Slideshareblue Butler™ I Dr

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Slideshareblue Butler™ I Dr

  1. 1. blueButler™ iDRblueButler iDR for Insurance
  2. 2. Agenda • Introductions • Why blueButler iDR? • InvestmentblueButler iDR for Insurance
  3. 3. Why blueButler iDR? blueButler iDR Enables Agencies to:• Improve Customer Retention Rates.• Grow Your Existing Book of Business.• Improve the Quality of the Customer Experience.• Maintain a Highly Qualified Workforce.• Enhance the Value of the Agency Management System.• Mitigate E&O exposure. blueButler iDR for Insurance
  4. 4. Customer Retention & Revenue Growth blueButler iDR enables Agencies to:• Proactively manage the Renewal process.• Automates Campaigns• Identify new leads and revenue growth opportunities.• Close business over the phone.• Communicate to Agents critical information such as new product offerings, competitive intelligence, and compliance matters. blueButler iDR for Insurance
  5. 5. WHAT IS blueButler iDR iDR?• Secure Phone Recording technology• Turnkey Windows system• Integrated Suite of Applications and Reports• Agency Management System integration blueButler iDR for Insurance
  6. 6. Errors & Ommisions blueButler iDR enables Agencies to:• Automatically transfer recorded calls to the Agency Management System.• Minimize investigative costs and payouts.• Real-time access to recorded conversations.• Reduce the risk of creating a disgruntled customer. blueButler iDR for Insurance
  7. 7. Highly Qualified Workforce blueButler iDR enables Agencies to:• Implement Customer Service “Best Practices.”• Provide Sales training designed for the Insurance Industry, by Insurance Industry subject matter experts.• Offer training in multiple formats.• Improve Employee Satisfaction. blueButler iDR for Insurance
  8. 8. Improve the Quality of the Customer Experience blueButler iDR enables Agencies to:• Develop and enforce Quality standards.• Implement continuous quality improvement.• Track and monitor telephone related business processes.• Monitor telephone skills and offer improvement efforts. blueButler iDR for Insurance
  9. 9. Improve the Value of Your CRM or Agency Management System blueButler iDR enables Agencies to:• Realize seamless integration/interoperability with all major Agency Management Systems.• Maintain a single repository for customer information and call recordings. Provide Sales training designed for the Insurance Industry, by Insurance Industry subject matter experts.• Offer training in multiple formats.• Improve Employee Satisfaction. blueButler iDR for Insurance
  10. 10. FEATURES & BENEFITS  Phone Call Recording  Self-paced / Group Sales Training Automated Lead  Audio Consent Generation Scripts Peer-to-peer  Objection Handling training Techniques Call-of-the-Week  Agency Management reviews System Connection module Data Mining Call Activity Reports  Quality Benchmarks / Evaluations blueButler iDR for Insurance
  11. 11. Paste or email integration supported with every Agency Management (connection module in development for Broker Workstation) blueButler iDR for Insurance
  12. 12. Know what is happening in your business – listen to calls; download / email to share; evaluate; include in your in-house training material Locate any recorded call with ease. Use the filter options to locate calls by date, person, caller-id, and other criteria. Monitor real-time phone call activity. See who is on a call, for how long, and compare calls per person.Link any recorded call on selected AgencyManagement System systems – access and play them directly from the Agency Management System client record. blueButler iDR for Insurance
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  14. 14. blueButler iDR for Insurance
  15. 15. blueButler iDR for Insurance
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  17. 17. blueButler iDR for Insurance
  18. 18. blueButler iDR for Insurance
  19. 19. BROKER FEEDBACKAccess Insurance Group McCam Insurance(Improved business efficiencies) (Higher retention rates)Advocate Insurance Group Willis Canada(Call review training & dispute resolution) (E&O mitigation)Haber Blain Insurance Brokers(Higher retention rates, reduced paperwork, 6 month payback) blueButler iDR for Insurance
  20. 20. BOTTOM LINE IMPACT • Mitigate your E&O Exposure • Drive Revenue – Improve renewal rates – Up-sell / cross-sell lead conversions – New business • Protect your Customer Base – Know what your customers are hearing • Improve your Customer Experience – Coaching / training – CSR Best PracticesblueButler iDR for Insurance
  21. 21. APPENDIX • Trunk / Station-side Recording • IP Station Recording • Dialogic option • ArchitectureblueButler iDR for Insurance
  22. 22. PUBLIC TELEPHONE network PRI/T1/E1 or Analog trunk taps Trunk-side SMDR data feed from PBX Recording Phone System (PBX / KEY) Digital or Analog Station taps Station-side Recording PBX Digital or Analog PhonesblueButler iDR for Insurance
  23. 23. IP station RecordingblueButler iDR for Insurance
  24. 24. DIALOGIC OPTION • Playback Privacy using any phone • On-Demand Recording • Live Monitor any recorded phone PUBLIC blueButlerTELEPHONE network iDR™ (local or remote access) Server • Broadcast MessagingPBX / KEY system Dialogic card(s) - Digital station emulation - Analog lineblueButler iDR for Insurance
  25. 25. PBX LAN INTERNET Appliance IP Application Server PUBLICTELEPHONE PBX LAN OPTION: network Virtual IT infrastructure Appliance REMOTE (e.g., VMWare on blade (Call processing / OFFICE servers with SAN) Call recording) blueButler iDR for Insurance

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