usability ux plain language design user experience readability kath straub interaction design engagement uxpa2019 persuasion upa reading government agile human factors mccaskill s 807 hr 1557 center for plain language plain regulations act braley social media online communities social networking uxpa upa2012 farmville psychology usability testing expert review behavioral change gamification text formatting psycholinguistics comprehension content strategy content persuasive design egov strategy research righi jus journal of usability studies cx data-mining hcd agile software development attention usabiliy.org ken brownfield chris nicholas asym asymmetrica labs sustainability system usability scale david mahaffey dorothy cummings patterns standards jeni cross building performance greenbuild sharon refvem customer service uxdc writing for web customer experience send-to-a-friend improve test scores clickthrough reading comprehension 2nd language learners toefl understanding click-through report card federal benson & kessler perceptions of lawyers legalese clarity law forms practical research low literacy psychology of motivation customer self-service motivation co-sponsor write letters legislation user research petrie resesarch in practice heuristic review faulkner uxpa13 5 user assumption how-many-users what-users-care-about uxpa2013 energy conservation social network efficient energy use social media marketing arra home energy efficiency home energy building science social media strategy energy efficiency mores cloud digital legacy death privacy thanatosensitive design dying memorialization identity data memento mori frictionless nudge reinforcement zynga clickmaps heatmaps crowdsource user feedback survey remote testing 5 second test analytics engaged conversion continuous improvement committed conversion contribution index ax persuasion index boston upa information visualization shaping phrase-based formatting direct mail memorability measuring persuasion content design arizona upa empathetic design upa arizona effective web content derby society for technical communication istc technical communication resaerch text formatting algorithm tcuk09 algorithms top tasks user centered design persuasive content design web content strategy empathy emotional design upgermany berlin information mapping emotion researchbased call to action trust information design content needs maturity consumer health information search website change kelso california state institionalization edemocracy governati goverati opendata gov20 improvement measurement web web analytics usda fsis web2.0 hfi web20 mobile persuasive readsmart pet design blogs twitter youtube governmentrole
See more