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Consumer it

  1. 1. Consumer Awareness UsingInformation Technology By Manoj Ovhal (Pramukh Pracharak) Grahak Raja Jaga Ho
  2. 2. Telephone Issues Telephone not working SMS not working Road Crossing for Land Line Connection Internet not working OverBilling Or any complicated problem which is not solved by Customer Care
  3. 3. Smart Solution using IT Call 121 or applicable Customer Care of Telephone Service Provider. Get the Complaint Number. If you are not satisfied with the response of the Customer Care, Contact the Nodal Officer thru an Email with your com- plaint number. Dont Forget to Get Read Receipt. Nodal Officer will revert to you in 48 Working Hours.
  4. 4. List of Nodal Officers IDEA- Sanjay Joshi AirTel – Shyam Mittal TATA- Ramesh Reddy Reliance- Sudha Vutukuru BSNL- P. K. Dhore BPL- Ms. Sabina Chandar
  5. 5. LPG Cylinder Issues Dealers Telephone always busy Dealer denies to accept telephone booking Dealer denies to provide home delivery Dealer denies to give rebate of Rs. 8/- in case of self pick of refilled Gas Cylinder. Dealer denies to transfer the Gas Cylinder.
  6. 6. Smart Solutions using IT Book the Gas Cylinder using following tele- phone numbers OR URL HP- 1716 Bharat- 1712
  7. 7. Email IDs & URL of LPG Customer Service Cell HP-, Bharat-
  8. 8. Banking Related Issues False commitments from Sales Agents of Bank/Credit Card Companies. High interest rate for Loan. Un-necessory deduction of money from Savings Accounts. Receiving Phone Calls even after register- ing with No Call Registry. Mental Harasment for Recovery of Loan Amount.
  9. 9. Smart Solutions Using IT Write to Bank for your problems. If you couldn’t get satisfactory solution approach the concerned (Nodal Officer) Banking Ombudsman, a quasi Judicial Authority, for redressal of your grievance through conciliation or mediation.
  10. 10. List of Banking Nodal Officers Allahabad Bank- Shri S Raychaudhuri Andhra Bank- Shri AL Nageswara ABN Amro Bank NV- A Dhananjaya Bank of Baroda- Shri MB Samant Bank of India- Shri S Hariharan
  11. 11. List of Banking Nodal Officers Bank of Maharashtra- Shri MN Tapikar Canara Bank- Shri D Rodrigues Central Bank of India- Shri SS Suresh Citi Bank NA- Shri K Santhanam Corporation Bank- T M Lakshmikanthan Dena Bank - Shri Arun Singh Barhat
  12. 12. List of Banking Nodal Officers The Federal Bank Ltd- Shri A Mathew HDFC Bank Ltd- Ms. Lopa Ruparel HSBC- Ms. Rajani Ramakrishnan ICICI Bank Ltd- Ms. Satinder Kaur IDBI Ltd- Ms Kiran Balwani Indian Bank- Shri V Srinivasan
  13. 13. List of Banking Nodal Officers Indian Overseas Bank- KV Krishnamurthy ING Vysya Bank Ltd- Shri Soundarrajan Oriental Bank of Commerce- CM Khurana Punjab National Bank- Shri Ved Vyas State Bank of India- Shri Karthikeyan Nair Standard Chartered Bank- Vikas Agnihotri Syndicate Bank- Shri Dinakar Rao
  14. 14. List of Banking Nodal Officers UCO Bank- Shri CR Ghosh Union Bank of India- Shri BL Javeri United Bank Of India- Shri Mrinal Bashya Vijaya Bank- Shri HR Hegde UTI Bank- Pradeepto Bhattacharyya
  15. 15. Property Card, 7/12 extracts While purchasing any land or flat first check the 7/12 extracts of the land. 7/12 extracts are available with Talathi of the Village 7/12 extracts available online at
  16. 16. PMC/PCMC Issues You can give any type of complaints related to Muncipal Corporation at following URL PMC- - Complaint Registration PCMC- - Online Service – Register Complaint Your complaints will be addressed by the Officer ranked as Assistant Commissioner.
  17. 17. Thank You For Further Queries & Free Guidance Visit Email