Kevin Silver
Interaction Designer
     Member and Director
Agile Development Process
           and
    Interaction Design
Interaction Design
First Mouse
Steam Engines
Reins
Rudder
First Mouse
Xerox PARC
Lisa
Bill Moggridge
Bill Verplank
Interaction Design
What is it?
Conversation
Words
Visual Representations
Physical Objects
   or Space
Time
Behavior
Design of behavior
    (which defines interaction) and

interfaces (which enables interaction)
   for products and
        ...
User Experience
What is UX?
   as defined by NNG
UX encompasses all
interactions a user has
  with a company, it’s
 services and products
An exemplary
experience meets
 the exact needs
 of the customer
With simplicity and
elegance, creating a
  product that is a
joy to own and use
Exceed your
customers expectations
Bill Buxton
An Experience
User Experience is the
  overall quality of an
interaction as it unfolds
       over time.
Why Design
“I’ve been amazed at how
  often those outside the
discipline of design assume
 that what designers do is
decoration. Good...
Christopher Alexander
Context
Identifying fit and
 mis-fit between
 context of use.
Context
Fit
User Centered Design
Don Norman
Mental Model
Designer




           Mental Model
Design Model


 Designer




               Mental Model
Design Model


 Designer      User




                      Mental Model
User Model
Design Model


 Designer        User




                        Mental Model
User Model
Design Model


 Designer                 User




               System



                                 Men...
User Model
Design Model


 Designer                 User




               System



                                 Men...
User Model
Design Model


 Designer                 User




               System



                                 Men...
User Model
Design Model


 Designer                 User




                        Mental Model


               System
...
User Model
Design Model


 Designer                       User




                              Mental Model


          ...
User Model
Design Model


 Designer                       User




                              Mental Model


          ...
User Model
Design Model


 Designer                       User




                              Mental Model


          ...
User Model
Design Model


 Designer                       User




                              Mental Model


          ...
Design for people
User Interviews
Analysis
Contest Management: Scheduling


                    Considering Scheduling Limitations                                   ...
Alicia Alvarez                                                                                       Student Activities an...
Diagnosis and Initial Treatment
Tasks
                       Receive diagnosis                              Get referral t...
Know your users
and think about
 context of use.
Conversation
How does a design
 get developed?
Design
Design
Design   Develop
Waterfall
How do you react to divergent paths?
Design
Design   Develop
Agile Manifesto
Individuals and interactions
    over processes and tools
Working software
over comprehensive documentation
Customer collaboration
  over contract negotiation
Responding to change
  over following a plan
Design is Agile!
Iterate on paper.
Prototype.
Explore solutions based
  on insights gained
   during research.
“In the beginner’s
 mind, there are many
  possibilities; in the
expert’s mind, there are
    few.”—Shunryu Suzuki
Design is generative.
Does it fit within
context of use?
Alicia Alvarez                                                                                       Student Activities an...
Design for people
Throw it away.
Sound Familiar?
Agile Development
Design for people
Conversation
Alan Cooper
Can’t always throw
    one away.
Maze
You need to know
  where to go!
High Level
 Analysis
High Level
             Research: Identify Business & User Goals and Needs
 Analysis
High Level
             Research: Identify Business & User Goals and Needs
 Analysis

 Product
 Backlog
High Level
             Research: Identify Business & User Goals and Needs
 Analysis

 Product
             Requirements D...
High Level
               Research: Identify Business & User Goals and Needs
  Analysis

  Product
               Requirem...
High Level
               Research: Identify Business & User Goals and Needs
  Analysis

  Product
               Requirem...
High Level
                  Research: Identify Business & User Goals and Needs
  Analysis

  Product
                  Re...
Strategic Definition:
Concept & Vision
(framework & behavior)
Strategic Definition:
Concept & Vision
(framework & behavior)




Iterate
Strategic Definition:
Concept and Vision
Design Vision: Disease Management Tool
Preliminary Site Architecture, Features and Screens



  Vision
   Change is hard, ...
Design Vision: Disease Management Tool
 Preliminary Provider Flow




                      Precontemplation              ...
Preliminary Site Architecture > Main Navigation and Functionality




