Your SlideShare is downloading. ×
Smart Utility Brochure
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Smart Utility Brochure

859
views

Published on

The full agenda to the Smart Utility 2010 conference is now available. …

The full agenda to the Smart Utility 2010 conference is now available.

As the 4th edition to the Smart Utility series, this event is the incubator for the latest technologies, case studies and know-how from UK and European Utilities.

Please visit www.smartutilityevent.com for the latest updates, speaker faculty information and additional content.


0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
859
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
8
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Pay UP SA h on 4t VE Bo o h by iti 14t O £ Ed k a Apri 00! nd l to 2010 T 4 14th-16th June 2010, Chelsea Football Club, London SMART METERS, COMMUNICATIONS AND DATA Delivering Next Generation THE LATEST INDUSTRY UPDATES AND • Assessing business models, benchmarking and Infrastructure, Operations INSIGHT FROM: strategy alignment with the latest government Wayne Johncock Martin Deehan consultations And Growth Chief Architect, Enterprise Strategy Operations Director, Metering & Planning • Implementing advanced metering, leveraging data, driving take up and leveraging tariffs SMART OPERATIONS, PLANNING AND DELIVERY Ian Lansley Tony Glover Smart Metering Energy Demand Public Affairs • Adopting dynamic, scalable IT platforms, software Research Project (EDRP) Manager and agile process to increase operational efficiency Manager • Enabling Smart Asset Management for better decision making and operations Paola Petroni Clive Deadman VP Network Director NEXT GENERATION IT FOR UTILITY NETWORKS Technologies • Defining Smart grid roadmaps and business cases - moving from a strategic position to a delivery Niels Roberts Paul Waterhouse roadmap Programme Director, Business Analyst, • Infrastructure and IT: delivering seamless Smart Metering Operational Support Systems communications, real time management and decision making Peter Bush Jim Barlow Smart Metering Architecture Head of Asset Manager Management "Very good, excellent networking, PLUS Two Expert Masterclasses: Martin Giel Jason Brogden couldn't be much better!" • Smart Metering And Grid Implementation: Operations Systems Manager Smart Metering Programme From Slideware To Seamless Delivery Manager Head of Enterprise Strategy & Planning, British Gas • Customer Contact Strategy For Utilities Lead Sponsor: T: +44 (0)207 368 9300 | E: enquire@iqpc.co.uk www.smartutilityevent.com
  • 2. “To recover their footing, utilities need to put in place a number of ATTENDEE INFORMATION measures to restore investor confidence in the short term. In the mid- term, utilities must adapt to new EU legislation on climate and energy, Sponsors of the Smart Utility Summit will receive access to a selection and need to strive for more CO2-free generation through renewable energy of over 100 senior level Utility executives from the following areas: and nuclear, as well as act on demand-side management by implementing new technologies such as smart metering and smart grids.”Business Week, December 2009 So how far have your smart programmes advanced in the last six months? Have you had time to benchmark as well as hit project milestones? With the pace of activity, pressure to deliver and tight controls on resource all round, the answer is probably no. And as we all know, there is a real need to make big investments to actually deliver the vision of the Smart Utility. The best information underpins the best decisions and Smart Utility 2010 gives you that information, with leading Utility and technology companies talking about how they’ve brainstormed, won buy-in, tested, piloted and rolled out, talked to their customers, managed risk and made real progress in key areas such as: Smart Meters, Smart Grid planning, Smart Operations, Strategic Asset Management, Next Generation IT and Communication Networks, Data Management and Customer Experience. Job Function Geo Industry Smart Metering 35% UK & Ireland 45% Utilities (Electricity, Water, Gas) 90% If smart metering, grids, IT, infrastructure, operations and efficiency are on your priority list for the coming year, and finding Asset Management 20% Benelux 25% Regulators 5% new ideas to drive your business in the right direction is proving tough, then joining us needs to be a priority too. Business Transformation 15% Nordic 20% Expert Advisory 5% Smart Grids 10% Rest of Europe 10% Operations/Maintenance 10% “Great content, good benchmarking and plenty of relevant intelligence to IT 10% apply to our technology strategy" Director Asset Management,Thames Water Following a intensely valuable, information packed December event, the June edition of the industry-leading Smart Utility Summit