Going where they are: Developing an IM reference service & Catalog Widgets in Facebook Debbie Herman & Susan Slaga Central Connecticut State University

Starting a new IM/Chat Service at CCSU Offer a local more personalized service in addition to the InfoAnytime Chat Service Needed to offer a more up to date reference service for students who IM regularly Had to deal with resistance from some senior staff members Students are using IM already Benefits of an IM/Chat service

Offer a local more personalized service in addition to the InfoAnytime Chat Service

Needed to offer a more up to date reference service for students who IM regularly

Had to deal with resistance from some senior staff members

Students are using IM already

Benefits of an IM/Chat service

Challenges for IM Reference We wanted an IM service that was… Easy and familiar for students Flexible Relatively easy for staff to learn Low cost

We wanted an IM service that was…

Easy and familiar for students

Flexible

Relatively easy for staff to learn

Low cost

The solution AIM (AOL Instant Messenger) Meebo

AIM (AOL Instant Messenger)

Meebo

Meebo

Creating a Meebo Me Widget

Code <!-- Beginning of meebo me widget code. Want to talk with visitors on your page? Go to http://www.meebome.com/ and get your widget! --> <embed src=&quot;http://widget.meebo.com/mm.swf?tFHbfiohgU&quot; type=&quot;application/x-shockwave-flash&quot; wmode=&quot;transparent&quot; width=&quot;190&quot; height=&quot;275&quot;></embed>

<!-- Beginning of meebo me widget code. Want to talk with visitors on your page? Go to http://www.meebome.com/ and get your widget! --> <embed src=&quot;http://widget.meebo.com/mm.swf?tFHbfiohgU&quot; type=&quot;application/x-shockwave-flash&quot; wmode=&quot;transparent&quot; width=&quot;190&quot; height=&quot;275&quot;></embed>

The Result

AIM Status Indicators AIM Presence Services http://developer.aim.com/presenceMain.jsp Online Status Indicator http://www.onlinestatus.org / <td> <a href=&quot;aim:GoIM?screenname=debbieatlibrary&quot;> <img src=&quot;http://big.oscar.aol.com/debbieatlibrary?on_url=http://library.ccsu.edu/images/chat_status_on.gif&amp;off_url=http://library.ccsu.edu/images/chat_status_off.gif&quot; border=&quot;0&quot; class=&quot;underline&quot;> Debbie Herman</a> </td> <td class=&quot;norm&quot;>debbieatlibrary</td>

AIM Presence Services http://developer.aim.com/presenceMain.jsp

Online Status Indicator http://www.onlinestatus.org /

Meebo Link Code Example <a href=&quot;#&quot; onClick=&quot;popup('widget.meebo.com/mm.swf?aiWjUjHhvB', 'Meebo', 300, 300); return false&quot;> Click here</a> to chat or leave an offline message.

<a href=&quot;#&quot; onClick=&quot;popup('widget.meebo.com/mm.swf?aiWjUjHhvB', 'Meebo', 300, 300); return false&quot;> Click here</a> to chat or leave an offline message.

Code <!-- Beginning of meebo me widget code. Want to talk with visitors on your page? Go to http://www.meebome.com/ and get your widget! --> <embed src=&quot;http:// widget.meebo.com/mm.swf?tFHbfiohgU &quot; type=&quot;application/x-shockwave-flash&quot; wmode=&quot;transparent&quot; width=&quot;190&quot; height=&quot;275&quot;></embed>

<!-- Beginning of meebo me widget code. Want to talk with visitors on your page? Go to http://www.meebome.com/ and get your widget! --> <embed src=&quot;http:// widget.meebo.com/mm.swf?tFHbfiohgU &quot; type=&quot;application/x-shockwave-flash&quot; wmode=&quot;transparent&quot; width=&quot;190&quot; height=&quot;275&quot;></embed>

Training Read article Zuho, MLIS, Fu, Mark Love, MS, Scott Norwood, MLIS, and Karla Massia, MA. &quot;Applying RUSA Guidelines in the Analysis of Chat Reference Transcripts.&quot; College & Undergraduate Libraries 13.1 (2006): 75-88. to view examples of transcripts and applying RUSA guidelines Practicing with each other Remembering to log on and off

Read article Zuho, MLIS, Fu, Mark Love, MS, Scott Norwood, MLIS, and Karla Massia, MA. &quot;Applying RUSA Guidelines in the Analysis of Chat Reference Transcripts.&quot; College & Undergraduate Libraries 13.1 (2006): 75-88. to view examples of transcripts and applying RUSA guidelines

Practicing with each other

Remembering to log on and off

Promotion Table tents and pens Campus Listservs Announcements to classes Facebook flyer

