Denon AVR 3310 service manual

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Denon AVR 3310 service manual

  1. 1. Ver. 4 Please refer to the MODIFICATION NOTICE. SERVICE MANUAL MODEL JP EU EC E2 E3 E2A E1C EUTAVR-3310CI sAVR-3310 sAVR-990 AV SURROUND RECEIVER MODEL JP EU EC E2 E3 E2A E1C EUT sAVC-3310 AV SURROUND AMPLIFIER● For purposes of improvement, specifications and design are subject to change without notice.● Please use this service manual with referring to the operating instructions without fail.● Some illustrations using in this service manual are slightly different from the actual set. e Denon Brand Company, D&M Holdings lnc. X0425 V.04 DE/CDM 0909
  2. 2. SAFETY PRECAUTIONSThe following check should be performed for the continued protection of the customer and service technician.LEAKAGE CURRENT CHECKBefore returning the unit to the customer, make sure you make either (1) a leakage current check or (2) a line to chassisresistance check. If the leakage current exceeds 0.5 milliamps, or if the resistance from chassis to either side of thepower cord is less than 460 kohms, the unit is defective. CAUTION Please heed the points listed below during servicing and inspection.◎ Heed the cautions! ◎ Inspect for safety after servicing!Spots requiring particular attention when servicing, such Check that all screws, parts and wires removed or discon-as the cabinet, parts, chassis, etc., have cautions indicated nected for servicing have been put back in their original po-on labels or seals. Be sure to heed these cautions and the sitions, inspect that no parts around the area that has beencautions indicated in the handling instructions. serviced have been negatively affected, conduct an insu- lation check on the external metal connectors and between◎ Caution concerning electric shock! the blades of the power plug, and otherwise check that safety is ensured.(1) An AC voltage is impressed on this set, so touching in- ternal metal parts when the set is energized could (Insulation check procedure) cause electric shock. Take care to avoid electric shock, Unplug the power cord from the power outlet, disconnect by for example using an isolating transformer and the antenna, plugs, etc., and turn the power switch on. Us- gloves when servicing while the set is energized, un- ing a 500V insulation resistance tester, check that the in- plugging the power cord when replacing parts, etc. sulation resistance between the terminals of the power(2)There are high voltage parts inside. Handle with extra plug and the externally exposed metal parts (antenna ter- care when the set is energized. minal, headphones terminal, microphone terminal, input terminal, etc.) is 1MΩ or greater. If it is less, the set must◎ Caution concerning disassembly and be inspected and repaired. assembly!Though great care is taken when manufacturing parts fromsheet metal, there may in some rare cases be burrs on the CAUTION Concerning important safetyedges of parts which could cause injury if fingers aremoved across them. Use gloves to protect your hands. parts◎ Only use designated parts! Many of the electric and structural parts used in the set have special safety properties. In most cases these prop-The sets parts have specific safety properties (fire resis- erties are difficult to distinguish by sight, and using re-tance, voltage resistance, etc.). For replacement parts, be placement parts with higher ratings (rated power andsure to use parts which have the same properties. In par- withstand voltage) does not necessarily guarantee thatticular, for the important safety parts that are marked z on safety performance will be preserved. Parts with safetywiring diagrams and parts lists, be sure to use the desig- properties are indicated as shown below on the wiring dia-nated parts. grams and parts lists is this service manual. Be sure to re- place them with parts with the designated part number.◎ Be sure to mount parts and arrange the wires as they were originally! (1) Schematic diagrams ... Indicated by the z mark.For safety reasons, some parts use tape, tubes or other in- (2) Parts lists ... Indicated by the z mark.sulating materials, and some parts are mounted away from Using parts other than the designatedthe surface of printed circuit boards. Care is also taken with parts could result in electric shock, fires orthe positions of the wires inside and clamps are used to other dangerous situations.keep wires away from heating and high voltage parts, sobe sure to set everything back as it was originally. 2 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  3. 3. DIMENSIONAVR-3310CI/AVR-3310/AVR-990/AVC-3310 20.7 372.8 244.5 414 54.7 20.5 155 170.5 344 15.5 434 3 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  4. 4. WIRE ARRANGEMENTIf wire bundles are untied or moved to perform adjustment or parts replacement etc., be sure to rearrange them neatly asthey were originally bundled or placed afterward.Otherwise, incorrect arrangement can be a cause of noisegeneration.Wire arrangement viewed from the top Front Panel side sd Except AVR-3310CI, AVR-990 model Back Panel side 4 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  5. 5. CAUTION IN SERVICINGBefore the Digital P.W.B. are replacedIf you cannot specify the cause of the digital PWB defect, carry out "Initializing" → "Update to latest firmware".The defect may be cleared.