Collaborative Competence Management

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    Collaborative Competence Management - Presentation Transcript

    1. Andreas SchmidtChristine Kunzmann, Simone Braun
      CollaborativeCompetenceManagement
      Professional Training FactsStuttgart, 12. November 2008
      http://mature-ip.eu
      FZI Research Center for Information Technologies
      andreas.schmidt@fzi.dehttp://andreas.schmidt.name
    2. Competence Management is a goodidea…
      Competence Management allowsforsystematiccompetency-orientedhuman resourcedevelopment
      More targeted, moreefficient, morestrategicalplanning
      Competenciesare a goodwayofdescribingdispositionsof human behavior
      Forteamcomposition
      Forapplicantselection
      Andforfindingtherightpersonto talk to
      MATURE - Continuous Social Learning in Knowledge Networks
    3. Christine Kunzmann [kontakt@christine-kunzmann.de] - Andreas Schmidt [andreas.schmidt@fzi.de]
      3
      … andyoucan do a lotmore …
    4. MATURE - Continuous Social Learning in Knowledge Networks
      But frequentlyitdoes not evengetintroduced!
      … gets stuck in themiddleoftheway…
      … nevergetsupdated …
      … becomes a useless administrative exercise …
    5. howtomotivateandensure?
      Well, that‘sthetest…
      It‘sthecompetencecatalog, stupid!
      State oftheartcompetencemanagementapproachesdepend on a competencecatalog
      thatconstitutes an adequate model fordescribingactual/desiredcapabilitiesofemployees
      thatisregularlyupdatedtoreflectchanges in corporatereality/strategy
      thatisactivelyusedfordescribingcompetencyprofilesandrequirementsprofiles, andlearningopportunities
      MATURE - ContinuousSocial Learning in Knowledge Networks
      howtoknow?
    6. Buildingcompetencecatalogsishard!
      Modeling competenciesis not just aboutpinning down theobvious
      Itisaboutbuilding a sharedunderstanding
      … andthissharedunderstandingisnevercompleted, but constantlynegotiated
      … andthisnegotiationtakesplacewhenapplyingthe model
      MATURE - Continuous Social Learning in Knowledge Networks
    7. Closedfeedbackloopswerea goodidea…
      Kunzmann & Schmidt 2006
    8. … but not enough!
      Ifonlyexpertsdecideaboutnewcompetencies,
      this still introduces a considerable time lag
      thefeedbackchannelis still toonarrow
      this still lookslike a lotofoverhead
      Andwe still havetheproblemoftheactualprofiles
      MATURE - Continuous Social Learning in Knowledge Networks
    9. Do wealwaysneedfull-blowncompetencies
      Yellowpages & expert finders?
      No, wedon‘t
      Applicantselection, teamcomposition?
      Wouldbehelpful, but not ultimatelyneeded.
      Training needsanalysisandplanning?
      Itwouldbe a goodidea!
      => Different applicationcasesneed different levelsofformality
      MATURE - Continuous Social Learning in Knowledge Networks
    10. MATURE - Continuous Social Learning in Knowledge Networks
      New ways:
      CollaborativeCompetenceManagement
    11. Subtlesemanticdifferences
      Topics vs. Competencies
      Person
      Has an interest in X
      knowsabout X
      hascompetency X atlevel Y
      Sometimesyoudon‘tcareaboutthesemanticdifferencesthatmuch, but sometimesyou do…
      But itmakes a bigdifferencebetweenmodeling a topicandmodeling a competency,
      orbetweendetecting an interestand a competency
      MATURE - Continuous Social Learning in Knowledge Networks
    12. Core idea
      Start withpeopletagging
      Everybodycan tag theircolleaguesandthemselves
      Consolidationof tags
      Overcomingsynonymy, multilinguality, typos, different levelsofabstraction
      Definition ofcompetenciesbymodelingexpertsforthosepartsthatneedformality
      E.g., highvolume, corepartsof HR strategy, corecompetencies,…
      „Gardening“ metaphor
      MATURE - Continuous Social Learning in Knowledge Networks
    13. Competence CatalogMaturing
      MATURE - Continuous Social Learning in Knowledge Networks
      Braun & Schmidt 2008
    14. „But this will neverwork!“ …
      First experimentsofpeopletagging(researchdomain)
      Generally considereduseful!
      MATURE - Continuous Social Learning in Knowledge Networks
    15. Challenges: Resultsfromtheexperiments
      Acceptance
      dependson clearmessage on thepurpose
      Concerns
      Fear oftransparency
      Classical expert finderconcerns: overload, …
      Design decisions:
      Degreeofcontrolofthe individual (delete tags)
      Degreeoftransparency (tagger, tags, aggregate/individual)
      Professional topics vs. moresocial/personal topics
      Notion ofguidance
      MATURE - Continuous Social Learning in Knowledge Networks
    16. MATURE - Continuous Social Learning in Knowledge Networks
      Tool support
    17. Tool approach: SOBOLEO
      Based on thesocialbookmarkingparadigm
      Enhanced bythepossibilitytouse a controlledvocabulary (ontology)
      Users canaddnew tags orreuseexistingterms
      Ontologycanbeevolvedthrough an integratedcollaborativeontologyeditor
      Supports thegardeningtasks
      See http://www.soboleo.com
      MATURE - Continuous Social Learning in Knowledge Networks
      Braun, Schmidt & Graf 2008
    18. MATURE - Continuous Social Learning in Knowledge Networks
      Braun, Schmidt & Graf 2008
    19. MATURE - Continuous Social Learning in Knowledge Networks
    20. MATURE - Continuous Social Learning in Knowledge Networks
      Summary
    21. Conclusions
      People taggingandtheconceptofcollaborativecompetencemanagementaddresstheproblemofmaintainingcompetencecatalogs/profiles
      Theysupportthelongtailofcompetency-orientedusecasesby an informal andlightweightapproach
      Enablethroughthe „gardening“ metaphorthetransitiontomore formal competencynotions
      Informedcompetencymodelling (in thenarrow sense)
      Co-existenceof different levelsofformality
      MATURE - Continuous Social Learning in Knowledge Networks
    22. Outlook & Contact
      Open forassociate
      partners!
      MATURE IP – http://mature-ip.eu
      investigatestheharvestingofbottom-upapproachestosupportthematuringofcompetencymodels
      Andreas SchmidtDepartment Manager / Scientific Coordinator MATUREFZI Research Center for Information Technologies, Haid-und-Neu-Str. 10-14 Karlsruhe, GERMANY (http://fzi.de/ipe)andreas.schmidt@fzi.de, http://andreas.schmidt.name
      Christine KunzmannKompetenzorientierte PersonalentwicklungAnkerstr. 47, 75203 Königsbach-Stein, GERMANY, http://kompetenzen-gestalten.decontact@christine-kunzmann.de
      Simone BraunFZI Research Center for Information TechnologiesHaid-und-Neu-Str. 10-14 Karlsruhe, GERMANY (http://fzi.de/ipe)braun@fzi.de
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