0
Trends in Resource Sharing:
  More than Just Numbers
                Mary E. Jackson
       Product Manager, Resource Shar...
Overview of Presentation
• Summarize a baker’s dozen emerging
  resource sharing trends
• Some are being implemented; some...
The Key Trend:
Resource Sharing is no longer
 about library staff efficiency:
    it’s about our users.

        It needs ...
…As Easy as Google
(even with a Swedish interface)




                                  4
…As Fast as Netflix




                      5
…As Free as Music Downloads




                              6
…As Self-Sufficient as the
     Grocery Store




                             7
…As Comfortable as Borders




                             8
1. Emerging Service Model
• Item not held locally, in use, or perhaps
  just inconvenient to access – same
  user-centered...
What do we call this Service?
      User-initiated borrowing
           Unmediated ILL
    Unmediated resource sharing
   ...
2. Seamless to the User:
          Search, Find, Get
•   Services available where they are
•   Single search interface
•  ...
3: Convenient
• To the user and the library
• RSS feeds, email notifications, cell
  phone alerts, and other push
  techno...
4. Trust our Users
• 80% of Finns have library cards
• 63% of Americans have library cards
  –   ALA Campaign for America’...
5. Ease of Use vs. Privacy
• Cookies to remember basic information
• More detailed information about user to
  provide mor...
6. Buy, Borrow, Recommend




                            15
Buy, Borrow, Recommend



       Purchase
        Options




                         16
7. New Suppliers/Partners




                            17
8. Suppliers Bid on Requests

• Libraries, Document Suppliers, and
  Online Booksellers
• Ranking/evaluation of service ba...
9. Material Delivered to the
         Home or Office
• OCLC WorldCat Resource Sharing Pilot
  Project
• National Library o...
10. Standards are Essential,
        but Must be Invisible
•   Z39.50
•   OpenURL
•   OpenURL Request Transfer Message
•  ...
11. Real-Time Updating of
        Union Catalogs
• Lender responds “do not own” – record
  in OPAC and in union catalog up...
12. Numbers Still a Driver
• Handles the increasing demands from
  local patrons, and from other libraries
    From 1986-2...
Numbers Still a Driver
“User-initiated
  ILL/DD provides
  better services to
  users than
  mediated
  ILL/DD.” 2004




...
Numbers Still a Driver:
       Borrowing
   Mediated           User-Initiated
– $17.50 unit cost   – $2.39 - $14.70
      ...
Numbers Still a Driver:
        Lending
   Mediated          User-Initiated
– $9.27 unit cost   – $3.27 - $12.06
         ...
Numbers Still a Driver

• ILL transactions are small percentage of
  circulation
  – Lorcan Dempsey: 1.7%
  – Jackson, 200...
13. Rethinking Resource
          Sharing Initiative
• Global, user-centric service framework
• Users obtain what they nee...
RRS’s Get It Browser Plug-In




                               28
“Ultimate motivation for using a discovery
     service is ‘getting.’ Without efficient
  ‘getting,’ there is little point...
Thank You!
      Any Questions?

         Mary E. Jackson
Product Manager, Resource Sharing
        Auto-Graphics, Inc.

 ...
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Trends in Resource Sharing: More than Just Numbers

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Transcript of "Trends in Resource Sharing: More than Just Numbers"

