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Next-Generation Management will be one of the surprising “rockets” to watch in 2007 and next 5 years. Its growth will be directly linked to CMDB deployments, innovative auto-discovery and inventory capabilities
ITIL’s notion of the CMDB is taking the industry by surprise with a Market awareness of 61% ITIL, 84% CMDB
Document a “ single source of truth” and share it with all IT domains. Information is accurate and updated by tracking all sources of changes
Information is organized, therefore manageable, via CIs and relationships. Data is truly leveraged via analytics - without it the CMDB would be useless!
Enforce a standardized, end-to-end change process. Processes are automated : taking action based on business policies
Track and optimize all resources at every stage of the asset lifecycle
Streamline service delivery and resolve problems quickly
N(i) 2 CMDB Change Management Service Management Infrastructure Management
Extended Scope of CIs The N(i) 2 Suite provides visibility on all discoverable and non-discoverable configuration items Services
Support for Service & Infrastructure Management Process ITIL Process Change Management Incident Management Problem Management Configuration Management Incidents Problems Known errors Changes Cis Relationships Error Control CMDB Service Lifecycle Operations Design & Planning Deployment Management Technical Support ICT Infrastructure Lifecycle
Visibility on Multi-Layered Dependency Mapping Infrastructure Layer System Server Router Router Subnet Software Management Tool Business Layer User users Cost Center Contract Service Provider Organization Service Layer Hardware Service Network Service Application Service
Management of All Sources of Change C onfiguration M anagement D atabase ( CMDB ) Network Infrastructure Discovery tool discovers Changes on the network Requester Supervisor request changes System administrator imports changes from 3 rd party applications Excel sheet, bar code scanning, monitoring, … Deployment plan Project manager reconciles modeled changes
The N(i) 2 Suite Strategy: ACCM for the Enterprise N(i) 2 CMDB Open API Contract SLA Management Incident Problem Request Management Infrastructure (L1 to L7 & Services) Management Asset & Change Management Performance Management Fault Management Release Management Customer Relationship Management InfoVista, PVSR EMC2 | Smarts, HP OpenView nLayers The N(i) 2 Suite , HP Service Desk InfoVista The N(i) 2 Suite CiscoWorks / IP SC Voyence, MS-SMS The N(i) 2 Suite
Competitive Analysis Clear Gap in Infrastructure Management SD’ Service Level Manager SD’s Help Desk Manager SD’s Help Desk Manager SD’s Help Desk Manager SD’s Help Desk Manager SD’s Change Manager SD’s Change Manager (via other HP platforms) SD’s Help Desk Manager Service Desk’s CMDB (SD CI’s only) HP Service Desk ServiceCenter Change Management Service Management Request Management ServiceCenter Help Desk Service Management Self Care AssetCenter AssetCenter AssetCenter ServiceCenter ServiceCenter ServiceCenter ServiceCenter ServiceCenter Ent. Discovery Active CMDB (IT assets only) Peregrine Infrastructure Mgmnt Planning & Auditing Infrastructure Mgmnt Structure Design Help Desk Service Management Incident Management Asset Management Infrastructure Mgmnt Financial Management Asset Management Infrastructure Mgmnt Contract Management Infrastructure Mgmnt Network Design Infrastructure Mgmnt Connectivity Design Asset Management Infrastructure Mgmnt Inventory Management Service Level Agreement SLA Management Help Desk Service Management Problem Management Change Management Change Management Deployment Management Change Management Change Management Task Management Discovery Services N(i) 2 CMDB Discovery N(i) 2 CMDB Configuration Management Atrium (sold with BMC products) N(i) 2 CMDB CMDB BMC Remedy N(i) 2 Features