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New SATCOM Equipped Frac Vans Save Time and Money


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Mobile technologies are critical to the future of the oil and gas industry, especially when the “office” is a remote drilling site. …

Mobile technologies are critical to the future of the oil and gas industry, especially when the “office” is a remote drilling site.

This case study explains how Gore Nitrogen Pumping Services found significant time and money savings by revamping its frac vans with the latest mobile satellite communications systems.

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  • 1. Case Study Reliable, Next-Generation Communications Save Time and Money for Gore Nitrogen Pumping Service Company Info Gore Nitrogen Pumping Service, LLC Gore Nitrogen offers a variety of nitrogen, stimulation, and fracturing services including: Pressure testing Purging Drying Oil well completion Well stimulation Nitrogen transports Foam fracs Pipeline services Remote data transmitting Gore Nitrogen Pumping Service specializes in hydraulic fracturing and nitrogen services. With experienced, knowledgeable employees, reliable service, and custom equipment designs, Gore Nitrogen provides results in the safest, most cost-efficient manner. The company maintains a quality reputation in the industrial, pipeline, and oil field service industries. Since its inception in 2001, Gore Nitrogen has experienced a steady growth, which it is positioned to continue. Gore Nitrogen headquarters are located in Seiling, Oklahoma, with additional offices in Tuttle, Oklahoma, and Liberal, Kansas. Gore Nitrogen primarily serves customers in Oklahoma, Texas, Kansas, Arkansas, and eastern Colorado, with authorization to provide services in various additional states. Additional Resources About mini-VSAT Broadband: About KVH Industries, Inc.: All photos courtesy of Gore Nitrogen Pumping Service, LLC Summary Millions of dollars are spent to build well sites in the United States – research is done to determine where natural resources like oil or gas are located, land rights and licences are procured, and contractors are hired to set up the sites – all before an oil field service company can even determine whether the site will be productive. To make that determination, companies like Gore Nitrogen Pumping Service, LLC, are hired to “frac,” or fracture, the wells, a dangerous process that determines whether the investment will pay off. “A typical job costs the customer $20,000 to more than $2 million, just to find out if anything will come out of the ground,” explains Brandon Bensch, IT manager for Gore Nitrogen. “We are committed to providing our services safely and efficiently. To accomplish this, our teams and our clients monitor each job and make adjustments in real time, so it is imperative to have reliable communications on site.” Mr. Bensch and his team rely on KVH’s TracPhone® V3 antenna and mini-VSAT Broadbandsm service to provide those connections. Challenges Many service providers in the oil and gas industry use 1-meter communications antennas, mounted to the roofs of their frac vans or other vehicles, to bring satellite communications to the remote well sites where they operate. Because of their size, these antennas must be folded flat to travel and then deployed on site. This process can significantly delay the start of a job, costing both the frac provider and the client time and money. Since these large antennas are not designed to operate in motion, staff moving about during a job can jostle the vehicle enough to disrupt the connection and cause further delays. Gore Nitrogen Pumping Service pro- vides a variety of services at well sites, including fracturing. A fleet of Gore Nitrogen vehicles, including the frac van equipped with satellite communications. Gore Nitrogen’s fleet of vehicles on its way to a well site. ©2013 KVH Industries, Inc. page 1
  • 2. The Solution: KVH’s TracPhone V3 and mini-VSAT Broadband Service The TracPhone V3 is licensed by the U.S. Federal Communications Commission (FCC) and includes a fully stabilized, 15.5" (39 cm) antenna unit that weighs just 25 lbs (11.3 kg), a powerful ViaSat ArcLight® spread spectrum modem, and a sleek antenna control unit that are all fully integrated and configured for easy installation. ArcLight spread spectrum technology enables very small antennas like KVH’s TracPhone V3 to receive satellite transmissions with the speed and reliability of older, 1-meter VSAT antennas that use the TDMA transmission schemes. KVH’s high-efficiency RingFire™ antenna design and dielectric feed rod technology combine to help the TracPhone V3 offer great performance, even in poor weather, and its rugged, lightweight design is perfect for use in commercial applications. A managed airtime network solution, KVH’s mini-VSAT Broadband network equips vehicles/vessels with true broadband connections (downloads as fast as 2 Mbps and uploads as fast as 1 Mbps), as well as Voice over IP (VoIP) telephone lines with optimized service and prioritization of applications. The network uses ViaSat ArcLight spread spectrum technology, a reliable and efficient technology proven in both commercial and military applications. The service is ideal for demanding applications, providing reliable connections in remote areas and adverse weather conditions. After experiencing these issues, Gore Nitrogen decided to replace their 1-meter antenna with a solution from KVH Industries. The TracPhone V3 is housed in a rugged radome that protects it from the elements, and it is designed specifically for in-motion operation. The system can be powered on and used even while the vehicle is en route to the well site. “We’ve been on jobs where we’re working with another company and their communications antenna will spin for 30 minutes just looking for a satellite, stop, spin another 20 minutes, and keep going without ever locking on. We don’t have that concern with the TracPhone V3,” says Mr. Bensch. “It has saved me countless hours – which means saving money – because we just push a button instead of reconfiguring the antenna every time we turn it on. We don’t have to re-upload settings every few weeks, either. It just works.” Case Study Supporting Safety and Customer Satisfaction at Remote Job Sites with SATCOM Gore Nitrogen employees monitor the progress of a job from the frac van. ©2013 KVH Industries, Inc. page 2 “We love the TracPhone V3 – it saves me a lot of time and it always works,” says Brandon Bensch, IT manager for Gore Nitrogen Pumping Service. The Gore Nitrogen frac van at a well site. Gore Nitrogen’s frac van is equipped with KVH’s TracPhone V3 and mini-VSAT Broadband service. A Gore Nitrogen employee operates one of the many pieces of equipment that sends data directly to the frac van.