                                                    ...
Concept Model: Sessionhead                                                                                                ...
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Ixd Agile

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Ixd Agile

  1. 1. Kevin Silver Interaction Designer Member and Director
  2. 2. Agile Development Process and Interaction Design
  3. 3. Interaction Design
  4. 4. First Mouse
  5. 5. Steam Engines
  6. 6. Reins
  7. 7. Rudder
  8. 8. First Mouse
  9. 9. Xerox PARC
  10. 10. Lisa
  11. 11. Bill Moggridge
  12. 12. Bill Verplank
  13. 13. Interaction Design
  14. 14. What is it?
  15. 15. Conversation
  16. 16. Words
  17. 17. Visual Representations
  18. 18. Physical Objects or Space
  19. 19. Time
  20. 20. Behavior
  21. 21. Design of behavior (which defines interaction) and interfaces (which enables interaction) for products and services.
  22. 22. User Experience
  23. 23. What is UX? as defined by NNG
  24. 24. UX encompasses all interactions a user has with a company, it’s services and products
  25. 25. An exemplary experience meets the exact needs of the customer
  26. 26. With simplicity and elegance, creating a product that is a joy to own and use
  27. 27. Exceed your customers expectations
  28. 28. Bill Buxton
  29. 29. An Experience
  30. 30. User Experience is the overall quality of an interaction as it unfolds over time.
  31. 31. Why Design
  32. 32. “I’ve been amazed at how often those outside the discipline of design assume that what designers do is decoration. Good design is problem solving.”—Jeffrey Veen
  33. 33. Christopher Alexander
  34. 34. Context
  35. 35. Identifying fit and mis-fit between context of use.
  36. 36. Context
  37. 37. Fit
  38. 38. User Centered Design
  39. 39. Don Norman
  40. 40. Mental Model
  41. 41. Designer Mental Model
  42. 42. Design Model Designer Mental Model
  43. 43. Design Model Designer User Mental Model
  44. 44. User Model Design Model Designer User Mental Model
  45. 45. User Model Design Model Designer User System Mental Model
  46. 46. User Model Design Model Designer User System Mental Model
  47. 47. User Model Design Model Designer User System Mental Model
  48. 48. User Model Design Model Designer User Mental Model System Mental Model
  49. 49. User Model Design Model Designer User Mental Model System System Image Mental Model
  50. 50. User Model Design Model Designer User Mental Model System System Image Mental Model
  51. 51. User Model Design Model Designer User Mental Model System System Image Mental Model
  52. 52. User Model Design Model Designer User Mental Model System System Image Mental Model
  53. 53. Design for people
  54. 54. User Interviews
  55. 55. Analysis
  56. 56. Contest Management: Scheduling Considering Scheduling Limitations Creating Master Schedules Avoid Scheduling Create District Master Schedule Conflicts Looks for Duplicates ADs schedule scheduling schedule from district games conflicts year to year Schedule Star Contest Entry Create Regional Master Schedule Uses template Creates Schedules Checks facility Scheduled Fills in gaps in schedule scheduling games at availability after district schedule at games defaults district meeting games region meeting Pays AD to Most sports Adjusts Mirrors district Schedules Schedules enter district/ are scheduled schedule for schedule from district games regional and region at the region conflicts Consider Students' year to year far in advance district games schedule level Follow the Rules Time Involvement Check season Changes Tries to Accepts District rep Uses blind One AD Considers start/end dates home/away to minimize games attends draw to schedules all district before accommodate student time at scheduled in regional schedule district home/ Factor in Travel schedule scheduling schedule games SS Factor in Daylight meeting games away games Time Calculates Schedules Follows SS sends Uses Determines Swaps home/ Uses rotation Schedules driving contest to fall mandated Blocks out notifications if preference list availability of away games to schedule games at distance from on certain days scheduling certain days game is to schedule night games each year games region meeting opponent of the week rules declined games
  57. 57. Alicia Alvarez Student Activities and Athletics Dir Too much to do and too little time!” Alicia Alvarez is busy! She oversees all student activities and the athletics program for a large high school. And if that isn't enough also maintains the school calendar. She is constantly balancing meetings and administrative tasks in her non-stop workday. Alicia not like to waste time and loathes to enter the same information twice. As a former soccer player and coach, Alicia loves athletics, she spends equal time focusing on activities. Alicia delegates a lot of administrative responsibility to her coaching and activities sta though she does keep a close watch. Her staff sometimes doesn't see the big picture in regards to budget concerns, logistics and, importantly, maintaining a healthy balance between the students' involvement with activities/athletics and their