・See the following for the method of initializing the μcom.Initializing AV SURROUND RECEIVERAV SURROUND RECEIVER initialization should be performed when the µcom, peripheral parts of µcom, and Digital P.W.B.are replaced.1. Switch off the unit.2. Hold the following STANDARD button and DSP SIMULATION button, and switch on the unit.3. Check that the entire display is flashing with an interval of about 1 second, and release your fingers from the 2 buttons and the microprocessor will be initialized. Note:・If step 3 does not work, start over from step 1. ・All user settings will be lost and this factory setting will be recovered when this initialization mode. So make sure to memorize your setting for restoring after the initialization. 1,2 2,3JIG to use for servicingWhen you repair the printing board, you can use the following JIG. Please order to Denon Official Service Distributor in yourregion if necessary.Extention cable kit00D SPK- 561 EXTENSION UNIT KIT : 1 Set00D SPK- 562 TUCP CONN. JOINT KIT : 1 SetExtention cable for Idling CurrentParts Number for Extension Cables and Quantity of Unit. Parts Number Parts Name Qty / unit Remarks 612050082004D 6P 250mm NH 1 L=250mm 6P NH Cable 612050083007D 8P 250mm NH 1 L=250mm 8P NH CableHow to use and Adjust Idle Current.1. The thin and hard plate (ex. Ruler) is fixed with the tape behind the cable.2. The voltmeter is connected with the other side of the extension cable.3. Refer to ADJUSTMENT(Idling Current). 5 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  6. 6. DISASSEMBLY d• Disassemble in order of the arrow of the figure of following flow.• In the case of the re-assembling, assemble it in order of the reverse of the following flow.• In the case of the re-assembling, observe "attention of assembling" it. s TOP COVER DIGITAL UNIT ASSY FRONT PANEL UNIT ASSY Refer to "DISASSEMBLY REG UNIT Refer to "DISASSEMBLY 2. DIGITAL UNIT ASSY" Refer to "DISASSEMBLY 1.FRONT PANEL UNIT ASSY" and "EXPLODED VIEW" 5. REG UNIT" P.SW UNIT DIGITAL UNIT and "EXPLODED VIEW" (Ref. No. of EXPLODED VIEW : A-8) (Ref. No. of EXPLODED VIEW : G) REG UNIT FRONT USB UNIT (Ref. No. of EXPLODED VIEW : B-4) (Ref. No. of EXPLODED VIEW : E-3) REG CONNECT-1 UNIT MIC UNIT BACK PANEL UNIT ASSY (Ref. No. of EXPLODED VIEW : A-15) (Ref. No. of EXPLODED VIEW : A-9) Refer to "DISASSEMBLY CONNECT UNIT-2 FRONT IN UNIT 3. BACK PANEL UNIT ASSY" (Ref. No. of EXPLODED VIEW : D-4) (Ref. No. of EXPLODED VIEW : A-10) PTC UNIT VR CONNECT UNITd (Ref. No. of EXPLODED VIEW : A-5) A.VIDEO UNIT, A.AUDIO UNIT VOLUME UNIT and RADIATOR UNIT ASSY SPEAKER UNIT (Ref. No. of EXPLODED VIEW : A-4) Refer to "DISASSEMBLY Refer to "DISASSEMBLY FUNC CONNECT UNIT 4. A.VIDEO UNIT, A.AUDIO UNIT 6. AMP UNIT" (Ref. No. of EXPLODED VIEW : A-7) and RADIATOR UNIT ASSY" and "EXPLODED VIEW" FUNC UNIT and "EXPLODED VIEW" SPEAKER UNIT (Ref. No. of EXPLODED VIEW : A-6) A.VIDEO UNIT (Ref. No. of EXPLODED VIEW : D-1) FLD UNIT (Ref. No. of EXPLODED VIEW : E-1) (Ref. No. of EXPLODED VIEW : A-1) A.AUDIO UNIT (Ref. No. of EXPLODED VIEW : E-2) AMP CONNECT UNIT MAIN CPU UNIT Refer to "DISASSEMBLY (Ref. No. of EXPLODED VIEW : F) 7. AMP CONNECT UNIT" REMOTE/IPOD UNIT and "EXPLODED VIEW" (Ref. No. of EXPLODED VIEW : B-5) AMP CONNECT UNIT 232C UNIT (Ref. No. of EXPLODED VIEW : D-2) (Ref. No. of EXPLODED VIEW : B-6) P.AMP UNIT Refer to "DISASSEMBLY 9.P.AMP UNIT" and "EXPLODED VIEW" P.AMP UNIT (Ref. No. of EXPLODED VIEW : C-1∼7) d 6 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  7. 7. About the photos used for descriptions in the “DISASSEMBLY” section.• The direction from which the photographs used herein were photographed is indicated at "Direction of photograph: ***" at the left of the respective photographs.• Refer to the table below for a description of the direction in which the photos were taken.• Photographs for which no direction is indicated were taken from above the product.s The viewpoint of each photograph Direction of photograph: B (Photografy direction) Front side [View from above] Direction of photograph: C Direction of photograph: D Except AVR-3310CI, AVR-990 model d Direction of photograph: A 1. FRONT PANEL UNIT ASSY Proceeding : TOP COVER → FRONT PANEL UNIT ASSY (1) Remove the screws. d View from bottom (2) Cut the wire clampers then disconnect the connector wires. CY052 Except EUEC model s cut CX021 Direction of photograph: D cut 7 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  8. 8. (3) Disconnect the FFC Cables. d FFC Cable Direction of photograph: C (4) Remove the screws s d Please refer to "EXPLODED VIEW" for the disassembly method of each P.W.B included in FRONT PANEL ASSY.[Attention of assembling] When mounting the FRONT PANEL ASSY on the CHASSIS, do so with the DOOR open so as to prevent breaking the EARTH PLATE(DOOR). If the FRONT PANEL ASSY is mounted on the chassis with the DOOR closed, the EARTH PLATE(DOOR) will hit the CHASSIS and break. DOOR open EARTH PLATE (DOOR) Direction of photograph: A DOOR DOOR closed (EARTH PLATE (DOOR) will be broken.) EARTH PLATE (DOOR) DOOR Direction of photograph: A 8 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  9. 9. 2. DIGITAL UNIT ASSY Proceeding : TOP COVER → DIGITAL UNIT ASSY(1) Remove the screws. ◆ Direction of photograph: A(2) Remove the alminium tape, then cut the wire clampers. Disconnect the connector wire, FFC Cables, and board to board. MAIN CPU UNIT FFC Cable cut FFC Cable CX047 Except EUEC model s cut Board to board FFC Cable DIGTAL UNIT ASSY Alminium Tape CY0523. BACK PANEL UNIT ASSY Proceeding : TOP COVER → DIGITAL UNIT ASSY → BACK PANEL UNIT ASSY Remove the Sheets, then remove the screws. Sheets View from bottom 9 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  10. 10. Remove the screws. EUEC modelDirection of photograph: A s E2 modelDirection of photograph: A d E1C modelDirection of photograph: A 10 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  11. 