Implementing ITIL - How Do I Fast-Track ITIL Initiatives

How Do I Fast-Track ITIL Implementation? (what are the low hanging fruits?)

Implementing ITIL
ITIL Includes 5 Core Books
Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
ITIL Books
Present guidelines and not implementation details
Tell you what you need to do but NOT how you need to do
ITIL Implementation Affects
People
Process
Products

Key Reasons for ITIL Adoption in Medium Size Organizations Source: Gartner 2004 Survey
Our primary driver for implementing ITIL is:
53% - to improve quality of service without adding cost;
21% - to improve IT's agility to respond to new organization requirements
15% - to meet the growing demands of Compliance
Source: Gartner 2006 Survey

ITIL Adoption
The Vision
Will vary in different organizations
Business strategy and goals, IT strategy and goals, makeup of the IT organization and current service management maturity level
The Path
Few set out to adopt ITIL in total
Most select the practices and processes they need to achieve their particular service management goals
incremental path in adopting and implementing those practices and processes

Best practice framework : ITIL
Initial focus
Service Operation and Service Transition
Process and Function to attack first
Service Desk
Incident Management
Problem Management
Release Management
Change Management
Service Level Management
Asset & Configuration Management
These process can be low hanging fruits and can help get early success
ITIL Adoption

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Implementing ITIL - How Do I Fast-Track ITIL Initiatives

by Kunal Sonawala on Dec 23, 2009

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Implementing ITIL - How Do I Fast-Track ITIL Initiatives — Presentation Transcript