academic work. Background Goals Avoid scheduling conflicts. Married with two children. Save time and avoid duplicate entry of information. Worked her way up from a teacher to administration and is very dedicated. Maintain a clear view of the big picture. Uses the web, including shopping online and MS Office. Scenario The preparation for an athletic season starts at least four months in advance at the district scheduling meeting. Alicia attends the meeting with her tentative school calendar to make sure there aren't any conflicts with other school events. After the district master schedule is complete, Alicia will work with her coaches to fill out the rest of the schedule. She has final approval on all games. Alicia also puts the transportation and facility information on the schedule. She'll create specific reports for coaches, transportation and the facilities department. Right before the season officially begins, Alicia compiles the master eligibility list (MEL) from the team rosters provided by the coaches. She matches this information up with information from the guidance department. Alicia wishes there was an easier way to do this. The MEL is approved by the principal of the school.
  58. 58. Diagnosis and Initial Treatment Tasks Receive diagnosis Get referral to endocrinologist and Visit the endocrinologist and Create a management plan Adjust to having diabetes diabetic counselor diabetic counselor Scenarios Kerri hadn't been feeling well for a while. Kerri's primary care doctor referred her to Kerri was a bit nervous on her first visit to When Kerri first met with her diabetic Kerri feels guilty that she has diabetes. While at work she felt faint and really off. an endocrinologist and a diabetic the endocrinologist. The doctor was very counselor they worked together on She knew that it ran in her family and she Her co-workers took her to the ER. After counselor. Her primary care doctor told helpful, but did warn Kerri that she creating a plan for Kerri to control her was susceptible to the disease. Keri has accessing her condition and looking at the Kerri that he will want to increase his needed to healthier lifestyle. The doctor diabetes. Kerri described her current diet always struggled with her weight. She results of the blood work the ER doctors visits with her, just to check in to see how wanted to try and manage the disease and her counselor recommended drastic cycles between trying to loose weight and told her she might have diabetes. It was things are going. without medication. Kerri saw a diabetic changes in her diet and told her she doing nothing about it. Kerri is having a recommended that she visit with her counselor within the next few days. It was needs to start exercising. Her counselor hard time accepting that she has diabetes primary care doctor, who subsequently an informative visit and Kerri will be also reiterated that if she makes some and is determined to get better, but she is Kerri verified the diagnoses and told Kerri that seeing her once a week for the next few major changes in her lifestyle she'll be concerned about sticking to her Recently Diagnosed she has Type II diabetes. months. able to control her diabetes without management plan. medications. Laura was diagnosed with Type II Laura was able to see an endocrinologist Laura felt a bit better after her first visit Laura and her diabetic counselor came Laura had a hard time adjusting to her diabetes during a routine checkup. She within the next week. Her primary care with the endocrinologist. He was very up with a plan that included dietary new diet. Cutting back on the amount of didn't even realize that she had any doctor was able to get her the helpful, informative and positive. He changes and recommended exercise. The carbs she eats was the hardest part of issues, but her A1c level came high in her appointment. As always Laura wrote the recommended that Laura goto to diabetic counselor also gave Laura information to her new diet. She had a hard time blood work. Needless to say, Laura was time and date of her appointment down in training and to also see a diabetic read at home about diabetes. She also managing other aspects of her diabetes in shocked, but it did make sense once she her day planner. counselor weekly for the next few months. recommended a few additional resources, the first year. There were too many things talked through it with her doctor because Laura started her diabetic training the including websites, books and support to keep track of and she didn't quite there has been symptoms but she just next week and saw her diabetic counselor groups. understand all if the intricacies of her new Laura didn't understand what was going on. that same day. diet plan. Subsequently she progressed Has it Managed from Type I to Type II diabetes. John has had hypertension for many John went along with his doctor's The endocrinologist walked through John took the initial diabetic training. He John thinks this is a pain. He isn't healthy years. Before having a medical procedure recommendation to see see a John's symptoms again. John mentioned also saw a diabetic counselor a few to begin with and this is jut another issue