Introspection Of India Egov Npc Feb 2009
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  • 1. Prof. K. Subramanian Professor & Director, Advanced Center for Informatics & Innovative Learning, IGNOU IT Adviser to CAG of India Ex-DDG(NIC), Ministry of Communications & Information Technology President, Cyber Society of India Emeritus President, eInformation Systems, Security, Audit Association
  • 2. What we have! & What we do not? What we Have? What we Do NOT have? 1Billion+ Population  Political will to Implement A Vision, Mission & A Good NeGP Plan.  Missing Project Governance discipline Department of IT (Federal & States)  National development commitment Dept. Administrative reforms  Synergy between departments Converging Technologies  Concentrate only on “T” and not on “I” in IT Individual excellence  Collaborative efforts to make it happen Huge allocations for rural, panchayatraj  Team working sprit allocations Center-state & Inter-state relationships Developed communication infrastructure  Standardization SWAN  Professional, operational & functional integration SDC  Multi stake holder participation CSC  Feedback correction Mission mode Projects  Disaster and contingency planning Top driven approach  Local needs to be met Huge data  Bottom driven approach CSR  Information-currency, timely, accurate and Corporate Ethics!  assurance Huge Unemployment-Graduates not  Personal Social Responsibility employable Personal Ethics Expenditure without outcomes  Skills development Good outcome monitored Programe Management Prof. KS@2009 NPC OOTY Feb 2009 02/20/09 2 Introspection of India eGOV
  • 3. Principles of Good Governance  Leadership  Humane Governance  Selflessness  Should be Creative  Integrity  Uses Knowledge for National Wealth and  Objectivity Health creation  Accountability  Understands the  Openness economics of Knowledge  Honesty  High Morality Prof. KS@2009 NPC OOTY Feb 2009 02/20/09 3 Introspection of India eGOV
  • 4. … but about Government !
  • 5. e-Government Technology Resources Process People Prof. KS@2009 NPC OOTY Feb 2009 02/20/09 5 Introspection of India eGOV
  • 6. e-Government is evolutionary Naming is evolutionary, e-Governance is yet to Take off Good Governance ? Efficient Government … Effective Government … Open Government … Joined-up Government.. Connected Government
  • 7. MEDIATING FACTORS: Environment Culture Structure INFORMATIO ORGANIZATIONS Standard Procedures N Politics TECHNOLOGY Management Decisions Chance Prof. KS@2009 NPC OOTY Feb 2009 02/20/09 7 Introspection of India eGOV
  • 8. Digital Administration Metrics of IT Value and Effectiveness Assessment of IT Functions  Utility  Strategy  Efficiency  Delivery  Economy  Technology  People  Control  Systems  Security Prof. KS@2009 NPC OOTY Feb 2009 02/20/09 8 Introspection of India eGOV
  • 9. Fail to Plan Analysis Digital Administration  The scale and complexity of  a Week IT Alignment with organizational change proposed by Government functions eGOV projects necessitates a  Missing Integrated holistic view of managerial rather than technical the Mission & Vision & ICT approach. Implementation  Needs more Managerial  Missing backend integration Synergization of National  Failed to address Socio-Cultural, Development focus (Government as Human, ethical Aspects-for projects one) which are multi-state and inter and  eGOV projects needs Process re- intra departmental dependant. engineering issues and organizational politics. to be supplemented with organizational change, Business Process Management. Prof. KS@2009 NPC OOTY Feb 2009 02/20/09 9 Introspection of India eGOV
  • 10. Plan to Fail Analysis eGOV & Digital Administration People failure Decision making Failure Design & Definition Failures Project Discipline Failures Supplier Management Failures Standardization Failure Costing Failure Risk management and Legal Gaps Human Computer Interface & System Usability Failure Sustainability Failure (PPP)‫‏‬ Change Management/Impact failure Technology Management & Management of Technology Failure Prof. KS@2009 NPC OOTY Feb 2009 02/20/09 10 Introspection of India eGOV
  • 11. EGOV Project Governance Strengthening Integration of Multi- stakeholders  Operational Integration  Professional Integration (HR)‫‏‬  Emotional/Cultural Integration  ICT & Government Business & Services Integration  Multi Technology coexistance and seamless integration  Information Assurance  Quality, Currency, Customization/Personalization Prof. KS@2009 NPC OOTY Feb 2009 02/20/09 11 Introspection of India eGOV
  • 12. eGovernance & Digital Administration Skill Balancing & Education  Few executives in governance roles have the necessary skills, knowledge and experience  Few executives have had any formal training in their project governance roles  Business executives tend to approach project governance with good intentions, but with little governance-specific skills, knowledge and education. It is assumed by all parties that no such expertise is needed. This is a false assumption. Prof. KS@2009 NPC OOTY Feb 2009 02/20/09 12 Introspection of India eGOV
  • 13. Multi sector-Multi location-Multi stakeholders of Digital Administration Lessons Learned 1. Four Dimensions  1.Process Dimension  2.People Dimension  3. Technology Dimension  4. Resource Dimension 2.Automation to Transformation 3. Output based to Outcome Based 3. Service is paramount & Process is subordinate Focus on Services, & Service Levels 4.BPR- Choose carefully between Incremental Approach & Radical Approach keeping Customer-friendliness, Efficiency & Effectiveness Prof. KS@2009 NPC OOTY Feb 2009 02/20/09 13 Introspection of India eGOV
