Implementing ITIL - How Do I Fast-Track ITIL Initiatives

1,428 views
1,335 views

Published on

Implementing ITIL in Small and Medium sized businesses is always a challenge. Have a look at how SMB's manage to implement ITIL at their end.

Published in: Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
1,428
On SlideShare
0
From Embeds
0
Number of Embeds
76
Actions
Shares
0
Downloads
0
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Implementing ITIL - How Do I Fast-Track ITIL Initiatives

  1. 1. How Do I Fast-Track ITIL Implementation? (what are the low hanging fruits?)
  2. 2. Implementing ITIL <ul><li>ITIL Includes 5 Core Books </li></ul><ul><ul><li>Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement </li></ul></ul><ul><li>ITIL Books </li></ul><ul><ul><li>Present guidelines and not implementation details </li></ul></ul><ul><ul><li>Tell you what you need to do but NOT how you need to do </li></ul></ul><ul><li>ITIL Implementation Affects </li></ul><ul><ul><li>People </li></ul></ul><ul><ul><li>Process </li></ul></ul><ul><ul><li>Products </li></ul></ul>
  3. 3. Key Reasons for ITIL Adoption in Medium Size Organizations Source: Gartner 2004 Survey <ul><li>Our primary driver for implementing ITIL is: </li></ul><ul><ul><li>53% - to improve quality of service without adding cost; </li></ul></ul><ul><ul><li>21% - to improve IT's agility to respond to new organization requirements </li></ul></ul><ul><ul><li>15% - to meet the growing demands of Compliance </li></ul></ul>Source: Gartner 2006 Survey
  4. 4. ITIL Adoption <ul><li>The Vision </li></ul><ul><ul><li>Will vary in different organizations </li></ul></ul><ul><ul><ul><li>Business strategy and goals, IT strategy and goals, makeup of the IT organization and current service management maturity level </li></ul></ul></ul><ul><li>The Path </li></ul><ul><ul><ul><li>Few set out to adopt ITIL in total </li></ul></ul></ul><ul><ul><ul><li>Most select the practices and processes they need to achieve their particular service management goals </li></ul></ul></ul><ul><ul><ul><ul><li>incremental path in adopting and implementing those practices and processes </li></ul></ul></ul></ul>
  5. 5. <ul><li>Best practice framework : ITIL </li></ul><ul><li>Initial focus </li></ul><ul><ul><li>Service Operation and Service Transition </li></ul></ul><ul><li>Process and Function to attack first </li></ul><ul><ul><li>Service Desk </li></ul></ul><ul><ul><li>Incident Management </li></ul></ul><ul><ul><li>Problem Management </li></ul></ul><ul><ul><li>Release Management </li></ul></ul><ul><ul><li>Change Management </li></ul></ul><ul><ul><li>Service Level Management </li></ul></ul><ul><ul><li>Asset & Configuration Management </li></ul></ul><ul><li>These process can be low hanging fruits and can help get early success </li></ul>ITIL Adoption
  6. 6. Email : [email_address] Phone : +91-20-66321000

×