SAVE UP TO $500
WHEN YOU REGISTER
BY 4/3/2009!
10th
Mastering Lean
BPM Summit:
Six Sigma and Process
Excellence to Maximize
Organizational Goals
Increase Business Agility and Competitiveness with Advanced
BPM Strategies and Robust Core and Supporting Processes
Hear From
Roger Cockroft
European CEO
COMPASS AUTOMOTIVE
David Wheeler
Vice President of Global
Production and Logistics,
Global Supply Chain
CINTAS CORPORATION
Tim Ruzbacki
Vice President, Sr.
Consultant, Performance
Engineering Group
April 27-29, 2009 • Miami, FL
WACHOVIA
Michael Bullock
Master Black Belt
ALL NEW This Year:
QUEST DIAGNOSTICS
Using Business Performance Management to define the course and increased
•
Learn Process Excellence Tools impact of your BPM initiatives
and Strategies From These Interactive case-studies and scenario-exercises to increase benchmarking and
•
Top Companies networking opportunities
10 NEW speakers sharing their ideas on best practices in the BPM space
•
WACHOVIA Fortune 300
Newly identified opportunities that have risen as a result of current economic
•
CANADA POST
downturn
CARGILL
US ARMY MILITARY DISTRICT OF
WASHINGTON
Attend this Summit and learn how to:
NORTHROP GRUMMAN Fortune 100
AVNET Fortune 200 NEW
PRAXAIR INC. Fortune 300 NEW
Increase customer retention by prioritizing and assessing your processes based on
•
COOPER TIRE & RUBBER customer needs and customer feedback
COMPANY NEW
Identify and assess process improvement projects by establishing a clear connection
•
CATERPILLAR Fortune 100 NEW
between BPM and enterprise performance management
NATIONAL DEFENSE UNIVERSITY NEW
Recession proof your process improvement initiatives by leveraging Lean
•
NEW
COMPASS AUTOMOTIVE
methodology and decreasing the cost of your business process improvement projects
XEROX New! Fortune 145
Achieve sustainable continuous improvement initiatives by leveraging change
SHELL LUBRICANTS Fortune 50 •
NEW
management techniques and methodologies
SUN MICROSYSTEMS Fortune 200 NEW
QUEST DIAGNOSTICS Fortune 500 NEW Tackle the complexity of enterprise – wide processes by applying cutting –edge
•
SALARY.COM metrics and measurements
WELCH ALLEN NEW
NEW
THE DEWEY COMPANIES
NEW
NBC UNIVERSAL
RWD TECHNOLOGIES NEW Media Partners:
WEST PHARMACEUTICAL
NEW
SERVICES
REGISTER ONLINE AT WWW.BPMEVENT.COM OR CALL 1-800-882-8684

10th
Mastering Lean
BPM Summit:
Six Sigma and Process
Excellence to Maximize
Organizational Goals
Special Thanks to our
Advisory Board
Dear Colleague:
The Advisory Board consists of Business
The effectiveness and efficiency
of a company’s core and suppor Process experts who provided us with
ting business
processes are critical to its com
mercial success. Efficient Business feedback and advice on program
Process
Management (BPM) can enable new content and structure. Members of the
revenue opportunities, reduce ope
rational costs
and deliver products and services Advisory Board are also committed to
faster, improving customer service
and increasing ensure the highest possible quality of
visibility and control for operational
staff, management, customers, and
partners. all presentations and discussions taking
place at the conference.
Especially in today’s economy,
all of these benefits are critical
not only for
success, but also for the survival David Calvert
of the company!
Senior Quality Engineer II
Raytheon
However, BPM becomes far more
difficult as its complexity increases
. As more
systems and organizations are invo Michael McSweeney
lved, interspersed processes are mor
e difficult to
orchestrate and process delays and Operational Excellence Expert
errors become more frequent. Trac
king the real- GlaxoSmithKline
time status of individual transactions
and entire processes seem nearly
impossible
when this information is scattered Richard Lam
across different locations. At the sam
e time,
tangible financial gains as a result Corporate Deployment Leader
of process management initiatives
must be BMO Financial Group
identified for top management app
roval before any process changes
can begin to
take place. And finally, because of Jerry Hamilton
the many interdependencies involved
, complex
and new processes can take much Lean Six Sigma Black Belt
longer to modify.
