How to Stay Relevant in Your
Institution
Nelinet Seminar
June 24, 2009

Behaviors
 Listening
 Assessment of skill sets
 Non traditional approach to skill development
and personal goal setting/apply to solution
space
 Take small “successful steps”/Validation
 Flexibility and lean

Behaviors
 Do things, but communicate them!
 Marketing and customer relationship
management
 Thought leadership: How to get to next level

Enterprise Information Management
 Information Asset Management
 Library Management: Staff Development
 Vendor Portfolio Management
 Knowledge Management/Records
Management
 Archives

Information Asset Management
 Different delivery modes: transparency &
security
 New ways of approaching delivery, delivery
timelines and delivery to different devices
 User facilitated feedback—blogs, wikis
 Desktop mentoring, reinforce resource
distinctions with the customer
 Personal ‘touch’
 Philosophical first point of contact/triangulate
sources/Corporate Water Coolor

Library Management: Staff
 Staff cross-training
 Continuing education
 Foster non traditional skills, roles, continuing
education and goals
 Project ownership, gratification, solution
development
 Cross training: opportunities to develop new
skills and delight customers

Vendor Portfolio Management
 Resource selection
 Ascertain access restrictions and license
appropriately
 Evaluate pricing scenarios vs. access
 Evaluate enterprise needs
 Consolidate existing contracts
 Identify redundancies

Knowledge Mgt/Records Mgt
 Partner
 Drive

Archives
 Corporate memory
 Preserve physical items but provide
cataloged access, descriptions, patent
information, photos and inventor video
 Direct pipeline to and from Records
Management
 Oral histories
 YouTube formula

Value Proposition
 Case studies, specific examples
– Translations
– Internal Knowledge Bases
– Sharepoint sites: Technology Codes
– Insightful programs with delivery in multiple
formats—mobile collaboration
– Manage individual subscriptions, productive for
sourcing groups

Value Proposition
 Portal, Build and/or Manage
 Deliver compelling and driving content in
multiple channels and mobile platforms
 Transparency
 Flex expertise to affect fast turnaround
 Creating Powerpoint slides with data, charts and
providing high level analysis/packaging for
research
 Federated searching

Profitability
 External Resources/Knowledge Bases:
– Licensed databases
– E-journals
– E-books
– E-reference books
– Language programs for commuters
– Shared services, leverage pricing and access

Profitability
 Internal Resources/Knowledge Bases
– Sketches, photographs, plans and databases that
contain licensing information, contracts,
statements of design and/or statements of work,
nondisclosure agreements, legacy and historical
documents, technical information, subject matter
expertise and patents

Globalization
 Increase access to information
 Make better use of existing resources
 Maximize access
 Contract for limited usage for niche tools,
resources and databases
 Results in time savings and better
communications
 Levels the “time zone playing field”

Innovation
 Database/directory of intellectual capital
– Talents/expertise easily accessible
– Connect the dots between its collective
knowledge and product development and brand
awareness
– Reduce time to design and time to market with
lessons learned, expert contacts, reducing cost of
quality

Risk Management
 Anticipate risks and potential problems
 Leverage alert system to percolate issues,
identify risk areas and escalate actionable
items upward
– A particular emphasis on legislation issues and
changes
– A particular emphasis on standards changes

Talent Management
 Retain the knowledge of departing workers
 Create a process to capture and store
potential lost knowledge
 Essential information passed from one
generation to the next
 Different modes of delivery—podcasts, wikis,
Blackberry, IPhone

Creating Value: Navigating the
Information Deluge
 Maximizing effectiveness
 Changing nature of information services
 Needle in the haystack
 Differentiate proprietary sources

Opportunities
 Listen, listen, listen
 Connect business pain points and identify
opportunities to leverage library skill sets
 Start small and build a reputation for
delivering value and success
 Spend time building relationships and
partnerships
 Be ready to accept your ‘seat at the table’

Questions?
 Thank you!
 Contact information:
Cheryl Duggan
Manager, Knowledge Network
Bose Corporation
(508)766-6599/cheryl_duggan@bose.com