11. (3) Disconnect the connector wires and FFC Cable, then remove the screws. s CX055 CX074 Style pin : LoosedExcept AVR-3310CI, AVR-990 model Cord holder : Loose Style pin : Loose CX091 (4) Remove the PWB HOLDER. Disconnect the connector wire and FFC Cable. d FFC Cable CX068 Direction of photograph: C PWB HOLDER 11 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  12. 12. 4. A.VIDEO UNIT, AUDIO UNIT and RADIATOR UNIT ASSY Proceeding : TOP COVER → BACK PANEL UNIT ASSY → DIGITAL UNIT ASSY → A.VIDEO UNIT, A.AUDIO UNIT and RADIATOR UNIT ASSY d(1) Disconnect the board to board and FFC Cable. Except E1C model FFC Cable Direction of photograph: C MAIN CPU UNIT d E1C model CY034 v Direction of photograph: C MAIN CPU UNIT(2) Disconnect the connector wires. CX192 CX073 12 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  13. 13. (3) Remove the screws. EUEC model A.VIDEO UNIT A.AUDIO UNIT d Direction of photograph: A RADIATOR UNIT ASSY s E2 model A.VIDEO UNIT A.AUDIO UNIT d Direction of photograph: A RADIATOR UNIT ASSY5. REG UNIT Proceeding : TOP COVER → BACK PANEL UNIT ASSY → DIGITAL UNIT ASSY → A.VIDEO UNIT, A.AUDIO UNIT and RADIATOR UNIT ASSY d → REG UNIT(1) Disconnect the board to board and connector wires. Remove the Filament Tape. Filament Tape Board to board HOTMELT v Direction of photograph: A CX231 CX092 13 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  14. 14. (2) Disconnect the connector wires, then remove the screws. s Direction of photograph: A PTC UNIT6. SPEAKER UNIT s Proceeding : TOP COVER → BACK PANEL UNIT ASSY → DIGITAL UNIT ASSY → A.VIDEO UNIT, A.AUDIO UNIT and RADIATOR UNIT ASSY d → REG UNIT → SPEAKER UNIT(1) Disconnect the VH connector and conector. CX871 CX872 CX874 CX875 View from bottom CX877 CX876 CX891 CX873 CX8517. AMP CONNECT UNIT s Proceeding : TOP COVER → BACK PANEL UNIT ASSY → DIGITAL UNIT ASSY → A.VIDEO UNIT, A.AUDIO UNIT and RADIATOR UNIT ASSY d → REG UNIT → SPEAKER UNIT → AMP CONNECT UNIT(1) Disconnect the connector. CX807 CX812 CX811 CX806Direction of photograph: A CX805 CX803 CX804 14 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  15. 15. 8. P.AMP UNIT s Proceeding : TOP COVER → BACK PANEL UNIT ASSY → DIGITAL UNIT ASSY → A.VIDEO UNIT, A.AUDIO UNIT and RADIATOR UNIT ASSY d → REG UNIT → SPEAKER UNIT → → AMP CONNECT UNIT → P.AMP UNIT(1) Remove the screws. Direction of photograph: B 15 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  16. 16. SPECIAL MODESpecial mode setting button ※ Press the ON/OFF button to turn on while pressing both buttons A and B at the same time. Mode Button A Button B contents Serial No. and firmware versions such as Main, Sub, DSP areVersion display(µcom/DSP Error Display) STATUS RETURN displayed in the FL manager. Errors are displayed when they occur. (Refer to 16 page.) Displaying the protection historyDisplaying the protection history mode STATUS MENU (Refer to 18 page.)Initialization mode DSP Backup data initialization is carried out.(Remove settings for Installer Setup.) STANDARD SIMULATION (Remove settings for Installer Setup.)Initialization mode CURSOR UP CURSOR Backup data initialization is carried out.(Includes settings for Installer Setup) DOWN (Includes settings for Installer Setup) DIRECT/ ---E2 model only--- Change tuner frequency step to FM:200kHz/AM:10kHzSTEP.fMode for switching tuner frequency step STANDARD STEREO Operations using remote control are rejected.Mode for preventing remote control STATUS ENTER (Mode cancellation: Turn off power and execute the same buttonacceptance operations as when performing setup.) DSP Operations using main unit panel buttons or master volume arePanel lock mode SIMULATION ZONE2 rejected.Panel lock mode DIRECT/ ZONE2 Operations using main unit panel buttons are rejected.(Remove Master volume) STEREO PURECancellation of panel lock mode ZONE2 Panel lock mode is cancelled. DIRECT Access Remote Maintenance mode via the internet.Installer Setup CURSOR is displayed on GUI/Option Menu.Installer Setup mode MENU LEFT ※ Refer to AVR_RemoteMaintenance_.pdf of SDI. Note: If " " is displayed on the fluorescent display, the unit is set to the special developers mode and RS-232C com- munications are not possible. Press and hold in the "STATUS" and " ▽ " buttons for over 3 seconds with the power turned on to turn the " " display off. RS-232C communications are now enabled. PURE DIRECT/ STANDARD DIRECT STEREO ENTER STATUS DSP SIMULATION CURSOR RETURN ON/OFF ZONE2 MENU 16 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  17. 17. 1. Version display (µcom/DSP Error Display)1.1. Operation Spec µcom version display mode: When the following conditions are satisfied at its starting state, error information is displayed before version information. Starting method (same as µcom version display): Press the ON/OFF button to turn on while pressing both buttons STATUS and RETURN at the same time. ("Error information" is displayed after about 10 seconds.) The FL display changes in the order given in item-1.2. each time you press the STATUS button.1.2. Display Order Error information(Refer to 1.3. Error display) → qModel destination information wMain-µcom version information/ Main1st Boot Loader eSub µcom rDSP version information tAudio PLD yOSD FPGA Config uOSD Pro- gram iOSD Font Data oETHER(DM860) First BootLoafer, HardwareID Q0ETHER(DM860) Second BootLoader, RhapsodyFlag Q1ETHER(DM860) IMAGE Q2ETHER(DM860) MAC ADDRESS information Q3HD RADIO SDK /HD RADIO DSP(E2 model only) Q4MultEQ Pro APP (Displayed when Audyssey Pro is complete) Q5MultEQ Pro ICL (Displayed when Audyssey Pro is complete) No. Display item Display Model destination q AVR3 3 1 0 E 3 Cereal No. S / N . 01234 56789 Main-µcom Ma i n : . w Main 1st Boot Loder Ma i n FBL : . Sub-µcom e Sub : . DSP r DSP : . Audio PLD t Aud i o PLD : . FPGA y OSD Co n f i g : OSD Program u OSD PRG : i OSD Font Data OSD DAT : o DM860 1st Bootloader E t he r FBL - Hard ID - Q0 DM860 2nd Bootloader E t he r SB L - Rhapsody Flag - Q1 DM860 Image E t he r I MG - Q2 ETHER MAC ADDRESS * E t he r ne t MAC - HD RADIO SDK Q3 * HDSDK : . HD RADIO DSP * HDDS P : C 0 0 0 2 . 