Table tents and pens

Campus Listservs

Announcements to classes

Facebook flyer

Facebook Facts Made API available to developers in May 2007 PHP5 is the official development platform 5,000+ applications developed to date 100 new applications daily More than half of Facebook users are outside of college

Made API available to developers in May 2007

PHP5 is the official development platform

5,000+ applications developed to date

100 new applications daily

More than half of Facebook users are outside of college

Steps involved in creating a FB app Need access to a web server with PHP running Install FB developer application Review docs available at http://developers.facebook.com/ Get familiar with FBML (Facebook markup language) In the Developer Application, generate an API key for your app

Need access to a web server with PHP running

Install FB developer application

Review docs available at

http://developers.facebook.com/

Get familiar with FBML (Facebook markup language)

In the Developer Application, generate an API key for your app

FB Developer Application

Useful Documentation for FB Library Developers Anatomy of a Facebook Application http://developers.facebook.com/anatomy.php FB Step-by-Step Guide to Creating an Application (includes a sample app.) http://developers.facebook.com/step_by_step.php Ryerson Library’s FB Application http://www.ryerson.ca/library/iii/facebook.html Facebook Groups : FacebookAppsForLibraries, Library 2.0 Interest Group, Facebook Developers

Anatomy of a Facebook Application http://developers.facebook.com/anatomy.php

FB Step-by-Step Guide to Creating an Application (includes a sample app.) http://developers.facebook.com/step_by_step.php

Ryerson Library’s FB Application http://www.ryerson.ca/library/iii/facebook.html

Facebook Groups : FacebookAppsForLibraries, Library 2.0 Interest Group, Facebook Developers

Burritt Library Outpost on FB

appinclude.php & dashboard.php code snippets <-- FROM appinclude.php --> $appapikey = ' PUT_YOUR_API_KEY_HERE '; $appsecret = ' PUT_YOUR_SECRET_KEY_HERE '; $appcallbackurl = ' http://www.YOURSERVER.com/APP_DIRECTORY/ '; $appInternalURL = ' http://apps.facebook.com/CANVAS_PAGE_URL/ '; <-- FROM dashboard.php --> <fb:dashboard> <fb:action href=&quot;index.php&quot;>Main</fb:action> <?php /*insert your other pages here */ ?> <fb:help href=&quot;help.php&quot; title=&quot;Need help&quot;>Help</fb:help> </fb:dashboard>

<-- FROM appinclude.php -->

$appapikey = ' PUT_YOUR_API_KEY_HERE ';

$appsecret = ' PUT_YOUR_SECRET_KEY_HERE ';

$appcallbackurl = ' http://www.YOURSERVER.com/APP_DIRECTORY/ ';

$appInternalURL = ' http://apps.facebook.com/CANVAS_PAGE_URL/ ';

index.php code snippet <?php // includes require_once 'appinclude.php'; require 'dashboard.php'; ?> <div style=&quot;padding: 20px;&quot;> <!-- Image for the header ---> <img src=&quot;<? echo $appcallbackurl; ?>banner-new3a.gif&quot; /> <br /> <h2>Hello <fb:name firstnameonly=&quot;true&quot; uid=&quot;<?=$user?>&quot; useyou=&quot;false&quot;/>, Welcome to the Burritt Library on Facebook.</h2> <br /> <hr /> <br/> <table cellpadding=&quot;0&quot; cellspacing=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot;> <tr><td valign=&quot;top&quot;> <table cellpadding=&quot;0&quot; cellspacing=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot;> <tr> <th>External Links</th> </tr> <tr> <td><a href=&quot;http://library.ccsu.edu&quot; target=&quot;_new&quot;> <li> Library Home Page</li></a></td> </tr> <tr><td><a href=&quot;http://library.ccsu.edu/help/aska&quot; target=&quot;_new&quot;><li>Ask-A-Librarian</li></a></td></tr> <tr> <td><a href=&quot;http://www.consuls.org&quot; target=&quot;_new&quot;> <li>Library Catalog (CONSULS)</li> </a></td> </tr>

Submitting Your FB Application Submit your app via the FB developer application Need a minimum of 5 people using your app in order to submit Applications MUST utilize the FB platform Caveat regarding library catalog search widgets and ToS

Submit your app via the FB developer application

Need a minimum of 5 people using your app in order to submit

Applications MUST utilize the FB platform

Caveat regarding library catalog search widgets and ToS

FB App Submission Page

Questions? Debbie Herman, CCSU Digital Resources Librarian, [email_address] ; 860-832-2084; AIM: debbieatlibrary Susan Slaga, CCSU Assistant Reference Librarian, [email_address] ;860-832-2095; AIM: sjs642

Debbie Herman, CCSU Digital Resources Librarian, [email_address] ; 860-832-2084; AIM: debbieatlibrary

Susan Slaga, CCSU Assistant Reference Librarian, [email_address] ;860-832-2095; AIM: sjs642