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User Study of Homeless

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User Study of Homeless User Study of Homeless Presentation Transcript

  • User Study “ the System” Laura Brunetti Kshitiz Anand Vignesh Ramesh
  • Overview
    • Study type and Rationale
    • Goal
    • Strategies and Methods
      • Who?
      • Why?
      • How?
      • What?
    • Observations
    • Insights
    • Reflections
  • Study Type: Fly-on-the-wall
    • Insights from our focus group
    • Varying points of view on the topic.
    • Addressing any one or a combination of the core issues will help alleviate the symptom of homelessness.
    • The current support system is flawed
    • Homelessness is a topic that makes some people uncomfortable.
    • Homelessness is not my problem.
      • “ The System”
    • Official – services and organizations.
      • Visible, tangible, defined missions and goals, statistics.
    • Social – general “everyday” social interactions, public/societal view
      • Intangible, not well defined
    Study Type: Fly-on-the-wall
  • Goal
    • “ What is the system’s role in homelessness?”
    • Specifically the unspoken public view and interaction.
    • What people actually do
    • vs . what they think they do/would do.
  • Strategies and Methods
    • Who?
      • General population and homeless around city
    • Why?
      • Hardest to define. Organizations have defined mission and goals.
    • How? Where?
      • Environments
        • Major downtown areas (streets & parks), homeless aid centers.
      • Activities (interactions)
        • General population & homeless
        • Aid center workers & homeless
        • Homeless & homeless
    • What?
      • Non-verbal communication
        • body language
        • Reaction
      • Verbal communication
    Strategies and Methods
  • Observations (Results)
    • General population & homeless
      • People did not approach the homeless. Interactions were initiated by a homeless person.
      • No physical touch. Eye contact established.
      • Conversation limited to homeless asking for something (mainly money), homeless were rejected.
  • Observations (Results)
    • Aid center workers & homeless
      • Aid workers did approach homeless (after homeless entered shelter).
      • No physical touch. Eye contact established.
      • Conversation expands beyond simply asking for something. Mostly surface level “How’s it going?”
  • Observations (Results)
    • Homeless & homeless
      • Often traveled alone.
      • Congregated at specific locations and times.
      • Physical touch-hugs, hand shakes.
      • Called each other by their names. Eye contact established.
      • Conversation about emotions (“pumped up and smiling”) and social activities (“I got cash. We can go out today.”) and ‘serious’ things (a place to live, roommates, security deposits)
  • Insights
    • Sense of community among homeless.
    • General population feel no responsibility, because no sense of community with homeless
      • take no action.
      • take no time to learn about resources.
    • Shelters freely give material needs and occasionally people may give money/food, therefore homeless may not be motivated to acquire on own what can get from shelter.
  • Reflections
    • Longer periods of observation.
    • Difficult to completely understand a person’s motivations/logic behind their actions.
    • Use of professional equipment.
    • Different observations for the same event vs. Observations for different events.