Lockheed Martin Missiles and Fire
Control
To address these challenges, IQPC
presents its 9th BPM Summit: Mas
tering Lean
Six Sigma and Process Excellen Daniel Koepke
ce to Maximize Organizational
Goals. This
conference pushes you to re-exam Director, Business Excellence and
ine your current BPM initiatives and
allows you to Capability
benchmark them against compan
ies that have the most experience,
knowledge and Canada Post Corporation
success with their BPM efforts! You
will learn strategic approaches as
well as the
tactical steps necessary for successf
ully implementing BPM and significa
ntly
improving your companies’ processe
s.
Examples of metrics that
Mark your calendar for April 27-2
9, 2009. Seats are limited, so call
1-800-882-8684 will be covered:
to save your spot today.
EBITDA & Revenue Growth
•
I look forward to meeting you in Mia
mi!
by
PS. Maximize your learning
Employee Satisfaction
•
Private Equity ROI
•
attending our cutting-edgeically R&D Market penetration
•
if
workshops designed specSee CMMI Maturity Level
•
for BPM practitioners! y. Return on Investment
•
page 3 and sign up toda
Oksana Shubchinskaya Time to Market
•
Conference Director Cost
•
IQPC
Customer Satisfaction
•
Employee Morale
•
2 Media Partners:

Pre-Summit Workshops Monday, April 27, 2009
8:00 – 11:00 Workshop A 7:30am Workshop Registration – Coffee/Tea
BPM 101: Understanding the Main Concepts of Business Process Management and Learning how to Use Them
A in the Light of Current Recession
In this economic environment business requirements are subject to Balance the two dimensions in a changing business environment:
•
constant change. So, how process management has to change in redesign the value dimension in the wake of cost- cutting and avoid
response to the new business changes? This workshop will provide you the resource reduction “death spiral”
with useful information on how to identify, evaluate and choose
How you will benefit from this workshop:
effective methodologies and tools for design and improvement of • Develop essential skills needed to design, control and analyze business
processes.
processes
Participants will learn how to: • Learn how to manage critical process values to improve controllability
• Understand the variables that impact process performance and output predictability of your business processes
• Identify opportunities to impact results while working on cross – • Understand the roles of process owners in your organization
functional processes defined by value milestones instead of functional • Learn how to set improvement targets and objectives using supporting
boundaries methodologies like Lean and Six Sigma
• Understand two dimensions of performance – resources and value
About Your Workshop Leader:
Alan Ramias, Partner, Performance Design Lab
11:15 – 2:15 Workshop B 11:00am Registration for Workshop B – Lunch will be served.
Leveraging The Lean Approach to Operational Excellence: Tools and Metrics for Swift Success in
B Lean Times
The current economic situation points out the pressing need to improve How you will benefit from this workshop:
processes, yet identifying what tools are most effective and how to Lead process improvement efforts regardless of resources
•
implement them in a sustainable manner is a continuing struggle in • Familiarize yourself with Best Practice methods and tools to map your
many organizations. processes
Those responsible for implementation often have limited resources or • Improve conduct of Value Stream Analyses
little expertise with business process improvement, yet still have the • Understand process waste and apply Lean concepts to identify and
requirement for quick and lasting success. This highly-rated workshop is eliminate it
designed to identify those tools and metrics which will provide most
Group interaction is encouraged. Participants are asked to submit a brief
benefit regardless of the situation.