  • 3. As a job progresses, Gore Nitrogen employees and their clients monitor many systems in real time. Case Study Gore Nitrogen Pumping Service & KVH Industries Installation and Activation Gore Nitrogen is taking advantage of KVH’s TracPhone lease program, which spreads the cost of the hardware out over three years. The company pays one bill each month for hardware and airtime, which saves time in the main office. They purchased the TracPhone V3 from a certified KVH dealer in Oklahoma, who completed the activation in a single day. “They did a great job going over every page of the contract, making sure we understood everything and that we were happy,” says Mr. Bensch. “The enclosed antenna is awesome, and even the back of the TracPhone V3’s belowdecks rack is neat and organized. This is a huge improvement over our old system – the belowdecks equipment looked kind of goofy and the techs who removed the antenna actually got soaked because it was holding a couple of gallons of water.” Results/Impact “The mini-VSAT Broadband phone line has saved my bacon several times! Even when cell service is available, the frac van is still a metal box that can make calls difficult. Being able to communicate clearly is key,” says Mr. Bensch. “With mini-VSAT Broadband, the voice quality is better than a cell phone – very clear and it doesn’t drop out when you turn your head!” “The need for data at well sites is increasing,” Mr. Bensch points out. “Our customers want reports generated and sent, and cell phone service just isn’t available everywhere. Ten years ago, you may have seen one satellite antenna on a job, but now there are multiples. It’s kind of a ‘have-to’ thing now.” However, the price of hardware and equipment – while small in comparison to other costs on a well site – can be an obstacle, especially when the service does not perform as promised. “Any time you can spend a little more money and get a superior product, I’m all for it. But the thing is, our KVH solution is far superior AND more affordable than what we had before,” says Mr. Bensch. “We started out on a promotional rate with our old service, then one night it just stopped working. It took a week to get back online, and the cost quadrupled while the contention ratio hit 30:1. The unlimited bandwidth was worthless because we couldn’t use it. Those problems are completely eliminated with KVH – we get what we pay for and we don’t have to mess with it.” “We love the TracPhone V3 – it saves me a lot of time and it always works,” he continues. “In fact, when it gets really cold, the frac van’s onboard computer stops working but the V3 doesn’t! Eventually, we would like to add another TracPhone system to at least one of our low-rate trucks because they’re on site even longer than the frac van. It can be as long as two months and we’ve had jobs where we had to drive these vehicles ten miles just for cell service. KVH completely eliminates that cost and inconvenience.” ©2013 KVH Industries, Inc. page 3 Reliable onsite communications, including voice and Internet, are imperative for dangerous jobs like fracturing wells. Many well sites are located in remote areas where cell phone service is unavailable, making satellite communications a more reliable choice.
  • 4. Supporting Safety and Customer Satisfaction at Remote Job Sites with SATCOM CS_V3_GoreNitrogen_4.13_gA4 For TracPhone sales and technical inquiries, contact: Mr. Ken Lokey National Sales Manager, Land Mobile Products KVH Industries, Inc. 401-845-2417 KVH, TracPhone, RingFire, CommBox, and the unique light-colored dome with dark contrasting baseplate are trademarks of KVH Industries, Inc. All other trademarks are the property of their respective owners Specifications subject to change without notice “mini-VSAT Broadband” is a service mark of KVH Industries, Inc. U.S. Patent Pending © 2013 KVH Industries, Inc. page 4 About KVH Industries, Inc. KVH Industries, Inc., is the leading provider of in-motion satellite TV and communications systems, having designed, manufactured, and sold more than 150,000 mobile satellite antennas for applications on vessels, vehicles, and aircraft. KVH’s mission is to connect mobile customers around the globe with the same digital television entertainment, communications, and Internet services that they enjoy in their homes and offices. The company is based in Middletown, RI, with facilities in Illinois, Denmark, Norway, Singapore, and Japan. TracPhone V-series System Overview TracPhone V3ip (New version of the TracPhone V3 recently introduced) Case Study Integrated CommBox Modem (ICM) – Streamlined belowdecks unit includes IP-enabled antenna control unit, built-in CommBox Network Manager, ArcLight spread spectrum modem, Voice over IP (VoIP), Ethernet switch, and Wi-Fi capabilities. KVH offers a full line of TracPhone systems for use with its mini-VSAT Broadband service, including the new TracPhone V3ip. This new product includes KVH’s Integrated CommBox™ Modem (ICM) and a variety of convenient features. For complete details about the new TracPhone V3ip, please visit KVH Industries, Inc. World Headquarters Middletown, RI U.S.A. Tel: +1 401 847 3327 Fax: +1 401 849 0045 E-mail: KVH Industries A/S EMEA Headquarters Kokkedal, Denmark Tel: +45 45 160 180 Fax: +45 45 160 181 E-mail: KVH Industries Pte Ltd. Asia-Pacific Headquarters Singapore Tel: +65 6513 0290 Fax: +65 6472 3469 E-mail: KVH Industries, Inc. World Headquarters Middletown, RI U.S.A. Tel: +1 401 847 3327 Fax: +1 401 849 0045 E-mail: KVH Industries A/S EMEA Headquarters Kokkedal, Denmark Tel: +45 45 160 180 Fax: +45 45 160 181 E-mail: KVH Industries Pte Ltd. Asia-Pacific Headquarters Singapore Tel: +65 6513 0290 Fax: +65 6472 3469 E-mail: