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Keeping a Gimlet Eye on Reference Data<br />Ken Simon<br />Reference and Instruction Technologies Librarian<br />Loyola Ma...
READ scaleDr. Bella Karr Gerlich<br />http://readscale.org/<br />
Librarian Training<br /><ul><li>Where is “The Sun Also Rises?”   Directional or Reference?
It depends!
How do I request a book from storage?  Policy or Reference?
It depends!
How do I access a database from off-campus?   Technical or policy?
[Well, you get it by now.]
Difficulty of non-reference questions on the READ scale:
Policy = always 2
Directional = usually 1
Referrals: how long you spend, not difficulty of question</li></li></ul><li>Student Training and Evaluation<br />Blackboar...
Gimlet LibGuide for LMU<br />http://libguides.lmu.edu/gimlet<br />
DATA DUMP<br />2 years = 29,000 records<br />
It’s Not Social Tagging!<br />
It’s Not Social Tagging!<br />
It’s Not Social Tagging!<br />
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Keeping a Gimlet Eye on Reference Data

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Presentation for RUSA MARS Hot Topics in Electronic Reference Discussion Group at ALA Annual Conference, 2011.

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Transcript of "Keeping a Gimlet Eye on Reference Data"

  1. 1. Keeping a Gimlet Eye on Reference Data<br />Ken Simon<br />Reference and Instruction Technologies Librarian<br />Loyola Marymount University<br />Los Angeles, California<br />Twitter: @ksimon Email: kenneth.simon@lmu.edu<br />
  2. 2.
  3. 3. READ scaleDr. Bella Karr Gerlich<br />http://readscale.org/<br />
  4. 4. Librarian Training<br /><ul><li>Where is “The Sun Also Rises?” Directional or Reference?
  5. 5. It depends!
  6. 6. How do I request a book from storage? Policy or Reference?
  7. 7. It depends!
  8. 8. How do I access a database from off-campus? Technical or policy?
  9. 9. [Well, you get it by now.]
  10. 10. Difficulty of non-reference questions on the READ scale:
  11. 11. Policy = always 2
  12. 12. Directional = usually 1
  13. 13. Referrals: how long you spend, not difficulty of question</li></li></ul><li>Student Training and Evaluation<br />Blackboard training module + exercises<br />Guides to Gimlet, READ Scale, tagging<br />Easy evaluation of students: search by initials<br />Flag or email questions for follow-up<br />
  14. 14. Gimlet LibGuide for LMU<br />http://libguides.lmu.edu/gimlet<br />
  15. 15. DATA DUMP<br />2 years = 29,000 records<br />
  16. 16. It’s Not Social Tagging!<br />
  17. 17. It’s Not Social Tagging!<br />
  18. 18. It’s Not Social Tagging!<br />
  19. 19. It’s Not Social Tagging!<br />
  20. 20. It’s Not Social Tagging!<br />
  21. 21. Crunch all you want…<br />Excel: sort and filter by fixed fields<br />Content analysis using Simple Concordance Program:<br />Directional: led to signage improvements<br />Technology: Fixes, training, State of Technology in the Library report for campus I.T.<br />Next up: coding the data<br />
  22. 22. Coded Data<br />
  23. 23. Reference Tags<br />Note: these tags differ from the ones used in Gimlet<br /> <br />1 = Catalog Use & Lookup <br />2 = Database Help & Use<br />3 = External Web page <br />4 = Internal Web page <br />5 = Reference Book (print)<br />6 = Referral<br />7 = Reserves <br />8 = Retrieval<br />9 = Other<br />99 = empty / unknown<br />
  24. 24. Conclusions<br />To assess and improve, you need data!<br />It takes work to get the data into shape.<br />You can’t escape subjectivity……but you can help to manage it.<br />Experiment with tools for analysis:<br />Excel, concordance software, codebook/SPSS<br />Why?<br />To better fulfill our mission<br />Potential cost savings, better use of staff time<br />
  25. 25. Credit where credit is due:<br />Alexander Justice<br />Susan Gardner<br />Shannon Billimore<br />Courtney Hoffner<br />Jason Campos<br />Meg Gregory<br />Bonnie Rainey<br />
  26. 26. Keeping a Gimlet Eye on Reference Data<br />Ken Simon<br />Reference and Instruction Technologies Librarian<br />Loyola Marymount University<br />Los Angeles, California<br />Twitter: @ksimon Email: kenneth.simon@lmu.edu<br />

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