overview of their current business challenges in this area in advance of the
program so that the moderator can be prepared to address specific business
Participants will learn how to:
challenges to make this a valuable information exchange and a profitable
• Identify the sources of waste
use of your time. Please, e-mail: Oksana.Shubchinskaya@iqpc.com
• Conduct a Value Stream Analysis
• Develop Key Metrics
About Your Workshop Leader:
• Tie Implementation to the Strategic Objectives of the Enterprise
Lee Campbell, Chief of Strategic Planning, LSS Deployment Director, US
Army Military District of Washington
2:30-5:30 Workshop C 2:15pm Registration for Workshop C
C Increasing Marketability and Professional Success of Process Excellence Professionals by Ensuring
Proper Training, Development and Career Pathing
With today's economy, Business Process Excellence professionals are Network and share career development practices and lessons learned
•
expected to enable an organization to \"work smarter and not harder.\" with other workshop participants
As more and more companies set goals to do more with less, traditional
tactical and measurement-driven tools such as Lean and Six Sigma might How you will benefit from this workshop:
not be enough. These days, BPE's must have a more strategic seat at • Walk away with a solid foundation for next steps in your career
the table, influencing corporate decisions as \"Agents of Change\" for • Have additional value-add representation to strengthen your resume
impactful and long-term business effects. and future career goals
• Gain insights and new ideas from the workshop leaders and participants
Participants will learn how to:
• Identify career strengths as well as gaps for next career development About Your Workshop Leader
steps Christa Centola, Director, Leadership & Talent Development,
• Determine how to add quantitative and qualitative value to an Salary.com
organization's strategy
• Begin to think, or improve upon thinking, in terms of results rather
than activities Jeff Belanger, Managing Director, Talent Development, Salary.com
REGISTER ONLINE AT WWW.BPMEVENT.COM OR CALL 1-800-882-8684 3

Main Agenda Day One Tuesday, April 28, 2009
Opening Remarks of the Chairman After identifying the main performance goals the next step is to
8:00
incorporate them into process improvement initiatives. During this
KEYNOTE: “Living In the Time of Urgency”: session, you will learn how to:
8:15
Identifying and successfully overcoming the short • Identify processes directly impacting performance goals
and long-terms effects of the current recession on • Develop Balanced Scorecard and process targets
your process improvement initiatives Create a portfolio of strategic processes to improve or re-engineer
•
In order to succeed in these difficult times, every company has to look David Wheeler
closely not only at the potential pitfalls but also at the opportunities Vice President of Global Production and Logistics
recession might provide you with. During this session you will learn: Global Supply Chain
• The important processes you have to get right now to survive
Cintas Corporation
• Establishing a crisis management program without creating
Michael Bullock
panic
Master Black Belt
• What organizations to cut and what to keep
Quest Diagnostics
• What keeps customers and private equity owners happy
• New product development on a shoe string budget
Process Assessment and Data Analytics
Roger Cockroft Private Equity
Perspective
European CEO 11:20 Ensuring Data Integrity and Proper Data Collection for
Compass Automotive your Transactional Process Improvement Projects: Tools
and techniques
KEYNOTE: Achieving Transparency and
9:00 Example Process AP / Advanced BPM
Transferability of Business Process Management Main challenge in applying process and process re-engineering
Goals and Benefits to All Levels of the Enterprise methodologies to transactional processes is the data required for
by Establishing Effective Internal Communication process changes. Unlike manufacturing data, very often transactional
Channels process data lacks transparency and clarity. During this session you will
In today’s economy it is extremely important to make sure that learn how to:
organizations are prepared for all the changes that might need to • Retrieve the data required for process assessment
take place and managers, at all levels, are supporting and are an • Ensure interdepartmental collaboration
integral part of the decision-making process. At this session you • Analyze the data transforming it into valuable knowledge and
will learn an approach that Avnet continuous improvement information
professionals developed in order to:
Neshat Soofi
• Ensure clear understanding of BPM goals and BPM benefits by
Business Process Manager
all levels of management
Cargill
• Achieve greater transparency of processes’ current stage
• Provide necessary environment for initiating process changes and
12:20 Networking Luncheon for Speakers and Attendees
process innovations
Terry Cain Panel Discussion: How to Secure Stakeholders’
1:20
Vice President Operational Excellence Support from All Management Levels: Change
Avnet Inc. Management Takeaways
Regardless of how supportive the management of your company is
Networking Refreshment Break
9:45 when it comes to process excellence projects, it is always a challenge to
ensure support at all management levels, including process owners.
