Confidentiality, Technology, & Collaborating with an IT Workforce General Session

1. Various levels of comfort with confidentiality 2. ways in which data security initiatives support confidentiality 3. ways in which the information technology community struggles with IT security 4. decision making 5. strategies for collaboration with IT professionals 6. understanding the new advising professional and their IT capacity

1. Various levels of comfort with confidentiality

2. ways in which data security initiatives support confidentiality

3. ways in which the information technology community struggles with IT security

4. decision making

5. strategies for collaboration with IT professionals

6. understanding the new advising professional and their IT capacity

From the Federal Register December 9, 2008 SUMMARY: The Secretary amends our regulations implementing the Family Educational Rights and Privacy Act (FERPA), which is section 444 of the General Education Provisions Act. These amendments are needed to implement a provision of the USA Patriot Act and the Campus Sex Crimes Prevention Act, which added new exceptions permitting the disclosure of personally identifiable information from education records without consent. The amendments also implement two U.S. Supreme Court decisions interpreting FERPA, and make necessary changes identified as a result of the Department’s experience administering FERPA and the current regulations. These changes clarify permissible disclosures to parents of eligible students and conditions that apply to disclosures in health and safety emergencies; clarify permissible disclosures of student identifiers as directory information; allow disclosures to contractors and other outside parties in connection with the outsourcing of institutional services and functions; revise the definitions of attendance, disclosure, education records, personally identifiable information, and other key terms; clarify permissible redisclosures by State and Federal officials; and update investigation and enforcement provisions. DATES: These regulations are effective January 8, 2009.

Important issues for higher education from the Educause Survey of IT professionals issues that need to be resolved to ensure the institution’s strategic success issues that have the potential to become more significant issues on which IT leaders spend their time issues that account for the largest expenditure of human and financial resources

issues that need to be resolved to ensure the institution’s strategic success

issues that have the potential to become more significant

issues on which IT leaders spend their time

issues that account for the largest expenditure of human and financial resources

10. Staffing/HR Management/Training 10. Governance, Organization, and Leadership 9. E-learning/Distributed Teaching and Learning 9. Course/Learning Management Systems 8. Change Management 8. Strategic Planning 7. Governance, Organization, and Leadership 7. Infrastructure 6. Disaster Recovery/Business Continuity 6. Faculty Development, Support, and Training 5. Identity/Access Management 5. Disaster Recovery/Business Continuity 4. Infrastructure 4. Identity/Access Management 3. Funding IT 3. Administrative/ERP Information Systems 2. Administrative/ERP Information Systems 2. Security 1. Security 1. Funding IT 2008 Survey Results 2007 Survey Results Question 1: Need to Resolve for the Institution's Strategic Success 2007–2008 Comparison of Top-Ten Issues for All Questions

10. Change Management 10. Web Systems and Services 9. Governance, Organization, and Leadership 9. Portals 8. Assessment/Benchmarking 8. Infrastructure 7. Compliance and Policy Development 7. Course/Learning Management Systems 6. Infrastructure 6. Faculty Development, Support, and Training 5. Administrative/ERP Information Systems 5. Administrative/ERP Information Systems 4. Disaster Recovery/Business Continuity 4. Disaster Recovery/Business Continuity 3. Funding IT 3. Funding IT 2. Security 2. Identity/Access Management 1. Identity/Access Management 1. Security 2008 Survey Results 2007 Survey Results Question 2: Potential to Become More Significant

10. Compliance and Policy Development 10. (tie) Electronic Classrooms/Technology Buildings/Commons Facilities; Support Services/Service Delivery Models 9. Communications/Public Relations for IT 9. Identity/Access Management 8. Collaboration/Partnerships/Building Relationships 8. Disaster Recovery/Business Continuity 7. Security 7. Infrastructure 6. Staffing/HR Management/Training 6. Staffing/HR Management/Training 5. (tie) Change Management; Infrastructure 5. Security 4. Strategic Planning 4. Governance, Organization, and Leadership 3. Administrative/ERP Information Systems 3. Strategic Planning 2. Governance, Organization, and Leadership 2. Administrative/ERP Information Systems 1. Funding IT 1. Funding IT 2008 Survey Results 2007 Survey Results Question 3: What IT Leaders Spend Most Time On

10. Data Administration 10. E-learning/Distributed Teaching and Learning 9. Staffing/HR Management/Training 9. Student Computing 8. E-learning/Distributed Teaching and Learning 8. Web Systems and Services 7. Support Services/Service Delivery Models 7. Staffing/HR Management/Training 6. Web Systems and Services 6. Support Services/Service Delivery Models 5. Course/Learning Management Systems 5. Course/Learning Management Systems 4. Electronic Classrooms/Technology Buildings/Commons Facilities 4. Security 3. Security 3. Electronic Classrooms/Technology Buildings/Commons Facilities 2. Infrastructure 2. Infrastructure 1. Administrative/ERP Information Systems 1. Administrative/ERP Information Systems 2008 Survey Results 2007 Survey Results Question 4: Expenditure of Most Human and/or Financial Resources

Decision making in IT Academic Analytics is the marriage of fact based scientific inquiry and information technology capacity to produce “actionable results” Campbell, DeBlois, Oblinger (July/August 2007) Educause Review