0 0 0 MultEQ Pro APP Q4 * Mu l t EQ P r o APP . . . MultEQ Pro ICL Q5 * Mu l t EQ P r o I CL . . . 17 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  18. 18. 1.3. Error display See the following table for each "Error information" display and its contents (status). Display order is ①②③④⑤ . Condition State Display① Sub-µcom No response from Sub-µcom "□SUB□ □ERROR□01□□" NG② DIR NG No response from DIR "□DIR□ □ERROR□01□□"③ DSP1 NG When DSP boot, executing DSP reset makes no change to DSP1 FLAG0 "□DSP□□ERROR□01□ □" port "H". No change to DSP FLAG0 port "H" before issuing DSP command. "□DSP□□ERROR□02□ □" When DSP data read, executing WRITE="L" makes no change to ACK="H". "□DSP□□ERROR□03□ □" When DSP data read, executing REQ="L" makes no change to ACK="L". "□DSP□□ERROR□04□ □" When DSP data write, executing WRITE="H" makes no change to ACK="H". "□DSP□□ERROR□05□ □" When DSP data write, executing REQ="L" makes no change to ACK="L". "□DSP□□ERROR□06□ □" When DSP special code boot, executing DSP reset makes no change to "□DSP□□ERROR□11□ □" DSP FLAG0 port "H". No change to DSP FLAG0 port "H" before issuing DSP special read com- "□DSP□□ERROR□12□ □" mand. No change to DSP FLAG0 port "H" before DSP version read. "□DSP□□ERROR□13□ □"④ EEPROM NG Error appeared in EEPROM checksum.(*** is a block address number.) "□E2PROM□ERR***□ □"⑤ Both SUB/DSP (No error display, version display /EEPROM OK only)2. Displaying the protection history mode2.1. Operation specifications ERROR MODE(displaying the protection history) When started up, the error information is displayed. Starting up: With the "MENU" and "STATUS" buttons pressed, press the "ON/OFF" button to turn the power on. The error (protection history display) mode is set. Then, press the "STATUS" button to turn on the FL display.2.2. About the display on the FL display When the "STATUS" button is pressed after setting the error (protection history display) mode, a history like the one shown below is displayed, depending on the conditions. (1) Normally (when there has been no protection incident) PRO T EC T H I S TOR Y : NO PROT E C T (2) For ASO/DC (when the last protection incident was ASO or DC protection) PRO T EC T H I S TOR Y : ASO / DC (3) For THERMAL (when the last protection incident was THERMAL protection) PRO T EC T H I S TOR Y : T H E RM A L When the "STATUS" button is pressed again after the above protection history is displayed, the normal display reappears. 18 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  19. 19. 2.3. Clearing the protection history There are two ways to clear the protection history, as described below. (1) Start up the error (protection history display) mode, display the error, then press and hold in the "ENTER" button for 3 seconds. PRO T EC T H I S TOR Y : T H E RM A L Press and hold in the "ENTER" button for 3 seconds PRO T EC T H I S TOR Y C L E AR The above is displayed and the protection history is cleared. PRO T EC T H I S TOR Y : NO PROT E C T (2) Initialize. ※ If you want to save a backup, use the method in 2.3.(1) above.Warning indication by the STANDBY LED If the power is turned off when a protection incident has been detected, the STANDBY LED (red) flashes as follows as warning according to the conditions in which the protection incident occurred. (1) ASO/DC PROTECTION : Flashes in cycles of 0.5 seconds (0.25 seconds lit, 0.25 seconds off) (2) THERMAL PROTECTION : Flashes in cycles of 2 seconds (1 second lit, 1 second off)3. Mode for switching tuner frequency step ---E2 model only--- f3.1. Operation specification Change tuner frequency step to FM:200kHz/AM:10kHz STEP. Starting up: 1.With the "STANDARD" and "DIRECT/STEREO" buttons pressed, press the "ON/OFF" button to turn the power on. "*Tuner FRQ Set" appears on the display. * T u n e r F R Q S e t A M 9 / F M 5 0 2.Use and select "<AM10/FM200>". * T u n e r F R Q S e t A M 1 0 / F M 2 0 0 3.Press the "ENTER" button. 4. Press the "ON/OFF" button to turn the power off. 5. Then, press the "ON/OFF" button to turn the power on. NOTE : Backup data(Remove settings for Installer Setup) initialization is carried out automatically. 19 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  20. 20. VERSION UPGRADE PROCEDURE OF FIRMWAREYou can update by downloading the latest firmware from the Internet.1. Update from the Internet 1.1. Connecting to the Network (1) System Requirement • Internet Connection by Broadband Circuit • Modem • Router • Ethernet cable (CAT-5 or greater recommended) (2) Setting Internet Computer Modem LAN port/ Ethernet connector To WAN port Router To LAN port To LAN port ETHERNET connector 1.2. Check for Update and Update Check if the latest firmware exists. You can also check approximately how long it will take to complete an update. (1) Press the MENU button on the remote control to display the GUI menu. (2) Use the cursor buttons to select "Manual Setup" → "Option Setup" → "Firmware Update" → "Update Check". (3) Press the ENTER buttom. • The latest version of the firmware uploaded to the web is displayed. • If the latest firmware version is on the web, proceed to (4). • If the latest firmware is already installed, press the MENU button to close the menu. (4) Use the cursor buttons to select "Update", then press the ENTER button. • During update, the power indicator lights red and the GUI screen is shut down. And a rough remaining time is indicated on the display. • When updating is complete the power indicator lights green and normal status is resumed. (5) Press the MENU button to close the menu. --- Cautions on Firmware Update --- • In order to use these functions, you must have the correct system requirements and settings for a broadband Internet connection. • Do not turn off the power until updating is completed. Even with a broadband connection to the Internet, approximately about 1 hour is required for the updating procedure to be completed. Once updating starts, normal operations on the AVR-3310 cannot be performed until updating is completed. Also, setting items of the GUI menu of AVR-3310 or setting items of the image adjustment may be initialized. Make a note of the settings before updating, and set them again after updating. 