Business Performance and BPM During this interactive panel discussion, you will be able to learn how to:
• Involve all the stakeholders at the very initial stages of process
10:15 Establishing a Clear Connection Between Process assessment
Improvement Initiatives and Business Performance • Lay out the expectations and potential outcomes of proposed
Management changes
• Incorporate proposed ideas into process changes and ensure their
“Battles are won or lost before the first clash of steel”. Sun Tzu
proper follow-up
The essence of strategy is tying the ends to means, yet in many
Jeff Belanger
situations that connection is not clear. As a result, many improvement
Director, Leadership & Talent Development
initiatives are doomed before they are even started. It doesn't have to
Salary.com
be that way. In this session, the process of determining where you
are, where you are going and how you will get there using a logical David Wheeler
framework and measurable objectives is laid out. By laying the proper Vice President of Global Production and Logistics
groundwork, the success of your improvement initiatives will improve Global Supply Chain
dramatically. In this session you will learn to: Cintas Corporation
• Establish a clear decision-making framework for process
improvement initiatives Applying Process Reengineering Methodologies to
2:10
• Develop strategic objectives
Your Company Core Processes
• Set financial and operational targets
Example Process AP / Advanced BPM
• Select performance measures
In order to achieve greater business efficiency and performance
companies need to take a look at their business processes from
Lee Campbell
renewed perspective and determine how they can best construct these
Chief of Strategic Planning, LSS Deployment Director
processes to improve how they conduct business.
US Army Military District of Washington
4 Media Partners:

During this session you will learn how to: Appoint process owners and define their responsibilities
•
Identify necessary “building blocks” for process reengineering Define metrics that deliver true value
• •
such as: vision statement, KPI’s and clearly defined business Align governance bodies and roles to drive and sustain breakthrough
•
objectives performance improvements
• Identify and integrate tools needed for process reengineering Identify and set clear financial and process improvement goals for
•
• Apply necessary technology and incorporate efficiency each chosen process
improvements into the cultures of the organization
Phil Geyer
Michael A. Washington Director, Lean Six Sigma
Logistics Operations Manager Praxair, Inc.
North American Supply Chain Envelope
Michael A. Washington
Shell Lubricants
Logistics Operations Manager
North American Supply Chain Envelope
Networking Refreshment Break
2:55
Shell Lubricants
New Developments in Light of the Current Economic Driving Continuous Improvement of Processes using a
4:30
Downturn: Execution take-aways Process Certification Method
2003 Baldrige award recipient Caterpillar Financial’s key core and
Improving Complex, Enterprise-wide processes
3:25
support processes are subjected to a rigorous process certification
such as New Product Development, Order to Cash
method to assess their maturity levels. Coupled with an initiative to
and Applying Various Process Improvement
spread best practice processes across its offices worldwide, the program
Methodologies to the Next Generation of
ensures Caterpillar’s critical processes undergo continuous improvement
Processes
and enhancement. During this session you will learn:
Some companies are falling victim to the current economic • About Cat Financial's Journey to Business Excellence
downturn while others not only outperform the competition but • How Cat Financial targeted Process Management as a key area for
take their customers and market share away from. These
improvement
companies recognize that the only way to do this on the • How Cat Financial approaches Process Management
sustainable and profitable basis is to carefully scrutinize key • Results of Cat Financial's focus on Process Management
enterprise-wide processes to capitalize on previously unidentified
opportunities to reduce cost, improve productivity, and increase Joe Page
customer value. During this interactive panel discussion you will Caterpillar Financial Products Division
discuss how to: Caterpillar
• Identify and define key enterprise-wide processes
End of the Day 1; Cocktail Reception
• Identify and engage key stakeholders and change agents 5:15
Main Agenda Day Two Wednesday, April 29, 2009
Opening Remarks of the Chairman Create an integrated framework for making changes to your process
•
8:15
improvement projects
KEYNOTE: How to Achieve Sustainability of Asses the current stage of every project at hand
•
8:30
Continuous Improvement Projects in a Time of Ensure seamless integration of your new initiatives into the current
•
Constant Organizational Restructuring: Change business process’ improvement projects
Management Takeaways Rosye Cloud
In a time when companies are streamlining their operations and National Defense University Fellow,
