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Customer experience is key in todays economy

by Artificial Industry on Jan 24, 2011

  • 3,564 views

"It is not enough that we build products that function, that are understandable and usable - we also need to build products that bring joy and excitement pleasure and fun, and yes, beauty, to people's ...

"It is not enough that we build products that function, that are understandable and usable - we also need to build products that bring joy and excitement pleasure and fun, and yes, beauty, to people's lives."- Donald Norman - Human Centered Design Institute -

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customer experience gamification experience design human centered design engagement design

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Customer experience is key in todays economy — Presentation Transcript