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Going where they are:  Developing an IM reference service & Catalog Widgets in Facebook Debbie Herman & Susan Slaga Centra...
 
Starting a new IM/Chat Service at CCSU <ul><li>Offer a local more personalized service in addition to the InfoAnytime Chat...
Challenges for IM Reference <ul><li>We wanted an IM service that was… </li></ul><ul><li>Easy and familiar for students </l...
The solution <ul><li>AIM (AOL Instant Messenger) </li></ul><ul><li>Meebo </li></ul>
Meebo
Creating a Meebo Me Widget
Code <ul><li><!-- Beginning of meebo me widget code. Want to talk with visitors on your page? Go to http://www.meebome.com...
The Result
AIM Status Indicators <ul><li>AIM Presence Services http://developer.aim.com/presenceMain.jsp </li></ul><ul><li>Online Sta...
Meebo Link Code Example <ul><li><a href=&quot;#&quot; onClick=&quot;popup('widget.meebo.com/mm.swf?aiWjUjHhvB', 'Meebo', 3...
Code <ul><li><!-- Beginning of meebo me widget code. Want to talk with visitors on your page? Go to http://www.meebome.com...
Training <ul><li>Read article Zuho, MLIS, Fu, Mark Love, MS, Scott Norwood, MLIS, and Karla Massia, MA. &quot;Applying RUS...
Promotion <ul><li>Table tents and pens </li></ul><ul><li>Campus Listservs </li></ul><ul><li>Announcements to classes </li>...
 
 
 
Facebook Facts <ul><li>Made API available to developers in May 2007 </li></ul><ul><li>PHP5 is the official development pla...
Steps involved in creating a FB app <ul><li>Need access to a web server with PHP running </li></ul><ul><li>Install FB deve...
FB Developer Application
Useful Documentation for FB Library Developers <ul><li>Anatomy of a Facebook Application http://developers.facebook.com/an...
 
Burritt Library Outpost on  FB
appinclude.php  & dashboard.php  code snippets <ul><li><-- FROM appinclude.php --> </li></ul><ul><li>$appapikey = ' PUT_YO...
index.php code snippet <?php // includes require_once 'appinclude.php'; require 'dashboard.php'; ?> <div style=&quot;paddi...
Submitting Your FB Application <ul><li>Submit your app via the FB developer application </li></ul><ul><li>Need a minimum o...
FB App Submission Page
Questions? <ul><li>Debbie Herman, CCSU Digital Resources Librarian,  [email_address] ; 860-832-2084; AIM: debbieatlibrary ...
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Going where they are: Developing an IM reference service & Catalog Widgets in Facebook

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  • One of the primary tenets of Library 2.0 is going where the users are. Last summer, my colleague Susan and I decided to put this idea into action by developing some new services that embody this philosophy. Dealing with college students as we do, most of whom (the traditional aged ones at least) have grown up with the internet, we see that it has for better or worse influenced their expectations with respect to library services. Rather than being daunted by this fact, we viewed it as a challenge to develop library services that reside in their social spaces. Our work is ongoing but nevertheless we wanted to share two of our projects today and describe their planning, development and implementation.
  • Transcript of "Going where they are: Developing an IM reference service & Catalog Widgets in Facebook"

