Professional Etiquette in the Workplace University Career Center 1601 Irving Hill Road  •  Burge Union, 110 Lawrence, KS 6...
Introductions <ul><li>Introduce… </li></ul><ul><li>A younger person to an older person </li></ul><ul><li>A non-official pe...
Handshakes <ul><li>Make a V with your thumb and forefinger </li></ul><ul><li>Extend your arm across your body </li></ul><u...
Name Tags <ul><li>Should be worn on the right hand side of your front shoulder area </li></ul><ul><li>If on a chord, shoul...
Body Language <ul><li>First impressions are extremely important - your initial meeting forms a lasting impression </li></u...
Business Attire:  Professional <ul><li>Women: </li></ul><ul><li>Conservative suit (dark colored) </li></ul><ul><li>Conserv...
Business Attire: Casual <ul><li>Nothing low cut, tight, or revealing </li></ul><ul><li>No jeans, t-shirts, sweatshirts, et...
Socializing VS. Gossiping in the Work Place <ul><li>Socializing: </li></ul><ul><li>Friendly conversation </li></ul><ul><li...
Communication: General <ul><li>Be nice and courteous- “please” and “thank you” </li></ul><ul><li>Listen </li></ul><ul><li>...
Communication: Email <ul><li>Your email address should be professional, not kuhotty@ku.edu </li></ul><ul><li>Be careful wi...
Communication: Phone <ul><li>Keep a pen and paper by your phone to take notes </li></ul><ul><li>Speak clearly and at a mod...
Communication: Phone Continued <ul><li>Monitor your personal message: Is it appropriate? </li></ul><ul><li>Always return m...
University Career Center 1601 Irving Hill Road ● Burge Union, Room 110 ● Lawrence, KS 66045 785-864-3624 ● KUCareerHawk.com
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Professional Etiquette in the Workplace

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Transcript of "Professional Etiquette in the Workplace"

  1. 1. Professional Etiquette in the Workplace University Career Center 1601 Irving Hill Road • Burge Union, 110 Lawrence, KS 66045 • 785-864-3624 KUCareerHawk.com • [email_address]
  2. 2. Introductions <ul><li>Introduce… </li></ul><ul><li>A younger person to an older person </li></ul><ul><li>A non-official person to an official person </li></ul><ul><li>In the professional world: the junior to the senior </li></ul><ul><li>Explain who people are and </li></ul><ul><li>use their full names </li></ul><ul><li>Don’t assume people want to be called by their first name—wait until you are told to use a first name </li></ul>
  3. 3. Handshakes <ul><li>Make a V with your thumb and forefinger </li></ul><ul><li>Extend your arm across your body </li></ul><ul><li>Not too hard or weak </li></ul><ul><li>Two pumps (approximately) </li></ul><ul><li>Make a good first impression </li></ul>
  4. 4. Name Tags <ul><li>Should be worn on the right hand side of your front shoulder area </li></ul><ul><li>If on a chord, should be in the upper middle of your chest </li></ul><ul><li>Pay attention to people’s names on their nametag when meeting them and use their name once you have been introduced </li></ul>
  5. 5. Body Language <ul><li>First impressions are extremely important - your initial meeting forms a lasting impression </li></ul><ul><li>Use good eye contact </li></ul><ul><li>Smiling is an important non-verbal behavior - it shows interest and approachability </li></ul><ul><li>Lean forward, look engaged in the conversation, don’t slouch </li></ul><ul><li>Look and act interested </li></ul>
