How to Stay Relevant in Your
         Institution

             Nelinet Seminar
             June 24, 2009
Behaviors

   Listening
   Assessment of skill sets
   Non traditional approach to skill development
    and personal g...
Behaviors

   Do things, but communicate them!
   Marketing and customer relationship
    management
   Thought leaders...
Enterprise Information Management

   Information Asset Management
   Library Management: Staff Development
   Vendor P...
Information Asset Management

   Different delivery modes: transparency &
    security
   New ways of approaching delive...
Library Management: Staff

   Staff cross-training
   Continuing education
   Foster non traditional skills, roles, con...
Vendor Portfolio Management

   Resource selection
   Ascertain access restrictions and license
    appropriately
   Ev...
Knowledge Mgt/Records Mgt

   Partner
   Drive
Archives

   Corporate memory
   Preserve physical items but provide
    cataloged access, descriptions, patent
    info...
Value Proposition

   Case studies, specific examples
    –   Translations
    –   Internal Knowledge Bases
    –   Share...
Value Proposition

   Portal, Build and/or Manage
   Deliver compelling and driving content in
    multiple channels and...
Profitability

   External Resources/Knowledge Bases:
    –   Licensed databases
    –   E-journals
    –   E-books
    –...
Profitability

   Internal Resources/Knowledge Bases
    –   Sketches, photographs, plans and databases that
        cont...
Globalization

   Increase access to information
   Make better use of existing resources
   Maximize access
   Contra...
Innovation

   Database/directory of intellectual capital
    –   Talents/expertise easily accessible
    –   Connect the...
Risk Management

   Anticipate risks and potential problems
   Leverage alert system to percolate issues,
    identify r...
Talent Management

   Retain the knowledge of departing workers
   Create a process to capture and store
    potential l...
Creating Value: Navigating the
Information Deluge

   Maximizing effectiveness
   Changing nature of information service...
Opportunities

   Listen, listen, listen
   Connect business pain points and identify
    opportunities to leverage libr...
Questions?

   Thank you!

   Contact information:
    Cheryl Duggan
    Manager, Knowledge Network
    Bose Corporation...
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How To Stay Relevant In Your Institution

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How To Stay Relevant In Your Institution

  1. 1. How to Stay Relevant in Your Institution Nelinet Seminar June 24, 2009
  2. 2. Behaviors  Listening  Assessment of skill sets  Non traditional approach to skill development and personal goal setting/apply to solution space  Take small “successful steps”/Validation  Flexibility and lean
  3. 3. Behaviors  Do things, but communicate them!  Marketing and customer relationship management  Thought leadership: How to get to next level
  4. 4. Enterprise Information Management  Information Asset Management  Library Management: Staff Development  Vendor Portfolio Management  Knowledge Management/Records Management  Archives
  5. 5. Information Asset Management  Different delivery modes: transparency & security  New ways of approaching delivery, delivery timelines and delivery to different devices  User facilitated feedback—blogs, wikis  Desktop mentoring, reinforce resource distinctions with the customer  Personal ‘touch’  Philosophical first point of contact/triangulate sources/Corporate Water Coolor
  6. 6. Library Management: Staff  Staff cross-training  Continuing education  Foster non traditional skills, roles, continuing education and goals  Project ownership, gratification, solution development  Cross training: opportunities to develop new skills and delight customers
  7. 7. Vendor Portfolio Management  Resource selection  Ascertain access restrictions and license appropriately  Evaluate pricing scenarios vs. access  Evaluate enterprise needs  Consolidate existing contracts  Identify redundancies
  8. 8. Knowledge Mgt/Records Mgt  Partner  Drive
  9. 9. Archives  Corporate memory  Preserve physical items but provide cataloged access, descriptions, patent information, photos and inventor video  Direct pipeline to and from Records Management  Oral histories  YouTube formula
  10. 10. Value Proposition  Case studies, specific examples – Translations – Internal Knowledge Bases – Sharepoint sites: Technology Codes – Insightful programs with delivery in multiple formats—mobile collaboration – Manage individual subscriptions, productive for sourcing groups
  11. 11. Value Proposition  Portal, Build and/or Manage  Deliver compelling and driving content in multiple channels and mobile platforms  Transparency  Flex expertise to affect fast turnaround  Creating Powerpoint slides with data, charts and providing high level analysis/packaging for research  Federated searching
  12. 12. Profitability  External Resources/Knowledge Bases: – Licensed databases – E-journals – E-books – E-reference books – Language programs for commuters – Shared services, leverage pricing and access
  13. 13. Profitability  Internal Resources/Knowledge Bases – Sketches, photographs, plans and databases that contain licensing information, contracts, statements of design and/or statements of work, nondisclosure agreements, legacy and historical documents, technical information, subject matter expertise and patents
  14. 14. Globalization  Increase access to information  Make better use of existing resources  Maximize access  Contract for limited usage for niche tools, resources and databases  Results in time savings and better communications  Levels the “time zone playing field”
  15. 15. Innovation  Database/directory of intellectual capital – Talents/expertise easily accessible – Connect the dots between its collective knowledge and product development and brand awareness – Reduce time to design and time to market with lessons learned, expert contacts, reducing cost of quality
  16. 16. Risk Management  Anticipate risks and potential problems  Leverage alert system to percolate issues, identify risk areas and escalate actionable items upward – A particular emphasis on legislation issues and changes – A particular emphasis on standards changes
  17. 17. Talent Management  Retain the knowledge of departing workers  Create a process to capture and store potential lost knowledge  Essential information passed from one generation to the next  Different modes of delivery—podcasts, wikis, Blackberry, IPhone
  18. 18. Creating Value: Navigating the Information Deluge  Maximizing effectiveness  Changing nature of information services  Needle in the haystack  Differentiate proprietary sources
  19. 19. Opportunities  Listen, listen, listen  Connect business pain points and identify opportunities to leverage library skill sets  Start small and build a reputation for delivering value and success  Spend time building relationships and partnerships  Be ready to accept your ‘seat at the table’
  20. 20. Questions?  Thank you!  Contact information: Cheryl Duggan Manager, Knowledge Network Bose Corporation (508)766-6599/cheryl_duggan@bose.com

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