Ixd Agile

Kevin Silver Interaction Designer Member and Director

Agile Development Process and Interaction Design

Interaction Design

First Mouse

Steam Engines

Rudder

First Mouse

Xerox PARC

Bill Moggridge

Bill Verplank

Interaction Design

What is it?

Conversation

Visual Representations

Physical Objects or Space

Behavior

Design of behavior (which deﬁnes interaction) and interfaces (which enables interaction) for products and services.

User Experience

What is UX? as deﬁned by NNG

UX encompasses all interactions a user has with a company, it’s services and products

An exemplary experience meets the exact needs of the customer

With simplicity and elegance, creating a product that is a joy to own and use

Exceed your customers expectations

Bill Buxton

An Experience

User Experience is the overall quality of an interaction as it unfolds over time.

Why Design

“I’ve been amazed at how often those outside the discipline of design assume that what designers do is decoration. Good design is problem solving.”—Jeffrey Veen

Christopher Alexander

Context

Identifying ﬁt and mis-ﬁt between context of use.

Context

User Centered Design

Don Norman

Mental Model

Designer Mental Model

Design Model Designer Mental Model

Design Model Designer User Mental Model

User Model Design Model Designer User Mental Model

User Model Design Model Designer User System Mental Model

User Model Design Model Designer User Mental Model System Mental Model

User Model Design Model Designer User Mental Model System System Image Mental Model

Design for people

User Interviews

Analysis

Contest Management: Scheduling Considering Scheduling Limitations Creating Master Schedules Avoid Scheduling Create District Master Schedule Conflicts Looks for Duplicates ADs schedule scheduling schedule from district games conflicts year to year Schedule Star Contest Entry Create Regional Master Schedule Uses template Creates Schedules Checks facility Scheduled Fills in gaps in schedule scheduling games at availability after district schedule at games defaults district meeting games region meeting Pays AD to Most sports Adjusts Mirrors district Schedules Schedules enter district/ are scheduled schedule for schedule from district games regional and region at the region conflicts Consider Students' year to year far in advance district games schedule level Follow the Rules Time Involvement Check season Changes Tries to Accepts District rep Uses blind One AD Considers start/end dates home/away to minimize games attends draw to schedules all district before accommodate student time at scheduled in regional schedule district home/ Factor in Travel schedule scheduling schedule games SS Factor in Daylight meeting games away games Time Calculates Schedules Follows SS sends Uses Determines Swaps home/ Uses rotation Schedules driving contest to fall mandated Blocks out notifications if preference list availability of away games to schedule games at distance from on certain days scheduling certain days game is to schedule night games each year games region meeting opponent of the week rules declined games

Alicia Alvarez Student Activities and Athletics Dir Too much to do and too little time!” Alicia Alvarez is busy! She oversees all student activities and the athletics program for a large high school. And if that isn't enough also maintains the school calendar. She is constantly balancing meetings and administrative tasks in her non-stop workday. Alicia not like to waste time and loathes to enter the same information twice. As a former soccer player and coach, Alicia loves athletics, she spends equal time focusing on activities. Alicia delegates a lot of administrative responsibility to her coaching and activities sta though she does keep a close watch. Her staff sometimes doesn't see the big picture in regards to budget concerns, logistics and, importantly, maintaining a healthy balance between the students' involvement with activities/athletics and their academic work. Background Goals Avoid scheduling conflicts. Married with two children. Save time and avoid duplicate entry of information. Worked her way up from a teacher to administration and is very dedicated. Maintain a clear view of the big picture. Uses the web, including shopping online and MS Office. Scenario The preparation for an athletic season starts at least four months in advance at the district scheduling meeting. Alicia attends the meeting with her tentative school calendar to make sure there aren't any conflicts with other school events. After the district master schedule is complete, Alicia will work with her coaches to fill out the rest of the schedule. She has final approval on all games. Alicia also puts the transportation and facility information on the schedule. She'll create specific reports for coaches, transportation and the facilities department. Right before the season officially begins, Alicia compiles the master eligibility list (MEL) from the team rosters provided by the coaches. She matches this information up with information from the guidance department. Alicia wishes there was an easier way to do this. The MEL is approved by the principal of the school.

