On October 23rd, 2014, we updated our
By continuing to use LinkedIn’s SlideShare service, you agree to the revised terms, so please take a few minutes to review them.
Core Service : Teaching and learning that occurs in a(n) (un)structured virtual / traditional class is the core component.
Supporting Services : Services critical to student learning experience include information about courses, advising, registrations, student account, orientation, help-desk, complaint handling, feedback and placement.
Students frequently come into contact with these services [known as “ touch points ” or “ moments of truth ”] for the duration of study at the institution.
Services create added value to the students and determine the quality of learning experiences.