DIGICORP Support www.digi-corp.com

Points Covered Support Types Tools Used Experience Team

Support Types

Tools Used

Experience

Team

Support Types Deployment Demonstration Emergency Calls

Deployment

Demonstration

Emergency Calls

Deployment Setting Up VPN on client location Accessing the client location remotely from development center. Installing the required software using UltraVNC, Team Viewer or Remote Desktop depending on Client’s requirements. Installation of softwares like Windows XP or Windows 2003 Server is done through voice call guidance where the above mentioned tools can not be used due to having no operating system.

Setting Up VPN on client location

Accessing the client location remotely from development center.

Installing the required software using UltraVNC, Team Viewer or Remote Desktop depending on Client’s requirements.

Installation of softwares like Windows XP or Windows 2003 Server is done through voice call guidance where the above mentioned tools can not be used due to having no operating system.

Demonstration Windows based application demo is done using Team Viewer or Ultra VNC or Remote Desktop. Web based application demo is done on demo server and explained via chat, skype or telephonic conversation.

Windows based application demo is done using Team Viewer or Ultra VNC or Remote Desktop.

Web based application demo is done on demo server and explained via chat, skype or telephonic conversation.

Emergency Calls We have a dedicated support team who is accessible 24 X 7 on call for emergency. Resolution of bug will be done based on severity of the issue. High priority bugs will be resolved within 24 hours Medium priority bugs will be resolved within 48 hours Low priority bugs will be resolved within 72 hours

We have a dedicated support team who is accessible 24 X 7 on call for emergency.

Resolution of bug will be done based on severity of the issue.

High priority bugs will be resolved within 24 hours

Medium priority bugs will be resolved within 48 hours

Low priority bugs will be resolved within 72 hours

Tools Used VPN Clients Cisco VPN Client SonicWALL Global VPN Client Windows VPN Client Ultra VNC Team Viewer Remote Desktop

VPN Clients

Cisco VPN Client

SonicWALL Global VPN Client

Windows VPN Client

Ultra VNC

Team Viewer

Remote Desktop

Experience Providing support to US based Arizona Medical Services offices at 3 places for the last 5 years. Providing support to a Nursing Home named Villa Maria Care Center in Arizona for the last 3 years. Both the deployments are done for Expert Clincal Systems.

Providing support to US based Arizona Medical Services offices at 3 places for the last 5 years.

Providing support to a Nursing Home named Villa Maria Care Center in Arizona for the last 3 years.

Both the deployments are done for Expert Clincal Systems.

Team A team of 4 technical persons who are working on daily basis to give support to any technical issues happening in the production environment. A team of 2 experienced System administrator who have been handling a network of more then 100 computers from last 2 years. One 5+ years of experienced Network Engineer having vast knowledge in configuring open source tools, firewalls, SQL server configuration, IIS configuration. One 7+ years of experience DB expert who can be instrumental in setting up database servers, optimization and tuning.

A team of 4 technical persons who are working on daily basis to give support to any technical issues happening in the production environment.

A team of 2 experienced System administrator who have been handling a network of more then 100 computers from last 2 years.

One 5+ years of experienced Network Engineer having vast knowledge in configuring open source tools, firewalls, SQL server configuration, IIS configuration.

One 7+ years of experience DB expert who can be instrumental in setting up database servers, optimization and tuning.