GeoVision : CCTV Solutions : GV-NVR Sanyo connection issue
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GeoVision : CCTV Solutions : GV-NVR Sanyo connection issue

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GeoVision : CCTV Solutions : GV-NVR Sanyo connection issue

GeoVision : CCTV Solutions : GV-NVR Sanyo connection issue

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GeoVision : CCTV Solutions : GV-NVR Sanyo connection issue GeoVision : CCTV Solutions : GV-NVR Sanyo connection issue Document Transcript

  • Case Study: Connection Issue with Sanyo IP Cameras Article ID: GV20-10-08-26 Release Date: 08/26/2010Applied to• GV-NVR System Version 8.34• Sanyo VCC-HD2100• Sanyo VCC-HD2300• Sanyo VDC-HD3100• Sanyo VDC-HD3300ProblemA customer reported that after adding the Sanyo cameras listed above to GV-NVR SystemV8.34 by selecting RTSP over TCP as the protocol, the cameras became disconnected fromtime to time and then resumed connection after a short time.The disconnection status was recorded in the System Log as illustrated below.GeoVision Inc. 1 Revision Date: 8/26/2010
  • Problem VerificationUsing the three methods listed below, we verified that the connection problem was occurringon the cameras’ end as the cameras were disconnected frequently without the involvement ofGV-NVR.• We tried to ping the IP addresses of the customer’s Sanyo IP cameras. The same connection problem occurred from time to time.• We tried to log into the Web page of the customer’s Sanyo IP cameras. When a second user connected to the camera’s Web interface, the first camera Web interface became disconnected. It was not allowed two users to log into the camera simultaneously.• We used VLC media player (a third-party RTSP streaming player) to access the customer’s Sanyo IP cameras. The cameras’ live streaming was also disconnected from time to time.ConclusionAfter above careful verification, we concluded that the cause of the connection problem lies inthe Sanyo cameras since the cameras disconnect regularly even when GV-NVR is notlaunched.ResultThe customer has contacted Sanyo to report the issue.GeoVision Inc. 2 Revision Date: 8/26/2010