Effective Strategies for Communicating in Today's Virtual World


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  • Tag emails with meaningful identifiers to quickly locate groups of emailsIf you can, send a response immediately rather than flagging emailsIf you must flag, set a reminder within 24 hours to respond to flagged emailsPick up the phone – if an email contains complex details or information that may be easily confused, pick up the phone to have the conversation (or have it in person if possible)Office communicator – similar to Pick up the phone, instant messaging can also be an efficient way to resolve a conversationKeep emails short and concise – use bullets if suitableProofread emails for common errors and unintended “tone”
  • Effective Strategies for Communicating in Today's Virtual World

    1. 1. SCAD eLearning
    2. 2. Effective Strategies forCommunicating in Today’s VirtualWorld Presentation by Kristin Machac SCAD Director of eLearning Development
    3. 3. Email Communication• Create folders or tag emails with meaningful identifiers• If possible, respond immediately instead of flagging• If you must flag, set a reminder to respond within 24 hours• Pick up the phone!• Use instant messaging tools• Keep emails short and concise - Remove the fluff!• Proofread emails for common errors and unintended tone
    4. 4. Communicating with TechnologyIt’s only useful if you know how to use it!
    5. 5. 3 Must Haves for Virtual Communication• Screen capture software to annotate images• Screen capture software to capture video of the screen and audio• Web-conferencing software to host recordable, synchronous meetings
    6. 6. Screen Capture Software“The best screen capture software is uncomplicated, yetpowerful and able to capture a variety of objects quickly.” -TechMediaNetwork’s TopTenReviews
    7. 7. Screen Capture SoftwareScreen capture and recording applications allow you to:• Capture Images,• Capture Video,• Capture Audio,• Annotate Images,• Edit Recordings• Organize files• Quickly share Example: http://www.screencast.com/t/SrwRfkl7
    8. 8. Why use screen capture?• Critiquing or Grading: http://www.techsmith.com/jing-uses- alytapp.html• Orientation to new courses: http://www.screencast.com/t/fBddbU4n7c• Teaching new concepts: http://www.screencast.com/t/SrwRfkl7• Student Projects and Assignments: http://www.techsmith.com/education-tutorial-student-research.html• Digital Stories: http://www.screencast.com/t/ukFpFwwnaV
    9. 9. Web-conferencing• One-on-one meetings with faculty, students, administrators and staff• Virtual office hours• Synchronous classroom opportunity• Meet and greet sessions• Training opportunities• Group projects• Student presentations• Guest speakers or lecturers
    10. 10. Web-Conferencing: What Not to Do!
    11. 11. Web-conferencing: What to do!• Prepare – Create an agenda• Practice – It’s always a good idea to do a dry run• Send reminders• Start On Time – Login early• Make eye contact when using a web-camera• Stick to your agenda• Finish on-time – Participants become fidgety and start to multi-task• If Recorded – Follow-up promptly with the link and any follow-up items
    12. 12. Tools and Resources• Writing Effective Emails: http://www.mindtools.com/CommSkll/EmailCommunication.htm• Screencasting Checklist: How to Record Like A Pro: http://feedproxy.google.com/~r/udemy/~3/JrwV4Ukbse8/• Best Practices for Web-Conferencing: http://alturl.com/oc43m
    13. 13. Cheap and Free Tools and Technologies for Communicating• Free:• Anymeeting (Web-conferencing software): http://www.anymeeting.com/• Jing (Annotate screenshots, record audio and video captures of your screen): http://www.techsmith.com/jing.html• Quicktime Player (Movie, audio and screen recording): http://support.apple.com/kb/HT4024• Mac Screenshots (how to capture your screen with Mac shortcuts): http://www.wikihow.com/Take-a-Screenshot-in-Mac-OS-X• Skitch (Annotate, edit and share screenshots and images): http://skitch.com/• Vyew (Web-conferencing software): http://vyew.com/s/• Costs Associated:• Adobe Connect (Web-conferencing software): http://www.adobe.com/products/adobeconnect.html• Snag-It (Annotate and share engaging screenshots and images): http://www.techsmith.com/snagit.html• WebEx (Web-conferencing software): http://www.webex.com/
    14. 14. Questions?For more information:Kristin Machac, SCAD Director of eLearning DevelopmentEmail: mmachac@scad.eduPresentation address: http://www.slideshare.net/kr215/effective-strategies-for-communicating-in-todays-virtual-world-13174662