provides us all with an opportunity to take stock, review lessons learned, hear the war stories and take away the latest information for us all to drive the Utility industry forwards through 2010 and beyond. As well as make new contacts, do that all important benchmarking, assess all available technology options to push your projects forwards and also to question and engage with policymakers from across Europe. Lead Sponsor: We look forward to meeting you in London. Kind regards, Patrick Ryder, Director, Smart Utility Summit Sponsorship Opportunities: 1. Brand awareness 2. Key account development and customer acquisition Now in it’s 4th edition, this unique, industry-leading 3. Illustrating thought leadership and showcasing new Sensus is a time-tested technology and communications company providing Summit provides the complete package for successful technology solutions data collection and metering solutions for water, gas and electric utilities business development in this competitive market. By If you would like to meet with Heads of Smart Metering, around the world. Sensus is a transforming force for the utilities of tomorrow identifying, speaking with and collecting comprehensive data on client specific requirements, we are able to Heads of Grid Planning, Heads of Asset Management, through its ability to help customers optimize resources, as well as to meet Directors of Operations, Engineering, GIS, Strategy and bring together senior decision makers from the full IT, Heads of Regulation and Compliance, Heads of Field conservation and customer service objectives. Sensus customers rely on the spectrum of Utility companies. Participation in Smart Utility 2010 provides you with a practical, low risk Services, Distribution, Planning and Investment from Company for expert, reliable service in order to meet challenges and exceed Europe’s leading Utility companies, call Tim Lambert on method for: +44 (0)207 368 9500 or email: enquire@iqpc.co.uk goals. For more information, visit Website: www.sensus.com
  • 3. Pre-Summit Masterclasses: Monday 14th June 2010 Morning Masterclass A Afternoon Masterclass B 09.00-12.30 13.30-17.00 CUSTOMER CONTACT STRATEGY FOR SMART METERING AND GRID UTILITIES IMPLEMENTATION: FROM SLIDEWARE TO SEAMLESS DELIVERY With the need to improve service and the customer experience greater than ever, Utilities need to act As smart metering and grid rollouts increase in number around the globe, the need to analyse to retain customers as well as to develop new products and services. The customer contact strategy, systems and process needs to be agile, insightful and deliver measurable results, but this is easier and make informed decisions about the right technology for your business is higher than ever. said than done and a constant challenge for Utility executives. This Masterclass is aimed at executives The huge amount of hype around competing technologies and their merits has created a cloud of from Utilities focused on Customer Contact, Experience, Relations, Management, Interaction and information which can slow down decision making and result in incorrect choices. Service Delivery. You will learn: This Masterclass cuts through that cloud to give you a clear understanding of what works, why • The latest techniques and tools for designing contact centre process and product around the customer and which approach is right for your business. It is aimed at executives from Utilities focused on • How to increase customer service levels through understanding and profiling your customer more metering strategy, architecture, design and rollout as well as grid planners and network accurately development expert who need expert answers, case studies and business cases for technology • New insights to use your data more effectively to identify revenue opportunities, enhance customer strategy and deployment. contact and mitigate churn • Creating successful customer outcomes to ensure loyalty, revenue growth and improved perception Session 1 – What do I need to know about RF solutions for the smart metering and smart grid? The Big Picture For Utilities And Their Customers Presented by Gregg Larson, Director AMR operations. • The big customer question: What’s in it for me? • Examining the business drivers for Utilities to focus on and build business cases for customer contact Session 2 – What do I need to know about distribution automation in a smart grid? Presented by Tom improvement programmes Loutzenheiser, VP Distribution Automation • New challenges and new customers require new channels and strategy to generate revenue and return • Cross-industry insight: what can Utilities learn and what does success look like? Session 3 – What do I need to know about security of my smart grid and smart meters? Presented by Tools, Techniques And Insight Balu Ambady, Director of Security • Detailed analysis of data to identify key focus areas for the contact improvement strategy • What can Utilities do differently and why? Defining the change, testing ideas and adapting to fit Session 4 – What do I need to know about home area networking (HAN) and smart metering? • Facing the IT challenge: how to leverage existing resources and ensure minimal additional Presented by Jon Rappaport, Director of HAN requirement for new customer contact channels, process and systems • Implementing the customer contact campaign with appropriate measurement criteria, real time results and reconfiguration Masterclass Leader: Masterclass Leader: David Williams, CEO, How To Experience Sensus is a time-tested technology and communications company providing data collection and How to Experience opens up organisations so they know where, and how, to deliver the intentional metering solutions for water, gas and electric utilities around the world. Sensus is a transforming force customer experiences that will make a lasting difference. We’ll help you to create an experience blueprint, for the utilities of tomorrow through its ability to help customers optimize resources, as well as to meet pinpointing and prioritising the changes that will deliver the most return. By cascading and licensing our conservation and customer service objectives. Sensus customers rely on the Company for expert, tools internally, organisations rapidly change, without needing constant external help. And, reliable service in order to meet challenges and exceed goals. For more information visit HowToExperience only provides people who have actually delivered experience programmes in scale www.sensus.com organisations. www.howtoexperience.com
  • 4. Summit Day 1: Tuesday 15th June 2010 www.smartutilityevent.com 08.00 Opening Remarks from the Chairman 09.40 Keynote Address: Analysing Strategy And Smart 10.20 Q&A Session with Keynote Speakers Metering And Operations In More Advanced Markets: Experience 08.50 Registration and Coffee From A Large-Scale Project 10.30 Morning Coffee & Networking 09.00 Special Keynote Address: Analysing Strategy And Smart Session information and speaker to be confirmed 11.00 Update From The Inside: Smarter Gas And Electricity Metering Metering And Operations In More Advanced Markets: Experience From A Large-Scale Project • What have we learnt over the last six months and how can we use ENEL’s smart metering programme was the first and remains the largest this moving forwards? roll-out to date in Europe. Paola is responsible for the research and • Building business cases and managing the investment challenge: development of new technologies, she has directed the implementation communication and collaboration of the information technology system for the “Enel smart meter project”, • Establishing a clearer understanding of the Smart Meter roll-out one of the most innovative applications in the energy sector. This challenge – materials, manpower and organisation session will describe what lessons have been learnt, where key • Assessing the technology available: what works and what doesn’t? challenges have been overcome and what the roadmap towards the • Planning for after roll-out completion - what happens next? Smart Grid looks like in Europe’s most advanced marketplace. Martin Deehan, Operations Director, Metering, United Utilities • An overview on the experience in smart metering from the Italian market • The new role of metering and meter data management • The new architecture supporting smart metering • How to face the main challenges; a successful case! • Lesson learned from large-scale project implementations Paola Petroni, Vice President, Networks & Infrastructure, ENEL 11.30 Smart Trends In Europe: Market Models, Technology And 12.00 Utilities Panel Session: Metering, Grids, Pilots, Roadmaps 14.20 DECC/ENA/ERA/OFGEM panel: Enhancing Government Lessons From Rollouts – Key Lessons Learnt So Far And Key Messages From The Industry And Industry Cooperation For A Smarter Energy Future With the large number of pilots, customer trials and technology One of our most popular panel session ever, this session brings • Market models and roll out schedule architectures in development and deployment, the need for Utilities to together policymakers and industry to assess the current state of play • Evolution of minds on standards understand how to actually deliver on the 2020 vision is greater than for smart metering in the UK, analyse the latest policy initiatives and • Central coms or central database ever. This interactive panel session brings together leading industry engage with the expert audience to debate and discuss the best way • Integrated solutions or not experts to share lessons learned, discuss key issues going forwards and forward to meet the challenge of rolling out smart metering and