OCLC Online Computer Library Center
OCLC Resource Sharing Stats Overview
Amy Lytle
Product Manager,
Library Usage Statistics

OCLC Online Computer Library Center
Discussion Topics
Overview of Resource Sharing Reports
Key Measures
Life of a Request
How to Receive Reports Automatically

OCLC Online Computer Library Center
Where to Find Your RS Stats
Stats Website
www.stats.oclc.org
AKA “CUSP”
Central Usage Statistics Portal
Includes Stats for many OCLC services
FirstSearch/COUNTER
Cataloging
Digital Collections and…
Resource Sharing!

OCLC Online Computer Library Center

OCLC Online Computer Library Center

OCLC Online Computer Library Center

OCLC Online Computer Library Center

OCLC Online Computer Library Center

OCLC Online Computer Library Center

OCLC Online Computer Library Center

OCLC Online Computer Library Center

OCLC Online Computer Library Center

OCLC Online Computer Library Center

OCLC Online Computer Library Center

OCLC Online Computer Library Center

OCLC Online Computer Library Center
Key Measures
Requests Initiated
Requests Received
Requests Filled and Unfilled
Average Turnaround Time

OCLC Online Computer Library Center
Requests Initiated
Counts the number of requests generated during a
specified month
Represents the creation date for a request
Each request is
Counted once in the Borrower Activity Overview
Report
Counted each time a request is passed to a library in
the Borrower Transaction-Level Detail Report

OCLC Online Computer Library Center
Requests Received
Counts the number of requests received during a
specified month
Does not take into account the date a request was
initiated
Each request is
Counted each time a request is received by your
library in the Lender Activity Overview Report
Counted each time a request is received by your
library in the Lender Transaction-Level Detail
Report

OCLC Online Computer Library Center
Requests Filled & Unfilled
Lending library Filled dates
Generated when request status = Shipped
Borrowing library Filled dates
Generated when request status = Received
Lending library Unfilled dates
Generated when request is passed on or library is last in list and marks
item as not to be filled (automated or review)
Also used in Borrower Transaction-Level Detail Report
Borrowing library Unfilled dates
Generated by Borrower when request reaches end of lender string and
is returned as unfilled.

OCLC Online Computer Library Center
Average Turnaround Times:
Filled Requests
Borrower Activity Overview Report
Request initiated – Request received by borrower
Counts entire time request spends traveling through lender string
Borrower Transaction-Level Detail Report
Request initiated – Request received by borrower
Counts only the time the request spent with the library that actually
filled the request
Both Lender Reports
Request received – Request shipped
Requests received multiple times: only the turnaround time for the
request that is filled

OCLC Online Computer Library Center
Average Turnaround Times:
Unfilled Requests
Borrower Activity Overview Report
Request initiated – Request marked unfilled by borrower
Counts entire time request spends traveling through lender string
Borrower Transaction-Level Detail Report
Request initiated – Request unfilled by lender
Counts time with each library in lending string separately
Both Lender Reports
Request received – Request passed to next lender in string
Requests received multiple times: counts turnaround time for each
request that is passed to next lender separately

OCLC Online Computer Library Center
A Day In The Life Of …
Action: Initiate a Request
Borrower Reports Lender Reports
Activity Overview None: Lenders count
requests received
Resource Sharing Stats
Group Overview
Group Detail

OCLC Online Computer Library Center
A Day In The Life Of …
Action: Receive a Request
Borrower Reports Lender Reports
Transaction-Level Activity Overview
Detail – each time a
Transaction-Level
lender receives a
Detail
request
Resource Sharing Stats
Group Overview
Group Detail

OCLC Online Computer Library Center
A Day In The Life Of …
Action: Fill a Request
Borrower Reports Lender Reports
None – requests are Activity Overview
counted when they are
Transaction-Level
marked as received,
Detail
not when the lender(s)
Resource Sharing Stats
mark them as shipped
Group Overview
Group Detail

OCLC Online Computer Library Center
A Day In The Life Of …
Action: Pass on Request (aka Unfilled)
Borrower Reports Lender Reports
Reasons for No Activity Overview
Transaction-Level Transaction-Level
Detail Detail
Not in Resource Resource Sharing Stats
Sharing Stats Report –
Reasons for No
the Borrower report
Group Overview
uses the Borrower
Unfilled date, not the Group Detail
lender date

OCLC Online Computer Library Center
A Day In The Life Of …
Action: Receive a Request
Borrower Reports Lender Reports
Activity Overview Resource Sharing Stats
Transaction-Level Detail IFM Report, assuming
Borrower specified IFM &
Resource Sharing Stats –
Maxcost was set
for last lender only
Lender agreed to IFM &
IFM Report, assuming cost less than or equal to
Maxcost
Lender agreed to IFM &
cost less than or equal to Borrower marked item as
Maxcost received
Borrower marked item as
received
Group reports

OCLC Online Computer Library Center
A Day In The Life Of …
Action: Unfilled Request
Borrower Reports Lender Reports
Activity Overview Resource Sharing Stats
Transaction-Level Detail IFM Report, assuming
Borrower specified IFM &
Resource Sharing Stats – Last
Maxcost was set
Lender or end-of-line only
Lender agreed to IFM & cost
IFM Report, assuming less than or equal to Maxcost
Lender agreed to IFM & cost Borrower marked item as
less than or equal to Maxcost received
Borrower marked item as
received
Group reports

OCLC Online Computer Library Center
Requesting Reports Via E-mail
Quick tutorial

OCLC Online Computer Library Center
Click on the “E-mail”
Click on the “E-mail”
Button Below
Button Below

OCLC Online Computer Library Center
The name of the report appears in the blue frame. Enter as many e-mail
addresses as you wish, separated by semi-colon. Click on the “Send Monthly”
box, choose your format and style, then click “save” to receive reports
automatically.

OCLC Online Computer Library Center
Requesting a Report Immediately
You may also click the “Send Now” button
to have the report sent immediately
You will see a confirmation message in
the blue bar.

OCLC Online Computer Library Center
Confirmation that the report was e-mailed
to the addresses you entered

OCLC Online Computer Library Center
Administrivia
Reports are sent around the 10th of each month
You may sign up to have as many reports as you wish e-mailed
automatically
Each report must be requested separately
Clicking the “Delete” button deletes only the report listed in the
blue bar; not other reports you may have asked to receive via e-
mail. A confirmation message appears in the blue bar, letting
you know that the report was deleted from the e-mail requests
You can see which reports you have opted to receive by clicking
the “List All” Button
From the “list all” screen, you can edit/delete requests for
reports
Clicking the “Edit” button beside a report lets you edit e-mail addresses
and change the format and style of the reports you elect to receive

OCLC Online Computer Library Center
Result of Clicking on “List All”
Click on the “edit” link to change e-mail addresses, opt
out of the “send monthly” option, and/or change the
format and style of the e-mailed report.

OCLC Online Computer Library Center
Thank you for listening!
Questions? Comments?
Amy Lytle
Product Manager, Library Usage Statistics
lytlea@oclc.org or
800.848.5878 x 5212