BMC BSM NOW - BMC Partner Newsletter - December

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  • ITIL V3 Foundation Course
  • ITIL V3 Foundation Course
  • BMC BSM NOW - BMC Partner Newsletter - December

    1. 1. The Complete ITSM Solutions Company Vyom Labs – BMC BSM Partner Newsletter December 2009
    2. 2. Topics <ul><li>Intention of Newsletter </li></ul><ul><li>BMC BSM Skills and Services Updates </li></ul><ul><li>BMC BSM Project Updates </li></ul><ul><li>Articles on BMC BSM </li></ul><ul><li>Contact Us </li></ul>
    3. 3. Intention of Newsletter <ul><li>Vyom Labs works with BMC Partners, System Integrators and IT Outsourcers worldwide to help them in their implementation, support projects and pre-sales efforts </li></ul><ul><li>BMC BSM Monthly newsletter will keep YOU informed on following about Vyom Labs </li></ul><ul><ul><li>Skills Availability On-Demand for your projects </li></ul></ul><ul><ul><li>Projects executed by Vyom Labs in last month </li></ul></ul><ul><ul><li>Knowledge Sharing Articles </li></ul></ul>
    4. 4. BMC BSM Skills and Services Updates <ul><li>Skills availability at Vyom Labs for your projects in this and coming months </li></ul><ul><ul><li>BMC Service Support </li></ul></ul><ul><ul><ul><li>BMC Remedy ITSM 7.5, 7 and older versions </li></ul></ul></ul><ul><ul><ul><ul><li>Service Desk (Incident Management, Problem Management), Change Management, SLM, Asset Management </li></ul></ul></ul></ul><ul><ul><ul><li>BMC Service Request Management </li></ul></ul></ul><ul><ul><li>BMC Service Assurance </li></ul></ul><ul><ul><ul><li>ProactiveNet </li></ul></ul></ul><ul><ul><ul><li>BPM (PATROL, PORTAL, PATROL Express ) </li></ul></ul></ul><ul><ul><ul><li>TMART </li></ul></ul></ul><ul><ul><ul><li>BMC Event Manager (BEM) </li></ul></ul></ul><ul><ul><ul><li>Service Impact Manager (SIM) </li></ul></ul></ul><ul><ul><li>BMC Service Automation </li></ul></ul><ul><ul><ul><li>BMC Configuration Automation for Clients ( BCAC / Marimba) </li></ul></ul></ul><ul><ul><ul><li>BMC Configuration Automation for Servers (BCAS / Bladelogic) </li></ul></ul></ul><ul><ul><ul><li>BMC Configuration Automation for Networks (BCAN) </li></ul></ul></ul><ul><ul><li>Atrium </li></ul></ul><ul><ul><ul><li>CMDB Orchestrator (Run Book Automation) </li></ul></ul></ul><ul><ul><ul><li>BMC Remedy ARS 7.x, 6.x and older versions </li></ul></ul></ul><ul><ul><li>Job Scheduling / Workload Automation </li></ul></ul><ul><ul><ul><li>Control-m for Distributed Systems </li></ul></ul></ul>
    5. 5. BMC BSM Skills and Services Updates <ul><li>Services available from Vyom Labs for your projects </li></ul><ul><ul><li>Implementation Services, Support Services, Integration Services, Customization Services, Upgrade Services and Testing Services for BMC BSM solutions </li></ul></ul><ul><ul><li>Custom training workshops / Implementation workshops on BMC BSM solutions </li></ul></ul><ul><ul><li>Accredited ITIL Trainings (Foundation, Intermediate, Advance), ITIL Consultancy, ISO 20000 Consultancy </li></ul></ul>
    6. 6. BMC BSM Project Updates <ul><li>Following Projects are completed by Vyom Labs in month of </li></ul><ul><li>November 2009 </li></ul><ul><li>Project – BMC Performance Manager implementation for one of the large logistics company in India </li></ul><ul><ul><li>BMC Performance Manager (Agentless monitoring using Portal ) and its integration with BMC Remedy Service Desk for a large logistics company in India </li></ul></ul><ul><ul><li>50+ servers (200+ CPUs) and 5RSM deployed across globe for centralized monitoring </li></ul></ul><ul><ul><li>This project is handled completely (Project Management, Solution Architecture, Implementation ) by Vyom Labs </li></ul></ul><ul><ul><li>Improved availability of IT infrastructure and streamlines support process with the help of industry leading monitoring and service desk solution. </li></ul></ul><ul><ul><li>Project – BMC Service Impact solution implementation workshop for one of the largest bank in the world </li></ul></ul><ul><ul><li>One of the largest bank in the world was using BMC Performance Manager (Portal and PATROL) for monitoring of their infrastructure. They has service desk from CA </li></ul></ul><ul><ul><li>Customer want to have a centralized aggregator and service modeling solution from BMC (Service Impact solution) </li></ul></ul><ul><ul><li>Vyom labs has conducted end to end implementation workshop for the customer to leverage the BMC solution to maximum the return of investment (ROI) </li></ul></ul>
    7. 7. Articles <ul><li>Fast-track Your ITIL Implementation </li></ul><ul><ul><li>This post answers a very important question: “How do I fast-track ITIL Implementation in my organization?” </li></ul></ul><ul><ul><li>http://www.vyomlabs.com/blog/fast-track-itil-implementation-426 </li></ul></ul><ul><ul><li>ITIL Lite </li></ul></ul><ul><ul><li>This presentation shows some quick steps to adopt ITIL Lite as a framework for your organization </li></ul></ul><ul><ul><li>http://www.vyomlabs.com/blog/itil-lite-432 </li></ul></ul><ul><ul><li>Vyom Labs IT Service Management Conference & Solutions’ Showcase @ Pune </li></ul></ul><ul><ul><li>Vyom Labs hosted India’s very first IT Service Management Conference and Solutions’ Showcase starting from Pune. Read more about the conference </li></ul></ul><ul><ul><li>http://www.vyomlabs.com/blog/itsm-conference-insights-424 </li></ul></ul><ul><ul><li>http://www.vyomlabs.com/blog/itsm-conference-india-421 </li></ul></ul>
    8. 8. Email: [email_address] Web: www.vyomlabs.com Phone (India): +91-20-66321000 Phone (USA): +1-408-416-3793 Contact Us

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