Diagnosis and Initial Treatment Tasks Receive diagnosis Get referral to endocrinologist and Visit the endocrinologist and Create a management plan Adjust to having diabetes diabetic counselor diabetic counselor Scenarios Kerri hadn't been feeling well for a while. Kerri's primary care doctor referred her to Kerri was a bit nervous on her first visit to When Kerri first met with her diabetic Kerri feels guilty that she has diabetes. While at work she felt faint and really off. an endocrinologist and a diabetic the endocrinologist. The doctor was very counselor they worked together on She knew that it ran in her family and she Her co-workers took her to the ER. After counselor. Her primary care doctor told helpful, but did warn Kerri that she creating a plan for Kerri to control her was susceptible to the disease. Keri has accessing her condition and looking at the Kerri that he will want to increase his needed to healthier lifestyle. The doctor diabetes. Kerri described her current diet always struggled with her weight. She results of the blood work the ER doctors visits with her, just to check in to see how wanted to try and manage the disease and her counselor recommended drastic cycles between trying to loose weight and told her she might have diabetes. It was things are going. without medication. Kerri saw a diabetic changes in her diet and told her she doing nothing about it. Kerri is having a recommended that she visit with her counselor within the next few days. It was needs to start exercising. Her counselor hard time accepting that she has diabetes primary care doctor, who subsequently an informative visit and Kerri will be also reiterated that if she makes some and is determined to get better, but she is Kerri verified the diagnoses and told Kerri that seeing her once a week for the next few major changes in her lifestyle she'll be concerned about sticking to her Recently Diagnosed she has Type II diabetes. months. able to control her diabetes without management plan. medications. Laura was diagnosed with Type II Laura was able to see an endocrinologist Laura felt a bit better after her first visit Laura and her diabetic counselor came Laura had a hard time adjusting to her diabetes during a routine checkup. She within the next week. Her primary care with the endocrinologist. He was very up with a plan that included dietary new diet. Cutting back on the amount of didn't even realize that she had any doctor was able to get her the helpful, informative and positive. He changes and recommended exercise. The carbs she eats was the hardest part of issues, but her A1c level came high in her appointment. As always Laura wrote the recommended that Laura goto to diabetic counselor also gave Laura information to her new diet. She had a hard time blood work. Needless to say, Laura was time and date of her appointment down in training and to also see a diabetic read at home about diabetes. She also managing other aspects of her diabetes in shocked, but it did make sense once she her day planner. counselor weekly for the next few months. recommended a few additional resources, the first year. There were too many things talked through it with her doctor because Laura started her diabetic training the including websites, books and support to keep track of and she didn't quite there has been symptoms but she just next week and saw her diabetic counselor groups. understand all if the intricacies of her new Laura didn't understand what was going on. that same day. diet plan. Subsequently she progressed Has it Managed from Type I to Type II diabetes. John has had hypertension for many John went along with his doctor's The endocrinologist walked through John took the initial diabetic training. He John thinks this is a pain. He isn't healthy years. Before having a medical procedure recommendation to see see a John's symptoms again. John mentioned also saw a diabetic counselor a few to begin with and this is jut another issue the hospital ran some blood work and endocrinologist and a diabetic counselor. that he has some tingling in his feet. The times. They worked up a management he has to address. John initially hopes found out that John has Type II diabetes. He did ask his primary doctor why he doctor is concerned that John's diabetes plan that included controlling his diet and that taking a pill will help with minimal diet John wasn't phased. He knows he hasn't needed to see these other people. could progress and cause further simple exercise to get started. The changes. He hasn't change his diet for his kept himself in the best of health. complications. He gave John a counselor also showed John how to take hyper tension and he doubts he'll change prescription for a medication that'll help his glucose readings with his prescribed much for his diabetes. John is already maintain his glucose level, but dialing in monitor. used to having good and bad days, so John the correct does might take. The doctor he's not sure how much having diabetes Not Managed at All wants to checkin frequently to see how its will effect how he feels overall. going. Joan always leaves openings on her daily Joan always leaves openings on her daily Before each visit Joan reviews the Joan firmly believes that she must work in Joan knows that it takes time for the schedule to see recently diagnosed schedule to see recently diagnosed medical record for the patient. She likes concert with her patients. She is there to patient to adjust to their new life with diabetics. During the initial visit she'll diabetics. During the initial visit she'll to jot a few notes down to help shape the empower her patients and help them diabetes. She always tells her patients to make the determination if she should make the determination if she should conversation. She very busy, so she change their lifestyle. While setting up a make changes in small steps. Joan is continue to see the patient on a weekly or continue to see the patient on a weekly or doesn't have a lot of time to do this. She's plan, she ask the patient a lot of always positive and makes herself monthly basis. She always recommends monthly basis. She always recommends mostly concerned with the patients questions, especially about their current available to her patients. They can email the patient to make use of other the patient to make use of other numbers and other conditions or diet and exercise regime. She uses this or call her with any questions. She also resources, like the internet, printouts, resources, like the internet, printouts, symptoms they might have. information to make recommendations for helps the patients plan for any dips in Joan diabetes classes and support groups. diabetes classes and support groups. a management plan. their daily management. She provides Diabetic Counselor answers to quot;what if scenarios?quot; Functionality u.1.1 Display and explain diagnosis. u.1.3 Display appointment u.1.1 Display and explain diagnosis. u.1.7 Display management plan. u.1.10 Help adjust to disease. The patient should be able to see their The patient should be able to see their The patient should be able to see their The system needs to provide ways to information. diagnosis, including symptoms and an diagnosis, including symptoms and an custom management plan, including diet, help the patient to adjust to their new The patient should be able to see their explanation on what the it means and explanation on what the it means and exercise and other recommendations. condition, including encouragement and upcoming appointments, including date, how what caused it. how what caused it. access to additional support. time, location, reason and medical provider. u.1.2 Display medical history. u.1.4 Request Appointments. u.1.5 Display treatment plan. u.1.8 Display additional resources. u.1.11 Display management plan The patient should be able to see their The patient should be able to request The patient should be able to see their The patient should be able to see any progress. medical history (Electronic Health appointments with their doctors. doctor's treatment plan, including next additional resources available to them The patient should be able to see Record). steps, medication information, etc... including classes, online resources, progress in managing their disease.

Know your users and think about context of use.

Conversation

How does a design get developed?

Design

Design Develop

Waterfall

How do you react to divergent paths?

Design

Design Develop

Agile Manifesto

Individuals and interactions over processes and tools

Working software over comprehensive documentation

Customer collaboration over contract negotiation

Responding to change over following a plan

Design is Agile!

Iterate on paper.

Prototype.

Explore solutions based on insights gained during research.

“In the beginner’s mind, there are many possibilities; in the expert’s mind, there are few.”—Shunryu Suzuki

Design is generative.

Does it ﬁt within context of use?

Alicia Alvarez Student Activities and Athletics Dir Too much to do and too little time!” Alicia Alvarez is busy! She oversees all student activities and the athletics program for a large high school. And if that isn't enough also maintains the school calendar. She is constantly balancing meetings and administrative tasks in her non-stop workday. Alicia not like to waste time and loathes to enter the same information twice. As a former soccer player and coach, Alicia loves athletics, she spends equal time focusing on activities. Alicia delegates a lot of administrative responsibility to her coaching and activities sta though she does keep a close watch. Her staff sometimes doesn't see the big picture in regards to budget concerns, logistics and, importantly, maintaining a healthy balance between the students' involvement with activities/athletics and their academic work. Background Goals Avoid scheduling conflicts. Married with two children. Save time and avoid duplicate entry of information. Worked her way up from a teacher to administration and is very dedicated. Maintain a clear view of the big picture. Uses the web, including shopping online and MS Office. Scenario The preparation for an athletic season starts at least four months in advance at the district scheduling meeting. Alicia attends the meeting with her tentative school calendar to make sure there aren't any conflicts with other school events. After the district master schedule is complete, Alicia will work with her coaches to fill out the rest of the schedule. She has final approval on all games. Alicia also puts the transportation and facility information on the schedule. She'll create specific reports for coaches, transportation and the facilities department. Right before the season officially begins, Alicia compiles the master eligibility list (MEL) from the team rosters provided by the coaches. She matches this information up with information from the guidance department. Alicia wishes there was an easier way to do this. The MEL is approved by the principal of the school.

Design for people

Throw it away.

Sound Familiar?

Agile Development

Design for people

Conversation

Alan Cooper

Can’t always throw one away.

You need to know where to go!

High Level Analysis

High Level Research: Identify Business & User Goals and Needs Analysis

High Level Research: Identify Business & User Goals and Needs Analysis Product Backlog

High Level Research: Identify Business & User Goals and Needs Analysis Product Requirements Deﬁnition: Analysis Backlog

High Level Research: Identify Business & User Goals and Needs Analysis Product Requirements Deﬁnition: Analysis Backlog Architecture Design

High Level Research: Identify Business & User Goals and Needs Analysis Product Requirements Deﬁnition: Analysis Backlog Architecture Strategic Deﬁnition: Concept & Vision (framework) Design

High Level Research: Identify Business & User Goals and Needs Analysis Product Requirements Deﬁnition: Analysis Backlog Architecture Strategic Deﬁnition: Concept & Vision (framework) Design Iterate

Strategic Deﬁnition: Concept & Vision (framework & behavior)

Strategic Deﬁnition: Concept & Vision (framework & behavior) Iterate

Strategic Deﬁnition: Concept and Vision

Design Vision: Disease Management Tool Preliminary Site Architecture, Features and Screens Vision Change is hard, especially when you have to make a sudden and possibly drastic change to your Our vision is to create a Disease Management Tool (DMT) that helps medical providers to spur lifestyle. This is the case for many diabetics. Typically they find out they have the disease later in life change in their patients. This will be accomplished by creating functionality that will help medical after they have developed their habits. If they haven!t been living a healthy lifestyle to begin with, it providers: will be a struggle for them to change their ways. We found in our research that a diabetics initial goal is to create a routine for themselves that adequately manages their disease. Typically this requires - Inform their patients about the dangers of their disease if left untreated. change. Change in diet, exercise and the introduction of having to track blood sugar levels and - Assess the willingness of their patients to change and make recommendations based upon the possibly taking medication. Depending on the motivation of the diabetic change will either be hard or patient's archetype. easy. Change does not happen over night, and in many cases it!s a life long struggle to stay in a - Plan a course of action for the patient including how to manage their disease daily. new routine. - Act by helping their patients implement their plan by setting achievable goals and subsequent rewards for meeting the goals. Change has six stages: precontemplation, contemplation, determination, action, maintenance and - Track patient progress through a series of tools available to both the patient and provider. termination. A person can cycle through these stages time and time again. It could take up to six months for someone to finally settle into routine maintenance. It!s a difficult road to get there, that Thought the DMT has a provider focus it is important to actively engage the medical providers! requires motivation, encouragement, empathy and support. patients in this overall process. The patients need to see progress. They also need to be able to correlate non-management of the disease with how they feel. The DMT must help the patient: Looking beyond the initial requirements of the patient portal, we wonder how can we best help a medical provider spur change in their patients who need to radically reshape their lifestyle and are - Maintain their plan by allowing them to easily track progress and view their plan. most likely precontemplated–either very reluctant to change, have given up hope, very resistant to - Avoid and/or Recover from possible pitfalls or relapses based on information from their providers. being told what to do or has rationalized their current state. In addition, how can we best support the - Improve their overall wellness. patient who has decided to change. Medical providers can no longer just prescribe change, they need to fully support their patients through the six stages of change. Our vision will be achieved by implementing the key functionality listed below. Key Functionality Shared Resource Library The provider will be able to add resources Inform, Assess, Plan, Act, Track At the heart of the DMT is the management (documents, links, lists, etc...) to their wizard that will help providers spur change resource library. All of the entries into the Documents in their patients. There will be tools to help library can be shared amongst multiple Inform Assess Plan Act Track the provider to easily inform, assess, plan, providers. act and track the patients management Resources plan. Provide information Determine Create daily Set goals and Track progress motivations and management plan rewards willingness to change Wellness Meter The Wellness Meter is a graphical snapshot Change Archetypes Based on an initial assessment the system of multiple measure used to determine if the will be able to recommend a course of patient is meeting all of his goals and how action (plan) for 5 different change Managed Not Managed well they feel. A threshold is determined Recently Diagnosed Has Changed; Needs Willing but Difficult to Willing to Change archetypes. The system will provide custom during the initial planing phase. Additional Change Change packets of information and custom pans based on each archetype. This will help Recently Diagnosed Not Managed Not Willing to Change Not Willing to Change jump start the planning process. Patient Access to Information and Tracking Patients will be able to access their information online or offline. Offline Alerts & Reminders Both patients and providers will receive information will be available as printouts, Print Online alerts (if progress has stumbled) or tracking forms and progress updates. The Take reminders (take medications). This will help Warning patient will also be able to track their Meds the patient get into a routine. progress over the phone, using SMS text SMS Phone messages or by hand. Text