  1. 1. Trends in Resource Sharing: More than Just Numbers Mary E. Jackson Product Manager, Resource Sharing Auto-Graphics, Inc. NELINET 27th Annual Resource Sharing Meeting June 1, 2007
  2. 2. Overview of Presentation • Summarize a baker’s dozen emerging resource sharing trends • Some are being implemented; some are more long term initiatives • Comment on the implications for current workflow, policies, and staffing • Respond to your questions and comments 2
  3. 3. The Key Trend: Resource Sharing is no longer about library staff efficiency: it’s about our users. It needs to be.. 3
  4. 4. …As Easy as Google (even with a Swedish interface) 4
  5. 5. …As Fast as Netflix 5
  6. 6. …As Free as Music Downloads 6
  7. 7. …As Self-Sufficient as the Grocery Store 7
  8. 8. …As Comfortable as Borders 8
  9. 9. 1. Emerging Service Model • Item not held locally, in use, or perhaps just inconvenient to access – same user-centered and barrier-free access and ordering policies apply • Circ. holds placed in one or more shared or virtual catalogs • If unfilled, requests move seamlessly to mediated RS environment 9
  10. 10. What do we call this Service? User-initiated borrowing Unmediated ILL Unmediated resource sharing Direct borrowing Direct consortial borrowing Circulation-based sharing Extended circulation Remote circulation Enlightened resource sharing Not your mother’s ILL? 10
  11. 11. 2. Seamless to the User: Search, Find, Get • Services available where they are • Single search interface • Single “I need this” button • Invisible, reliable suppliers • Fast, predictable delivery • Consistent loan periods, no/low fees, no/few rules 11
  12. 12. 3: Convenient • To the user and the library • RSS feeds, email notifications, cell phone alerts, and other push technologies to users • Users select most convenient options for delivery, notification, payment, etc. • Libraries no longer use multiple messaging systems 12
  13. 13. 4. Trust our Users • 80% of Finns have library cards • 63% of Americans have library cards – ALA Campaign for America’s Libraries, 2006 • 50% of Australians, Swedes, and Norwegians are members of a public library • Loss rate is higher for local circulation than for ILL 13
  14. 14. 5. Ease of Use vs. Privacy • Cookies to remember basic information • More detailed information about user to provide more customized service – Preferences for delivery, payment, language, etc. – Volume of ordering – Tardiness level (average days late) – Number currently on loan (RS and circ.) – What user ordered within last 24 months • User information deleted when requests are completed 14
  15. 15. 6. Buy, Borrow, Recommend 15
  16. 16. Buy, Borrow, Recommend Purchase Options 16
  17. 17. 7. New Suppliers/Partners 17
  18. 18. 8. Suppliers Bid on Requests • Libraries, Document Suppliers, and Online Booksellers • Ranking/evaluation of service based on bidding volume, fill rate, and speed of response • Less differential between fees • Better match between staffing and processing capacity 18
  19. 19. 9. Material Delivered to the Home or Office • OCLC WorldCat Resource Sharing Pilot Project • National Library of Australia’s project • Email notification of delivery • Patron can track delivery • Material returned in reply-paid box or envelope 19
  20. 20. 10. Standards are Essential, but Must be Invisible • Z39.50 • OpenURL • OpenURL Request Transfer Message • SIP2 • NCIP • ISO ILL 20
  21. 21. 11. Real-Time Updating of Union Catalogs • Lender responds “do not own” – record in OPAC and in union catalog updated or deleted • Higher fill rates • Higher user satisfaction 21
  22. 22. 12. Numbers Still a Driver • Handles the increasing demands from local patrons, and from other libraries From 1986-2005 ARL statistics: • Borrowing up 265% • Lending up126% 22
  23. 23. Numbers Still a Driver “User-initiated ILL/DD provides better services to users than mediated ILL/DD.” 2004 23
  24. 24. Numbers Still a Driver: Borrowing Mediated User-Initiated – $17.50 unit cost – $2.39 - $14.70 unit cost – 86% fill rate – 84 – 90% fill – 7.6 calendar rate days – 2.5 – 6.6 calendar days 24
  25. 25. Numbers Still a Driver: Lending Mediated User-Initiated – $9.27 unit cost – $3.27 - $12.06 unit cost – 58% fill rate – 82 – 87% fill – 1.5 calendar rate days – 0.1 – 1.5 calendar days 25
  26. 26. Numbers Still a Driver • ILL transactions are small percentage of circulation – Lorcan Dempsey: 1.7% – Jackson, 2004: 3.9% – Australia: 2003: 0.4% 26
  27. 27. 13. Rethinking Resource Sharing Initiative • Global, user-centric service framework • Users obtain what they need based on: – Cost – Time – Format – Delivery • Practices and procedures no longer based on library-centric policies and barriers 27
  28. 28. RRS’s Get It Browser Plug-In 28
  29. 29. “Ultimate motivation for using a discovery service is ‘getting.’ Without efficient ‘getting,’ there is little point in providing even the best discovery service.” National Library of Australia 29
  30. 30. Thank You! Any Questions? Mary E. Jackson Product Manager, Resource Sharing Auto-Graphics, Inc. mej@auto-graphics.com 909/569-1507 30
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