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Effective Strategies for Communicating in Today's Virtual World

Effective Strategies for Communicating in Today's Virtual World






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  • Tag emails with meaningful identifiers to quickly locate groups of emailsIf you can, send a response immediately rather than flagging emailsIf you must flag, set a reminder within 24 hours to respond to flagged emailsPick up the phone – if an email contains complex details or information that may be easily confused, pick up the phone to have the conversation (or have it in person if possible)Office communicator – similar to Pick up the phone, instant messaging can also be an efficient way to resolve a conversationKeep emails short and concise – use bullets if suitableProofread emails for common errors and unintended “tone”

Effective Strategies for Communicating in Today's Virtual World Effective Strategies for Communicating in Today's Virtual World Presentation Transcript

  • SCAD eLearning
  • Effective Strategies forCommunicating in Today’s VirtualWorld Presentation by Kristin Machac SCAD Director of eLearning Development
  • Email Communication• Create folders or tag emails with meaningful identifiers• If possible, respond immediately instead of flagging• If you must flag, set a reminder to respond within 24 hours• Pick up the phone!• Use instant messaging tools• Keep emails short and concise - Remove the fluff!• Proofread emails for common errors and unintended tone
  • Communicating with TechnologyIt’s only useful if you know how to use it!
  • 3 Must Haves for Virtual Communication• Screen capture software to annotate images• Screen capture software to capture video of the screen and audio• Web-conferencing software to host recordable, synchronous meetings
  • Screen Capture Software“The best screen capture software is uncomplicated, yetpowerful and able to capture a variety of objects quickly.” -TechMediaNetwork’s TopTenReviews
  • Screen Capture SoftwareScreen capture and recording applications allow you to:• Capture Images,• Capture Video,• Capture Audio,• Annotate Images,• Edit Recordings• Organize files• Quickly share Example: http://www.screencast.com/t/SrwRfkl7
  • Why use screen capture?• Critiquing or Grading: http://www.techsmith.com/jing-uses- alytapp.html• Orientation to new courses: http://www.screencast.com/t/fBddbU4n7c• Teaching new concepts: http://www.screencast.com/t/SrwRfkl7• Student Projects and Assignments: http://www.techsmith.com/education-tutorial-student-research.html• Digital Stories: http://www.screencast.com/t/ukFpFwwnaV
  • Web-conferencing• One-on-one meetings with faculty, students, administrators and staff• Virtual office hours• Synchronous classroom opportunity• Meet and greet sessions• Training opportunities• Group projects• Student presentations• Guest speakers or lecturers
  • Web-Conferencing: What Not to Do!
  • Web-conferencing: What to do!• Prepare – Create an agenda• Practice – It’s always a good idea to do a dry run• Send reminders• Start On Time – Login early• Make eye contact when using a web-camera• Stick to your agenda• Finish on-time – Participants become fidgety and start to multi-task• If Recorded – Follow-up promptly with the link and any follow-up items
  • Tools and Resources• Writing Effective Emails: http://www.mindtools.com/CommSkll/EmailCommunication.htm• Screencasting Checklist: How to Record Like A Pro: http://feedproxy.google.com/~r/udemy/~3/JrwV4Ukbse8/• Best Practices for Web-Conferencing: http://alturl.com/oc43m
  • Cheap and Free Tools and Technologies for Communicating• Free:• Anymeeting (Web-conferencing software): http://www.anymeeting.com/• Jing (Annotate screenshots, record audio and video captures of your screen): http://www.techsmith.com/jing.html• Quicktime Player (Movie, audio and screen recording): http://support.apple.com/kb/HT4024• Mac Screenshots (how to capture your screen with Mac shortcuts): http://www.wikihow.com/Take-a-Screenshot-in-Mac-OS-X• Skitch (Annotate, edit and share screenshots and images): http://skitch.com/• Vyew (Web-conferencing software): http://vyew.com/s/• Costs Associated:• Adobe Connect (Web-conferencing software): http://www.adobe.com/products/adobeconnect.html• Snag-It (Annotate and share engaging screenshots and images): http://www.techsmith.com/snagit.html• WebEx (Web-conferencing software): http://www.webex.com/
  • Questions?For more information:Kristin Machac, SCAD Director of eLearning DevelopmentEmail: mmachac@scad.eduPresentation address: http://www.slideshare.net/kr215/effective-strategies-for-communicating-in-todays-virtual-world-13174662