BMC BSM NOW - BMC Partner Newsletter - November'09

The Complete ITSM Solutions Company Vyom Labs – BMC BSM Partner Newsletter November 2009

Topics
Intention of Newsletter
BMC BSM Skills and Services Updates
BMC BSM Project Updates
Articles on BMC BSM
Contact Us

Intention of Newsletter
Vyom Labs works with BMC Partners, System Integrators and IT Outsourcers worldwide to help them in their implementation, support projects and pre-sales efforts
BMC BSM Monthly newsletter will keep YOU informed on following about Vyom Labs
Skills Availability On-Demand for your projects
Projects executed by Vyom Labs in last month
Knowledge Sharing Articles

Skills availability at Vyom Labs for your projects in this and coming months
BMC Service Support
BMC Remedy ITSM 7.5, 7 and older versions
Service Desk (Incident Management, Problem Management), Change Management, SLM, Asset Management
BMC Service Request Management
BMC Service Assurance
ProactiveNet
BPM (PATROL, PORTAL, PATROL Express )
TMART
BMC Event Manager (BEM)
Service Impact Manager (SIM)
BMC Service Automation
BMC Configuration Automation for Clients ( BCAC / Marimba)
BMC Configuration Automation for Servers (BCAS / Bladelogic)
Atrium
CMDB Orchestrator (Run Book Automation)
BMC Remedy ARS 7.x, 6.x and older versions
Job Scheduling / Workload Automation
Control-m for Distributed Systems

Services available from Vyom Labs for your projects
Implementation Services, Support Services, Integration Services, Customization Services, Upgrade Services and Testing Services for BMC BSM solutions
Custom training workshops / Implementation workshops on BMC BSM solutions
Accredited ITIL Trainings (Foundation, Intermediate, Advance), ITIL Consultancy, ISO 20000 Consultancy

BMC BSM Project Updates (Updates for September 2009)
Following Projects are completed by Vyom Labs in month of
October 2009
Project – BMC Remedy Service Desk integration into support portal for a large BMC Partner in India
BMC Remedy ITSM 6.3 helpdesk integration with partner portal for consistent look and feel to customers
Integrated the portal with BMC Remedy helpdesk for raising the ticket, updating the ticket, closing the ticket, creating various tasks etc
This project is handled completely (Project Management, Solution Architecture, Implementation ) by Vyom Labs
Organization is a large BMC partner in India who is handling large clients in banking and Telecom domain
Project – BMC Remedy ARS based custom application development and enhancements for large telecom company in Europe
A large telecom company in Europe wanted to implement several enhancements into one of the custom apps build on top of Remedy for paperless order management
Vyom labs has done several improvements to the custom app base infrastructure to incorporate new changes into the application
We have also extended the application for several of other customers of the client and implemented customer specific enhancements.

BMC BSM Project Updates (Updates for October 2009)
Project – ITIL v3 compliance verification for ARS based bespoke application
A large BMC partner was in the process of transitioning a bespoke BMC Remedy based telecom application from another company and want to verify ITIL v3 compliance for the application
Vyom Labs has handled the project end to end from verifying the evidence, checking the compliance, documenting the GAPs and GAP presentation to customer
All the GAPS have been identified and agreed upon by the customer
Project has been awarded to Vyom to fill all the identified GAPs
Project - BMC Remedy ITSM 7.5 implementation – commissioning of first phase
A large technology company in India wanted to implement BMC Remedy ITSM 7.5 for entire India operations. This was first Remedy 7.5 project is India at large scale
Vyom labs has handled the project end to end from defining the scope, suggesting the hardware, end user workshops, installation and configuration, UAT, move to production and go live
First phase of the project consisting of BMC Remedy Asset Management, BMC Atrium CMDB, SSO and LDAP integration, Microsoft SMS integration is complete and went into production
Further phases are in progress.

BMC BSM Project Updates (Updates for October 2009)
Project – BMC Performance Manager Implementation for large US based insurance company
A large US company in Insurance segment wanted to implement BMC performance Manager to streamline the IT infrastructure monitoring within the organization
This insurance company had Tivoli solution and wanted to migrate to BMC Performance Manager
Vyom Labs took part in offshore project using right shoring model where a small team is onsite and rest of the team is from offshore
Installed BMC Datastore, BMC Portal kit, BMC Remote Service Monitor on Production Server
Created Infrastructure groups under different locations, Conducted Foundation Data Work Shop
Configured Monitoring for different Application Servers, Web Servers, Database Servers, Network Devices.
Our team worked as part of USA based BMC Partner team in this project.

Articles
Job Scheduling and CONTROL-M
The series of blog posts on this topic cover introduction to job scheduling as a topic and then gets in architecture and features of COTNROL-M software from BMC. This blog posts on this topic can be accessed here
http://www.vyomlabs.com/blog/job-scheduling-383
http://www.vyomlabs.com/blog/control-m-architecture-380
eTOM and ITIL
eTOM provides an enterprise-wide business process view while ITIL sets out steps for various focused areas of IT Service Management. This blog post discusses at introductory level where one can use eTOM and ITIL http://www.vyomlabs.com/blog/itil-or-etom-389

Email: [email_address] Web: www.vyomlabs.com Phone (India): +91-20-66321000 Phone (USA): +1-408-416-3793 Contact Us

BMC BSM NOW - BMC Partner Newsletter - November'09

by Kunal Sonawala on Nov 26, 2009

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