Managing A Website Redesign Tips & Ideas from the City of Reno Project Kristy Fifelski, E-Public Information Officer / City of Reno Tom Johnson, Project Manager / Vision Internet

Topics City of Reno Project Background Getting Approval Define the Need Identify the Players Make the Case Planning the Project Managing the Process Reflecting, Enhancing & Monitoring

City of Reno Project Background

Getting Approval

Define the Need

Identify the Players

Make the Case

Planning the Project

Managing the Process

Reflecting, Enhancing & Monitoring

City of Reno Project Background

Former City of Reno website

Former website

Former website

Former website

Former website

Former website

Link Former website

www.cityofreno.com Redesigned City of Reno website Launched July 9, 2007

Getting Approval Define the Need Identify the Players Make the Case

Define the Need

Identify the Players

Make the Case

Planning the Project Committee Goals Contract Timeline 3 rd Party Tools

Committee

Goals

Contract

Timeline

3 rd Party Tools

Managing the Process Our Process Keeping Momentum Training Implementation

Our Process

Keeping Momentum

Training

Implementation

Website info on employee intranet

Created training docs using Adobe InDesign

Reflecting, Enhancing, Monitoring

Created custom error page

Tom Johnson, Vision Internet Tips to Keep In Mind When Planning a Redesign

Tips to Keep In Mind When Planning a Redesign Get input from your website audiences before your start. Keep your users and audiences in mind when designing the information architecture. Don’t Go It Alone – Get a committee together to participate in the project and help with decision-making. Consider re-writing content, not just porting over the old content from your current site. (“Garbage In, Garbage Out”) Make the redesign “More than skin deep” - Add new technology, functionality and interactivity to the website that you did not have on your previous site.

Get input from your website audiences before your start. Keep your users and audiences in mind when designing the information architecture.

Don’t Go It Alone – Get a committee together to participate in the project and help with decision-making.

Consider re-writing content, not just porting over the old content from your current site. (“Garbage In, Garbage Out”)

Make the redesign “More than skin deep” - Add new technology, functionality and interactivity to the website that you did not have on your previous site.

Tips to Keep In Mind When Planning a Redesign Inventory third-party systems that need to be ported to the new site and plan the migration of these systems. Consider meeting with technical groups in your community to get their input on the project. Don’t wait until the last minute to get high-quality photos and for your new website graphic design. (You may need to hire a professional photographer) Work with your communications/marketing department to plan the announcement of the site launch.

Inventory third-party systems that need to be ported to the new site and plan the migration of these systems.

Consider meeting with technical groups in your community to get their input on the project.

Don’t wait until the last minute to get high-quality photos and for your new website graphic design. (You may need to hire a professional photographer)

Work with your communications/marketing department to plan the announcement of the site launch.

Q&A 