KENNETH SMITH 1130 North Franklin Street Pittsburgh, PA 15233 412-321-6163 Home 412-592-2587 Mobile firstname.lastname@example.org http://dist.ResumeArrow.com/resumes/69778arr/ http://dist.ResumeArrow.com/resumes/55415arr/Career Objective: To obtain a position of Data Entry Operator and Back Office Operations. COMPUTER SKILLSOperating Systems: Voyager Integrated library System, VPN & Active Directory, Windows 2000Professional and Server, MS-DOS, Windows 3.1, 95, 97, 98, 2000, Vista and N/T.Business/Office Skills: Microsoft Word, Excel, Access, PowerPoint, Outlook, and AdobePhotoshop. Data Entry - 10,000 kph. Typing – 50 wpm EDUCATIONAmerisourceBergen-CVS December 13, 2010 to Present• Kofax Training • Data Entry Compliant Form Training• Internal Citrix Web Interface Trainingwww.trainingcenter.com July 2nd 2010 to Present• Windows 2000 Network Security Design: Designing Security for Access between Networks• Internet Explorer 8 (Learning the New Interface and Features)• Creating Contacts and Distribution List (Outlook 2007)• Information and Communication PC Applications• PC Security Considerations - Types of PC Security• Concepts of Information Technology• Protecting Resources with Auditing and Encryption Information• Using alternate Authentication Strategies Information• Designing a Public Key Infrastructure Windows 2000 Network Security Design• Using Native Windows 2000 Authentication Windows 2000 Network Security Design• Protecting Resources with Auditing and Encryption (Windows 2000 Network Security Design)• Establishing a Security Baseline (Windows 2000 Network Security Design)www.lynda.com• Windows Defender Online Software Training Course July 26, 2010 - PresentCommunity College of Allegheny County, Pittsburgh PA Aug 03 – January 2008• Wireless Networking • Networking (+) Certification Preparation• Introduction to PC Security • MCSE Certification Prep 1- Exam 70-210• Networking I & II • Introduction to Windows Vista
• Windows 2000 Professional • MCSE Certification Prep 2 Exam 70-215 EMPLOYMENTClerical/Runner/Sr. Data Entry RepresentativeAmerisource Bergen Consulting Services and Pharmaceutical Doctor/Patient Support Center03-2010 - Present• Performed Kofax and Internal Citrix Web Interface procedures.• Manage inbound and outbound faxes. Create cases for doctors and patients compliant form.• Fill fax machines, printers, copiers with paper• Pick up folders. Fax doctor and patient information to different doctor’s offices.Operations Specialist January 08 – November 2009PNC Bank, Pittsburgh, PA• Extraction of checks and payment information into computer system.Sales Associate July 07 – January 2008Office Max, Pittsburgh, PA• Cash Office Max registry, restocking supplies, sales of computers, printers, faxes, copiers and ink.Administrative Support III Jun 06 – Apr 07University of Pittsburgh Medical Library, Pittsburgh, PA• Created Intranet access accounts for authorized users. Cataloged and filed on-line and hard copy medical resource documents for circulation to the public through the ILS Circulation Module.Data Entry Operator / Distribution Clerk / Print Unit Operator Aug 74 – Apr 06Bank of New York Mellon, Pittsburgh PA :• Handled payroll, savings club, change of addresses and data Entry• Operated MICR Encoding Troy machine and 3814 Switching Station• Advised Tape Pool Operator on proper 2917 switching routines.Customer Service Center Representative May 04 – Dec 04EchoStar Satellite Services, McKeesport PA• Technical customer service support in a call center.Data Center Operator Jun 02 – Jun 03 Affiliated Computer Systems, Inc., Pittsburgh PA• Ran the IBM 3800’s Series tape drives.Ticket Agent Apr 97 – Jun 02 Greyhound Bus Lines, Inc., Pittsburgh PA• Performed computerized ticket sales and Western Union Sales.Computer Operator Aug 93 – Feb 94Childrens Hospital, Pittsburgh PA
• Entered manually prepared source documents into a machine acceptable format.