When people meet data EISBUR TAIPS conference Urbino 19/04/12
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When people meet data EISBUR TAIPS conference Urbino 19/04/12

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  • Lack of impact lack of usage –user-centerednes
  • The more the merrier

When people meet data EISBUR TAIPS conference Urbino 19/04/12 Presentation Transcript

  • 1. When people meet data: Collaborative approaches to public sector innovationkatarzyna.szkuta@tech4i2.comdavid.osimo@tech4i2.comRoberto Pizzicannella (Tech4i2, Autonomous Province of Trento) EISBUR TAIPS conference, Urbino, 19 April 2012 1
  • 2. Sluggish growthof eGovernment take-up
  • 3. Is collaborative production of eGovernment services the answer to the problem of low usage?
  • 4. Our research questions• What does it mean to collaboratively deliver public services?• What are the success factors?• What are the incentives for: – innovators and third-party players? for citizens? public administration?
  • 5. Conceptual model of Collaborative eGovernment SERVICE PROVISIONDATAPRODUCTION
  • 6. ISTAT widget Our case studies OpenlyLocal Digitalkoot SeeClickFix Google TransitActivMobs
  • 7. Well-defined needs hence greater uptake• Digitalkoot managed to engage 8 000 citizens during first four months of the service - equivalent of three person year work!• SeeClickFix - over 100,000 issues reports (2011), results doubled every year
  • 8. What’s in for me? Implications of collaborative eGovernment• For innovators and third-party players• For citizens• For public administration
  • 9. What brings in the innovators?• Desire to make a difference• Opportunities for visibility• Possible financial gain• Low cost of setup – SeeClickFix - first version was created over a weekend by friends – Chris Taggart set up the OpenlyLocal website a proof of concept – G-Transit invented as one of the Google Labs initiatives• Fail small, fast and forward
  • 10. What drives the citizens to participate?• New incentives to participate – benefits are tangible – ActivMobs builds a self-help network• Attracting citizens who are not policy-savvy – No service demands prerequisite knowledge or interest in policy-making (with exception of OpenlyLocal)• Gamification – Digitalkoot makes it fun to correct scans of 19th century journals• more social & more local – SeeClickFix shows the most active contributors• “allowing citizens to demonstrate citizenship in diverse ways” (Chadwick, 2009)
  • 11. What is unique contribution that citizens can make to public service delivery?• IT skills: Openly Local is a far more usable and sophisticated service that government have implemented, ISTAT widget was developed by a civil servant in his free time• specific thematic knowledge: Openly Local links to hyperlocal bloggers which use the local data to explain the local issues• experience as users of public services: it is costly and difficult for government to understand the perspective of users. SeeClickFix shows what’s important for citizens in their neighbourhood.• pervasive geographic coverage: SeeClickFix is more efficient than intermittent controls of civil servants• trust: ActiveMobs based its success on the power of imitation and influence of networks• many eyes and many hands: large collaborative endeavors such as in the case of DigitalKoot are less expensive and easier to coordinate
  • 12. Increase in uptake results in better quality of the service “Hands-on care by health professionals cant scale.One-on-one advice from professional intermediaries, like librarians, cant scale. Networked peer support, research, and advice can scale. In other words: Altruism scales.” Susannah Fox
  • 13. Additive not substitutive services• A niche that exists – all of the services (with the exception of G-transit) tend to replace a government service• Therefore there is no need for permission(OpenlyLocal founder expected the service to be out in couple of days)
  • 14. ConclusionsNot a magic solution but an opportunity for:• Job creation• Democracy enhancement• More efficient public service delivery: not a direct saving but a new way to innovate public services• Still requires change in governance and institutional culture• Conditions for success: relevant topic, appealing design, transparent impact