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Sladjana Milosevic - Coaching

Sladjana Milosevic - Coaching







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    Sladjana Milosevic - Coaching Sladjana Milosevic - Coaching Presentation Transcript

    • WELCOME Coaching Slađana Milošević s ladjana.milosevic @mobilis.co.rs
    • Introduction
      • Getting to know each other
      • About coaching and why it is so important
      • Interactive work
      • Working rules
    • Objectives
      • To:
      • Define the term coaching and understand coaching approach
      • Understand benefits to the business of effective coaching
      • Understand different coaching models and learn how to use some of them
      • Apply effective listening skills
      • Apply powerful questioning skills
      • How to deliver feedback
      • Help others in their development and results achievement
      • Overcome obstacles and limiting beliefs in their personal development
      • Improve performance through advanced communication approaches
      • Remove barriers that hold the team back from achieving more
    • Topics
      • Day I – Basics of coaching
      • Coaching models
      • Day II – Listening skills and asking questions. Feedback
      • Day III – Focus – individuals and teams around me
      • Day IV – Focus – me
      • Day V - Live coaching session s
    • Your trainer
      • Slađana Milošević
      • Master degrees obtained in Serbia and Slovenia
      • 12 years of experience in training and lecturing
      • Works in private owned company Mobilis Ltd
      • Establisher and first president of European Mentoring and Coaching Council for Serbia
      • For four years member of IAC (International Association of Coaches, USA )
    • Short history of coaching
      • Coaching has always been done …
        • Tim Gallwey – The Inner Game of Tennis
        • John Wh itmor e – Coaching for Performance
    • Definition of coaching Definition by ICF ( International Coaching Federation ): coaching is an interactive process that helps individuals, teams, companies, institutions or organizations to develop their potentials and to achieve better results faster and more efficient Coaching is a nicer way to achieve better results (Whitmore, 2003)
    • Formula P = p - i Tim Gallwey, in his book “The Inner Game of Tennis“, from 1974: Performance = potential - interference P = p - i
    • Story about 2 selves Self no 1 is the internal voice of our parents, teachers and those who have any type of authority. Self no 1 wants to control Self no 2, it does not trust Self 2. Self no 1 is characterized by tension, fear, doubt and too much work Self no 2 is our whole being with all our potentials and capacities to learn. It is characterized by relaxed concentration, enjoyment and trust
    • More beautiful stories
      • Story about learning
      • Story about kids
    • Coaching and similar professions
      • Mentor
      • Facilitator
      • Therapist
      • ...
    • Characteristics of coach
      • Patient
      • Supportive
      • Good listener
      • Good observer
      • Remember s things well
      • ...
    • Coaching and entrepreneurs
      • Entrepreneurs can use coaching as clients
      • They can use coaching in their business too
    • 7 Habits of successful people
      • Be proactive
      • Start from an end
      • Define priorities
      • Think win-win
      • Seek to understand other s and then ask them to understand you
      • Synergize
      • Take care about yourself
      • There is one more : „ Find your “voice” and inspire others
      • to do so”
    • How to do coaching?
      • It is not a sophisticated science
      • What is important is exercise and concentration
    • Coaching models
      • Many coaching models are developed over years
      • The most popular coaching model is GROW model (also known as iGROW and ToGROW model)
      • Different models are presented and compared in your handout s
    • THANK YOU! Coaching Slađana Milošević s ladjana.milosevic @mobilis.co.rs
    • WELCOME Coaching Slađana Milošević s ladjana.milosevic @mobilis.co.rs
    • Da y II
      • Topic – listening and asking questions . Giving feedback
    • Basic coaching skills
      • Rapport
      • Trust and empathy
      • Listening
      • Questions and clarifications
      • Definition of objectives and responsibilities
      • Observation
      • Feedback
    • Listening
      • Communication process
    • Listening LEVEL 1. Waiting for our turn to speak • I think we should arrange a meeting with all stakeholders • Did you watch football last night? LEVEL 2. Giving our own experience • I went on the Leadership course last week. • I went on it last year. I learned a lot. LEVEL 3 . Giving advice • My manager is a bully. • What you should do is complain to HR.
    • Listening LEVEL 4. Listening and asking for more • I want to get the very best out of my team. • tell me more about that. LEVEL 5 . Intuitive listening • I really want to write my book but there’s never any time • Is this about not having the time or is something else getting in the way? • I’m afraid my book won’t be good enough.”
    • Questions
      • Questions related to problem
      • Questions related to objectives
      • Specific questions
      • Unclear questions
      • Powerful questions
    • Feedback
      • When giving feedback it is good to:
      • Tell what you have seen, like „I saw you did...“
      • Describe what you have seen, without estimation, like. „I noticed that ...“
      • Share ideas, like „What would happen if you ...“
      • Examine alternatives, like. „Could you ... What other way s are there?“
    • THANK YOU! Coaching Slađana Milošević s ladjana.milosevic @mobilis.co.rs
    • WELCOME Coaching Slađana Milošević s ladjana.milosevic @mobilis.co.rs
    • Day III
      • Topic – Focus – Individuals and teams around me
    • Coaching techniques
      • Summarising
      • Paraphrasing
      • Reiterating
      • Mirroring
    • Problem s in coaching
      • There are problems at :
        • Individual level
        • Organizational level
    • Team coaching
      • In team coaching you as a coach have to work with team and with individuals in that team !
      • Exercises for you!
    • Team development Performance high nizak Time forming storming norming performing transforming
    • THANK YOU! Coaching Slađana Milošević s ladjana.milosevic @mobilis.co.rs
    • WELCOME Coaching Slađana Milošević s ladjana.milosevic @mobilis.co.rs
    • Day IV
      • Topic – Fo c us – me
    • Exercises
      • My dreams
      • My vision
      • My objectives
    • Coaching 1 to 1
      • Perform coaching session, using results from exercises we did during the first training day and today
      • Use GROW model
    • THANK YOU! Coaching Slađana Milošević s ladjana.milosevic @mobilis.co.rs
    • WELCOME Coaching Slađana Milošević s ladjana.milosevic @mobilis.co.rs
    • Day V
      • Coaching sessions live
        • Instructions
        • Questions for clarification
    • AT THE END... Personal note for each participant !
    • THANK YOU! Coaching Slađana Milošević s ladjana.milosevic @mobilis.co.rs