the hospital ran some blood work and endocrinologist and a diabetic counselor. that he has some tingling in his feet. The times. They worked up a management he has to address. John initially hopes found out that John has Type II diabetes. He did ask his primary doctor why he doctor is concerned that John's diabetes plan that included controlling his diet and that taking a pill will help with minimal diet John wasn't phased. He knows he hasn't needed to see these other people. could progress and cause further simple exercise to get started. The changes. He hasn't change his diet for his kept himself in the best of health. complications. He gave John a counselor also showed John how to take hyper tension and he doubts he'll change prescription for a medication that'll help his glucose readings with his prescribed much for his diabetes. John is already maintain his glucose level, but dialing in monitor. used to having good and bad days, so John the correct does might take. The doctor he's not sure how much having diabetes Not Managed at All wants to checkin frequently to see how its will effect how he feels overall. going. Joan always leaves openings on her daily Joan always leaves openings on her daily Before each visit Joan reviews the Joan firmly believes that she must work in Joan knows that it takes time for the schedule to see recently diagnosed schedule to see recently diagnosed medical record for the patient. She likes concert with her patients. She is there to patient to adjust to their new life with diabetics. During the initial visit she'll diabetics. During the initial visit she'll to jot a few notes down to help shape the empower her patients and help them diabetes. She always tells her patients to make the determination if she should make the determination if she should conversation. She very busy, so she change their lifestyle. While setting up a make changes in small steps. Joan is continue to see the patient on a weekly or continue to see the patient on a weekly or doesn't have a lot of time to do this. She's plan, she ask the patient a lot of always positive and makes herself monthly basis. She always recommends monthly basis. She always recommends mostly concerned with the patients questions, especially about their current available to her patients. They can email the patient to make use of other the patient to make use of other numbers and other conditions or diet and exercise regime. She uses this or call her with any questions. She also resources, like the internet, printouts, resources, like the internet, printouts, symptoms they might have. information to make recommendations for helps the patients plan for any dips in Joan diabetes classes and support groups. diabetes classes and support groups. a management plan. their daily management. She provides Diabetic Counselor answers to quot;what if scenarios?quot; Functionality u.1.1 Display and explain diagnosis. u.1.3 Display appointment u.1.1 Display and explain diagnosis. u.1.7 Display management plan. u.1.10 Help adjust to disease. The patient should be able to see their The patient should be able to see their The patient should be able to see their The system needs to provide ways to information. diagnosis, including symptoms and an diagnosis, including symptoms and an custom management plan, including diet, help the patient to adjust to their new The patient should be able to see their explanation on what the it means and explanation on what the it means and exercise and other recommendations. condition, including encouragement and upcoming appointments, including date, how what caused it. how what caused it. access to additional support. time, location, reason and medical provider. u.1.2 Display medical history. u.1.4 Request Appointments. u.1.5 Display treatment plan. u.1.8 Display additional resources. u.1.11 Display management plan The patient should be able to see their The patient should be able to request The patient should be able to see their The patient should be able to see any progress. medical history (Electronic Health appointments with their doctors. doctor's treatment plan, including next additional resources available to them The patient should be able to see Record). steps, medication information, etc... including classes, online resources, progress in managing their disease.
  59. 59. Know your users and think about context of use.
  60. 60. Conversation
  61. 61. How does a design get developed?
  62. 62. Design
  63. 63. Design
  64. 64. Design Develop
  65. 65. Waterfall
  66. 66. How do you react to divergent paths?
  67. 67. Design
  68. 68. Design Develop
  69. 69. Agile Manifesto
  70. 70. Individuals and interactions over processes and tools
  71. 71. Working software over comprehensive documentation
  72. 72. Customer collaboration over contract negotiation
  73. 73. Responding to change over following a plan
  74. 74. Design is Agile!
  75. 75. Iterate on paper.
  76. 76. Prototype.
  77. 77. Explore solutions based on insights gained during research.
  78. 78. “In the beginner’s mind, there are many possibilities; in the expert’s mind, there are few.”—Shunryu Suzuki
  79. 79. Design is generative.