  • 14. Future Directions-I  Implementation Through Committed Leadership (Integrating Polity and Bureaucracy) From Vision Mission  Implementation-->Impact study->Improvisation Create affordable robust ICT infrastructure and adapt System  Usability concepts Adapt standards for interoperability and Integratability  Sustainable and affordable solutions: Cost Effectiveness –> E-  governance initiatives should pay for themselves Government Information bases are to be integrated, auditable  and verifiable and consistent and information integrity to be assured as Government as One, cutting the barriers of rules/Business of allocation Prof. KS@2009 NPC OOTY Feb 2009 02/20/09 14 Introspection of India eGOV
  • 15. Future Directions-II Adapting a well planned “change management” drive  Projectisation of IT & Good IT Project Governance  Employment Generation through Entrepreneurship  e-Governance Implementation approaches (From Visioning to  Completion)‫‏‬  Rapid prototyping  Citizen Centric initiatives roll out approach  E-Governance - Managed Approach  Rapid replication after pilot success--Take mature steps to rapidly move up the e-Governance Evolution Staircase (attaining maturity)‫‏‬  Assure Quality and ensure front end web-enablement and backend integration. Prof. KS@2009 NPC OOTY Feb 2009 02/20/09 15 Introspection of India eGOV
  • 16. Four Mantras of Good Digital Governance  From Vision Mission Implementation-->Impact study- >Improvisation- Leadership & Alignment  Projects Formulate, Architect, Design & Construct, Comprehensive Multi-tier Review, Monitoring & Feedback control  Collaborate, Communicate, Cooperate, Co-work & co-exist  Logical Process Integration (ERP) superimposed with BI makes the Enterprise a creative and Innovative A mature accountable, transparent and Open Government Prof. KS@2009 NPC OOTY Feb 2009 02/20/09 16 Introspection of India eGOV
  • 17. Standards-Certification & Compliance  ISO 9000  IS 14000  COSO  COBIT  ITIL  ISO 27000 Family  Six Sigma, CMMI, PCMMI Prof. KS@2009 NPC OOTY Feb 2009 02/20/09 17 Introspection of India eGOV
  • 18. Importance of Group Standards -no one standard meets all requirements ISO 27001/BS7799 Vs COBIT Vs CMM & PCMM Vs ITIL Mission Business Objectives Business Risks Applicable Risks Internal Controls Review Prof. KS@2009 NPC OOTY Feb 2009 18 02/20/09 18 Introspection of India eGOV
  • 19. Assurance in the PPP Environment Prof. KS@2009 NPC OOTY Feb 2009 19 03/10/08 Suny BUFF Lecture 27th Nov 2007 02/20/09 19 Introspection of India eGOV
  • 20. Enabling to rapidly move up the e-Governance Evolution Staircase 5. Outsourcing 4. Transformation Define policy and Funding stream allocations outsource execution Agency identity Retain monitoring and control “Big Browser” 3. Transaction Evolve PPP model Strategy/Policy Competition People Confidentiality/privacy Outsource service delivery staff Process Job structures Fee for transaction Technology Outsource process execution staff Relocation/telecommuting E-authentication 2. Interaction Organization Cost/ Searchable Performance accountability Self-services Complexity Database Multiple-programs skills Skill set changes Public response/ Privacy reduces Portfolio mgmt. email Sourcing Content mgmt. Inc. business staff Outsource customer Increased Integrated services facing processes 1. Presence support staff Trigger BPR Outsource backend processes Change value chain Governance Relationship mgmt. New processes/services Publish Online interfaces Change relationships Knowledge mgmt. Channel mgmt. (G2G, G2B, G2C, G2E) E-mail best prac. Constituent Existing Content mgmt. Legacy sys. links Value Metadata Applications Security Streamline New applications Data synch. Infrastructure Information access processes New data structures 24x7 infrastructure Search engine Web site Sourcing E-mail Markup Prof. KS@2009 NPC OOTY Feb 2009 Time 02/20/09 20 Introspection of India eGOV
  • 21. Governance Maturity Model Prof. KS@2009 NPC OOTY Feb 2009 02/20/09 21 Introspection of India eGOV
  • 22. Conclusion  The functional owners in Government are starting to use eGovernment as an instrument to transform their interactions with their constituents  Innovative value-added services can be developed once technology is used to make it easier for Government agencies to collaborate  To prevent the sustainability of IT systems from becoming an issue, the programme design should be done holistically – including efforts to promote its usage Prof. KS@2009 NPC OOTY Feb 2009 02/20/09 22 Introspection of India eGOV
  • 23. Conclusion  e-Government rests on 4 pillars  Process  People  Technology  Resources  There are valuable lessons in each area.  drawn from experience  Success lies in assimilating these lessons & practicing in real life eGov projects Prof. KS@2009 NPC OOTY Feb 2009 02/20/09 23 Introspection of India eGOV
  • 24. Let all of us work together to make our Country a Developed And Good Governed Nation FOR FURTHER  INFORMATION PLEASE CONTACT :- E-MAIL:  ksdir@nic.in  ksmanian48@gmail.com  ksmanian@ignou.ac.in  91-11-23219857  Fax:91-11-23217004  Office of the CAG,  10, B.Z. Marg,  New Delhi-110002  Prof. KS@2009 NPC OOTY Feb 2009 02/20/09 24 Introspection of India eGOV