User Study “ the System” Laura Brunetti Kshitiz Anand Vignesh Ramesh
Overview <ul><li>Study type and Rationale </li></ul><ul><li>Goal </li></ul><ul><li>Strategies and Methods </li></ul><ul><u...
Study Type: Fly-on-the-wall <ul><li>Insights from our focus group </li></ul><ul><li>Varying points of view on the topic. <...
<ul><ul><li>“ The System” </li></ul></ul><ul><li>Official  – services and organizations. </li></ul><ul><ul><li>Visible, ta...
Goal <ul><li>“ What is the system’s role in homelessness?”   </li></ul><ul><li>Specifically the unspoken public view and i...
Strategies and Methods <ul><li>Who? </li></ul><ul><ul><li>General population and homeless around city </li></ul></ul><ul><...
<ul><li>What? </li></ul><ul><ul><li>Non-verbal communication </li></ul></ul><ul><ul><ul><li>body language </li></ul></ul><...
Observations (Results) <ul><li>General population & homeless </li></ul><ul><ul><li>People did not approach the homeless.  ...
Observations (Results) <ul><li>Aid center workers & homeless </li></ul><ul><ul><li>Aid workers did approach homeless (afte...
Observations (Results) <ul><li>Homeless & homeless </li></ul><ul><ul><li>Often traveled alone. </li></ul></ul><ul><ul><li>...
Insights <ul><li>Sense of community among homeless. </li></ul><ul><li>General population feel no responsibility, because n...
Reflections <ul><li>Longer periods of observation. </li></ul><ul><li>Difficult to completely understand a person’s motivat...
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User Study of Homeless

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  • User Study of Homeless

    1. 1. User Study “ the System” Laura Brunetti Kshitiz Anand Vignesh Ramesh
    2. 2. Overview <ul><li>Study type and Rationale </li></ul><ul><li>Goal </li></ul><ul><li>Strategies and Methods </li></ul><ul><ul><li>Who? </li></ul></ul><ul><ul><li>Why? </li></ul></ul><ul><ul><li>How? </li></ul></ul><ul><ul><li>What? </li></ul></ul><ul><li>Observations </li></ul><ul><li>Insights </li></ul><ul><li>Reflections </li></ul>
    3. 3. Study Type: Fly-on-the-wall <ul><li>Insights from our focus group </li></ul><ul><li>Varying points of view on the topic. </li></ul><ul><li>Addressing any one or a combination of the core issues will help alleviate the symptom of homelessness. </li></ul><ul><li>The current support system is flawed </li></ul><ul><li>Homelessness is a topic that makes some people uncomfortable. </li></ul><ul><li>Homelessness is not my problem. </li></ul>
    4. 4. <ul><ul><li>“ The System” </li></ul></ul><ul><li>Official – services and organizations. </li></ul><ul><ul><li>Visible, tangible, defined missions and goals, statistics. </li></ul></ul><ul><li>Social – general “everyday” social interactions, public/societal view </li></ul><ul><ul><li>Intangible, not well defined </li></ul></ul>Study Type: Fly-on-the-wall
    5. 5. Goal <ul><li>“ What is the system’s role in homelessness?” </li></ul><ul><li>Specifically the unspoken public view and interaction. </li></ul><ul><li>What people actually do </li></ul><ul><li>vs . what they think they do/would do. </li></ul>
    6. 6. Strategies and Methods <ul><li>Who? </li></ul><ul><ul><li>General population and homeless around city </li></ul></ul><ul><li>Why? </li></ul><ul><ul><li>Hardest to define. Organizations have defined mission and goals. </li></ul></ul><ul><li>How? Where? </li></ul><ul><ul><li>Environments </li></ul></ul><ul><ul><ul><li>Major downtown areas (streets & parks), homeless aid centers. </li></ul></ul></ul><ul><ul><li>Activities (interactions) </li></ul></ul><ul><ul><ul><li>General population & homeless </li></ul></ul></ul><ul><ul><ul><li>Aid center workers & homeless </li></ul></ul></ul><ul><ul><ul><li>Homeless & homeless </li></ul></ul></ul>
    7. 7. <ul><li>What? </li></ul><ul><ul><li>Non-verbal communication </li></ul></ul><ul><ul><ul><li>body language </li></ul></ul></ul><ul><ul><ul><li>Reaction </li></ul></ul></ul><ul><ul><li>Verbal communication </li></ul></ul>Strategies and Methods
    8. 8. Observations (Results) <ul><li>General population & homeless </li></ul><ul><ul><li>People did not approach the homeless. Interactions were initiated by a homeless person. </li></ul></ul><ul><ul><li>No physical touch. Eye contact established. </li></ul></ul><ul><ul><li>Conversation limited to homeless asking for something (mainly money), homeless were rejected. </li></ul></ul>
    9. 9. Observations (Results) <ul><li>Aid center workers & homeless </li></ul><ul><ul><li>Aid workers did approach homeless (after homeless entered shelter). </li></ul></ul><ul><ul><li>No physical touch. Eye contact established. </li></ul></ul><ul><ul><li>Conversation expands beyond simply asking for something. Mostly surface level “How’s it going?” </li></ul></ul>
    10. 10. Observations (Results) <ul><li>Homeless & homeless </li></ul><ul><ul><li>Often traveled alone. </li></ul></ul><ul><ul><li>Congregated at specific locations and times. </li></ul></ul><ul><ul><li>Physical touch-hugs, hand shakes. </li></ul></ul><ul><ul><li>Called each other by their names. Eye contact established. </li></ul></ul><ul><ul><li>Conversation about emotions (“pumped up and smiling”) and social activities (“I got cash. We can go out today.”) and ‘serious’ things (a place to live, roommates, security deposits) </li></ul></ul>
    11. 11. Insights <ul><li>Sense of community among homeless. </li></ul><ul><li>General population feel no responsibility, because no sense of community with homeless </li></ul><ul><ul><li>take no action. </li></ul></ul><ul><ul><li>take no time to learn about resources. </li></ul></ul><ul><li>Shelters freely give material needs and occasionally people may give money/food, therefore homeless may not be motivated to acquire on own what can get from shelter. </li></ul>
    12. 12. Reflections <ul><li>Longer periods of observation. </li></ul><ul><li>Difficult to completely understand a person’s motivations/logic behind their actions. </li></ul><ul><li>Use of professional equipment. </li></ul><ul><li>Different observations for the same event vs. Observations for different events. </li></ul>

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