to • What’s next after roll out of meters? clarify what needs to be done in the industry and with Government in understand what success will look like in 2020. Mark Ossel, Board Member, Energy Services Network order to successfully deliver the Smart Utility of the future. • Assessing the role of government: Association (ESNA) •Where are we now and how are pilot projects progressing? -Provide and assure transparency •The technology landscape: what choices do we have, what works -Build upon existing communication, computation and visualisation and what doesn’t and how can we work together to ensure end to technologies end rollout? -Leverage other existing infrastructures—wireless, broadband, Internet -Shape and guide access to new data sources •Government engagement: working together to drive the industry • Reviewing initial results from the DECC consultation forwards •What about the customer? Engaging, trialling with and • Incorporating the Networks view: planning and progress to support the 2020 vision communicating the message – tools and techniques •What’s next and when can we expect it? • The IT factor: importance of collaboration with the industry to keep momentum and actually deliver Niels Roberts, Programme Director, Smart Metering, EDF Energy • Smart metering technology and initial rollout planning: next steps Ian Lansley, Smart Metering Energy Demand Research Project (EDRP) and deliverables Manager Scottish & Southern Energy Department for Energy & Climate Change (DECC) Martin Deehan, Operations Director, Metering, United Utilities Tony Glover, Public Affairs Manager, Energy Networks Association Peter Bush, Smart Metering Architecture Manager, npower Jason Brogden, Director, Engage Consulting, Programme Manager, Energy Retail Association 13.00 Networking Lunch Neil Barnes, Smart Metering Group, OFGEM
  • 5. Summit Day 1: Continued 15.20 Afternoon Coffee & Networking 16.10 First Steps To Deploying Smart Metering To Support New Utility 16.50 Case Study: The Alliander Smart Grid Project Business Models, Services and Network Demands • Moving from smart metering to a smart grid: what this looks like at 15.40 Smart Utility Visionary Session: At The Cutting Edge • What does metering look like at Centrica and how do we define a Alliander This session will contain brand new content to be announced prior to the roadmap? • Evaluating legacy infrastructure to ensure interoperability with smart Summit in accordance with developing industry trends and requirements. • Ensuring the initiative provides a platform for demand management, systems and manage risk on investment A key concept driving the Summit is to act as an incubator for the latest addition of renewable energy and improved network utilisation • Utilising sensors and improved monitoring capabilities to conserve technologies, case studies, tools and techniques for Utilities to achieve smart • Migrating from legacy operations and IT to AMI, real time intelligent energy operations. The Visionary Sessions give attendees and speakers alike the devices and architecture: criteria to assess technology opportunity to reveal latest results, pilots, partnerships and technology • Overcoming the challenges of upgrading and expanding IT 17.20 Chairman’s Closing Remarks options with the opportunity of live debate and discussion. infrastructure to align with the new energy landscape • Using a gradual rollout process to ensure seamless integration of 17.30 Smart Utility 2010 Networking Drinks Reception networks and systems Sponsored by: Wayne Johncock, Chief Architect, Enterprise Strategy & Planning, Centrica Special Announcement: Customer Experience for Utilities Forum, 17th June, Chelsea FC www.customerexperienceforutilities.com Following the Smart Utility Summit and taking place on Don’t miss this unique opportunity to: • Increase sales across multiple touch points and ensuring Thursday 17th June at Chelsea Football Club, The Customer a sustainable level of service with the right customer Experience for Utilities Forum provides Customer Service, • Get to grips with the latest regulations that will impact experience design Customer Experience, CRM, Marketing and Business Change your customer relationships now and into the future professionals from across the UK utilities sector with the • Create a customer obsessed culture to deliver increased unique opportunity to discuss effective customer • Build the business case for customer experience: Why productivity and customer satisfaction, as well as reduced engagement strategies to secure increased customer should you bother? turnover retention, acquisition and profit. • Secure more reliable revenue streams with better data Email enquire@iqpc.co.uk to find out more All delegates attending Smart Utility are able to attend for management just £99, or refer a colleague the same discounted rate!