Design Vision: Disease Management Tool Preliminary Provider Flow Precontemplation Contemplation Determination Action Maintenance Relapse increase perception of risks and problems evoke reasons to change, risks of not determine best course of action to seek help take steps towards change help identify and use strategies to prevent help renew the process without becoming Stages of Change with current behavior changing; strengthen the self-efficacy for change relapse stuck or demoralized change of current behavior Inform ! Assess ! Plan ! Act ! Track ! Repeat As Necessary First Visit 1) Login & Select Patient 1) Assess willingness to change 1) Make a Plan 1) Receommended Goals 1) Track Plan Progress 1) Patient Wellness Alerts After login the provider is The provider can either The system has created Patients Assess Plan If the patient is not The system will As part of the plan the Alert Plan Track brought to the Patients select a predetermined a plan based on the meeting their goals and recommend goals based system sets up easy screen. From the this archetype of change or assessment. The system has stumbled the system on the assessment. tracking tools for the key screen the provider can ask the patient a series will always suggest an will alert the provider. It Some of the initial goals measures/goals. These add a new patient or of questions to assess exercise regime, diet will also suggest that the would include glucose can be accessed by the select a new patient. their willingness to changes and tracking provide re-look at the monitoring, carb and patient online or over the change. The information glucose. But it will adjust plan to adjust to make sugar reduction and phone via voice, SMS used here will be used to the intensity of the success more exercise. text or tracked on paper. determine a base plan change in diet and achievable. the provider can enter in for the patient. exercise based on the in any measure at a assessment. follow up visit. 2) Review Medical History 2) Tweak the Plan 2) Patient Reminders 2) Review Assessment 2) Tweak the Goals and Add Reward After selecting a patient The provider can tweak New Patient Plan The provider can review The provider can tweak If patient needs Track Assessment Results Plan the provider can review a the plan,including which the results of the the goals by level of additional assistance brief snapshot of the measures to track, initial assessment, which might intensity, frequency or between visits to patients medical history threshold for success make additional target levels. The maintain their plan, the including diagnosis and and specific instructions recommendations on provider can also set provider can set up treatment plan from the on overall daily how best to proceed. rewards for the patient. reminders (take doctor. The provider can management. This might include The rewards are based medication, do a glucose take notes if needed. providing additional on a sliding scale to reading, etc...) for the information to the patient promote achievable patient. the reminders or setting appropriate success. could be an email, phone expectations of change. call or SMS text. 3) Select & Print Initial Information 3) Select & Print Additional Information 3) Identify Support Network Next the provider then New Patient Next the provider adds The provider works with New Patient Network adds the quot;New Patientquot; additional information to the a patient to identify a packet to the patient's the patient's personal support network. Details personal library. The library to help support of the plan can be packet contains the plan. The provider shared with the network information on diabetes can print out the as well as progress. (what is it and risks) and information if needed. information on how to manage the disease. The provider then prints out the packet for the patient. 4) Print the Plan and Setup Access The provider prints the Plan plan for the patient. Also, the provider sets up online or phone access to the system. Follow Up Visits 1) Reassess willingness to change 1) Tweak the Goals and Rewards 1) Tweak the Plan 1) Display Plan Progress The provider can tweak The provider can tweak If the patient's The provider can Plan Plan Track Assess the goals by level of the plan, including which information is up to date reassess the patients intensity, frequency or measures to track, initial the provider can easily willingness to change. target levels. The threshold for success see the patient's The information used provider can also tweak and specific instructions progress. The progress here will be used to the rewards for the on overall daily can be tracked as determine a base plan patient. management to help the individual measures or in for the patient. patient achieve success. a combined Wellness Meter. The provider can print out a progress update for the patient. 2) Identify Pitfalls 2) Identify What is Working The system highlights Track The provider should ask Success any portion of the plan the patient what is that isn't improving. the working and what is not. system will suggest that The system will track this the provider review the information in an ongoing plan with the patient to journal for the patient. determine what is working and how they