20 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  21. 21. 1.3. About the error code See the chart below for error codes, details of faults, and coping strategies when firmware updates are performed through DPMS (Denon Product Management Server).Error Details of Error code Display Coping strategiescode Reset and update again. 01 Log-in to DPMS has failed. Log i n f a i l ed Carry out the update in an environment that has little network load. 01 Line, etc., is busy when logging Carry out the update in an environment 02 into DPMS. Se r v e r i s bu s y that has little network load. 02 Check the network connection. 03 Connection to DPMS failed. Conne c t i on f a i l Carry out the update in an environment that has little network load. 03 Check the network connection. Firmware file data was requested 04 but error message was received. Conne c t i on f a i l Carry out the update in an environment that has little network load. 04 Check the network connection. Firmware file data was requested 05 but it timed out. Conne c t i on f a i l Carry out the update in an environment 05 that has little network load. Check the network connection. Firmware file data was requested 06 but error message was received. Conne c t i on f a i l Carry out the update in an environment that has little network load. 06 Check the network connection. All firmware file data was 07 requested but it timed out. Conne c t i on f a i l Carry out the update in an environment 07 that has little network load. Main CPU firmware file data was Check the network connection. 08 requested but error message was Conne c t i on f a i l Carry out the update in an environment received. that has little network load. 08 Check the network connection. Main CPU firmware file data was 09 requested but it timed out. Conne c t i on f a i l Carry out the update in an environment that has little network load. 09 Turn the power off then back on. Error (NG) message received Updating starts automatically. 0A when downloading Main CPU firm- Down l o ad f a i l Carry out the update in an environment ware. 0A that has little network load. Turn the power off then back on. Error (line congestion) message Updating starts automatically. 0B received when downloading Main Down l o ad f a i l Carry out the update in an environment CPU firmware. 0B that has little network load. Turn the power off then back on. Error (connection failure) mes- Updating starts automatically. 0C sage received when downloading Down l o ad f a i l Carry out the update in an environment Main CPU firmware. 0C that has little network load. Turn the power off then back on. Data acquisition failed (timed out) Updating starts automatically. 0D when downloading Main CPU firm- Conne c t i on f a i l Carry out the update in an environment ware. 0D that has little network load. Main CPU failed to receive firm- Turn the power off then back on. 30 ware for rewriting sent from Ma i n F i rm * * * m i n Updating starts automatically. DM860 (when timed out). Upda t i ng f a i l 30 21 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  22. 22. Error Details of Error code Display Coping strategiescode Main CPU failed to receive firm- Turn the power off then back on. 31 ware for rewriting sent from Ma i n F i rm * * * m i n Updating starts automatically. DM860 (when an error ) Upda t i ng f a i l 31 There was invalid data in the firm- ware for rewriting sent from Turn the power off then back on. 32 DM860 to Main CPU (when a Ma i n F i rm * * * m i n Updating starts automatically. Check Sum error). Upda t i ng f a i l 32 The deletion of block data failed Turn the power off then back on. 33 before rewriting Main CPU. Ma i n F i rm * * * m i n Updating starts automatically. E r as e f a i l 33 The rewriting of block data failed Turn the power off then back on. 34 when rewriting Main CPU. Ma i n F i rm * * * m i n Updating starts automatically. Upda t i ng f a i l 34 The data verification was invalid Turn the power off then back on. 35 after rewriting Main CPU. Ma i n * * *mi n Updating starts automatically. U p d a t e C h e c k NG 3 5 Log-in to DPMS has failed when Carry out the update in an environment 36 rewriting firmware such as Sub Log i n f a i l ed that has little network load. CPU, DSP, FPGA, and PLD. 36 Line, etc., is busy when logging into DPMS when rewriting firm- Carry out the update in an environment 37 ware such as Sub CPU, DSP, Se r v e r i s bu s y that has little network load. FPGA, and PLD. 37 Connection to DPMS failed when Check the network connection. 38 rewriting firmware such as Sub Conne c t i on f a i l Carry out the update in an environment CPU, DSP, FPGA, and PLD. that has little network load. 38 Connection to DPMS timed out Check the network connection. 39 when rewriting firmware such as Conne c t i on f a i l Carry out the update in an environment Sub CPU, DSP, FPGA, and PLD. that has little network load. 39 Turn the power off then back on. Error (NG) message received Updating starts automatically. 