Retail Presentation with Timings
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Retail Presentation with Timings Presentation Transcript

  • 1. The UK e-RetailAssociation
  • 2. IMRG: The UK e-Retail Association www.imrg.org The voice of E-Retail in the UK and beyond… +44 (0)203 696 0980
  • 3. www.imrg.org Events Indexes Learning& Development Website/SocialMedia/PR EditorialAddedValue +44 (0)203 696 0980 Everything we do is driven by our community of IMRG Community members…
  • 4. IMRG Community www.imrg.org +44 (0)203 696 0980 You’re in good hands with IMRG…
  • 5. An Investment in Your Business… Strategic Development Our tracking indexes give you market perspective Gaining Competitive Advantage We can show you where the market is heading, helping you to identify and exploit developing segments Building Business Partnerships Learn from leading solutions providers about the latest techniques and developments Networking with Peers Our events are unrivalled in delivering senior decision- makers from across the retail spectrum Being Your Business Partner Need some advice or someone to present at one of your events? IMRG can help. IMRG will prove invaluable in the following areas of your business:
  • 6. IMRG Tracking Indexes www.imrg.org The longest running e-retail tracking study in Europe… • Designed to enable the e-retail industry to track a range of key benchmark metrics, including parcel volumes, order values, delivery services employed, and destinations served; • Data is derived from dispatches from in excess of 22- retailers and represents more than 4 million orders in any single month. +44 (0)203 696 0980 • The primary performance indicator of the UK market; • Tracking e-retail sales since April 2000; • Covering total sales as well as growth fluctuations across 10 sectors. E-Retail Sales Index: IMRG MetaPack Delivery Index:
  • 7. E-Retail Sales Index Overview 13 Years of E-Retail Tracking  Over 100 UK retailers participating  High Street/multichannel vs catalogue/online  Tracking conversion rates and basket size  19 Indices
  • 8. IMRG/Capgemini e-Retail Sales Index First and unique access to business- critical intelligence: • UK Consumers spent £77.5 billion online in 2012, 14% more than was spent the year before; • IMRG’s forecast for 2013 is 12% growth, to a predicted total of £87 billion. Exploring the detailed charts and tables within IMRG’s reports, including: • Yearly and monthly performance; • Conversion rates* ; • Average basket value; • Aggregated data sample shown for each sector *Some Sectors Benefit from… Personalised reports, allowing retailers to benchmark their performance against the wider market
  • 9. IMRG/Capgemini e-Retail Sales Index Sectors Sectors • Total e-Retail Market • E-Retail (excluding Travel) • High St / Multichannel • Online-only / Catalogue • Electricals • Home & Garden • Beer, Wine & Spirits • Gifts • Health & Beauty • Travel • Clothing o Footwear o Accessories o Lingerie o Womenswear o Menswear
  • 10. Sample Index Sector Results Sector % Change Year-on- Year August % Change Month-on-Month (July to August) Average e-Retail Basket Value August Average Conversion Rate August Average YOY Growth Year to Date Total e-Retail Sales +18% -4% £119 4.6% +15% Excluding Travel +19% -4% £78 4.9% +16% High St / Multichannel +17% -7% £154 3.9% +15% Online-only / Catalogue +19% +2% £94 5.5% +16% Clothing (inc. Footwear Accessories) +18% -12% £55 5.2% +18% Menswear -4% -11% £65 N/A +15% Womenswear +2% -16% £69 N/A +13% Footwear +13% +2% £58 2.6% +14% Accessories +35% -11% £41 N/A +41% Electricals +18% +14% £169 N/A +9% Gifts +10% +3% £36 N/A +15% Health & Beauty +30% +14% £42 N/A +11% Lingerie +39% -2% £36 N/A +44% Beer, Wine & Spirits +16% -7% £117 N/A +10% Travel +10% 0% £878 N/A +12% **Home & Garden +87% (LFL +25%) +10% £79 N/A +72% (LFL +31%) • Early sight of Index results by email • Data submitted on or around 8th of each month (reporting previous month’s sales) • Results available by around 12th of the month
  • 11. IMRG Tracking Indexes www.imrg.org The longest running e-retail tracking study in Europe… +44 (0)203 696 0980 • Focused on smartphone and tablet sales; • Discover how sales patterns differ between smartphones and tablets; • Compare mobile basket values with the basket values of non-mobile devices. M-Retail Sales Index: E-Retail Benchmarking: • An additional reporting tool open to all participants in the IMRG Capgemini e-Retail Sales Index. • Benchmark yourself against your industry sector; • Tracks over 40 key performance indicators across 7 categories.
