BMC BSM Newsletter October 2009

The Complete ITSM Solutions Company Vyom Labs – BMC BSM Partner Newsletter October 2009

Topics
Intention of Newsletter
BMC BSM Skills and Services Updates
BMC BSM Project Updates
Articles on BMC BSM
Contact Us

Intention of Newsletter
Vyom Labs works with BMC Partners, System Integrators and IT Outsourcers worldwide to help them in their implementation, support projects and pre-sales efforts
BMC BSM Monthly newsletter will keep YOU informed on following about Vyom Labs
Skills Availability On-Demand for your projects
Projects executed by Vyom Labs in last month
Knowledge Sharing Articles

Skills availability at Vyom Labs for your projects in this and coming months
BMC Service Support
BMC Remedy ITSM 7.5, 7 and older versions
Service Desk (Incident Management, Problem Management), Change Management, SLM, Asset Management
BMC Service Request Management
BMC Service Assurance
ProactiveNet
BPM (PATROL, PORTAL, PATROL Express )
TMART
BMC Event Manager (BEM)
Service Impact Manager (SIM)
BMC Service Automation
BMC Configuration Automation for Clients ( BCAC / Marimba)
BMC Configuration Automation for Servers (BCAS / Bladelogic)
Atrium
CMDB Orchestrator (Run Book Automation)
BMC Remedy ARS 7.x, 6.x and older versions
Job Scheduling / Workload Automation
Control-m for Distributed Systems

Services available from Vyom Labs for your projects
Implementation Services, Support Services, Integration Services, Customization Services, Upgrade Services and Testing Services for BMC BSM solutions
Custom training workshops / Implementation workshops on BMC BSM solutions
Accredited ITIL Trainings (Foundation, Intermediate, Advance), ITIL Consultancy, ISO 20000 Consultancy

BMC BSM Project Updates (Updates for September 2009)
Following Projects are completed by Vyom Labs in month of
September 2009
Project – BMC Remedy Asset Management 7.5 at a leading IT Consulting company
BMC Remedy ITSM 7.5 Asset Management Implementation
Integrated the ITSM 7.5 with LDAP, SCCM, Oracle HRMS, custom SSO application and other custom applications
This project is handled completely (Project Management, Solution Architecture, Implementation ) by Vyom Labs
Organization is globally 1,00,000 + employee IT Consulting Organization
Project / Workshop – BMC Remedy ARS and ITSM Implementation
Workshop for BMC Partner in Europe
BMC Partner in Europe wanted to implement BMC Remedy ITSM 7.1 suite of products. Before the implementation they want to have an implementation workshop for all admin and support staff
Delivered complete implementation workshop consisting of:
Development in BMC Remedy ARS, BMC Remedy Service Desk, BMC Remedy Change Management, BMC Service Level Management, BMC Asset Management, BMC Configuration Management

BMC BSM Project Updates (Updates for September 2009)
Project – BMC Remedy SRM Implementation and Customization
Major Implementation of SRM (Service Request Management), with Custom Forms and Custom Workflows.
Building and routing the Service Request in SRM, Building basic foundation data, Building SLA for Incidents/Change depending on Regions
Vyom Labs did consultant augmentation in this project to one of the top 3 outsourcer in the world. The end client is large technology company (5 billion USD +) in USA
Project – CMDB Orchestrator Implementation and Customization
Developing various notifications (related to change) to external systems
Alert comes from Change Management System and depending upon that alert notification is sent to external system via SOAP over JMS. Action is taken when SOAP response is received. It involves updating Change and Unavailability records in Remedy Change Management
Vyom Labs provided consultant to this project to BMC Partner. The end client is large telecom company in Asia Pacific.
Project – BMC Performance Manager Implementation
Installed BMC Datastore, BMC Portal kit, BMC Remote Service Monitor on Production Server
Created Infrastructure groups under different locations, Conducted Foundation Data Work Shop
Configured Monitoring for different Application Servers, Web Servers, Database Servers, Network Devices.
This was turnkey assignment for Vyom Labs. End client is medium size technology company

Articles
Run book automation / CMDB Orchestrator
Run Book Automation (RBA) is the term coined by Gartner for IT Process Automation. BMC calls its RBA solution as CMDB Orchestrator. This article http://www.vyomlabs.com/blog/? p=272 details out what is Run Book Automation in generic terms and how it helps IT
Experience Sharing on ITSM 7.5
In The Middle of our Project to Implement BMC Remedy ITSM 7.1, Version 7.5.0 is Released. Should one go for ITSM 7.1 or 7.5. We are sharing our experience here: http://www.vyomlabs.com/blog/?p=152

Email: [email_address] Web: www.vyomlabs.com Phone (India): +91-20-66321000 Phone (USA): +1-408-416-3793 Contact Us

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BMC BSM Newsletter October 2009

by Kunal Sonawala on Oct 26, 2009

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BMC BSM Newsletter October 2009 — Presentation Transcript