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Keeping a Gimlet Eye on Reference Data
Keeping a Gimlet Eye on Reference Data
Keeping a Gimlet Eye on Reference Data
Keeping a Gimlet Eye on Reference Data
Keeping a Gimlet Eye on Reference Data
Keeping a Gimlet Eye on Reference Data
Keeping a Gimlet Eye on Reference Data
Keeping a Gimlet Eye on Reference Data
Keeping a Gimlet Eye on Reference Data
Keeping a Gimlet Eye on Reference Data
Keeping a Gimlet Eye on Reference Data
Keeping a Gimlet Eye on Reference Data
Keeping a Gimlet Eye on Reference Data
Keeping a Gimlet Eye on Reference Data
Keeping a Gimlet Eye on Reference Data
Keeping a Gimlet Eye on Reference Data
Keeping a Gimlet Eye on Reference Data
Keeping a Gimlet Eye on Reference Data
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Keeping a Gimlet Eye on Reference Data

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Presentation for RUSA MARS Hot Topics in Electronic Reference Discussion Group at ALA Annual Conference, 2011.

Presentation for RUSA MARS Hot Topics in Electronic Reference Discussion Group at ALA Annual Conference, 2011.

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  • 1. Keeping a Gimlet Eye on Reference Data
    Ken Simon
    Reference and Instruction Technologies Librarian
    Loyola Marymount University
    Los Angeles, California
    Twitter: @ksimon Email: kenneth.simon@lmu.edu
  • 2.
  • 3. READ scaleDr. Bella Karr Gerlich
    http://readscale.org/
  • 4. Librarian Training
    • Where is “The Sun Also Rises?” Directional or Reference?
    • 5. It depends!
    • 6. How do I request a book from storage? Policy or Reference?
    • 7. It depends!
    • 8. How do I access a database from off-campus? Technical or policy?
    • 9. [Well, you get it by now.]
    • 10. Difficulty of non-reference questions on the READ scale:
    • 11. Policy = always 2
    • 12. Directional = usually 1
    • 13. Referrals: how long you spend, not difficulty of question
  • Student Training and Evaluation
    Blackboard training module + exercises
    Guides to Gimlet, READ Scale, tagging
    Easy evaluation of students: search by initials
    Flag or email questions for follow-up
  • 14. Gimlet LibGuide for LMU
    http://libguides.lmu.edu/gimlet
  • 15. DATA DUMP
    2 years = 29,000 records
  • 16. It’s Not Social Tagging!
  • 17. It’s Not Social Tagging!
  • 18. It’s Not Social Tagging!
  • 19. It’s Not Social Tagging!
  • 20. It’s Not Social Tagging!
  • 21. Crunch all you want…
    Excel: sort and filter by fixed fields
    Content analysis using Simple Concordance Program:
    Directional: led to signage improvements
    Technology: Fixes, training, State of Technology in the Library report for campus I.T.
    Next up: coding the data
  • 22. Coded Data
  • 23. Reference Tags
    Note: these tags differ from the ones used in Gimlet
     
    1 = Catalog Use & Lookup
    2 = Database Help & Use
    3 = External Web page
    4 = Internal Web page
    5 = Reference Book (print)
    6 = Referral
    7 = Reserves
    8 = Retrieval
    9 = Other
    99 = empty / unknown
  • 24. Conclusions
    To assess and improve, you need data!
    It takes work to get the data into shape.
    You can’t escape subjectivity……but you can help to manage it.
    Experiment with tools for analysis:
    Excel, concordance software, codebook/SPSS
    Why?
    To better fulfill our mission
    Potential cost savings, better use of staff time
  • 25. Credit where credit is due:
    Alexander Justice
    Susan Gardner
    Shannon Billimore
    Courtney Hoffner
    Jason Campos
    Meg Gregory
    Bonnie Rainey
  • 26. Keeping a Gimlet Eye on Reference Data
    Ken Simon
    Reference and Instruction Technologies Librarian
    Loyola Marymount University
    Los Angeles, California
    Twitter: @ksimon Email: kenneth.simon@lmu.edu

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