adopt to current economic conditions, process improvement Former Business Transformation Director IMCOM
professionals are posed with a difficult task: what are the ways to
not only achieve significant process improvements but also to 10:00 Networking Refreshment Break
create an infrastructure that would allow you to sustain achieved
results overtime and that would be flexible and responsive to 10:45 Identifying and Improving “Customer-Facing”
constant changes? During this session you will learn how to: Processes (VOC) Through Increased Communication
• Identify key areas to focus on: structures, processes,
and Collaboration
performance indicators Customer retention is one of the top priorities for companies, and
• Develop relevant training programs to ensure seamless
therefore often one of the top strategic goals of an organization. That
knowledge transfer in mind, several organizations still do not look to process
• Ensure constant follow-up and feedback
improvements, alignment, and change management as a direct means
to influence and amplify the customer relationship. During this session
Tim Ruzbacki
you will learn how to:
VP, Sr. Consultant, Performance Engineering Group
• Map a process improvement initiative to an external client retention
Wachovia
initiative
Using an Integrated Framework of Assessment, • Align your top organizational goals to your process improvement
9:15
Training, and Refinement for Accelerating Business goals with the external customer in mind
Process Improvement Initiatives • Use savvy organizational change management techniques as a means
to institutionalize a \"customer retention\" culture
In today’s economy it is extremely important to find ways to
speed-up your current process improvement initiatives and to Christa Centola
make them even more agile than ever. During this session, you will Director, Leadership & Talent Development
learn how to: Salary.com
REGISTER ONLINE AT WWW.BPMEVENT.COM OR CALL 1-800-882-8684 5

11:35 Panel Discussion: Identifying and Developing Networking Refreshment Break
2:55
techniques for Prioritizing the Projects Based on
“Quick Wins” and Clear Financial Benefits Optimization of Current BPM Initiatives
We all know that process improvement projects bring clear
Applying Capability Maturity Model Integration
benefits to the company: less waste, decreased cycle and 3:25
(CMMI) for Your Company Processes: Using CMMI as
throughput time, less defects – just to name a few. But calculating
benchmarking tool to gain credibility with your
and presenting clear ROI is what makes the difference when
customer
choosing which process improvement projects to invest in. During
this interactive panel discussion you will learn: Many organizations struggle with implementing process improvement.
• Techniques for process selection and prioritization Senior managers set goals and timelines. Process groups develop
• Standardizing work across a number of manufacturing sites improvement plans. Appraisals are held. But at a fundamental level,
• Establishing best practices such as process capability the engineers, project managers, and functional manager simply refuse
improvements with more obscure financial benefits to change their behaviors. The organization “goes through the
motions”, but there is no visible progress, or simply rote adherence to
Michael Bullock
process, not an embracing of mature practices. Most importantly,
Master Black Belt
customers see no visible benefit. This presentation will
Quest Diagnostics • Clearly explain the business value behind the CMMI practices and its
Bonnie Pollak positive impact on project and organization performance, in terms of
Senior Manager, Lean Implementation, Americas cost, schedule, quality and risk.
West Pharmaceutical Services • Cover practical strategies and tactics for implementing the model to
achieve these benefits.
12:20 Networking Luncheon for Speakers and Attendees • Provide ways to explain the benefits to your customer.
Rick Hefner
Optimization of Current BPM Initiatives
Director, Process Management
Northrop Grumman
Achieving High Performance in Your Process
1:20
Improvement Projects by Developing a Relevant
Panel Discussion: 30 ideas in 40 min: How to
4:10
Approach Based on the Maturity Level of Your
Recession-Proof Your Process Improvement Projects?
Lean Six Sigma Programs
For most of the companies the way recession translates into their
Sustaining a mature Lean Six Sigma deployment oftentimes
process improvement strategy is quite clear: do more with less and
requires an organization to re-examine the focus and tactics
focus on only the most important, preferably, customer related
initially employed when they launched their productivity program.
processes. But what are the ways to achieve these objectives? During
This presentation will review key areas where a change in
this interactive panel discussion you will have a chance to hear the
approach, based on the maturity of your Lean Six Sigma
answers to the following questions:
organization, can improve the overall effectiveness of your group.