  • 6. Summit Day 2: Wednesday 16th June www.smartutilityevent.com 08.30 Registration and Coffee 9.40 Managing A Smart, Sophisticated Enterprise Wide 10.20 Q&A Session with Keynote Speakers Scheduling System 09.00 Adopting Utility Data And Information Best Practices For Telent daily deploy hundreds of multi-skilled field based engineers 10.30 Morning Coffee & Networking Smart Asset Management providing round-theclock corrective and maintenance support across a • The value and need for affordably good data number of industries. This session will explore how scheduling allows 11.00 Smart Utility Visionary Session: At The Cutting Edge • Defining and collecting asset observation data them to optimise their field force efficiently by: This session will contain brand new content to be announced prior to • Identifying and overcoming the cultural and practical challenges of • Implementing a scheduling system which manages multi-criteria the Summit in accordance with developing industry trends and getting it ‘right’ operations requirements. A key concept driving the Summit is to act as an • Using data in maintenance planning processes and smart operations • Operating an intelligent and cost effective scheduling system across incubator for the latest technologies, case studies, tools and techniques Clive Deadman, Director, United Utilities your enterprise for Utilities to achieve smart operations. The Visionary Sessions give • Using communication to successfully integrate engineers into an attendees and speakers alike the opportunity to reveal latest results, automated scheduler pilots, partnerships and technology options with the opportunity of live Paul Waterhouse, Business Analyst: Operational Support Systems, Telent debate and discussion. 11.30 Harnessing GIS And Mobile Data Capture Technology for 12.00 Successfully Implementing Predictive Maintenance For 14.00 Creating An Intelligent Consumer Energy Management Smarter Operational Efficiency, Workflow Management And Data Smart Operations Infrastructure Accuracy • Examining the business drivers for smart maintenance: keep • Examining project objectives: Demonstrating how household customer water bills down, improve performance and appliances communication, gateways and smart meters can actually • Assessing the efficiency and cost impact on business processes, GIS, simultaneously reduce costs reduce consumer energy costs Asset Management and workflow systems, organisational and • Reducing peak demand and enhancing electricity grid stability business units • Setting performance objectives and aligning this with technology through consumers scheduling home appliance use based on real- selection • Ensuring near real-time data exchange through mobile technology to • Integrating legacy and predictive maintenance systems to ensure time cost of energy improve performance, accuracy and efficiency seamless service and real time visibility • Looking at energy related home automation through the eyes of the consumer • Using remote updates to ensure maximum functionality, efficiency • Using the technology to monitor asset performance and condition to • Using appliances to act as a buffer for energy use, enabling demand and ROI from technology investment identify problems ahead of time side management and peak shaving • Quantifying the value add of near real-time data to the overall GIS • Lessons learnt and results from the smart maintenance programme: • Designing a simple user interface to display energy use and tariff what does success look like and where do we go next? information and enable consumers to easily schedule appliance use, and operations strategy David Durkin, Head of Operational Services, Wessex Water reduce cost and demand on the overall energy load Martin Giel, Applications Manager, South East Water Gerard Nanninga, Project Leader, Demand Management Project, 12.30 Networking Lunch Hanze University 14.30 Performance Measurement For Smarter Asset Management 15.00 Afternoon Coffee & Networking 16.00 Smart Utility Visionary Session: At The Cutting Edge At The Environment Agency This session will contain brand new content to be announced prior to • Understanding the drivers