Dgi Keynote Kevin Paschuck Right Now Technologies Dec 3 2009

Social Media uses Internet and web-based technologies to transform broadcast monologues (one to many) into social media dialogues (many to many). It allows everyone to be a publisher of knowledge and information, transforming people from content consumers into content producers. © 2009 RightNow Technologies, Inc.

Characteristics Benefits On Demand Service Innovation Shared IT Resources Lower Cost / Greener Dynamic Scalability Running Instantly Device Independence Deploy on any Client Subscription Service Pay for Actual Usage © 2009 RightNow Technologies, Inc.

Dgi Keynote Kevin Paschuck Right Now Technologies Dec 3 2009

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