Academic Analytics is the marriage of fact based scientific inquiry and information technology capacity to produce “actionable results”

Campbell, DeBlois, Oblinger (July/August 2007) Educause Review

Successful academic analytics projects are worth highlighting Leaders who are committed to evidence-based decision-making Administrative staff who are skilled at data analysis A flexible technology platform that is available to collect, mine, and analyze data

Leaders who are committed to evidence-based decision-making

Administrative staff who are skilled at data analysis

A flexible technology platform that is available to collect, mine, and analyze data

How does higher education decide? Anecdote Instinct Analysis

Anecdote

Instinct

Analysis

Collaborations in Academic Analytics At Baylor University, colleagues identified eight factors that predict eventual enrollment of interested students. The project was to find a way to predict which inquirers would most likely become enrolled students. In this way recruitment, admissions, academic, and advising professionals can concentrate their efforts on those most likely to become Baylor students.

At Baylor University, colleagues identified eight factors that predict eventual enrollment of interested students. The project was to find a way to predict which inquirers would most likely become enrolled students. In this way recruitment, admissions, academic, and advising professionals can concentrate their efforts on those most likely to become Baylor students.

Collaborations in Academic Analytics At Sinclair Community College, advisors and IT professionals developed the SSP (Student Success Plan). Academic Analytics generates a system alert for advisors to initiate an Individual Learning Plan (ILP) whenever any one of the following four criteria appears in a new student’s profile: Placement-test referrals into two or more developmental courses Individual or family income level below the federal poverty level Full-time work Undecided major

At Sinclair Community College, advisors and IT professionals developed the SSP (Student Success Plan). Academic Analytics generates a system alert for advisors to initiate an Individual Learning Plan (ILP) whenever any one of the following four criteria appears in a new student’s profile:

Placement-test referrals into two or more developmental courses

Individual or family income level below the federal poverty level

Full-time work

Undecided major

Your IT professional colleague may ask you this question… Higher education is dedicated to fact based scientific discovery…do we apply this same logic to institutional decisions?

Higher education is dedicated to fact based scientific discovery…do we apply this same logic to institutional decisions?

Key Findings: ECAR Study of UG Students Laptops are owned by 80.5% of respondents Internet capable phone are owned by 66.1%; 18% use their phone to access the internet daily or weekly 80% of student report that they are very skilled or experts at internet use for research and information 85% report using social networking sites. Of these, 55.8% use SNS 5 hrs or less/week. 26.9 spend 6-10 hrs/week.

Laptops are owned by 80.5% of respondents

Internet capable phone are owned by 66.1%; 18% use their phone to access the internet daily or weekly

80% of student report that they are very skilled or experts at internet use for research and information

85% report using social networking sites. Of these, 55.8% use SNS 5 hrs or less/week. 26.9 spend 6-10 hrs/week.

Resources/References Goldstein, Philip J., and Pirani, Judith A., “Leading the IT Workforce in Higher Education Roadmap”(Roadmap). Boulder, CO: EDUCAUSE Center for Applied Research, 2008, available from http:// www.educause.edu/ecar . Hawkins, B. (2007). What Higher Ed Leaders Need to Know about IdM. EDUCAUSE Review, vol. 42, no. 5 (September/October 2007): 84–85 Lizardo, Omar. 2006. &quot;How Cultural Tastes Shape Personal Networks.&quot; American Sociological Review 71 (5):778-807. Salway, G., Caruso, J., Nelson, M. Ellison, N. (2008). ECAR Study of Students and Information Technology. Educause Center for Applied Research. Available at http://net.educause.edu/ir/library/pdf/ers0808/rs/ers0808w.pdf Vaisey, S. , 2007-08-11 &quot;Can Cultural Worldviews Influence Network Formation? A Longitudinal Investigation&quot; Paper presented at the annual meeting of the American Sociological Association, TBA, New York, New York City Online <APPLICATION/PDF>. 2008-12-11 from http://www.allacademic.com/meta/p183785_index.html

Goldstein, Philip J., and Pirani, Judith A., “Leading the IT Workforce in Higher Education Roadmap”(Roadmap). Boulder, CO: EDUCAUSE Center for Applied Research, 2008, available from http:// www.educause.edu/ecar .

Hawkins, B. (2007). What Higher Ed Leaders Need to Know about IdM. EDUCAUSE Review, vol. 42, no. 5 (September/October 2007): 84–85

Lizardo, Omar. 2006. &quot;How Cultural Tastes Shape Personal Networks.&quot; American Sociological Review 71 (5):778-807.

Salway, G., Caruso, J., Nelson, M. Ellison, N. (2008). ECAR Study of Students and Information Technology. Educause Center for Applied Research. Available at http://net.educause.edu/ir/library/pdf/ers0808/rs/ers0808w.pdf

Vaisey, S. , 2007-08-11 &quot;Can Cultural Worldviews Influence Network Formation? A Longitudinal Investigation&quot; Paper presented at the annual meeting of the American Sociological Association, TBA, New York, New York City Online <APPLICATION/PDF>. 2008-12-11 from http://www.allacademic.com/meta/p183785_index.html