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Implementing ITIL - How Do I Fast-Track ITIL Initiatives
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Implementing ITIL - How Do I Fast-Track ITIL Initiatives

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Implementing ITIL in Small and Medium sized businesses is always a challenge. Have a look at how SMB's manage to implement ITIL at their end.

Implementing ITIL in Small and Medium sized businesses is always a challenge. Have a look at how SMB's manage to implement ITIL at their end.

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    Implementing ITIL - How Do I Fast-Track ITIL Initiatives Implementing ITIL - How Do I Fast-Track ITIL Initiatives Presentation Transcript

    • How Do I Fast-Track ITIL Implementation? (what are the low hanging fruits?)
    • Implementing ITIL
      • ITIL Includes 5 Core Books
        • Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
      • ITIL Books
        • Present guidelines and not implementation details
        • Tell you what you need to do but NOT how you need to do
      • ITIL Implementation Affects
        • People
        • Process
        • Products
    • Key Reasons for ITIL Adoption in Medium Size Organizations Source: Gartner 2004 Survey
      • Our primary driver for implementing ITIL is:
        • 53% - to improve quality of service without adding cost;
        • 21% - to improve IT's agility to respond to new organization requirements
        • 15% - to meet the growing demands of Compliance
      Source: Gartner 2006 Survey
    • ITIL Adoption
      • The Vision
        • Will vary in different organizations
          • Business strategy and goals, IT strategy and goals, makeup of the IT organization and current service management maturity level
      • The Path
          • Few set out to adopt ITIL in total
          • Most select the practices and processes they need to achieve their particular service management goals
            • incremental path in adopting and implementing those practices and processes
      • Best practice framework : ITIL
      • Initial focus
        • Service Operation and Service Transition
      • Process and Function to attack first
        • Service Desk
        • Incident Management
        • Problem Management
        • Release Management
        • Change Management
        • Service Level Management
        • Asset & Configuration Management
      • These process can be low hanging fruits and can help get early success
      ITIL Adoption
    • Email : [email_address] Phone : +91-20-66321000