Team Thunder Cloud
 

Team Thunder Cloud

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Team Thunder Cloud Team Thunder Cloud Presentation Transcript

  • Team THUNDER CLOUD
    HELPDESK IN THE CLOUD
  • HELPDESK IN THE CLOUD
    Customers
  • HELPDESK IN THE CLOUD
    Capability
    • Fully integrated, ITIL based incident and problem management applications
    • Single, purpose built CMDB allowing for business awareness of service desk functions
    • Powerful, proven workflow engine enabling automation of service desk processes
    • Seamless integration with other service management solutions
    • Simplified interfaces for rapid incident and problem creation and closure
    • Multi-tenant architecture supporting service desk consolidation for global enterprises
    • Built-in process flow taskbar and interactive process model based on ITIL
  • HELPDESK IN THE CLOUD
    Assumptions
    • The hierarchy and overall management of the system
    • Certificate issues
    • Its not safe!
    • Loss of control over data
    • Unable to prove compliance
    • No control over performance
    • Difficulty moving between clouds
  • HELPDESK IN THE CLOUD
    Key Requirements
    • Software as a Service, SaaS
    • Deployment
    • Industry specific standards and protocols
    • Open Client
    • Federated Identity
    • Location Awareness
    • Security
    • SLA’s
    • Life Cycle Management
    • Management and Governance
  • HELPDESK IN THE CLOUD
    Benefits
    • Able to run multiple services to our end-users
    • Always at the latest version
    • No additional hardware investment
    • Back up and disaster recovery included
    • Less human interaction
    • Less costs
  • HELPDESK IN THE CLOUD
    Cloud Reference Model
  • HELPDESK IN THE CLOUD
    Security
    • Privileged user access
    • Regulatory compliance
    • Data location
    • Data segregation
    • Recovery
    • Investigative support
    • Long-term viability
  • HELPDESK IN THE CLOUD
    Options/Architectures Considered
  • HELPDESK IN THE CLOUD
    Options/Architectural Comparison
  • HELPDESK IN THE CLOUD
    Conclusion
    • Considering the pros ands cons, we have decided to move to the cloud.
    • Budget issues is a prime reason to move to the cloud.
    • Savings on personnel cost.
    • Savings on hardware cost.
    • Savings on software cost.
  • HELPDESK IN THE CLOUD
    Proposed Strategy
    • DISA will be our cloud provider
    • Six week pilot of 100 users
    • Transition users over a 12 month period