When people meet data EISBUR TAIPS conference Urbino 19/04/12
When people meet data: Collaborative approaches to public sector email@example.com@tech4i2.comRoberto Pizzicannella (Tech4i2, Autonomous Province of Trento) EISBUR TAIPS conference, Urbino, 19 April 2012 1
Is collaborative production of eGovernment services the answer to the problem of low usage?
Our research questions• What does it mean to collaboratively deliver public services?• What are the success factors?• What are the incentives for: – innovators and third-party players? for citizens? public administration?
Conceptual model of Collaborative eGovernment SERVICE PROVISIONDATAPRODUCTION
ISTAT widget Our case studies OpenlyLocal Digitalkoot SeeClickFix Google TransitActivMobs
Well-defined needs hence greater uptake• Digitalkoot managed to engage 8 000 citizens during first four months of the service - equivalent of three person year work!• SeeClickFix - over 100,000 issues reports (2011), results doubled every year
What’s in for me? Implications of collaborative eGovernment• For innovators and third-party players• For citizens• For public administration
What brings in the innovators?• Desire to make a difference• Opportunities for visibility• Possible financial gain• Low cost of setup – SeeClickFix - first version was created over a weekend by friends – Chris Taggart set up the OpenlyLocal website a proof of concept – G-Transit invented as one of the Google Labs initiatives• Fail small, fast and forward
What drives the citizens to participate?• New incentives to participate – benefits are tangible – ActivMobs builds a self-help network• Attracting citizens who are not policy-savvy – No service demands prerequisite knowledge or interest in policy-making (with exception of OpenlyLocal)• Gamification – Digitalkoot makes it fun to correct scans of 19th century journals• more social & more local – SeeClickFix shows the most active contributors• “allowing citizens to demonstrate citizenship in diverse ways” (Chadwick, 2009)
What is unique contribution that citizens can make to public service delivery?• IT skills: Openly Local is a far more usable and sophisticated service that government have implemented, ISTAT widget was developed by a civil servant in his free time• specific thematic knowledge: Openly Local links to hyperlocal bloggers which use the local data to explain the local issues• experience as users of public services: it is costly and difficult for government to understand the perspective of users. SeeClickFix shows what’s important for citizens in their neighbourhood.• pervasive geographic coverage: SeeClickFix is more efficient than intermittent controls of civil servants• trust: ActiveMobs based its success on the power of imitation and influence of networks• many eyes and many hands: large collaborative endeavors such as in the case of DigitalKoot are less expensive and easier to coordinate
Increase in uptake results in better quality of the service “Hands-on care by health professionals cant scale.One-on-one advice from professional intermediaries, like librarians, cant scale. Networked peer support, research, and advice can scale. In other words: Altruism scales.” Susannah Fox
Additive not substitutive services• A niche that exists – all of the services (with the exception of G-transit) tend to replace a government service• Therefore there is no need for permission(OpenlyLocal founder expected the service to be out in couple of days)
ConclusionsNot a magic solution but an opportunity for:• Job creation• Democracy enhancement• More efficient public service delivery: not a direct saving but a new way to innovate public services• Still requires change in governance and institutional culture• Conditions for success: relevant topic, appealing design, transparent impact