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Improve My City: App for Citizens Reporting Issues in Municipalities – Regions
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Improve My City: App for Citizens Reporting Issues in Municipalities – Regions

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The application enables citizens to report local problems such as potholes, illegal trash dumping, faulty street lights, broken tiles on sidewalks, and illegal advertising boards. The submitted issues ...

The application enables citizens to report local problems such as potholes, illegal trash dumping, faulty street lights, broken tiles on sidewalks, and illegal advertising boards. The submitted issues are displayed on the city's map. Users may add photos and comments. Moreover, they can suggest solutions for improving the environment of their neighbourhood.

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  • 1. Improve My CityApp for Citizens Reporting Issues in Municipalities – RegionsCurrently used by Thermi Municipality, Thessaloniki, Greecehttp://mklab.iti.gr/imc/Yiannis Kompatsiaris, Dimitris Ververidis, Spiros Nikolopoulos, CERTH-ITILiving Lab Event: Mobile Apps for Use in the CitySofia, 26-27 January 2013
  • 2. Why do we need an app for that?• Municipalities and Regions cover large areas – Issues collection, prioritization and addressing is time consuming and costly – Regional authorities want to listen (or at least show they are listening) what their citizens are saying• Citizens want to participate – Social Networks create new culture and technical possibilities – They are interested in their everyday problems (especially if they receive timely feedback)• Citizens can become a cost and time efficient real-time sensor of issues and the best source for solution ideas and prioritization (Collective Intelligence)
  • 3. Features at a Glance• Login – authentication – Synchronization with web version• Map and list-based view of issues – Close to current location• Customized filters per category and distance• New issue – Location + image• Issue comment and voting• Greek and English
  • 4. Report anIssue Category Title Description Image GPS Position Reverse geocoding
  • 5. Features List View of issues with current progress Local cache (SQLite) Filter by distance from current position (km) Efficient bandwidth usage Filter by Category
  • 6. Features Full integration with web-based app, backend and database Easily customizable for other municipalities – regions – cases Authorities must provide feedback and adapt their processes Web based app and backend developed by URENIO Research Unit, Aristotle University of Thessaloniki
  • 7. Future Plans• Open source distribution (under discussion)• Augmented Reality Visualization for future and on-going projects – Library for Android, 3D objects support, OpenGL• Automatic image (and issue – topic - category) annotation using visual-based processing
  • 8. Multimedia Grouphttp://mklab.iti.grInformation Technologies Institutehttp://www.iti.grUrban and Regional Innovation Researchhttp://www.urenio.orgAristotle University of Thessaloniki Smart City Services Municipality of Thermi - Greece https://smartcity.thermi.gov.gr/ “Google play„ search: Multimedia Group - CERTH-ITI, http://mklab.iti.gr/imc