2014 bpm next_slide_share

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A presentation on a type of agent, I call a "personal assistant" and a specific vision of how those agents might allow for processes that cross organizations, and for processes that emerge from the interactions of knowledge workers.

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2014 bpm next_slide_share

  1. 1. © Copyright 2013 Keith D Swenson Keith D Swenson March 2014 Letting Go of Control what it means to leverage personal assistants to decentralize a process
  2. 2.  An Agent is Software that:  Does something for you  Works autonomously  Directed by goals Agents are simply part of the current technology infrastructure!
  3. 3.  An Agent is Software that:  Does something for you  Works autonomously  Directed by goals  Apple Knowledge Navigator (1987) https://www.youtube.com/watch?v= hb4AzF6wEoc Agents are simply part of the current technology infrastructure!
  4. 4.  An Agent is Software that:  Does something for you  Works autonomously  Directed by goals  Instead lets call it a Personal Assistant  Apple Knowledge Navigator (1987) https://www.youtube.com/watch?v= hb4AzF6wEoc Agents are simply part of the current technology infrastructure!
  5. 5. Scenario Patient Alex Primary Doctor Betty
  6. 6. Scenario Patient Alex Primary Doctor Betty Back Specialist Charles
  7. 7. Scenario Patient Alex Primary Doctor Betty Back Specialist Charles Physical Therapist Dennis
  8. 8. Confer Tests Do Do Do Primary Doctor Meet Research Recommend Back Specialist Assess Treat Conclude Physical Therapist
  9. 9. Personal Assistant
  10. 10. Personal Assistant
  11. 11. Personal Assistant
  12. 12. Complexity & Emergence Visit video at: http://www.islandsandrivers.co.uk/
  13. 13. Visit video at: http://www.islandsandrivers.co.uk/
  14. 14. Visit video at: http://www.islandsandrivers.co.uk/
  15. 15. Visit video at: http://www.islandsandrivers.co.uk/
  16. 16. Visit video at: http://www.islandsandrivers.co.uk/
  17. 17. Visit video at: http://www.islandsandrivers.co.uk/
  18. 18. Visit video at: http://www.islandsandrivers.co.uk/
  19. 19. Visit video at: http://www.islandsandrivers.co.uk/
  20. 20. Visit video at: http://www.islandsandrivers.co.uk/
  21. 21. Visit video at: http://www.islandsandrivers.co.uk/
  22. 22. Visit video at: http://www.islandsandrivers.co.uk/
  23. 23. Visit video at: http://www.islandsandrivers.co.uk/
  24. 24. Visit video at: http://www.islandsandrivers.co.uk/
  25. 25. Simple Rules to Emergent Behavior 1. Bunch 2. Swoop 3. Swirl 1. Avoid hitting each other, 2. Stay near the flock, 3. Match velocity of neighbors.
  26. 26. Deriving Rules is Difficult or Impossible 1. Avoid hitting each other, 2. Stay near the flock, 3. Match velocity of neighbors. 1. Bunch 2. Swoop 3. Swirl ?
  27. 27. Cognoscenti Open Source Project https://code.google.com/p/cognoscenti/ Test bed & reference implementation for: Project exchange protocol Federated case management Personal assistant
  28. 28. Demo Alex Betty’s Practice Charles’ Practice Dennis’ Space Hosted on Cloud Server Hosted on This Laptop 1. Personal Assistant helps coordinate communications 2. This is safer than email
  29. 29. Demo Alex Betty’s Practice Charles’ Practice Dennis’ Space Hosted on Cloud Server Hosted on This Laptop 1. Personal Assistant helps coordinate communications 2. This is safer than email
  30. 30. Confer Tests Do Do Do Primary Doctor Primary Doctor Back Specialist
  31. 31. Confer Tests Do Do Do Primary Doctor Personal Assistant What does it take to make this software act like a person? Primary Doctor Back Specialist Personal Assistant
  32. 32. Case Cloning Confer Tests Do Do Do Primary Doctor Meet Research Recommend Back Specialist Personal Assistant
  33. 33. Cloning: copy documents & data Confer Tests Do Do Do Primary Doctor Meet Research Recommend Back Specialist PA has to bring copies of DB and documents Personal Assistant
  34. 34. Confer Tests Do Do Do Primary Doctor Meet Research Recommend Back Specialist PA synchronizes back when changed within lower process Personal Assistant
  35. 35. Fan-out Problem – Interworking All Many Primary Doctors Many Back Specialists Many Physical Therapists
  36. 36. Fan-out Problem – Interworking All Many Primary Doctors Many Back Specialists Many Physical Therapists
  37. 37. Differing Representations of Patient Primary Doctor Back Specialist Physical Therapist Patient Info Patient Info Patient Info
  38. 38. Agent Must Primary Doctor Back Specialist Physical Therapist Patient Info Patient Info Patient Info Transform schema between levels semantic mapping semantic mapping semantic mapping possibly using mapping to standard ontology Personal Assistant Personal Assistant
  39. 39. Personal Assistant Can  Receive and screen notifications – filter the spam for relevant notifications.  Task Introduction – find offered tasks, gather additional information  Task Acceptance – sending a notice back to the sender.  Clone Project –automatically retrieve all the accessible.  Determine the Template –and start the process if necessary.  Synchronize – in both directions.  Transform Data – access the taxonomies that give the semantic meaning of the data, and use that to transform the data to a suitable form while synchronizing
  40. 40. Summary In the future we might see personal assistants interacting with other personal assistants, cloning & synchronizing projects, and the large scale processes emerging from that interaction.
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