Presented Oct. 24, 2008
3CMA Conference
Web-Based Internal
Communications
Presented by Kristy Fifelski
E-PIO, City of Reno, Nevada

Web-Based Internal Communications
Agenda
City of Reno Intranet
the good, the bad & the ugly
our redesign project
Your Intranet Project
advice from webmasters
“bad” intranets
How to approach your webmaster;-)
Questions?

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Web-Based Internal Communications
City of Reno Intranet Redesign
Resources
finding
• Easy to find forms
A B
• Processes explained
• FAQs

Web-Based Internal Communications
City of Reno Intranet Redesign
enhanced
Communication
• News & Announcements
• Electronic Newsletters
• Quick Poll

Web-Based Internal Communications
City of Reno Intranet Redesign
improved
Collaboration
• Projects
• Forums

Web-Based Internal Communications
Your Intranet Project
advice from the Start
• utilize existing committees
• involve HR
• survey employees
• content management

Web-Based Internal Communications
Advice from Webmasters
Bellingham, WA
Galesburg, IL
Larimer County, CO
Overland Park, KS
Wilson, NC

Web-Based Internal Communications
Ugly Government Intranets
(screenshots used with permission)

Web-Based Internal Communications
Before & After
(screenshots used with permission)

Before

After

Before

After

Web-Based Internal Communications
Your Intranet Project
approaching a Webmaster
• assume they probably have an
intranet project in the works, or ideas
• offer to help
• always ask their opinion and advice

Web-Based Internal Communications
Questions…