  80. 80. Does it fit within context of use?
  81. 81. Alicia Alvarez Student Activities and Athletics Dir Too much to do and too little time!” Alicia Alvarez is busy! She oversees all student activities and the athletics program for a large high school. And if that isn't enough also maintains the school calendar. She is constantly balancing meetings and administrative tasks in her non-stop workday. Alicia not like to waste time and loathes to enter the same information twice. As a former soccer player and coach, Alicia loves athletics, she spends equal time focusing on activities. Alicia delegates a lot of administrative responsibility to her coaching and activities sta though she does keep a close watch. Her staff sometimes doesn't see the big picture in regards to budget concerns, logistics and, importantly, maintaining a healthy balance between the students' involvement with activities/athletics and their academic work. Background Goals Avoid scheduling conflicts. Married with two children. Save time and avoid duplicate entry of information. Worked her way up from a teacher to administration and is very dedicated. Maintain a clear view of the big picture. Uses the web, including shopping online and MS Office. Scenario The preparation for an athletic season starts at least four months in advance at the district scheduling meeting. Alicia attends the meeting with her tentative school calendar to make sure there aren't any conflicts with other school events. After the district master schedule is complete, Alicia will work with her coaches to fill out the rest of the schedule. She has final approval on all games. Alicia also puts the transportation and facility information on the schedule. She'll create specific reports for coaches, transportation and the facilities department. Right before the season officially begins, Alicia compiles the master eligibility list (MEL) from the team rosters provided by the coaches. She matches this information up with information from the guidance department. Alicia wishes there was an easier way to do this. The MEL is approved by the principal of the school.
  82. 82. Design for people
  83. 83. Throw it away.
  84. 84. Sound Familiar?
  85. 85. Agile Development
  86. 86. Design for people
  87. 87. Conversation
  88. 88. Alan Cooper
  89. 89. Can’t always throw one away.
  90. 90. Maze
  91. 91. You need to know where to go!
  92. 92. High Level Analysis
  93. 93. High Level Research: Identify Business & User Goals and Needs Analysis
  94. 94. High Level Research: Identify Business & User Goals and Needs Analysis Product Backlog
  95. 95. High Level Research: Identify Business & User Goals and Needs Analysis Product Requirements Definition: Analysis Backlog
  96. 96. High Level Research: Identify Business & User Goals and Needs Analysis Product Requirements Definition: Analysis Backlog Architecture Design
  97. 97. High Level Research: Identify Business & User Goals and Needs Analysis Product Requirements Definition: Analysis Backlog Architecture Strategic Definition: Concept & Vision (framework) Design
  98. 98. High Level Research: Identify Business & User Goals and Needs Analysis Product Requirements Definition: Analysis Backlog Architecture Strategic Definition: Concept & Vision (framework) Design Iterate
  99. 99. Strategic Definition: Concept & Vision (framework & behavior)
  100. 100. Strategic Definition: Concept & Vision (framework & behavior) Iterate
  101. 101. Strategic Definition: Concept and Vision
  102. 102. Design Vision: Disease Management Tool Preliminary Site Architecture, Features and Screens Vision Change is hard, especially when you have to make a sudden and possibly drastic change to your Our vision is to create a Disease Management Tool (DMT) that helps medical providers to spur lifestyle. This is the case for many diabetics. Typically they find out they have the disease later in life change in their patients. This will be accomplished by creating functionality that will help medical after they have developed their habits. If they haven!t been living a healthy lifestyle to begin with, it providers: will be a struggle for them to change their ways. We found in our research that a diabetics initial goal is to create a routine for themselves that adequately manages their disease. Typically this requires - Inform their patients about the dangers of their disease if left untreated. change. Change in diet, exercise and the introduction of having to track blood sugar levels and - Assess the willingness of their patients to change and make recommendations based upon the possibly taking medication. Depending on the motivation of the diabetic change will either be hard or patient's archetype. easy. Change does not happen over night, and in many cases it!s a life long struggle to stay in a - Plan a course of action for the patient including how to manage their disease daily. new routine. - Act by helping their patients implement their plan by setting achievable goals and subsequent rewards for meeting the goals. Change has six stages: precontemplation, contemplation, determination, action, maintenance and - Track patient progress through a series of tools