    1. 1. Going where they are: Developing an IM reference service & Catalog Widgets in Facebook Debbie Herman & Susan Slaga Central Connecticut State University
    2. 3. Starting a new IM/Chat Service at CCSU <ul><li>Offer a local more personalized service in addition to the InfoAnytime Chat Service </li></ul><ul><li>Needed to offer a more up to date reference service for students who IM regularly </li></ul><ul><li>Had to deal with resistance from some senior staff members </li></ul><ul><li>Students are using IM already </li></ul><ul><li>Benefits of an IM/Chat service </li></ul>
    3. 4. Challenges for IM Reference <ul><li>We wanted an IM service that was… </li></ul><ul><li>Easy and familiar for students </li></ul><ul><li>Flexible </li></ul><ul><li>Relatively easy for staff to learn </li></ul><ul><li>Low cost </li></ul>
    4. 5. The solution <ul><li>AIM (AOL Instant Messenger) </li></ul><ul><li>Meebo </li></ul>
    5. 6. Meebo
    6. 7. Creating a Meebo Me Widget
    7. 8. Code <ul><li><!-- Beginning of meebo me widget code. Want to talk with visitors on your page? Go to http://www.meebome.com/ and get your widget! --> <embed src=&quot;http://widget.meebo.com/mm.swf?tFHbfiohgU&quot; type=&quot;application/x-shockwave-flash&quot; wmode=&quot;transparent&quot; width=&quot;190&quot; height=&quot;275&quot;></embed> </li></ul>
    8. 9. The Result
    9. 10. AIM Status Indicators <ul><li>AIM Presence Services http://developer.aim.com/presenceMain.jsp </li></ul><ul><li>Online Status Indicator http://www.onlinestatus.org / </li></ul><td> <a href=&quot;aim:GoIM?screenname=debbieatlibrary&quot;> <img src=&quot;http://big.oscar.aol.com/debbieatlibrary?on_url=http://library.ccsu.edu/images/chat_status_on.gif&amp;off_url=http://library.ccsu.edu/images/chat_status_off.gif&quot; border=&quot;0&quot; class=&quot;underline&quot;> Debbie Herman</a> </td> <td class=&quot;norm&quot;>debbieatlibrary</td>
    10. 11. Meebo Link Code Example <ul><li><a href=&quot;#&quot; onClick=&quot;popup('widget.meebo.com/mm.swf?aiWjUjHhvB', 'Meebo', 300, 300); return false&quot;> Click here</a> to chat or leave an offline message. </li></ul>
    11. 12. Code <ul><li><!-- Beginning of meebo me widget code. Want to talk with visitors on your page? Go to http://www.meebome.com/ and get your widget! --> <embed src=&quot;http:// widget.meebo.com/mm.swf?tFHbfiohgU &quot; type=&quot;application/x-shockwave-flash&quot; wmode=&quot;transparent&quot; width=&quot;190&quot; height=&quot;275&quot;></embed> </li></ul>
    12. 13. Training <ul><li>Read article Zuho, MLIS, Fu, Mark Love, MS, Scott Norwood, MLIS, and Karla Massia, MA. &quot;Applying RUSA Guidelines in the Analysis of Chat Reference Transcripts.&quot; College & Undergraduate Libraries 13.1 (2006): 75-88. to view examples of transcripts and applying RUSA guidelines </li></ul><ul><li>Practicing with each other </li></ul><ul><li>Remembering to log on and off </li></ul>
    13. 14. Promotion <ul><li>Table tents and pens </li></ul><ul><li>Campus Listservs </li></ul><ul><li>Announcements to classes </li></ul><ul><li>Facebook flyer </li></ul>
    14. 18. Facebook Facts <ul><li>Made API available to developers in May 2007 </li></ul><ul><li>PHP5 is the official development platform </li></ul><ul><li>5,000+ applications developed to date </li></ul><ul><li>100 new applications daily </li></ul><ul><li>More than half of Facebook users are outside of college </li></ul>
    15. 19. Steps involved in creating a FB app <ul><li>Need access to a web server with PHP running </li></ul><ul><li>Install FB developer application </li></ul><ul><li>Review docs available at </li></ul><ul><li>http://developers.facebook.com/ </li></ul><ul><li>Get familiar with FBML (Facebook markup language) </li></ul><ul><li>In the Developer Application, generate an API key for your app </li></ul>
    16. 20. FB Developer Application
    17. 21. Useful Documentation for FB Library Developers <ul><li>Anatomy of a Facebook Application http://developers.facebook.com/anatomy.php </li></ul><ul><li>FB Step-by-Step Guide to Creating an Application (includes a sample app.) http://developers.facebook.com/step_by_step.php </li></ul><ul><li>Ryerson Library’s FB Application http://www.ryerson.ca/library/iii/facebook.html </li></ul><ul><li>Facebook Groups : FacebookAppsForLibraries, Library 2.0 Interest Group, Facebook Developers </li></ul>
    18. 23. Burritt Library Outpost on FB
    19. 24. appinclude.php & dashboard.php code snippets <ul><li><-- FROM appinclude.php --> </li></ul><ul><li>$appapikey = ' PUT_YOUR_API_KEY_HERE '; </li></ul><ul><li>$appsecret = ' PUT_YOUR_SECRET_KEY_HERE '; </li></ul><ul><li>$appcallbackurl = ' http://www.YOURSERVER.com/APP_DIRECTORY/ ';  </li></ul><ul><li>$appInternalURL = ' http://apps.facebook.com/CANVAS_PAGE_URL/ '; </li></ul><-- FROM dashboard.php --> <fb:dashboard> <fb:action href=&quot;index.php&quot;>Main</fb:action> <?php /*insert your other pages here */ ?> <fb:help href=&quot;help.php&quot; title=&quot;Need help&quot;>Help</fb:help> </fb:dashboard>
    20. 25. index.php code snippet <?php // includes require_once 'appinclude.php'; require 'dashboard.php'; ?> <div style=&quot;padding: 20px;&quot;> <!-- Image for the header ---> <img src=&quot;<? echo $appcallbackurl; ?>banner-new3a.gif&quot; /> <br /> <h2>Hello <fb:name firstnameonly=&quot;true&quot; uid=&quot;<?=$user?>&quot; useyou=&quot;false&quot;/>, Welcome to the Burritt Library on Facebook.</h2> <br /> <hr /> <br/> <table cellpadding=&quot;0&quot; cellspacing=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot;> <tr><td valign=&quot;top&quot;> <table cellpadding=&quot;0&quot; cellspacing=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot;> <tr> <th>External Links</th> </tr> <tr> <td><a href=&quot;http://library.ccsu.edu&quot; target=&quot;_new&quot;> <li> Library Home Page</li></a></td> </tr> <tr><td><a href=&quot;http://library.ccsu.edu/help/aska&quot; target=&quot;_new&quot;><li>Ask-A-Librarian</li></a></td></tr> <tr> <td><a href=&quot;http://www.consuls.org&quot; target=&quot;_new&quot;> <li>Library Catalog (CONSULS)</li> </a></td> </tr>
    21. 26. Submitting Your FB Application <ul><li>Submit your app via the FB developer application </li></ul><ul><li>Need a minimum of 5 people using your app in order to submit </li></ul><ul><li>Applications MUST utilize the FB platform </li></ul><ul><li>Caveat regarding library catalog search widgets and ToS </li></ul>
    22. 27. FB App Submission Page
    23. 28. Questions? <ul><li>Debbie Herman, CCSU Digital Resources Librarian, [email_address] ; 860-832-2084; AIM: debbieatlibrary </li></ul><ul><li>Susan Slaga, CCSU Assistant Reference Librarian, [email_address] ;860-832-2095; AIM: sjs642 </li></ul>
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