Uc Productivity V3


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  • Nortel Corporate Presentation © 2004 Nortel
  • Uc Productivity V3

    1. 1. Nortel Agile Communication Environment Maximizing Employee Efficiency and Satisfaction while Delivering Cost Savings through Nortel UC Applications Paul Relf – [email_address] Product Management Leader, ACE
    2. 2. Business Contextual Communication Customer Contact (Customer Centric) Unified Communications (Knowledge Worker Centric) Lower Value Higher Value Tactical Total Cost of Ownership -> Hard ROI Strategic Value Communication Enabled Business Solutions (Enterprise Centric) IP Telephony (Network Centric)
    3. 3. Nortel Agile Communication Environment A Unified Architecture Based Upon Enterprise IT Standards
    4. 4. <ul><li>Integration Into your IBM Desktop environment </li></ul><ul><ul><li>Click to Call, Release Call </li></ul></ul><ul><ul><li>Telephony Presence </li></ul></ul><ul><ul><li>Click to Conference (with NMC) </li></ul></ul><ul><li>Hotdesking Support </li></ul><ul><ul><li>Communications follows you </li></ul></ul><ul><ul><li>Presence driven FindMe, FollowMe </li></ul></ul><ul><ul><li>Remote control of your desktop phone </li></ul></ul><ul><ul><li>Works with IP and TDM networks </li></ul></ul><ul><li>Integration of IM into ACE Toolkits </li></ul><ul><ul><li>Click to Text </li></ul></ul><ul><ul><li>Presence (IM, Calendar) </li></ul></ul>IBM Lotus Sametime Desktop User Experience Key ’09 Deliverables: Support for CS1000 and Cisco Call Manager and Hotdesking is available today. Expect alignment with IBM’s about to launch “Sametime Unified Telephony” SUT offer and support for additional platforms including Avaya Source: uses a Forrester Model for monetizing productivity
    5. 5. <ul><li>Integration into Desktop Environment </li></ul><ul><ul><li>Click to Call </li></ul></ul><ul><ul><li>Telephony Presence </li></ul></ul><ul><ul><li>Advanced Routing support using ACE </li></ul></ul><ul><li>Hotdesking Support </li></ul><ul><ul><li>Communications follows you </li></ul></ul><ul><ul><li>Presence driven FindMe, FollowMe </li></ul></ul><ul><ul><li>Remote control of your desktop phone </li></ul></ul><ul><ul><li>Works with IP and TDM networks </li></ul></ul><ul><li>Smart Tags </li></ul><ul><ul><li>Microsoft Smart Tags provide support for Outlook and Office. </li></ul></ul><ul><li>Integration of IM into ACE Toolkits </li></ul><ul><ul><li>Click to Text </li></ul></ul><ul><ul><li>Presence (IM, Calendar) </li></ul></ul><ul><ul><li>Additional Available Context </li></ul></ul>Key ’09 Deliverables: Support for CS1000 is currently available (ACE 1.2). Integration with Cisco Call Manager is currently in trials and is expected to GA mid summer. ACE Webservices (Click to call, chat, and presence) and Hotdesking support are under development Microsoft Office Communicator Desktop User Experience Source: uses a Forrester Model for monetizing productivity
    6. 6. <ul><li>Outlook Plug-in </li></ul><ul><ul><li>Initiate Click to Dial from Outlook! </li></ul></ul><ul><li>Internet Explorer Plug-in </li></ul><ul><ul><li>Initiate Click to Dial from ANY web-site! </li></ul></ul>Microsoft Outlook / Internet Explorer Desktop User Experience Key ’09 Deliverables: Internet Explorer and Outlook plug-in’s are currently shipping to lead customers. GA expected mid summer. Source: uses a Forrester Model for monetizing productivity
    7. 7. <ul><li>Easily designate any telephone to temporarily operate as your office phone </li></ul><ul><li>Workspace Sharing </li></ul><ul><ul><li>Assignment of communications to people as they drop into shared workspace environment </li></ul></ul><ul><li>Heterogeneous Network “ Follow-Me” </li></ul><ul><ul><li>Allow communications to follow mobile employees so they remain reachable and effective while on the road </li></ul></ul>Hot-Desking User Experience Key ’09 Deliverables: Hotdesking is deployed in many customer environments today. Expect tight integration with OCS and Sametime in the second half of ’09. Minimal Upfront Investment 3 – 6 month payback
    8. 8. <ul><li>What is it? </li></ul><ul><ul><li>Mobile ACE provides access to your Enterprise communications through your BlackBerry. Initial focus is on Location services, Toll Avoidance applications, and Productivity. </li></ul></ul><ul><li>Save cost </li></ul><ul><ul><li>Avoid high long distance and international charges from mobile company </li></ul></ul><ul><li>Increase productivity </li></ul><ul><ul><li>See status and location of your contacts on your mobile to make sure call reaches them when they are available </li></ul></ul>20-40% Reduction in Mobile Long Distance 3 – 6 month payback Road Warrior User Experience Key ’09 Deliverables: Mobile ACE is currently under development with lead customers. The current focus is Location services, Toll Avoidance, and Productivity. Expect Mobile ACE to be GA in the second half of 2009.