Are there any new specific approaches to building BPM strategy?
•
Some of the topics discussed during this presentation include: • What are the ways to optimize and reduce the costs of existent Lean
• Recruiting and Redeploying Belts
and Six Sigma projects?
• Training programs and formats
• What opportunities arise in relation to customer retention and
• Metrics for mature deployments
collaboration with suppliers?
• Project Replications
Michael A. Washington
Phil Geyer
Logistics Operations Manager
Director, Lean Six Sigma
North American Supply Chain Envelope
PRAXAIR, INC.
Shell Lubricants
Panel Discussion: Is Design for Six Sigma for you?
2:10 Michael Bullock
Pro’s and Con’s Master Black Belt
Advanced BPM Quest Diagnostics
For many companies the question on whether it is better to use
End of the Day 2 - Closing Remarks of the Chairman
DFSS or classic DMAIC methodology is still unanswered. During 5:00
this interactive panel discussion you will be able to learn:
What is the essence of DFSS methodology
•
• When it should or must be applied vs. other traditional
continuous improvement techniques
The benefits of DFSS and how it could be applied to your
•
company core or supporting processes
Phil Geyer
Director, Lean Six Sigma
PRAXAIR, INC.
Rick Hefner
Director, Process Management
Northrop Grumman
6 Media Partners:

Registration Information Meet today’s BPM
experts who will share
Qualified BPM and Process Professionals: Professionals involved in their company’s business process
their knowledge and
management, including Business Process, Six Sigma, Quality, Customer Service, Shared Services, Procure-to-Pay,
success stories with you:
Finance and Service
Other includes: Any service provider to manufacturers and retailers – Solution Providers, Consultants, or any third
Terry Cain
party vendors that partner with or provide services to companies. IQPC reserves the right to enforce the rate for
Vice President Operational Excellence
non-manufacturers. Discounts do not apply to the Other rate.
Avnet Inc.
Qualified BPM and Process Professionals (See note above) Neshat Soofi
Business Process Manager
Register by Register After
Cargill
4/3/2009 4/3/2009
Main Conference Only (save $200)
$1599 $1,799 Joe Page
Caterpillar Financial Products Division
Main Conference + 1 Workshop (save $200)
$2148 $2,348 Caterpillar
Main Conference + 2 Workshops (save $200)
$2697 $2,897 David Wheeler
Vice President of Global Production and
Main Conference + 3 Workshops (save $300) (save $100)
$3146 $3346 Logistics, Global Supply Chain
Cintas Corporation
Workshop Only $549 $549
Roger Cockroft
Other European CEO
Compass Automotive
Register by Register After
4/3/2009 4/3/2009
Rosye Cloud
Main Conference Only (save $400)
$2399 $2799 National Defense University Fellow, Former
Business Transformation Director
Main Conference + 1 Workshop (save $400)
$2948 $3348 IMCOM
Main Conference + 2 Workshops (save $400)
$3497 $3897 Rick Hefner
Director, Process Management
Main Conference + 3 Workshops (save $500) (save $100)
$3946 $4346 Northrop Grumman
Workshop Only $549 $549
Phil Geyer
Director, Lean Six Sigma
Praxair, Inc.
Please note that multiple discounts cannot be Details for making payment via EFT or wire transfer:
combined. JPMorgan Chase Michael Bullock
Penton Learning Systems LLC dba IQPC: 957-097239
A $99 processing charge will be assessed to all Master Black Belt
ABA/Routing #: 021000021
registrations not accompanied by credit card
Quest Diagnostics
Reference: Please include the name of the attendee(s) and
payment at the time of registration.
