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Real Time Crisis Presentation to the SMILE (Social Media the Internet and Law Enforcement) Conference on 9/24/2013

Real Time Crisis Presentation to the SMILE (Social Media the Internet and Law Enforcement) Conference on 9/24/2013

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Rtc presentation 20130924 color Rtc presentation 20130924 color Presentation Transcript

  • Presented by: Scott Mills - Advisor K. Scott Abrams – Incorporating Board Anne Marie Batten – Executive Director (Via Google Hangout)
  • Topics  Background  What is RTC?  How Can RTC Assist?  Case Study  Collaboration  Questions 9/24/2013
  • Background 9/24/2013
  • Younger Generation Stats Recent Youth in Policing classes observation:  98% of students had smart phones  68% had Twitter accounts  100% had experienced some type of traumatic event 9/24/2013
  • Statistics Leading cause of death by injury?  Suicide  According to 2012 study published in American Journal of Public Health  Surpasses traffic deaths during last decade  Suicide ranks 11th for all deaths when considering all medical conditions  Suicides increased 15% over past ten years 9/24/2013
  • Demographics  Continued proliferation of smart phones, tablets, etc.  Social Media use is one of the most prevalent forms of communication currently being used and growing  Twitter users send over 400 million tweets each day  There are288 million monthly active users and over 500 million registered accounts on Twitter 9/24/2013
  • Demographics, Cont’d  The fastest growing age demographic on twitter is the 55-64 year age group  Social Media has overtaken porn as the number one activity on the web  25% of smart phone owners ages 18-44 say they can’t recall the last time their smart phone wasn’t next to them 9/24/2013
  • What is RTC? 9/24/2013
  • Real Time Crisis Team 9/24/2013
  • Structure  Charitable organization incorporating under the laws of Canada  Professionally trained staff in areas of mental health emergencies  Began operations in Toronto, Canada, with the goal of expanding throughout Canada and the United States 9/24/2013
  • Vision The recognized leader in real-time intervention while becoming the leading authority regarding positive and negative effects of social media communications during traumatic events. 9/24/2013
  • Mission Connecting Real Time Professionals in Real Time Interventions. 9/24/2013
  • Purpose  Trained professionals saving and improving lives through the utilization of social media tools and resources.  Empowering and promoting safety and successful outcomes through the engagement and development of trusted relationships. 9/24/2013
  • Purpose, Cont’d  Excel by bridging the gap between community, social services and law enforcement through virtual crisis intervention and negotiation.  Engaging, assessing, identifying risk and responding to Real Time Crisis in Real Time. 9/24/2013
  • Charitable Status Objects To address and prevent specific issues and incidents faced by persons struggling with mental illness or experiencing traumatic events by establishing and operating a social media-based crisis intervention program offering assessment, support and stabilization services. 9/24/2013
  • Charitable Status Objects To address and prevent problems, challenges and issues faced by persons struggling with mental illness or experiencing traumatic events by providing suicide prevention services, crisis intervention services, community outreach and education. 9/24/2013
  • How Does It Work?  Data mining social media networks for individuals in distress  Intervene at the request of a law enforcement agency  Crisis Nurse engages directly with person at risk, reaches out in a nonjudgmental way  Listen more, talk less. While listening, assessment and level of risk determined. 9/24/2013
  • How Does It Work? Cont’d  A response appropriate for risk level is created  Safety for all is primary concern  If weapons or acute medical risk, help is obtained immediately  Majority of cases don’t require a response and can be resolved with support and community referrals 9/24/2013
  • RTC Goals  Manage call for mental-health related calls with a social media component for Toronto Police  Looking to reduce 911 calls for service, policing hours and visits to the emergency department  Looking to save and improve lives by building trusted relationships using technology 9/24/2013
  • RTC Goals, Cont’d  Collaborate with community partners such as Victim Services, G0 Transit Safety officers, probation officers, leaders in the education sector and community mental health supporters  Provide social media support for interested community partners already helping others but not currently using technology 9/24/2013
  • How Can RTC Assist? 9/24/2013
  • Situational Assistance  Potential for assistance in:  Mental health intervention  Youth cyber bullying related matters  Domestic violence  Sexual assault  Human Trafficking  Some persons at risk are unable to call for help but can use smart phone and obtain a connection and help silently 9/24/2013
  • Situational Assistance  Individuals who have received support from nurse and officer (RTC) continue to reach out for help on social media post intervention but direct their concerns to RTC in lieu of police intervention  Healthy outcomes are also maintained through partnership with The Gatehouse, who assists those suffering ongoing trauma, post child exploitation and abuse 9/24/2013
  • Situational Assistance  RTC focuses on prevention of the crisis. A successful online intervention can prevent an escalation that potentially leads to an emergency response that could result in injury for the person at risk and the service provider. 9/24/2013
  • Case Study 9/24/2013
  • Case Study Example Background  36 year old female with a history of PTSD and depression  Struggling with substance abuse (drugs and alcohol) intensifying increased thoughts of self-harm  Situation escalates rapidly and little control of anger  Heightened aggression has led to previous assault charges and police intervention 9/24/2013
  • Collaboration 9/24/2013
  • Working Together  Partnership Essential between law enforcement partners in management of social media and related mental health professionals  There are no catchment areas in the virtual world  Scott M. and Anne Marie, located in Toronto, assisted persons outside of the area and out of the province directly related to a recent Twitter hoax requiring investigation which led to Greece. 9/24/2013
  • Working Together, Cont’d  Looking to connect through Crime Stoppers organizations  Ability for Crime Stoppers coordinator:  To identify a traumatic event situation through a phone or electronic media contact  Seamlessly hand off traumatic event to RTC  Promote safety and security through collaborative partnership and handling events outside of policing activities 9/24/2013
  • Summary 9/24/2013
  • ? Questions ? 9/24/2013
  • Copy of this Presentation?  A copy of this presentation may be obtained by going to Slideshare at the following URL:  http://www.slideshare.net/ksabrams/rtc- presentation-20130924-color 9/24/2013
  • Acknowledgments:  Toronto Police Department  Jeffbullas.com  Social Media Today  Toronto Star 9/24/2013
  • Contact Information: K. Scott Abrams, CPA, CGMA, FHFMA Incorporating Director – Real Time Crisis Immediate Past Chairman - Crime Stoppers USA President - Wisconsin State Crime Stoppers Board Member & Executive Committee- Crime Stoppers of Racine County 2310 S. Green Bay Rd. Suite C PMB 186 Racine, WI 53406-4957 Phone:262-672-4645 Cell: 920-210-3728 Skype: Snoopy4Ever71 SAbrams@crimestoppersusa.com 9/24/2013
  • September 24, 2013