    9. 9. Sales Rep User Experience – CRM <ul><li>Make your Sales / Marketing team more effective </li></ul><ul><ul><li>Click to Dial Names, Numbers, Contact Lists and Customer Records </li></ul></ul><ul><ul><li>Call Notification Toaster with context launching (new contact, screen-pop) </li></ul></ul><ul><li>Outreach Assist </li></ul><ul><ul><li>Voice Drop - Allow user to drop out of a conversation or voice mail to play a pre-recorded marketing message (i.e. for sales people, call agents) </li></ul></ul><ul><ul><li>Voice Blast - ability to inform mass audiences or groups of critical or relevant events </li></ul></ul>“ Hi its Nancy, I wanted to drop you a quick note about…”
    10. 10. Directory Access User Experience <ul><li>Communication Enable your Corporate Directory </li></ul><ul><ul><li>Click to Dial (names, numbers, and roles) </li></ul></ul><ul><ul><li>Click to Speech Dial (voice enabled directory) </li></ul></ul><ul><ul><li>Presence Integration, video </li></ul></ul><ul><ul><li>Intranet directory, Browser Plug-ins </li></ul></ul><ul><ul><li>Conferencing </li></ul></ul><ul><li>Road Warrior Solutions </li></ul><ul><ul><li>Speech Dialing (names, roles) </li></ul></ul><ul><ul><li>Directory Access from BlackBerry </li></ul></ul>“ Please state the name of the person you would like to reach” Source: uses a Forrester Model for monetizing productivity “ John McKinnon On Conference”
    11. 11. Communications Enabled Business Solutions: A Comprehensive Environment Infrastructure Communication Applications & Development Environment Abstraction Layer & Communication Foundation Communications Enabled Business Solutions Other Partner Solutions Mobility Vertical Solutions Business Apps Desktop (Productivity) Nortel Voice Portfolio 3 rd Party Video Including Tandberg / Polycom Avaya Voice Servers IM Platform Including OCS and Sametime Agile Communication Environment Business Processes Optimization Other 3 rd Party Voice Servers 3 rd Location Servers Network Adaption | Service Oriented Architecture | Web 2.0 Cisco Voice Servers Customer Support Intelligent Agent Notification Manager Enterprise Expert Finder Others… Contextual eCommerce Mobile Workflow Drop / Blast Hotdesk
    12. 12. ACE Brings It All Together Corporate Portal Business Applications Microsoft OCS Nortel Voice Nortel Conferencing OCS Voice Cisco Call Manager Avaya Tandberg Video Turret Etc… <ul><li>Pre-packaged Integration </li></ul><ul><li>Click to Dial (audio/video) </li></ul><ul><li>Click to Speech Dial </li></ul><ul><li>Click to Conference </li></ul><ul><li>Presence </li></ul><ul><li>Hotdesking Enabled </li></ul><ul><li>UC Applications </li></ul><ul><li>Corporate Directory </li></ul><ul><li>- click to dial / presence </li></ul><ul><li>- click to speech dial </li></ul><ul><li>IE, Outlook Plug-in </li></ul><ul><li>Mobile ACE </li></ul><ul><li>Hotdesking </li></ul><ul><li>- dynamic routing </li></ul><ul><li>- dynamic presence </li></ul><ul><li>- context enabled routing </li></ul><ul><li>etc… </li></ul>SIP, TR-87, JPATI, XML, … <ul><li>Pre-packaged Integration </li></ul><ul><li>Speech Dial (Directory) </li></ul>Nortel Agile Communication Environment <ul><li>Business Process Integration </li></ul><ul><li>CRM, ERP, BI, Custom </li></ul><ul><li>Contact Center Integration </li></ul><ul><li>Context (Presence, Location) </li></ul><ul><li>Notification Manager </li></ul><ul><li>Speech Services </li></ul><ul><li>etc.… </li></ul><ul><li>Business Application Connectors </li></ul><ul><li>CRM, ERP, BI, Custom </li></ul><ul><li>Drop/Blast, Screen Pop, History, etc. </li></ul>PSTN Corporate Voice/Video TDM/IP
    13. 13. Services Lifecycle Approach <ul><li>Vendor Agnostic Approach </li></ul><ul><li>Comprehensive, End to End Model </li></ul><ul><li>Customer Choice & Flexibility </li></ul><ul><li>Partner Ecosystem </li></ul>
    14. 14. Productivity Applications For the Nortel Agile Communication Environment UC Desktop Hot-Desking Drop and Blast Communications Portal Long Distance/ Roaming Optimizer PACKAGED APPLICATIONS Customer-Proven Success!
    15. 15. Business Applications For the Nortel Agile Communication Environment Nortel Confidential CUSTOM APPLICATIONS Communications-Enabled Applications & Business Processes Automated Communications (events/data) CRM/ERP/SCM App Integration Mobility Portal & Apps Location Based Apps the possibilities are endless Speech Integration
    16. 16. Why Nortel? Simplicity Over Complexity Toolkit and/or Solution Orchestration for Real-Time Services Multi-vendor Cross-Domain An open, flexible, multi-vendor approach that accelerates the delivery of communications-enabled applications