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Implementing ITIL - How Do I Fast-Track ITIL Initiatives
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Implementing ITIL - How Do I Fast-Track ITIL Initiatives

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Implementing ITIL in Small and Medium sized businesses is always a challenge. Have a look at how SMB's manage to implement ITIL at their end.

Implementing ITIL in Small and Medium sized businesses is always a challenge. Have a look at how SMB's manage to implement ITIL at their end.

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Transcript

  • 1. How Do I Fast-Track ITIL Implementation? (what are the low hanging fruits?)
  • 2. Implementing ITIL
    • ITIL Includes 5 Core Books
      • Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
    • ITIL Books
      • Present guidelines and not implementation details
      • Tell you what you need to do but NOT how you need to do
    • ITIL Implementation Affects
      • People
      • Process
      • Products
  • 3. Key Reasons for ITIL Adoption in Medium Size Organizations Source: Gartner 2004 Survey
    • Our primary driver for implementing ITIL is:
      • 53% - to improve quality of service without adding cost;
      • 21% - to improve IT's agility to respond to new organization requirements
      • 15% - to meet the growing demands of Compliance
    Source: Gartner 2006 Survey
  • 4. ITIL Adoption
    • The Vision
      • Will vary in different organizations
        • Business strategy and goals, IT strategy and goals, makeup of the IT organization and current service management maturity level
    • The Path
        • Few set out to adopt ITIL in total
        • Most select the practices and processes they need to achieve their particular service management goals
          • incremental path in adopting and implementing those practices and processes
  • 5.
    • Best practice framework : ITIL
    • Initial focus
      • Service Operation and Service Transition
    • Process and Function to attack first
      • Service Desk
      • Incident Management
      • Problem Management
      • Release Management
      • Change Management
      • Service Level Management
      • Asset & Configuration Management
    • These process can be low hanging fruits and can help get early success
    ITIL Adoption
  • 6. Email : [email_address] Phone : +91-20-66321000