3A when downloading firmware when Down l o ad f a i l Carry out the update in an environment rewriting Main CPU. 3A that has little network load. Turn the power off then back on. Error (line congestion) message Updating starts automatically. 3B received when downloading firm- Down l o ad f a i l Carry out the update in an environment ware when rewriting Main CPU. 3B that has little network load. Error (connection failure) mes- Turn the power off then back on. sage received when downloading Updating starts automatically. 3C firmware when rewriting Main Down l o ad f a i l Carry out the update in an environment CPU. 3C that has little network load. Turn the power off then back on. Data acquisition failed (timed out) Updating starts automatically. 3D when downloading firmware when Conne c t i on f a i l Carry out the update in an environment rewriting Main CPU. 3D that has little network load. Error message received regarding Check the network connection. 3E firmware data when rewriting Main Conne c t i on f a i l Carry out the update in an environment CPU. that has little network load. 3E Firmware file data was requested Check the network connection. 3F but it timed out when rewriting Conne c t i on f a i l Carry out the update in an environment Main CPU. that has little network load. 3F 22 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  23. 23. Error Details of Error code Display Coping strategiescode Log-in to DPMS has failed when Carry out the update in an environment 50 rewriting firmware such as Sub Sub * * *mi n that has little network load. CPU, DSP, FPGA, and PLD. Log i n f a i l ed 50 Line, etc., is busy when logging into DPMS when rewriting firm- Carry out the update in an environment 51 ware such as Sub CPU, DSP, Sub * * *mi n that has little network load. FPGA, and PLD. Se r v e r i s bu s y51 Connection to DPMS failed when Check the network connection. 52 rewriting firmware such as Sub Sub * * *mi n Carry out the update in an environment CPU, DSP, FPGA, and PLD. that has little network load. Conne c t i onFa i l 52 Connection to DPMS timed out Check the network connection. 53 when rewriting firmware such as Sub * * *mi n Carry out the update in an environment Sub CPU, DSP, FPGA, and PLD. that has little network load. Conne c t i onFa i l 53 Error message received regarding Turn the power off then back on. firmware data after logging in to 54 DPMS when rewriting firmware Sub * * *mi n Updating starts automatically. Carry out the update in an environment such as Sub CPU, DSP, FPGA, Upda t i ng f a i l 54 that has little network load. and PLD. When rewriting firmware such as Turn the power off then back on. Sub CPU, DSP, FPGA, and PLD, 55 request was made for firmware Sub * * *mi n Updating starts automatically. Carry out the update in an environment data after logging in to DPMS, but Upda t i ng f a i l 55 that has little network load. it timed out. Failure to download firmware after Turn the power off then back on. logging in to DPMS when rewriting Updating starts automatically. 56 firmware such as Sub CPU, DSP, Sub * * *mi n Carry out the update in an environment FPGA, and PLD. Down l o ad f a i l 56 that has little network load. Firmware download error received Turn the power off then back on. (line congestion) after logging in to 57 DPMS when rewriting firmware Sub * * *mi n Updating starts automatically. Carry out the update in an environment such as Sub CPU, DSP, FPGA, Se r v e r i s bu s y57 that has little network load. and PLD. Firmware download error received Turn the power off then back on. (connection failure) after logging in 58 to DPMS when rewriting firmware Sub * * *mi n Updating starts automatically. Carry out the update in an environment such as Sub CPU, DSP, FPGA, Conne c t i onFa i l 58 that has little network load. and PLD. When rewriting firmware such as Turn the power off then back on. Sub CPU, DSP, FPGA, and PLD, 59 request was made for downloading Sub * * *mi n Updating starts automatically. Carry out the update in an environment firmware after logging in to DPMS, Down l o ad f a i l 59 that has little network load. but it timed out. NACK received when “C” com- Turn the power off then back on. 5A mand sent to Sub CPU, DSP, Sub * * *mi n Updating starts automatically. FPGA, PLD etc. Conne c t i onFa i l 5A NACK received when “L” com- Turn the power off then back on. 5B mand sent to Sub CPU, DSP, Sub * * *mi n Updating starts automatically. FPGA, PLD etc. Upda t i ng f a i l 5B Sub CPU, DSP, FPGA, PLD etc. failed to receive firmware for Turn the power off then back on. 5C rewriting sent from DM860 (when Sub * * *mi n Updating starts automatically. timed out). Upda t i ng f a i l 5C Sub CPU, DSP, FPGA, PLD etc. failed to receive firmware for Turn the power off then back on. 5D rewriting sent from DM860 (when Sub * * *mi n Updating starts automatically. an error). Upda t i ng f a i l 5D Invalid data in firmware such as Sub CPU, DSP, FPGA, and PLD Turn the power off then back on. 5E for rewriting sent from DM860 Sub * * *mi n Updating starts automatically. (when a Check Sum error). Upda t i ng f a i l 5E 23 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  24. 