Preliminary Site Architecture > Main Navigation and Functionality List Request Medications Refills Asess Plan Medications Act Inform Diet Profile Create Plan Goals Track Ac1 Cancel Providers Exercise Appointment Add Appointments Track Provider Notes Appointments Maintain Glucose Plan Patients Manage Request Additional Appointment Add Assign Measures Change Treatment Providers Plan Plan/Notes Weight Add Patient Medical For Add Profile History Appintment Login Patients Notes Plan For Providers Add Medications Set Goals Diet Long Term Effects Learn Library Exercise Diabetes Basics Add Contacts/ Programs Treatment Create Packets Add Resouces Why What is it? Upload Documents Add Links Key

Concept Model: Sessionhead Prepared By: Summit Projects (Conﬁdential) Sample Songs can use (full length) can listen to a free can be shared with Other Users Short Version Short Version to try out the can listen to a free has a (30 second) (30 second) Third Party can be shared with Sites of a of a shared community selects a using the Mix to create a A User Mixer Song can be search for by can create an Account/Proﬁle Album Artisit has an Login/Register Name The user must login to use the following functionality. has a shared Tag output is stored in Original Version the user's must purchase an to create a new (full length) This is a shared version of a user's mix. The short Long Version can also listen to existing of a Community Mix version can be listened to (Full Length) for free. The user must purchase the original to listen to the full version. can add Ratings to a latest version can be remixed using the can add Comments to a has My Mixes can download Download their

Find a Log Home Learn About ITW's Log Homes e s, Vision This section introduces customers to ITW!s log homes, which should include Powerful filters and rich imagery anchor the Find section of the website. This main information regarding the range of homes (style and price) ITW offers, the section display all available models to the customer and includes a powerful quality of the materials used, the soundness of the construction methods, and a filter mechanism. Visualization tools are available on the model detail page, o detailed overview of the packages offered by ITW. In addition, an overview of including images of finished homes (interior and exterior) and walkthroughs. Currently the ITW website does not play a large role in the formal s late the option/upgrades and handcrafted elements should be provided. The learn The customer has the ability to save models to their My Plans page as well as process. It is mostly viewed as a front-end sales piece used to dri section of the site should answer majority of the questions customers have in email models to a friend. The model search on the current site is the most customers to contact ITW and purchase a Planning Guide. In add regards to an ITW log home. frequented section and this trend is expected to continue with the new site. there are numerous information gaps, as identified by our research e between customers and ITW as the sales process progresses. Mo Build a Log Home Inspire customers are using the web to find ITW and the website is usually : The Build section of the new site provides detailed information regarding the Inspire is ITW's online home owners magazine. This is the place for past ITW first glimpse of ITW. Customers are looking for immediate informa s steps it takes to build an ITW log home. Customers should be provided on customers to show off their log home. In addition this section serves to educate positive impression as they sift through the myriad of choices prov lly detailed information regarding both the sales and construction process. Also, potential ITW customers through the use of customer stories. These vignettes the web. The new website must keep users engaged and draw th available services such as shell Erection, financing, customization/design, and should recall a customers experience in purchasing and building an ITW log the ITW experience throughout a potentially long sales process. T builder recommendations should also be presented. A major disappointment home. Topics from budget advice to interior decorating should be addressed. design of the new website revolves around these goals: te. for most customers has been delivery, should be treated in great detail on the It is possible that additional articles about ITW and log homes are included as blue website. In addition, information regarding land and budget are also available. well. Inspire could be published on a quarterly basis. 1) Educate customers. 2) Help customers make an informed decision. ws 3) Build customer relationship. Construction 4) Maintain customer interest. Details Company Package 5) Support the sales process. Introduction Comparison Maintenance Task based navigation, key functionality and content, plus a repos Information the site within the sales process will help fulfill the site goals. Upgrades Dealers and Options Handcrafted Features Options About ITW Learn Task Based Navigation Developers The site structure is organized around three main tasks customers Introduction when visiting ITW's website: Learn about ITW's log homes, Find a home model, and Build an ITW log home. This structure provides and a series of steps that mimic the sales process. In addition, a f section of the website, Inspire, will provide inspiration users typica in log home magazines. Package Details Material Details Home Message View All Log from Log Home Home President Details Models Learn Find Build Inspire Filter Log Home Home Models Log Home Articles Clear and Informative Content Find Inspire All of the existing content on the ITW and Amerlink websites will be reorganized and rewritten to fit within the new site structure and to Email Log View promote clarity. The new website must err on providing too much Home Model Finished content, but at the same time it should spur the customer to contac Homes Add a for more information. In addition, compelling imagery and visualiza Customer tools should be used throughout the site especially on the model d Stories Save Log View Model page. Home Model View Walkthrus Customer Stories Customer Provided Content Previous customers will have an opportunity to provide content on Customizati website in the form of Customer Stories. These stories are vignett on the Inspire section of the web site, that allow past customer to tell Information Home home story, including pictures. The stories will help leave a positiv Purchase impression of ITW on potential customers and will help them learn Process Info