the event number:10834.005
MAKE CHECKS PAYABLE IN U.S. DOLLARS TO:
Christa Centola
Payment Policy: Payment is due in full at the time of
IQPC
registration and includes lunches, refreshment and detailed Director, Leadership & Talent Development
* CT residents or people employed in the state of conference materials. Your registration will not be
Salary.com
CT must add 6% sales tax. confirmed until payment is received and may be subject to
cancellation. For IQPC’s Cancellation, Postponement
TEAM DISCOUNTS
Jeff Belanger
and Substitution Policy, please visit
For information on team discounts, please contact
www.iqpc.com/cancellation
IQPC Customer Service at 1-800-882-8684. Only Director, Leadership & Talent Development
one discount may be applied per registrant. Special Dietary Needs: If you have a dietary restriction, please Salary.com
contact Customer Service at 1-800-882-8684 to discuss your
Special Discounts Available: A limited number
specific needs.
of discounts are available for the non-profit sector,
Michael A. Washington
government organizations and academia. For ©2009 IQPC. All Rights Reserved. The format, design, content
Logistics Operations Manager
more information, please contact customer service and arrangement of this brochure constitute a trademark of
North American Supply Chain Envelope
at 1-800-882-8684. IQPC. Unauthorized reproduction will be actionable under the
Shell Lubricants
Lanham Act and common law principles.
Lee Campbell
Chief of Strategic Planning, LSS Deployment
Director
Sponsorship and Exhibition Opportunities US Army Military District of Washington
Sponsorships and exhibits are excellent opportunities for your company to showcase its products and services
Tim Ruzbacki
to high-level, targeted decision-makers attending the 9th BPM Summit: Mastering Lean Six Sigma and Process
VP, Sr. Consultant, Performance Engineering
Excellence to Maximize Organizational Goals. IQPC and Management IQ help companies like yours achieve
Group
important sales, marketing and branding objectives by setting aside a limited number if event sponsorships
Wachovia
and exhibit spaces – all of which are customer-tailored to assist your organization create a platform to
maximize its exposure at the event and to its attendees.
Bonnie Pollak
Senior Manager, Lean Implementation,
For more information on sponsoring or exhibiting at the 9th BPM Summit: Mastering Lean Six Sigma and
Process Excellence to Maximize Organizational Goals, please call Thomas Boccard at Americas
(866) 232-8660 or sponsorship@iqpc.com. West Pharmaceutical Services
REGISTER ONLINE AT WWW.BPMEVENT.COM OR CALL 1-800-882-8684 7

International Quality & Productivity Center
535 5th Avenue, 8th Floor
New York, NY 10017
10th
Mastering Lean
BPM Summit:
Six Sigma and Process
Excellence to Maximize
Organizational Goals
Increase Business Agility and Competitiveness with Advanced
BPM Strategies and Robust Core and Supporting Processes
April 27-29, 2009 • Miami, FL
❑ Conference Only ❑ Conference +Workshop(s) ❑ Workshop(s) Only
❑A ❑B ❑C
Please Choose Your Workshops:
Your customer registration code is:
When registering, please provide the code above.
Name__________________________________ Job Title ________________________
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Address_______________________________________________________________
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❑ Please keep me informed via email about this and other related events. 2 Call: 1-800-882-8684 or 1-646-378-6026
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Details for making payment via EFT or wire transfer can be found on
New York, NY 10017
preceding page.
❑ I cannot attend, but please keep me informed of all future events. 10834.005/KV
SAVE UP TO $500
WHEN YOU REGISTER
BY 4/3/2009!
10th
Mastering Lean
BPM Summit:
Six Sigma and Process
Excellence to Maximize
Organizational Goals
Increase Business Agility and Competitiveness with Advanced
BPM Strategies and Robust Core and Supporting Processes
ALL NEW This Year:
Using Business Performance Management
•
to define the course and increased impact
of your BPM initiatives
Interactive case-studies and scenario-
•
exercises to increase benchmarking and
networking opportunities
10 NEW speakers sharing their ideas on best
•
practices in the BPM space
Newly identified opportunities that have
•
April 27-29, 2009 risen as a result of current economic
• Miami, FL downturn
REGISTER ONLINE AT WWW.BPMEVENT.COM OR CALL 1-800-882-8684