Future of the workplace

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My presentation at the CII-NID Design Summit on the Future of the Workplace. I present 10 design patterns for the workplace of the future

My presentation at the CII-NID Design Summit on the Future of the Workplace. I present 10 design patterns for the workplace of the future

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  • 1. Future of the Workplace Ashok Krish Head, TCS Innovation Labs – Web 2.0 Copyright © 2013 Tata Consultancy Services Limited 1
  • 2. My Google Footprint 2 2
  • 3. My Unofficial Social Networks 3 3
  • 4. My Resume 4
  • 5. My Unofficial Thoughts 5
  • 6. My Photos 6
  • 7. My Reading List My Reading List 7
  • 8. My Music 8
  • 9. 9 Krish Ashok Ruby on Rails iPhone Dev Collaboration Open Source Violin Innovation Knowledge Mgmt Guitar Cello Head, TCS Innovation Labs – Web 2.0 9 9 TCS CONFIDENTIAL 9
  • 10. 10 We live in beautiful houses 10 TCS CONFIDENTIAL 10
  • 11. 11 In large, ugly cities 11 TCS CONFIDENTIAL 11
  • 12. 12 And drive beautiful cars 12 TCS CONFIDENTIAL 12
  • 13. 13 In the most nightmarish traffic 13 TCS CONFIDENTIAL 13
  • 14. 14 And work in beautiful office buildings 14 TCS CONFIDENTIAL 14
  • 15. Only to use the most unusable software 15
  • 16. The nature of enterprises is changing in unprecedented ways. Software is now everywhere Software Design Design of Software 16
  • 17. So fixing Software goes a long way. It impacts processes and yes, culture too 17
  • 18. Information is real time Online footprint is reputation Identity is collaboratively managed 18
  • 19. People share first, think later Social filtering > expert recos Dunbar’s number > 140 19
  • 20. Conversations > Brand message Connections > Designations Continuous Partial Attention 20
  • 21. The Consumer Digital Experience 21
  • 22. 2007 – the first year of college grads who do not remember an era without the internet 22
  • 23. The Flexible Workplace 23 2
  • 24. The DIY Work Culture 24 2
  • 25. The Social Enterprise 25 2
  • 26. The Mobile Workplace 26
  • 27. 10 Design patterns for the Workplace of the Future 27
  • 28. Patterns Anti-patterns I am the Workplace Cost of Coordination Ambient Awareness Spam and Noise Work is Play Play is play Nodes in a Network Social Savviness Virtual Teams Accountability 28
  • 29. 1. I am the Workplace 29
  • 30. Device Independent 30
  • 31. Ubiquitous Access 31 3
  • 32. There’s an app for that 32
  • 33. Location Independent 33
  • 34. I am the Workplace §  Access to enterprise knowledge & transactions from anywhere on any device §  BYOD 34
  • 35. 2. Cost of Coordination 35
  • 36. 3. Ambient Awareness 36
  • 37. Social Networks & Expertise graphs 37
  • 38. Communities of Practice 38
  • 39. Experts from the edges 39
  • 40. Ambient Awareness §  The Social Intranet – personalized knowledge streams over transactions §  Expertise and interest graphs §  Strong and Weak networks §  Public by default, private by choice §  Neutralizing the “I have contacts” advantage 40
  • 41. 4. Noise and Spam 41
  • 42. 5. Work is Play 42
  • 43. Badges & Leaderboards 43
  • 44. The Social Helpdesk 44
  • 45. Curate your identity 45
  • 46. Work is Play §  Gamification – Persuasive design – Empathic design – Intrinsic Motivation – Crowd computing 46
  • 47. 6. Play is Play 47
  • 48. 7. Nodes in a Network 48
  • 49. Nodes in a Network §  Subliminal flattening of hierarchies §  Dunbar’s number ++ 49
  • 50. A common anti-pattern in social networks is the emergence of the socialsavvy yet non-value adding individual. This, inside an enterprise can be a problem from the point of view of talent identification. 8. Social Savviness 50
  • 51. 9. Virtual teams 51
  • 52. Virtual Teams §  Self-forming teams §  Multi-level self-actualization & support for continuous partial attention 52
  • 53. Virtual teams often have virtually no accountability 10. Accountability 53
  • 54. Patterns Anti-patterns I am the Workplace Cost of Coordination Ambient Awareness Spam and Noise Work is Play Play is play Nodes in a Network Social Savviness Virtual Teams Accountability 54
  • 55. Photo Credits (Creative Commons) §  Bombay apartments – Premshree Pillai http://www.flickr.com/photos/premshree/ §  Dharavi – Jon Hurd - http://www.flickr.com/photos/jonhurd/ §  Tata Nano – Balaji B http://www.flickr.com/photos/bbalaji/ §  Traffic in India – Joiseyshowaa http://www.flickr.com/photos/joiseyshowaa/with/2402764792/ §  Guy playing console – Luke Hayfield http://www.flickr.com/photos/altoexyl/ 55
  • 56. Photo Credits (Creative Commons) §  Social Graph and Friend Wheel – Steve Jurvetson http://www.flickr.com/photos/jurvetson/ §  Wall St – David Ohmer http://www.flickr.com/photos/the-o/ §  Facebook like – Facebook(LET) http://www.flickr.com/photos/goiabarea/ 56
  • 57. Thank you Copyright © 2013 Tata Consultancy Services Limited 57