Primary Pages Home Page Model Detail Page Secondary Navigation Secondary Navigation Logo Logo The new ITW home page must be engaging and informative The user can view the details for all ITW log home models. Main Navigation Main Navigation to draw the user in. A large image of one of ITW's top selling This page needs to incorporate compelling imagery and homes should dominate the home page. This image could be visualization tools. All available assets should be used on this a slideshow of numerous homes or details of homes. A slider page, including photography, illustration and cad renderings. Introductory Text widget should include the most popular homes or homes ITW The user can also access floor plans on this page. 360 and Model Details wishes to feature. It is important that this widget show the walkthrough widgets should also be available. Options and Info Main Model Image Featured Model Nuggets range of homes ITW offers regarding style, price and size. A upgrades available for the selected model should be brief introduction to ITW should also be present on the home displayed. The user can also view recently viewed models page. In addition, a step based navigation should be included and related models. Users also have the ability to ask a Options/Upgrades Step Based Navigation on the home page. The step based navigation reinforces the question about the model. main navigation scheme and also exposes deeper content in Recently Viewed Related Models Ask a Question The page also feature Info Nuggets which are small nuggets Most Popular/Featured Models the site. of advice and quot;Did you know?quot; information regarding log homes. This will be designed to mimic a planning specialist Footer Footer on a home tour providing context and information as the user browses the site. Learn Page Build Page Secondary Navigation Secondary Navigation Logo Logo All information the users needs to know about buying and The Learn page is the main introduction to ITW. This page Main Navigation Main Navigation building an ITW log home lives in this section. The build page should focus specifically on the product, but it also has links to includes an introduction to building a home. Also it includes the About ITW section of the site. Brief callouts leads the callouts to additional information on Customization, Options/ users to additional information on materials, construction and Upgrades and Services (Shell Erection, Design, Construction packages. Also there is a callout for Owning a Log Home, Info Info Main Image Main Image Referrals). Another callout provides a link to the land section Introduction to ITW Building a Log Home which describes maintenance and other concerns of owning a Nuggets Nuggets of the site. log home. The page also feature Info Nuggets which are small nuggets The page also feature Info Nuggets which are small nuggets of advice and quot;Did you know?quot; information regarding log of advice and quot;Did you know?quot; information regarding log homes. This will be designed to mimic a planning specialist Owning homes. This will be designed to mimic a planning specialist Materials Construction Package a Log Customization Options/Upgrades Services Land on a home tour providing context and information as the user on a home tour providing context and information as the user Home browses the site. browses the site. Footer Footer Find Page My Plans Page Secondary Navigation Secondary Navigation Logo Logo Users can search/browse all of ITW's models on this page. A Users can create an account and log in to save log homes Main Navigation Main Navigation large product grid is incorporated into the center of the page. read messages and other materials from their designated the user can filter the models using typical attributes such as planning specialist. Users can also track their progress using Main Image Sq. Ft., number of bedrooms, number of bathrooms, number a check list and determine their budget using the Budget tool. of floors, available options, and other attributes like home style Info The page also feature Info Nuggets which are small nuggets Saved Log Homes and price. the most popular/featured models are called out Info Nuggets Models Nuggets of advice and quot;Did you know?quot; information regarding log from the main product grid. Filter Messages homes. This will be designed to mimic a planning specialist The page also feature Info Nuggets which are small nuggets on a home tour providing context and information as the user of advice and information regarding log homes. This will be browses the site. designed to mimic a planning specialist on a home tour Budget Check List Land providing context and information as the user browses the Most Popular/Featured Models site. Footer Footer

User Stories

Persona driven user stories User Stories

Persona driven user stories User Stories UI Design

Persona driven user stories User Stories Just in time wireframes, ﬂow and UI Design visual design

Persona driven user stories User Stories Just in time wireframes, ﬂow and UI Design visual design Iterate