for increased performance measurement 15.30 Smarter Customer Contact Strategy In The Field And In The Office the Summit in accordance with developing industry trends and in asset management systems • The current state of customer insight in Utilities versus Financial requirements. A key concept driving the Summit is to act as an •What do we expect from our asset management systems in terms of Services and Telco incubator for the latest technologies, case studies, tools and performance? • Issues and opportunities for data-driven insight in a Smart Meter techniques for Utilities to achieve smart operations. The Visionary world Sessions give attendees and speakers alike the opportunity to reveal •Setting clear and realistic criteria for measurement to enable • Smarter Infrastructure requirements – a CRM and insight roadmap latest results, pilots, partnerships and technology options with the continuous improvement to systems andpractices David Williams, CEO, How To Experience opportunity of live debate and discussion. •Using asset management systems to link asset condition data to flood risk strategy 16.30 Chairman’s Wrap Up And Close of Summit •Ensuring value for money, best practice and increased efficiency and clarity in operations and planning Jim Barlow, Head of Asset Management, Environment Agency T: +44 (0)207 368 9300 | F: +44 (0)207 368 9301 | E: enquire@iqpc.co.uk www.smartutilityevent.com
  • 7. DELEGATE DETAILS Please photocopy for each additional delegate DELEGATE Main Summit: 15th-16th June, 2010 Mr Mrs Miss Ms Dr Other First Name Family Name Pre-Summit Masterclasses: 14th June 2010 Department Position Venue: Chelsea Football Club, London Tel No. Email Yes I would like to receive information about products and services via email REGISTRATION FORM Organisation Nature of business To speed registration, please provide the priority code located on the mailing label or in the box below. Address Postcode Country My enquiry code is Telephone Fax Please contact our database manager on +44(0) 207 368 9300 or at database@iqpc.co.uk quoting the registration code above to inform us of any changes or to remove your details. Dept. Head Title Name of person completing form if different from delegate: Signature I agree to IQPC’s cancellation, substitution and payment terms CONFERENCE PRICES PAYMENT METHODS Total price for your Organisation: (Add total of all individuals attending): Discounted End User rates** Team rates for End Users: 3 places for the price of 2, offer runs until 14th April Card Number: VISA M/C AMEX Packages ✓ Book and Pay by 14th April 2010* Book and Pay by 14th May 2010* Standard Rates Exp. Date: Sec: Premier Package Summit + Two Save £400 Save £300 Name On Card: Signature: Masterclasses + Full audio recordings £2596 + VAT £2696 + VAT £2996 + VAT Billing Address (if different from below): Platinum Package Summit + Two Save £400 Save £300 Masterclasses £2297 + VAT £2397 + VAT £2697 + VAT Gold Package Save £300 Save £200 City/County/Postcode Cheque enclosed for: £ (Made payable to IQPC Ltd.) Summit + One Masterclass** £1798 + VAT £1898 + VAT £2098 + VAT (Please quote 16492.004 with remittance advice) IQPC Bank details: HSBC Bank Plc, 67 George Street, Richmond, Surrey TW9 1HG, United Kingdom, Account No: 51304143, IBAN Code: GB59 MIDL 4038 Silver Package Save £200 Save £100 1851 3041 43, Sort Code: 40 38 18, Swift Code: MIDLGB2112V, Account name: : International Quality & Productivity Centre Ltd. Summit only £1299 + VAT £1399 + VAT £1499 + VAT Standard Industry/Solution Provider/Consultancy Rates 5 WAYS TO REGISTER Premier Package Summit + Two Save £400 Save £300 Masterclasses + Full audio recordings £3096 + VAT £3196 + VAT £3496 + VAT Customer Services: +44 (0)20 7368 9300 Fax: +44 (0)20 7368 9301 Platinum Package Summit + Two Save £400 Save £300 Masterclasses £2797 + VAT £2897 + VAT £3197 + VAT Post: IQPC Ltd. Anchor House, 15-19 Britten Street, London SW3 3QL Gold Package Save £300 Save £200 Summit + One Masterclass** £2298 + VAT £2398 + VAT £2598 + VAT Save £200 Save £100 Online: www.smartutilityevent.com Email: enquire@iqpc.co.uk Silver Package Summit only £1799 + VAT £1899 + VAT £1999 + VAT Customer