Collaborative Competence Management

Andreas SchmidtChristine Kunzmann, Simone Braun
CollaborativeCompetenceManagement
Professional Training FactsStuttgart, 12. November 2008
http://mature-ip.eu
FZI Research Center for Information Technologies
andreas.schmidt@fzi.dehttp://andreas.schmidt.name

Competence Management is a goodidea…
Competence Management allowsforsystematiccompetency-orientedhuman resourcedevelopment
More targeted, moreefficient, morestrategicalplanning
Competenciesare a goodwayofdescribingdispositionsof human behavior
Forteamcomposition
Forapplicantselection
Andforfindingtherightpersonto talk to
MATURE - Continuous Social Learning in Knowledge Networks

Christine Kunzmann [kontakt@christine-kunzmann.de] - Andreas Schmidt [andreas.schmidt@fzi.de]
3
… andyoucan do a lotmore …

But frequentlyitdoes not evengetintroduced!
… gets stuck in themiddleoftheway…
… nevergetsupdated …
… becomes a useless administrative exercise …

howtomotivateandensure?
Well, that‘sthetest…
It‘sthecompetencecatalog, stupid!
State oftheartcompetencemanagementapproachesdepend on a competencecatalog
thatconstitutes an adequate model fordescribingactual/desiredcapabilitiesofemployees
thatisregularlyupdatedtoreflectchanges in corporatereality/strategy
thatisactivelyusedfordescribingcompetencyprofilesandrequirementsprofiles, andlearningopportunities
MATURE - ContinuousSocial Learning in Knowledge Networks
howtoknow?

Buildingcompetencecatalogsishard!
Modeling competenciesis not just aboutpinning down theobvious
Itisaboutbuilding a sharedunderstanding
… andthissharedunderstandingisnevercompleted, but constantlynegotiated
… andthisnegotiationtakesplacewhenapplyingthe model

Closedfeedbackloopswerea goodidea…
Kunzmann & Schmidt 2006

… but not enough!
Ifonlyexpertsdecideaboutnewcompetencies,
this still introduces a considerable time lag
thefeedbackchannelis still toonarrow
this still lookslike a lotofoverhead
Andwe still havetheproblemoftheactualprofiles

Do wealwaysneedfull-blowncompetencies
Yellowpages & expert finders?
No, wedon‘t
Applicantselection, teamcomposition?
Wouldbehelpful, but not ultimatelyneeded.
Training needsanalysisandplanning?
Itwouldbe a goodidea!
=> Different applicationcasesneed different levelsofformality

New ways:
CollaborativeCompetenceManagement

Subtlesemanticdifferences
Topics vs. Competencies
Person
Has an interest in X
knowsabout X
hascompetency X atlevel Y
Sometimesyoudon‘tcareaboutthesemanticdifferencesthatmuch, but sometimesyou do…
But itmakes a bigdifferencebetweenmodeling a topicandmodeling a competency,
orbetweendetecting an interestand a competency

Core idea
Start withpeopletagging
Everybodycan tag theircolleaguesandthemselves
Consolidationof tags
Overcomingsynonymy, multilinguality, typos, different levelsofabstraction
Definition ofcompetenciesbymodelingexpertsforthosepartsthatneedformality
E.g., highvolume, corepartsof HR strategy, corecompetencies,…
„Gardening“ metaphor

Competence CatalogMaturing
Braun & Schmidt 2008

„But this will neverwork!“ …
First experimentsofpeopletagging(researchdomain)
Generally considereduseful!

Challenges: Resultsfromtheexperiments
Acceptance
dependson clearmessage on thepurpose
Concerns
Fear oftransparency
Classical expert finderconcerns: overload, …
Design decisions:
Degreeofcontrolofthe individual (delete tags)
Degreeoftransparency (tagger, tags, aggregate/individual)
Professional topics vs. moresocial/personal topics
Notion ofguidance

Tool support

Tool approach: SOBOLEO
Based on thesocialbookmarkingparadigm
Enhanced bythepossibilitytouse a controlledvocabulary (ontology)
Users canaddnew tags orreuseexistingterms
Ontologycanbeevolvedthrough an integratedcollaborativeontologyeditor
Supports thegardeningtasks
See http://www.soboleo.com
Braun, Schmidt & Graf 2008

Braun, Schmidt & Graf 2008

Summary

Conclusions
People taggingandtheconceptofcollaborativecompetencemanagementaddresstheproblemofmaintainingcompetencecatalogs/profiles
Theysupportthelongtailofcompetency-orientedusecasesby an informal andlightweightapproach
Enablethroughthe „gardening“ metaphorthetransitiontomore formal competencynotions
Informedcompetencymodelling (in thenarrow sense)
Co-existenceof different levelsofformality

Outlook & Contact
Open forassociate
partners!
MATURE IP – http://mature-ip.eu
investigatestheharvestingofbottom-upapproachestosupportthematuringofcompetencymodels
Andreas SchmidtDepartment Manager / Scientific Coordinator MATUREFZI Research Center for Information Technologies, Haid-und-Neu-Str. 10-14 Karlsruhe, GERMANY (http://fzi.de/ipe)andreas.schmidt@fzi.de, http://andreas.schmidt.name
Christine KunzmannKompetenzorientierte PersonalentwicklungAnkerstr. 47, 75203 Königsbach-Stein, GERMANY, http://kompetenzen-gestalten.decontact@christine-kunzmann.de
Simone BraunFZI Research Center for Information TechnologiesHaid-und-Neu-Str. 10-14 Karlsruhe, GERMANY (http://fzi.de/ipe)braun@fzi.de

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Collaborative Competence Management

by Christine Kunzmann on Oct 10, 2009

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