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Dessler 08
Dessler 08
Dessler 08
Dessler 08
Dessler 08
Dessler 08
Dessler 08
Dessler 08
Dessler 08
Dessler 08
Dessler 08
Dessler 08
Dessler 08
Dessler 08
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Dessler 08

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HUMAN RESOURCE MANAGEMENT …

HUMAN RESOURCE MANAGEMENT
Eleventh Edition
GARY DESSLER

Published in: Business, Technology
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  • 1. Training and Developing Employees Chapter 8 Part 3 | Training and Development
  • 2. After studying this chapter, you should be able to: <ul><li>Describe the basic training process. </li></ul><ul><li>Describe and illustrate how you would go about identifying training requirements. </li></ul><ul><li>Explain how to distinguish between problems you can fix with training and those you can’t. </li></ul><ul><li>Explain how to use five training techniques. </li></ul>
  • 3. Purpose of Orientation Feel Welcome and At Ease Begin the Socialization Process Understand the Organization Know What Is Expected in Work and Behavior Orientation Helps New Employees
  • 4. The Orientation Process Company Organization and Operations Safety Measures and Regulations Facilities Tour Employee Orientation Employee Benefit Information Personnel Policies Daily Routine
  • 5. Analyzing Training Needs Task Analysis: Assessing New Employees’ Training Needs Performance Analysis: Assessing Current Employees’ Training Needs Training Needs Analysis
  • 6. Assessing Current Employees’ Training Needs Performance Appraisals Job-Related Performance Data Observations Interviews Assessment Center Results Individual Diaries Attitude Surveys Tests Methods for Identifying Training Needs
  • 7. Programmed Learning <ul><li>Advantages </li></ul><ul><ul><li>Reduced training time </li></ul></ul><ul><ul><li>Self-paced learning </li></ul></ul><ul><ul><li>Immediate feedback </li></ul></ul><ul><ul><li>Reduced risk of error for learner </li></ul></ul>Presenting questions, facts, or problems to the learner Allowing the person to respond Providing feedback on the accuracy of answers
  • 8. Distance and Internet-Based Training Teletraining Videoconferencing Internet-Based Training E-Learning and Learning Portals Distance Learning Methods
  • 9. Literacy Training Techniques Testing job candidates for basic skills Instituting basic skills and literacy programs Employer Responses to Functional Illiteracy
  • 10. Management Development Assessing the company’s strategic needs Developing the managers and future managers Long-Term Focus of Management Development Appraising managers’ current performance
  • 11. Management Development (cont’d) Job Rotation Action Learning Managerial On-the-Job Training Coaching/ Understudy Approach
  • 12. Managing Organizational Change and Development Strategy Technologies Culture What to Change Structure Employees
  • 13. Managing Organizational Change and Development (cont’d) Overcoming resistance to change Effectively using organizational development practices The Human Resource Manager’s Role Organizing and leading organizational change
  • 14. K E Y T E R M S <ul><li>employee orientation </li></ul><ul><li>training </li></ul><ul><li>performance management </li></ul><ul><li>negligent training </li></ul><ul><li>task analysis </li></ul><ul><li>performance analysis </li></ul><ul><li>on-the-job training </li></ul><ul><li>apprenticeship training </li></ul><ul><li>job instruction training (JIT) </li></ul><ul><li>programmed learning </li></ul><ul><li>simulated training </li></ul><ul><li>electronic performance support systems (EPSS) </li></ul><ul><li>job aid </li></ul><ul><li>management development </li></ul><ul><li>succession planning </li></ul><ul><li>job rotation </li></ul><ul><li>action learning </li></ul><ul><li>case study method </li></ul><ul><li>management game </li></ul><ul><li>role playing </li></ul><ul><li>outsourced learning </li></ul><ul><li>behavior modeling </li></ul><ul><li>in-house development center </li></ul><ul><li>organizational development </li></ul><ul><li>controlled experimentation </li></ul>

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