  • 12. Quarterly Benchmarking • Open to all IMRG/Capgemini Index participants • Tracks over 40 key performance indicators across the below 7 categories: o Website Performance o Customer Acquisition & Retention o Commercial o Order Fulfilment o Geographical Split o Marketing Performance o Channel • Currently over 30 retailers participating, including: Clarks, Debenhams, Freeman Grattan Holdings, JD Sports, John Lewis, M&M Direct, Marks & Spencer, Matalan, New Look and Schuh
  • 13. Sample Personalised Reports 0.00 50.00 100.00 150.00 200.00 250.00 AverageBasketValue(€) Sample Average & Individual Basket Value: Total Monthly Market Sample Average Basket Value Participants Average Basket Value 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% % Sample Average & Individual % of Orders from Existing Customers: Health and Beauty Sector Weekly Sample Average % Orders from Existing Customers Sample Average v Individual’s Basket Value: Total Monthly Market Blurb about personalisted reports… Blurb about personalisted reports…
  • 14. Mobile Commerce 0 100 200 300 400 500 600 700 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12 IndexValue Mobile Commerce - Month on Month  Mobile commerce is growing at around 300% year-on-year  Conversion rates are growing, but are lower than overall e-retail conversion rates
  • 15. Member Confidentiality Concerned about the data protection and security? Member confidentiality is respected at all times. All data is aggregated, so no individual data is visible
  • 16. IMRG Events www.imrg.org Experience: • Connect • Forums • Informal Events
  • 17. Connect www.imrg.org +44 (0)203 696 0980 • Quarterly day-long conferences for the membership; • Hundreds of attendees coming together to debate the current issues and future direction of the online retail industry. • Centred around a theme, e.g. mobile, fashion, or customer experience.
  • 18. Forums www.imrg.org +44 (0)203 696 0980 Organised for smaller groups of members who want to discuss topics in greater depth
  • 19. Informal Events www.imrg.org An opportunity for topical discussion and analysis in a smaller, less formal, and more intimate setting. +44 (0)203 696 0980
  • 20. Learning and Development www.imrg.org +44 (0)203 696 0980 Enhance and develop your business using IMRG’s: • V forums; • Market reports; • Bespoke reports; • Support at your events,
  • 21. Learning and Development www.imrg.org +44 (0)203 696 0980 IMRG Market Reports V Forums: • Got a question? Browse IMRG’s forums for an answer already provided to one of our members; • Pose specific enquiries about your business to a range of subject-matter experts; • Learn from IMRG’s wealth of knowledge in e-retail; • Benefit from access to James Roper’s visionary reports. James Roper speaking at Connect London
  • 22. Learning and Development www.imrg.org +44 (0)203 696 0980 Bespoke Reports Your Own Events • Need a report tailored to your specific needs to help you develop your business? Consider an IMRG bespoke report. • Reports are put together using: • Industry experts; • Market data; and • Connections and relationships within our membership. Let us assist you with your events. We offer a range of services, including: • The provision of advice and guidance; • Attendance and presentation; • The chairing of discussions and debate.
  • 23. Membership Profile BoardLevel DepartmentHead Other Managing Director, Founder, CEO, Marketing Director, Finance Director, Operations Director, Logistics Director, Merchandise Director, Buying Director, Director of Multi Channel… Online Marketing, Finance, Merchandising, e-commerce, IT, Customer Service, Multi Channel, Customer Experience, Distribution, Operations, Digital, Business development, Customer Service, Legal, Online… Web Analytics Manager, Fulfillment and Returns Manager, Customer Experience Manager, Category Manager, PPC Manager, Trading Manager, Cross Site Merchandising Manager, Payments Manager, Export Manager, Content Manager… A membership for your company...
  • 24. Senate Membership www.imrg.org Membership Profile +44 (0)203 696 0980 • Unrivalled networking opportunities; • Influence IMRG strategy and policy work.
  • 25. Membership Options and Benefits As a member of IMRG you receive: e-Sales Index Included in membership m-Retail Sales Index Included in membership Delivery Index Included in membership Connect events Included in membership Round Tables Included in membership* Policy Forums Included in membership* V Forums Included in membership* Market Reports Included in membership Bespoke Reports Chargeable Support Service Negotiable * By invitation Members are invited to participate in and benefit from the quarterly benchmarking indexes. Please contact IMRG for more details. To learn more about IMRG membership and sponsorship options: Call: +44 (0) 203 696 0980 Or email: membership@imrg.org +44 (0)203 696 0980 Membership packages: • Associate retailer/supplier; • Retailer; • Solution provider; • Senate retailer/supplier.
  • 26. www.imrg.org membership@imrg.org 2 Ching Court 49 – 53 Monmouth Street Covent Garden London WC2H 9EY Tel: +44(0)203 696 0980