Crisis management notes 18092012

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Crisis management notes 18092012

  1. 1. Notes on the one hour session discussion on “Crisis Management” (Page 1 of 1)What is a crisis?1. A crucial or decisive point or situation; a turning point.2. An unstable condition, as in political. social, or economic affairs, involving an impendingabrupt or decisive change.3. A sudden change in the course of a disease or fever, toward either improvement ordeterioration.4. An emotionally stressful event or traumatic change in a persons life.5. A point in a story or drama when a conflict reaches its highest tension and must be resolved.FACT: The Chinese word for crisis, Wei Ji, means danger and opportunity. Originally meantdecision, choice, event to be decided, sudden change for better or worse, turning point, andthe power of judgment as the danger.Crisis management is related to :-1. An organization.2. Government or bureaucracy.3. Private companies.4. Health care.5. Drug Safety.6. Sea Logistics.Key features of a Crisis :-1. Low probability.2. High impact3. Uncertain/ambiguous causes and effects.4. Differential perceptions.Common features of a crisis are:- The situation materialises unexpectedly Decisions are required urgently Time is short Specific threats are identified Urgent demands for information are received There is sense of loss of control Pressures build over time Routine business become increasingly difficult Demands are made to identify someone to blame Outsiders take an unaccustomed interest Reputation suffers Communications are increasingly difficult to manage

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