Diagnosis and Initial Treatment Tasks Receive diagnosis Get referral to endocrinologist and Visit the endocrinologist and Create a management plan Adjust to having diabetes diabetic counselor diabetic counselor Scenarios Kerri hadn't been feeling well for a while. Kerri's primary care doctor referred her to Kerri was a bit nervous on her first visit to When Kerri first met with her diabetic Kerri feels guilty that she has diabetes. While at work she felt faint and really off. an endocrinologist and a diabetic the endocrinologist. The doctor was very counselor they worked together on She knew that it ran in her family and she Her co-workers took her to the ER. After counselor. Her primary care doctor told helpful, but did warn Kerri that she creating a plan for Kerri to control her was susceptible to the disease. Keri has accessing her condition and looking at the Kerri that he will want to increase his needed to healthier lifestyle. The doctor diabetes. Kerri described her current diet always struggled with her weight. She results of the blood work the ER doctors visits with her, just to check in to see how wanted to try and manage the disease and her counselor recommended drastic cycles between trying to loose weight and told her she might have diabetes. It was things are going. without medication. Kerri saw a diabetic changes in her diet and told her she doing nothing about it. Kerri is having a recommended that she visit with her counselor within the next few days. It was needs to start exercising. Her counselor hard time accepting that she has diabetes primary care doctor, who subsequently an informative visit and Kerri will be also reiterated that if she makes some and is determined to get better, but she is Kerri verified the diagnoses and told Kerri that seeing her once a week for the next few major changes in her lifestyle she'll be concerned about sticking to her Recently Diagnosed she has Type II diabetes. months. able to control her diabetes without management plan. medications. Laura was diagnosed with Type II Laura was able to see an endocrinologist Laura felt a bit better after her first visit Laura and her diabetic counselor came Laura had a hard time adjusting to her diabetes during a routine checkup. She within the next week. Her primary care with the endocrinologist. He was very up with a plan that included dietary new diet. Cutting back on the amount of didn't even realize that she had any doctor was able to get her the helpful, informative and positive. He changes and recommended exercise. The carbs she eats was the hardest part of issues, but her A1c level came high in her appointment. As always Laura wrote the recommended that Laura goto to diabetic counselor also gave Laura information to her new diet. She had a hard time blood work. Needless to say, Laura was time and date of her appointment down in training and to also see a diabetic read at home about diabetes. She also managing other aspects of her diabetes in shocked, but it did make sense once she her day planner. counselor weekly for the next few months. recommended a few additional resources, the first year. There were too many things talked through it with her doctor because Laura started her diabetic training the including websites, books and support to keep track of and she didn't quite there has been symptoms but she just next week and saw her diabetic counselor groups. understand all if the intricacies of her new Laura didn't understand what was going on. that same day. diet plan. Subsequently she progressed Has it Managed from Type I to Type II diabetes. John has had hypertension for many John went along with his doctor's The endocrinologist walked through John took the initial diabetic training. He John thinks this is a pain. He isn't healthy years. Before having a medical procedure recommendation to see see a John's symptoms again. John mentioned also saw a diabetic counselor a few to begin with and this is jut another issue the hospital ran some blood work and endocrinologist and a diabetic counselor. that he has some tingling in his feet. The times. They worked up a management he has to address. John initially hopes found out that John has Type II diabetes. He did ask his primary doctor why he doctor is concerned that John's diabetes plan that included controlling his diet and that taking a pill will help with minimal diet John wasn't phased. He knows he hasn't needed to see these other people. could progress and cause further simple exercise to get started. The changes. He hasn't change his diet for his kept himself in the best of health. complications. He gave John a counselor also showed John how to take hyper tension and he doubts he'll change prescription for a medication that'll help his glucose readings with his prescribed much for his diabetes. John is already maintain his glucose level, but dialing in monitor. used to having good and bad days, so John the correct does might take. The doctor he's not sure how much having diabetes Not Managed at All wants to checkin frequently to see how its will effect how he feels overall. going. Joan always leaves openings on her daily Joan always leaves openings on her daily Before each visit Joan reviews the Joan firmly believes that she must work in Joan knows that it takes time for the schedule to see recently diagnosed schedule to see recently diagnosed medical record for the patient. She likes concert with her patients. She is there to patient to adjust to their new life with diabetics. During the initial visit she'll diabetics. During the initial visit she'll to jot a few notes down to help shape the empower her patients and help them diabetes. She always tells her patients to make the determination if she should make the determination if she should conversation. She very busy, so she change their lifestyle. While setting up a make changes in small steps. Joan is continue to see the patient on a weekly or continue to see the patient on a weekly or doesn't have a lot of time to do this. She's plan, she ask the patient a lot of always positive and makes herself monthly basis. She always recommends monthly basis. She always recommends mostly concerned with the patients questions, especially about their current available to her patients. They can email the patient to make use of other the patient to make use of other numbers and other conditions or diet and exercise regime. She uses this or call her with any questions. She also resources, like the internet, printouts, resources, like the internet, printouts, symptoms they might have. information to make recommendations for helps the patients plan for any dips in Joan diabetes classes and support groups. diabetes classes and support groups. a management plan. their daily management. She provides Diabetic Counselor answers to quot;what if scenarios?quot; Functionality u.1.1 Display and explain diagnosis. u.1.3 Display appointment u.1.1 Display and explain diagnosis. u.1.7 Display management plan. u.1.10 Help adjust to disease. The patient should be able to see their The patient should be able to see their The patient should be able to see their The system needs to provide ways to information. diagnosis, including symptoms and an diagnosis, including symptoms and an custom management plan, including diet, help the patient to adjust to their new The patient should be able to see their explanation on what the it means and explanation on what the it means and exercise and other recommendations. condition, including encouragement and upcoming appointments, including date, how what caused it. how what caused it. access to additional support. time, location, reason and medical provider. u.1.2 Display medical history. u.1.4 Request Appointments. u.1.5 Display treatment plan. u.1.8 Display additional resources. u.1.11 Display management plan The patient should be able to see their The patient should be able to request The patient should be able to see their The patient should be able to see any progress. medical history (Electronic Health appointments with their doctors. doctor's treatment plan, including next additional resources available to them The patient should be able to see Record). steps, medication information, etc... including classes, online resources, progress in managing their disease.

1.0 My Cruises Section Flow My Cruises User must be logged in 1 1.1 Booking Engine My Cruises 1.4.1 Cancel 1.3 1.2 1.4 1.4.2 Customize View All Modify Add Guest Cruise Intineraries Booking 1.4.3 1.4.6 Conﬁrmation Category Page 1.2.3 1.2.1 1.2.2 1.2.4.0 1.4.4 Packages Restaurant Spa Details Shore Ex Detail Details Stateroom 1.4.5 1.2.4.1 Travel Show Ex Options Details 1.4.6 1.4.6 Payment Make a 1.2.4.2 Conﬁrmation Payment Book Shore Page Ex

Notes: scrn.1.1.0 Login 1. Check to see if the user has requested a user to the request role screen, otherwise their home screen. 2. Check to see if the user's role request is 1 still pending send the user to the pending role request has been denied send the u Display screen. Otherwise, send the user to thei Actions obj.1.1.0.1.1 obj.1.1.0.1.0 3 Login Login Form 1 obj.1.1.0.1.2 Forgot obj.1.1.0.2.0 Password Registration Information obj.1.1.0.2.1 scrn.1.2.1 Password Reset scrn.1.2.0 Forgot Password 2 Register obj.1.1.0.3.0 Now Login Error 2 Message 1 Display Display Actions Actions obj. 1.2.1.3.1 obj.1.2.1.1.0 obj.1.2.0.1.1 obj.1.2.0.1.0 Request Password Notes: 4 3 Reset Password Password Reset Request 1. Group of elements that appears on the screen. Password Reset Form Reset Form 1 2. Only display the error message if there is a login error. 3. If the user's email address or password is incorrect do not allow the user to login. Remain on the login screen and 3 2 obj. 1.2.1.2.0 obj.1.2.1.1.2 obj.1.2.0.2.0 obj.1.2.0.1.2 display the appropriate error message. Otherwise allow the user to proceed to their home screen. Back to Login Reset Error Back to Login Request Error Message Message Email eml.1.2.0.1 Notes: Notes: 1. Group of elements that appears on the screen. 1. The user can only access the password reset screen with 2. Only display the error message if there is a request or the link (time limited token) provided to him in an email from link error. the request password reset function. If the link has expired 3. If the user's email address is not recognized by the system send the user back to the request password reset screen do not allow the user to request a password reset. Remain and display the appropriate error message. Otherwise allow on the forgot password screen and display the appropriate the user to continue to the password reset screen. error message. Otherwise, send an email to the user with 2. Group of elements that appears on the screen. a link (time limited token) to the password reset screen. 3. Only display the error message if there is a reset error. 4. If the user's password is too short or if the entered passwords (password and confirmation) do match each other then do not allow the user to reset their password. Remain on the password reset screen and display the appropriate error message. scrn.1.3.0 Registration Form scrn.1.3.2 Request Roles scrn.1.3.1 Profile Form 1 1 1 Display Actions Display Actions Display Actions obj.1.3.1.1.0 obj.1.3.1.1.1 obj.1.3.2.1.1 obj.1.3.2.1.0 obj.1.3.0.1.0 obj.1.3.0.1.1 Contact 4 Save 3 Role Form Request Form 3 Register Registration Role Form 2 obj.1.3.1.1.2 2 obj.1.3.1.2.0 obj.1.3.2.2.0 obj.1.3.0.2.0 obj.1.3.0.1.2 Skip to Photo Form Role Error Request Roles Registration Back to Message Error Message Login obj.1.3.1.3.0 About You Form Notes: obj.1.3.1.4.0 1. Group of elements that appears on the screen. 2. Only display the error message if there is an error with the Notes: Profile Error 2 request role form. 1. Group of elements that appears on the screen. Message 3. If there is an error with the request role form then remain on 2. Only display the error message if there is a registration the screen and display the role error message,otherwise error. continue to the pending roles screen. obj.1.3.1.5.0 3. If the user hasn't entered all of the fields or there is an entry error remain on the registration screen and display the Registration 3 appropriate error message. Otherwise send the user to the Message profile form screen. Notes: 1. Group of elements that appears on the screen. 2. Only display the error message if there is an error with the contact, photo or about you form. 3. Only display the registration message if the user has successfully registered. 4. If there is an entry error remain on the registration screen display the appropriate error message. Otherwise send the user to the request role screen.

Disease Management Component for Patient Snapshot Screen Components The Disease Management Component should be placed Disease Management > New Patient/Patient Not Assessed on the Patient Snapshot page below the vital signs and 01 Disease Management Diabetes ! above the immunizations and consults. Curabitur semper, mi id aliquam rhoncus, leo erat rhoncus tellus, tempor convallis purus The component has three different states: New Patient/ sapien. Curabitur semper, mi id aliquam rhoncus, leo erat rhoncus tellus, tempor convallis 02 purus sapien. Patient Not Assessed, Assess Patient, Assessed Patient Measures exposed. Patient Change Assessment 03 LIbrary | Plan | Goals | Monitoring Disease Management > Assessed Patient Disease Management Diabetes ! Change Assessment Ready to Change 04 05 Update Progress Curabitur semper, mi id aliquam Component Location rhoncus, leo erat rhoncus tellus, tempor convallis purus sapien. Progress Last 6 Months ! Filter 06 01) The user can select a speciﬁc condition to manage. Measures 07 ! 02) If the patient has not been assessed the component LIbrary | Plan | Goals | Monitoring should display a brief sentence or two about the disease management tool and a large quot;Patient Change Assessmentquot; Button. In order to use the disease management tool the user must ﬁrst assess the patient. Disease Management > Assessed Patient > Measures (disclosed) Disease Management Diabetes ! 03) Additional navigation allows the user to access the individual components of the disease management tool.

Increment.

Always one sprint ahead.

Always one sprint ahead. UI Design Iterate

Conclusion

You need to know what your target is.

Strategic Deﬁnition: Concept and Vision

Strategic Deﬁnition: Concept & Vision (framework & behavior)

Strategic Deﬁnition: Concept & Vision (framework & behavior) Iterate

When in doubt...

Focus on the users and think about context of use.

Design for people

http://www.ixda.org/ search.php?tag=agile http://groups.google.com/ group/ixda-new-mexico

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Ixd Agile

by ksilver340 on Apr 06, 2009

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Ixd Agile — Presentation Transcript