24. Error Details of Error code Display Coping strategiescode Invalid data in firmware such as Sub CPU, DSP, FPGA, and PLD Turn the power off then back on. 5F for rewriting sent from DM860 Sub * * *mi n Updating starts automatically. (invalid data received). Upda t i ng f a i l 5F NACK received when “P” com- Turn the power off then back on. 60 mand sent to Sub CPU, DSP, Sub * * *mi n Updating starts automatically. FPGA, PLD etc. Upda t i ng f a i l 60 NACK received when “I” command Turn the power off then back on. 61 sent to Sub CPU, DSP, FPGA, Sub * * *mi n Updating starts automatically. PLD etc. U p d a t e C h e c k NG 6 1 Failure to acquire serial flash data Turn the power off then back on. 80 and before deleting serial flash. GU I F l a s h * * * m i n Updating starts automatically. Upda t i ng f a i l 80 Failure to delete data before rewrit- Turn the power off then back on. 81 ing serial flash. GU I F l a s h * * * m i n Updating starts automatically. Upda t i ng f a i l 81 Failure to receive firmware for Turn the power off then back on. 82 serial flash rewriting sent by GU I F l a s h * * * m i n Updating starts automatically. DM860 (when timed out). Upda t i ng f a i l 82 Failure to receive firmware for Turn the power off then back on. 83 serial flash rewriting sent by GU I F l a s h * * * m i n Updating starts automatically. DM860 (when an error). Upda t i ng f a i l 83 Failure to receive firmware for Turn the power off then back on. 84 serial flash rewriting sent by GU I F l a s h * * * m i n Updating starts automatically. DM860 (when a Check Sum error). Upda t i ng f a i l 84 Failure to receive firmware for serial flash rewriting sent by Turn the power off then back on. 85 DM860 (when invalid data GU I F l a s h * * * m i n Updating starts automatically. received). Upda t i ng f a i l 85 Failure to rewrite when writing data Turn the power off then back on. 86 in serial flash. GU I F l a s h * * * m i n Updating starts automatically. Upda t i ng f a i l 86 Failure to acquire (Application Check the network connection. A0 Mode) IP address before rewriting E t he r I MG * * * m i n Carry out the update in an environment DM860 (AutoIP). that has little network load. Conne c t i onFa i l A0 Failure to acquire (Application Check the network connection. A1 Mode) IP address before rewriting E t he r I MG * * * m i n Carry out the update in an environment DM860 (when timed out). that has little network load. Conne c t i onFa i l A1 Notification of invalid login via Check the network connection. DPMS access when rewriting A2 DM860 related firmware (Applica- E t he r I MG * * * m i n Carry out the update in an environment tion Mode). Log i n f a i l ed A2 that has little network load. Notification of line congestion via Check the network connection. DPMS access when rewriting A3 DM860 related firmware (Applica- E t he r I MG * * *mi n Carry out the update in an environment that has little network load. tion Mode). Se r v e r i s bu s yA3 Notification of connection failure Check the network connection. via DPMS access when rewriting A4 DM860 related firmware (Applica- E t he r I MG * * * m i n Carry out the update in an environment that has little network load. tion Mode). Conne c t i onFa i l A4 24 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  25. 25. Error Details of Error code Display Coping strategiescode Connection through DPMS access Check the network connection. timed out when rewriting DM860 A5 related firmware (Application E t he r I MG * * * m i n Carry out the update in an environment that has little network load. Mode). Conne c t i onFa i l A5 Firmware data error message Turn the power off then back on. received after DPMS login when Updating starts automatically. A6 rewriting DM860 related firmware E t he r I MG * * * m i n Carry out the update in an environment (Application Mode). Upda t i ng f a i l A6 that has little network load. When rewriting DM860 related Turn the power off then back on. firmware (Application Mode), A7 request was made for firmware E t he r I MG * * * m i n Updating starts automatically. Carry out the update in an environment data after DPMS login but it timed Upda t i ng f a i l A7 that has little network load. out. Failure to acquire (Boot Loader Check the network connection. A8 Mode) IP address before rewriting E t he r I MG * * * m i n Carry out the update in an environment DM860 (AutoIP). Conne c t i onFa i l A8 that has little network load. Failure to acquire (Boot Loader Check the network connection. A9 Mode) IP address before rewriting E t he r I MG * * * m i n Carry out the update in an environment DM860 (when timed out). that has little network load. Conne c t i onFa i l A9 Notification of invalid login via Check the network connection. DPMS access when rewriting AA DM860 related firmware (Boot E t he r I MG * * * m i n Carry out the update in an environment that has little network load. Loader Mode). Log i n f a i l ed AA Notification of line congestion via Check the network connection. DPMS access when rewriting AB DM860 related firmware (Boot E t he r I MG * * *mi n Carry out the update in an environment that has little network load. Loader Mode). Se r v e r i s b u s y AB Notification of connection failure Check the network connection. via DPMS access when rewriting AC DM860 related firmware (Boot E t he r I MG * * * m i n Carry out the update in an environment that has little network load. Loader Mode). C o n n e c t i o n F a i l AC Connection through DPMS access Check the network connection. timed out when rewriting DM860 AD related firmware (Boot Loader E t he r I MG * * * m i n Carry out the update in an environment Mode). C o n n e c t i o n F a i l AD that has little network load. Firmware download error message Turn the power off then back on. received (when download fails) Updating starts automatically. AE when rewriting DM860 related firm- E t he r I MG * * * m i n Carry out the update in an environment ware (Boot Loader Mode). Down l o a d f a i l AE that has little network load. Firmware download error message Turn the power off then back on. received (line congestion) when Updating starts automatically. AF rewriting DM860 related firmware E t he r I MG * * *mi n Carry out the update in an environment (Boot Loader Mode). Se r v e r i s b u s y AF that