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Reference work

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Transcript

  • 1. Important things to remember when conducting
    Reference Work
    Created by Kathryn Poland
  • 2. Role as a librarian:
    Must be ethical in our behavior even when there are not clear cut choices.
    We are largely responsible for monitoring our own behavior
    We must help students in the Reference process and be willing to show them how to find their answer.
    Here are some goals to remember when assisting students through the reference process.
  • 3. Goal #1: Respect all patrons
    Do not intimidate students
    Use nonverbal cues correctly
    Do not discriminate based on
    Clothes
    Conduct
    Characteristics in general
  • 4. Goal #2: Set priorities during reference queries
    Handle request in the order they are received
    Request made in-house receive first attention
    Do not give unfair preference due to
    Use of certain medium (phone, e-mail, etc.)
    Time limitations
  • 5. Goal #3: Be thorough in the search technique
    Students will accept whatever service the librarian provides
    It is the librarian’s duty to offer options if the answer in incomplete
    Interlibrary loan or other remote location
    Finding a more complete answer will require more time and effort.
  • 6. Goal #4: When dealing with controversial issues, both sides must be considered.
    Follow the Library Bill of Rights
    We must deal with social norms that usually dictate against the consideration of the minority viewpoint
    If we don’t consider both sides then we erode the foundation of the democratic process.
  • 7. Goal #5: Hours that serve the students
    Hours should mirror the school hours
    A professional librarian should be available during the times that the library is open.
  • 8. Goal #6: Teaching should be woven into the information gathering process.
    School libraries should work towards developing life-long learners
    Reference work involves two jobs:
    Provide answers to queries
    Teach the skill necessary for students to be self-sufficient in finding information
  • 9. Goal #7: Must remember user’s rights.
    Library Bill of Rights gives minors the same rights as adults
    Any information in the library should be made available for students to access.
  • 10. Goal #8: Paying for services
    Try not to charge students for computer printout, photocopying, etc.
    Why?
    School is already supported by taxes
    Not all students are able to pay for services.

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