  6. 6. Business Attire: Professional <ul><li>Women: </li></ul><ul><li>Conservative suit (dark colored) </li></ul><ul><li>Conservative blouse </li></ul><ul><li>Skirt (at least knee length) or pants </li></ul><ul><li>Hosiery </li></ul><ul><li>Conservative matching shoes </li></ul><ul><li>Conservative minimal </li></ul><ul><li>jewelry </li></ul><ul><li>Light on the make- up </li></ul><ul><li>Hair out of face </li></ul><ul><li>Men: </li></ul><ul><li>Conservative suit (dark colored) </li></ul><ul><li>Matching conservative collared shirt </li></ul><ul><li>Matching tie (basic) </li></ul><ul><li>Dark Shoes </li></ul><ul><li>Socks that match your suit </li></ul><ul><li>Jewelry: watch only </li></ul><ul><li>Clean cut: hair and face </li></ul>
  7. 7. Business Attire: Casual <ul><li>Nothing low cut, tight, or revealing </li></ul><ul><li>No jeans, t-shirts, sweatshirts, etc. </li></ul><ul><li>Use an iron! </li></ul><ul><li>Find out the dress code of your organization </li></ul><ul><li>Think conservative, but you can be more trendy than you can with business professional (usually) </li></ul>
  8. 8. Socializing VS. Gossiping in the Work Place <ul><li>Socializing: </li></ul><ul><li>Friendly conversation </li></ul><ul><li>Work related </li></ul><ul><li>Small talk (appropriate topics) </li></ul><ul><li>Anyone can hear it </li></ul><ul><li>Usually encouraged in small amounts </li></ul><ul><li>Helps with camaraderie among co-workers </li></ul><ul><li>Gossiping: </li></ul><ul><li>Not everyone can hear it </li></ul><ul><li>Usually potentially hurtful </li></ul><ul><li>Inappropriate topics </li></ul><ul><li>Can lead to trouble </li></ul><ul><li>Can lead to tension </li></ul><ul><li>Involves others as source of topics </li></ul><ul><li>Reminds you of junior high </li></ul>Tips: Stay away from cliques; be nice and friendly; volunteer to help out when you can; have appropriate fun; communicate with others
  9. 9. Communication: General <ul><li>Be nice and courteous- “please” and “thank you” </li></ul><ul><li>Listen </li></ul><ul><li>Don’t interrupt </li></ul><ul><li>Share information with colleagues-new resources, interesting articles, valuable information they need to know, etc. </li></ul><ul><li>Respond in the same form in which you were contacted: ex. voicemail to phone call, not email </li></ul><ul><li>Avoid sensitive topics: politics, religion, etc. </li></ul><ul><li>Avoid foul language, offensive terms/phrases </li></ul>
  10. 10. Communication: Email <ul><li>Your email address should be professional, not kuhotty@ku.edu </li></ul><ul><li>Be careful with personal emails/accounts at work; know the policy </li></ul><ul><li>Use proper grammar and punctuation in email </li></ul><ul><li>Watch the sarcasm! It’s hard to read through email </li></ul><ul><li>Avoid emoticons in professional correspondence </li></ul><ul><li>Have a signature attached to your emails with your title, contact information, etc. </li></ul><ul><li>Address people by Ms. or Mr. unless they have requested otherwise or used only their first name in their signature </li></ul>
  11. 11. Communication: Phone <ul><li>Keep a pen and paper by your phone to take notes </li></ul><ul><li>Speak clearly and at a moderate pace </li></ul><ul><li>Don’t eat or chew gum while talking to someone </li></ul><ul><li>Don’t talk in a public place on your mobile phone </li></ul><ul><li>Turn your mobile phone off! </li></ul><ul><li>Leave a message: state your name (spell if needed) and say your phone number, while you write it down </li></ul>
  12. 12. Communication: Phone Continued <ul><li>Monitor your personal message: Is it appropriate? </li></ul><ul><li>Always return messages (be timely-aim for within 24 hours) </li></ul><ul><li>Avoid texting at work while in a meeting </li></ul><ul><li>If your boss texts you, make sure you check your messages for spelling and grammar before sending your response </li></ul><ul><li>Personal calls at work—be careful and know the rules </li></ul>
  13. 13. University Career Center 1601 Irving Hill Road ● Burge Union, Room 110 ● Lawrence, KS 66045 785-864-3624 ● KUCareerHawk.com
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