Effective communication


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Effective communication

  1. 1. Effective Communication Effective communication has emerged as a response to the growing recognition that communication is necessary for making an impact on interpersonal relationships.
  2. 2. Definition Communication-Two way process in which there is an exchange and progression of ideas towards a mutually accepted direction or goal. Basic elements are: • Sender/encoder/speaker • Receiver/decoder/listener • Message • Medium • Feedback/reply
  3. 3. RECEIVER/DECODER/LISTENER  The listener receives an encoded message which he attempts to decode.  In relation to the work environment and the value perceived in terms of the work situation. SENDER/ENCODER/SPEAKER  The person who initiates the communication process is normally referred to as the sender.  He selects ideas, encodes and finally transmits them to the receiver.
  4. 4. Medium  Oral  Written  non-verbal Prior to the composition of the message, the medium/ channel should be decided. Message  Encoded idea transmitted by the sender.  Incorrect patterning can turn the receiver hostile or make him lose interest.
  5. 5. Feedback Effective communication takes place only when there is feedback. The errors and faults that abound in business situations are a result of lack of feedback.
  6. 6.  Saves time of communication PURPOSE OF EFFECTIVE COMMUNICATION  Brings improvement in  speaking abilities  listening  interacting  Writing  convincing  persuading  Helps in  Coordinating  Controlling  Issuing instructions
  7. 7. Basic Model of Communication
  8. 8. 7C’s C’s Relevance Credibility Builds trust Courtesy Improves relationship Clarity Makes comprehension easier Correctness Builds confidence Consistency Introduces stability Concreteness Reinforces confidence Conciseness Saves time
  9. 9. 4S’s S’s Relevance Shortness Economizes Simplicity Impresses Strength convinces Sincerity appears
  10. 10. Barriers to communication An activity as complex as communication is bound to suffer from setbacks if conditions contrary to the smooth functioning of the process emerge. They are referred to as barriers because they create impediments in the process of the interaction. • Sender-oriented • Receiver-oriented
  11. 11. Sender oriented barriers: • Badly expressed message: • Loss in transmission: • Semantic problem: • Over/under communication: • ‘I’ Attitude • Prejudices
  12. 12. Remedies for the sender oriented barriers • Plan and clarify ideas • Create a climate of trust and confidence • Time your mind carefully • Reinforce words with action • Communicate efficiently • correct choice of medium or channel • simple words and accurate understanding of intension • quantum of information should be right
  13. 13. Receiver-oriented barriers • Poor retention • Inattentive listening • Tendency to evaluate • Interest and attitudes • Conflicting information • Differing status and position • Refutations and arguments
  14. 14. Remedies for the Receiver oriented barriers • Jot down points • Improve concentration • Delay evaluation • Develop interest • Confirm with feedback, clarify • Encourage juniors to come up with ideas and listen • Resistance to change: be flexible • Enter into healthy discussions
  15. 15. THANK YOU