CM401 AssignmentImportance of Oral and Written Communication Group 4: Sok Vinika Krang Sothy
CONTENTS What is oral communication? Types of oral communication Advantages and disadvantages of oral communication -What is written communication? -What are the types of written communication? -Advantages and disadvantages of written communication
What is Oral CommunicationOral communication is the communication which isdone verbally by talking, usually between two peopleor a group of people.
Types of Oral CommunicationOral PresentationOne-on-One conversationGroup Discussion
Advantages of Oral CommunicationUnderstanding and transparency informationFlexibility in decision-makingFeedback is responded spontaneouslyTime and money savingDealing with conflicts, problems, and issuesSupport teamwork and group energy
Disadvantages of Oral CommunicationInsufficient for business discussionLack of accuracyTime-consuming in case of long speechesMisunderstanding of the information as it is notcompleteIt is hard to receive the attentiveness andattention from the receivers or audiences
What is Written Communication?Written communication is a written symbol thatconveys messages to readers. It either printed orwritten.
Types of Written CommunicationThere are many types of written communications. Here are someexamples of them:1. Memos 2. Reports3. Bulletins 4. Job advertisements5. Employee manuals 6. Letters7. Proposals 8. Contracts9. Brochures 10. News release
Advantages of Written CommunicationMore unique and formalValid and reliableVery common in business situationComplete, Concise, Clear, Concrete, Considerate and CourteousCould be edited and revised
Disadvantages of Written Communication It may costs huge amount in term of stationery/writing/typing and delivering Time consuming as feedback is not immediate Inappropriate choice of words and improper organization of idea may cause misunderstood Competent skill in writing is required