available to both the patient and provider. termination. A person can cycle through these stages time and time again. It could take up to six months for someone to finally settle into routine maintenance. It!s a difficult road to get there, that Thought the DMT has a provider focus it is important to actively engage the medical providers! requires motivation, encouragement, empathy and support. patients in this overall process. The patients need to see progress. They also need to be able to correlate non-management of the disease with how they feel. The DMT must help the patient: Looking beyond the initial requirements of the patient portal, we wonder how can we best help a medical provider spur change in their patients who need to radically reshape their lifestyle and are - Maintain their plan by allowing them to easily track progress and view their plan. most likely precontemplated–either very reluctant to change, have given up hope, very resistant to - Avoid and/or Recover from possible pitfalls or relapses based on information from their providers. being told what to do or has rationalized their current state. In addition, how can we best support the - Improve their overall wellness. patient who has decided to change. Medical providers can no longer just prescribe change, they need to fully support their patients through the six stages of change. Our vision will be achieved by implementing the key functionality listed below. Key Functionality Shared Resource Library The provider will be able to add resources Inform, Assess, Plan, Act, Track At the heart of the DMT is the management (documents, links, lists, etc...) to their wizard that will help providers spur change resource library. All of the entries into the Documents in their patients. There will be tools to help library can be shared amongst multiple Inform Assess Plan Act Track the provider to easily inform, assess, plan, providers. act and track the patients management Resources plan. Provide information Determine Create daily Set goals and Track progress motivations and management plan rewards willingness to change Wellness Meter The Wellness Meter is a graphical snapshot Change Archetypes Based on an initial assessment the system of multiple measure used to determine if the will be able to recommend a course of patient is meeting all of his goals and how action (plan) for 5 different change Managed Not Managed well they feel. A threshold is determined Recently Diagnosed Has Changed; Needs Willing but Difficult to Willing to Change archetypes. The system will provide custom during the initial planing phase. Additional Change Change packets of information and custom pans based on each archetype. This will help Recently Diagnosed Not Managed Not Willing to Change Not Willing to Change jump start the planning process. Patient Access to Information and Tracking Patients will be able to access their information online or offline. Offline Alerts & Reminders Both patients and providers will receive information will be available as printouts, Print Online alerts (if progress has stumbled) or tracking forms and progress updates. The Take reminders (take medications). This will help Warning patient will also be able to track their Meds the patient get into a routine. progress over the phone, using SMS text SMS Phone messages or by hand. Text
  103. 103. Design Vision: Disease Management Tool Preliminary Provider Flow Precontemplation Contemplation Determination Action Maintenance Relapse increase perception of risks and problems evoke reasons to change, risks of not determine best course of action to seek help take steps towards change help identify and use strategies to prevent help renew the process without becoming Stages of Change with current behavior changing; strengthen the self-efficacy for change relapse stuck or demoralized change of current behavior Inform ! Assess ! Plan ! Act ! Track ! Repeat As Necessary First Visit 1) Login & Select Patient 1) Assess willingness to change 1) Make a Plan 1) Receommended Goals 1) Track Plan Progress 1) Patient Wellness Alerts After login the provider is The provider can either The system has created Patients Assess Plan If the patient is not The system will As part of the plan the Alert Plan Track brought to the Patients select a predetermined a plan based on the meeting their goals and recommend goals based system sets up easy screen. From the this archetype of change or assessment. The system has stumbled the system on the assessment. tracking tools for the key screen the provider can ask the patient a series will always suggest an will alert the provider. It Some of the initial goals measures/goals. These add a new patient or of questions to assess exercise regime, diet will also suggest that the would include glucose can be accessed by the select a new patient. their willingness to changes and tracking provide re-look at the monitoring, carb and patient online or over the change. The information glucose. But it will adjust plan to adjust to make sugar reduction and phone via voice, SMS used here will be used to the intensity of the success more exercise. text or tracked on paper. determine a base plan change in diet and achievable. the provider can enter in for the patient. exercise based on the in any measure at a assessment. follow up visit. 2) Review Medical History 2) Tweak the Plan 2) Patient Reminders 2) Review Assessment 2) Tweak the Goals and Add Reward After selecting a patient The provider can tweak New Patient Plan The provider can review The provider can tweak If patient needs Track Assessment Results Plan the provider can review a the plan,including which the results of the the goals by level of additional assistance brief snapshot of the measures to track, initial assessment, which might intensity, frequency or between visits to patients medical history threshold for success make additional target levels. The maintain their plan, the including diagnosis and and specific instructions recommendations on provider can also set provider can set up treatment plan from the on overall daily how best to proceed. rewards for the patient. reminders (take doctor. The provider can management. This might include The rewards are based medication, do a glucose take notes if needed. providing additional on a sliding scale to reading, etc...) for the information to the patient promote achievable patient. the reminders or setting appropriate success. could be an email, phone expectations of change. call or SMS text. 3) Select & Print Initial Information 3) Select & Print Additional Information 3) Identify Support Network Next the provider then New Patient Next the provider adds The provider works with New Patient Network adds the quot;New Patientquot; additional information to the a patient to identify a packet to the patient's the patient's personal support network. Details personal library. The library to help support of the plan can be packet contains the plan. The provider shared with the network information on diabetes can print out the as well as progress. (what is it and risks) and information if needed. information on how to manage the disease. The provider then prints out the packet for the patient. 4) Print the Plan and Setup Access The provider prints the Plan plan for the patient. Also, the provider sets up online or phone access to the system. Follow Up Visits 1) Reassess willingness to change 1) Tweak the Goals and Rewards 1) Tweak the Plan 1) Display Plan Progress The provider can tweak The provider can tweak If the patient's The provider can Plan Plan Track Assess the goals by level of the plan, including which information is up to date reassess the patients intensity, frequency or measures to track, initial the provider can easily willingness to change. target levels. The threshold for success see the patient's The information used provider can also tweak and specific instructions progress. The progress here will be used to the rewards for the on overall daily can be tracked as determine a base plan patient. management to help the individual measures or in for the patient. patient achieve success. a combined Wellness Meter. The provider can print out a progress update for the patient. 2) Identify Pitfalls 2) Identify What is Working The system highlights Track The provider should ask Success any portion of the plan the patient what is that isn't improving. the working and what is not. system will suggest that The system will track this the provider review the information in an ongoing plan with the patient to journal for the patient. determine what is working and how they
  104. 104. Preliminary Site Architecture > Main Navigation and Functionality List Request Medications Refills Asess Plan Medications Act Inform Diet Profile Create Plan Goals Track Ac1 Cancel Providers Exercise Appointment Add Appointments Track Provider Notes Appointments Maintain Glucose Plan Patients Manage Request Additional Appointment Add Assign Measures Change Treatment Providers Plan Plan/Notes Weight Add Patient Medical For Add Profile History Appintment Login Patients Notes Plan For Providers Add Medications Set Goals Diet Long Term Effects Learn Library Exercise Diabetes Basics Add Contacts/ Programs Treatment Create Packets Add Resouces Why What is it? Upload Documents Add Links Key
  105. 105. Concept Model: Sessionhead Prepared By: Summit Projects (Confidential) Sample Songs can use (full length) can listen to a free can be shared with Other Users Short Version Short Version to try out the can listen to a free has a (30 second) (30 second) Third Party can be shared with Sites of a of a shared community selects a using the Mix to create a A User Mixer Song can be search for by can create an Account/Profile Album Artisit has an Login/Register Name The user must login to use the following functionality. has a shared Tag output is stored in Original Version the user's must purchase an to create a new (full length) This is a shared version of a user's mix. The short Long Version can also listen to existing of a Community Mix version can be listened to (Full Length) for free. The user must purchase the original to listen to the full version. can add Ratings to a latest version can be remixed using the can add Comments to a has My Mixes can download Download their

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