Effective communication has emerged
as a response to the growing recognition that
communication is necessary for making an
impact on interpersonal relationships.
Communication-Two way process in which there is an
exchange and progression of ideas towards a mutually
accepted direction or goal.
Basic elements are:
The listener receives an encoded
message which he attempts to decode.
In relation to the work environment and
the value perceived in terms of the work
The person who initiates the
communication process is normally referred
to as the sender.
He selects ideas, encodes and finally
transmits them to the receiver.
Prior to the composition of the
message, the medium/ channel should be
Encoded idea transmitted by the sender.
Incorrect patterning can turn the receiver
hostile or make him lose interest.
Effective communication takes
place only when there is
The errors and faults that abound
in business situations are a result
of lack of feedback.
Saves time of communication
PURPOSE OF EFFECTIVE COMMUNICATION
Brings improvement in
Barriers to communication
An activity as complex as communication is
bound to suffer from setbacks if conditions
contrary to the smooth functioning of the
process emerge. They are referred to as barriers
because they create impediments in the process
of the interaction.
Remedies for the sender oriented
• Plan and clarify ideas
• Create a climate of trust and confidence
• Time your mind carefully
• Reinforce words with action
• Communicate efficiently
• correct choice of medium or channel
• simple words and accurate understanding of
• quantum of information should be right
• Poor retention
• Inattentive listening
• Tendency to evaluate
• Interest and attitudes
• Conflicting information
• Differing status and position
• Refutations and arguments
Remedies for the Receiver oriented
• Jot down points
• Improve concentration
• Delay evaluation
• Develop interest
• Confirm with feedback, clarify
• Encourage juniors to come up
with ideas and listen
• Resistance to change: be flexible
• Enter into healthy discussions