Experience For Utilitites One Day Summit VENUE & ACCOMMODATION DIGITAL CONFERENCE VENUE: Chelsea Football Club, Stamford Bridge, Fulham Road, London SW6 1HS A digital version of the conference proceedings, including all the presentations Customer Experience for Utilities in audio format "An excellent service, an invaluable reference tool, easy to access and One Day Summit (Event Ref: 18759.001) £99 + VAT Tel: +44 (0) 871 984 1955 easy to store - all in all a top product" Website: bluewing.chelseafc.com/meeting-events/ Recent digital conferences available - £599 plus VAT each ACCOMMODATION: 1st Edition of Smart Utility Summit December 2008 *Must register and pay by the early RSVP discount expiry date with your RSVP CODE 16492.004 Early RSVP discounts are not valid in conjunction with any other offer. UK VAT is charged at 17.5% (UK VAT No. GB799225967) Overnight accommodation is not included in the registration fee. There are a number 2nd Edition of Smart Utility Summit June 2009 hotels located near Stamford Bridge. For further information please visit 3rd Edition of Smart Utility Summit December 2009 ** Discounted End User Rates apply to Utilities and Telecom Operators only. www.cityhotelaccomodation.com For more information please call: 0207 368 9300 or email: knowledgebank@iqpc.co.uk *** Please specify your choice of Masterclass below FREE ONLINE RESOURCES MASTERCLASS A: CUSTOMER CONTACT STRATEGY FOR UTILITIES Our website has changed! You will now find a variety of resources such as articles, news, podcasts and presentations available online. Many of these features are exclusive to IQPC so visit www.smartutilityevent.com today and learn something new for free. MASTERCLASS B: SMART METERING AND GRID IMPLEMENTATION: FROM SLIDEWARE TO TERMS & CONDITIONS PAYMENT TERMS Payment is due in full upon completion of profile form. Due to limited conference space we advise early registration and payment by credit card to avoid disappointment. Your registration will not be confirmed until payment is received. Admission to the conference will be refused if payment has SEAMLESS DELIVERY Event ref: 16492.004 not been received. Payment of invoices by means other than credit card, or purchase order (UK Plc and Government bodies only) will be subject to a £49 (plus VAT) processing fee. CANCELLATION AND SUBSTITUTION POLICY Provided the fee has been paid in full, substitutions at no extra charge can be made up to 7 business days before the start of the conference. Cancellations must be received in writing or by fax to +44 (0)20 7368 9301, more than 7 days before the conference is to be held in order to obtain a full credit for any future conference. Cancellations received 7 days or less (including the seventh day) prior to the conference will not be credited. In the event that IQPC cancels an event payments received at the cancellation date will be credited towards attendance at a future conference, Early RSVP discounts and team discounts cannot be combined and are not valid in conjunction with any other offer or in the event of postponement by IQPC, a rescheduled date. Credit notes remain valid for twelve months. IQPC reserves the right to postpone or cancel an event, to change the location of an event or to alter the advertised speakers for an event. IQPC is not responsible for any loss or damage as a result of substitution, alteration, postponement, or cancellation of an event due to causes beyond its control including without limitation, acts of God, natural disasters, sabotage, accident, trade or industrial disputes, terrorism, or hostilities. SPEAKER CHANGES Occasionally it is necessary for reasons beyond our control to alter the content and timing of the programme or the identity of the speakers DATA PROTECTION Personal data is gathered in accordance with the Data Protection Act 1998. Your details may be passed to other companies who wish to communicate with you offers related to your business activities. If you do not wish to receive these PAYMENT MUST BE RECEIVED PRIOR TO THE CONFERENCE offers, please tick this box. Please do not pass my information to any third party © IQPC Ltd. 2010 UK VAT registration no. GB 799 2259 67