has little network load. Firmware download error message Turn the power off then back on. received (connection failure) when Updating starts automatically. B0 rewriting DM860 related firmware E t he r I MG * * * m i n Carry out the update in an environment (Boot Loader Mode). Conne c t i onFa i l B0 that has little network load. When rewriting DM860 related Turn the power off then back on. firmware (Boot Loader Mode), Updating starts automatically. B1 request was made for firmware E t he r I MG * * * m i n Carry out the update in an environment download but it timed out . Down l o ad f a i l B1 that has little network load. Turn the power off then back on. Error message received when Updating starts automatically. B2 rewriting DM860 related firmware. E t he r I MG * * * m i n Carry out the update in an environment Upda t i ng f a i l B2 that has little network load. 25 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  26. 26. Device display when firmware updated Target of devide when firmware updated. Target of device Display Error cpdeMain Ma i n F i rm * * *mi n 30 ∼ 35 Upda t i ngSub Sub * * *mi n 50 ∼ 61 Upda t i ngAudio PLD AP LD * * *mi n 50 ∼ 61 Upda t i ngDSP DSP * * *mi n 50 ∼ 61 Upda t i ngOSD(FPGA/Program/ OSD * * *mi n 80 ∼ 86Font Data) Upda t i ngDM860 Boot Loader E t h e r SB L * * *mi n A0 ∼ B2 Upda t i ngDM860 Image E t he r I MG * * *mi n A0 ∼ B2 Upda t i ng 26 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  27. 27. ADJUSTMENT Audio Section Idling Current (8U-110062, 8U-110063-3) Required measurement equipment: DC Voltmeter Preparation (1) Avoid direct blow from an air conditioner or an electric fan, and adjust the unit at normal room temperature 15°C ~ 30°C (59°F ~ 86°F). (2) Presetting POWER (Power source switch) OFF SPEAKER (Speaker terminal) No load (Do not connect speaker, dummy resistor, etc.) Adjustment (1) Remove top cover and set VR101, VR201, VR301, VR401, VR501, VR601, VR701, on 8U-110062 (POWER AMP Unit) at fully counterclockwise ( ). (2) Connect DC Voltmeter to test points(8U-110063-3). • FRONT-Lch: CX660 ③ ④ pin • FRONT-Rch: CX660 ⑤ ⑥ pin • CENTER ch: CX660 ① ② pin • SURROUND-Lch: CX680 ⑤ ⑥ pin • SURROUND-Rch: CX680 ⑦ ⑧ pin • SURROUND BACK-Lch: CX680 ① ② pin • SURROUND BACK-Rch: CX680 ③ ④ pin) (3) Connect power cord to AC Line, and turn power switch "ON". (4) Presetting. MASTER VOLUME : "---" counterclockwise ( min.) MODE : 7CH STEREO FUNCTION : CD (5) Allow 2 minutes, and turn VR101 clockwise ( ) to adjust the TEST POINT voltage to 8 mV ± 0.5 mV DC. (6) After 10 minutes from preset, turn VR101 to set the voltage to 8 mV ± 0.5 mV DC. (7) Adjust the Variable Resistors of other channels in the same way. (8) After 5 minutes from (6), turn VR101 to set the voltage to 8 mV ± 0.5 mV DC. (9) Adjust the Variable Resistors of other channels in the same way. 27 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  28. 28. DC Voltmeter CX680 CX660 SBR ch SBL ch SR ch FR ch SL ch FL ch C ch 8U-310039 DIGITAL Unit 8U-110061-4 POWER SUPPLY Unit VR501 VR301 VR701 VR601 VR401 VR201 VR101 Audio SectionAdjustment volume is set for 8U-110062-1 ∼ 7. The test point is at 8U-110063-3.Insert an adjustment driver / connection terminal from an adjustment aperture of 8U-110061-4(POWER SUPPLY Unit)P.W.B.. 28 AVR-3310CI/AVR-3310/AVR990/AVC-3310
  29. 29. Surround Modes and Parameters Signals and adjustability in the different modes Channel output Parameter (default values are shown in parentheses) Surround Mode Front Surround Surround Front Wide Front Height D. COMP DRC LFE AFDM Surround Center Subwoofer Cinema EQ. Mode Room Size Effect Level L/R L/R Back L/R L/R L/R z1 z2 z3 z1 Back PURE DIRECT, DIRECT (2ch) S A A A Dz4 A A S (OFF) S (Auto) S (0 dB) A A A A A A DSD DIRECT S A A A A A A A A A A A A A A A DSD MULTI DIRECT S D D D D A A A A S (0 dB) A S A A A A MULTI CH DIRECT S D D D D A A A A S (0 dB) S (ON) S A A A A STEREO S A A A D A A S (OFF) S (Auto) S (0 dB) A A A A A A EXT. IN S D D D D A A A A A A A A A A A MULTI CH IN S D D D D D (NOTE4) D (NOTE4) A A S (0 dB) S (ON) S S (OFF) A A A WIDE SCREEN S D D D D D D S (OFF) S (Auto) S (0 dB) A S S (OFF) A A S (ON, 10) DOLBY PRO LOGIC gz S D D A D A D S (OFF) S (Auto) S (0 dB) A A A S (Height) A A DOLBY PRO LOGIC gx S D D D D A A S (OFF) S (Auto) A A S S (NOTE1) S (Cinema) A A DOLBY PRO LOGIC g S D D A D D (NOTE4) D (NOTE4) S (OFF) S (Auto) A A S S (NOTE2) S (Cinema) A A DTS NEO:6 S D D D D D (NOTE4) D (NOTE4) S (OFF) S (Auto) A A S S (NOTE1) S (Cinema) A A DOLBY DIGITAL S D D D D D (NOTE4) D (NOTE3) S (OFF) A S (0 dB) S (ON) S S (OFF) A A A DOLBY DIGITAL Plus S D D D D D (NOTE4) D (NOTE3) S (OFF) A S (0 dB) S (ON) S S (OFF) A A A DOLBY TrueHD S D D D D D (NOTE4) D (NOTE3) A S (Auto) S (0 dB) S (ON) S S (OFF) A A A DTS SURROUND S D D D D D (NOTE4) D (NOTE3) S (OFF) A S (0 dB) S (ON) S S (OFF) A A A DTS 96/24 S D D D D D (NOTE4) D (NOTE3) S (OFF) A S (0 dB) S (ON) S S (OFF) A A A 29 DTS-HD S D D D D D (NOTE4) D (NOTE3) S (OFF) A S (0 dB) S (ON) S S (OFF) A A A DTS EXPRESS S D D D D D (NOTE4) D (NOTE3) S (OFF) A S (0 dB) S (ON) S S (OFF) A A A SURROUND MODES AND PARAMETERS neural S D D D D D (NOTE4) D (NOTE4) A A A A S A A A A 7CH STEREO S D D D D D D S (OFF) S (Auto) S (0 dB) A S A A A A SUPER STADIUM S D D D D D D S (OFF) S (Auto) S (0 dB) A S A A S (Medium) S (10) ROCK ARENA S D D D D D D S (OFF) S (Auto) S (0 dB) A S A A S (Medium) S (10) JAZZ CLUB S D D D D D D S (OFF) S (Auto) S (0 dB) A S A A S (Medium) S (10) CLASSIC CONCERT S D D D D D D S (OFF) S (Auto) S (0 dB) A S A A S (Medium) S (10) MONO MOVIE S D D D D D D S (OFF) S (Auto) S (0 dB) A S A A S (Medium) S (10) VIDEO GAME S D D D D D D S (OFF) S (Auto) S (0 dB) A S A A S (Medium) S (10)AVR-3310CI/AVR-3310/AVR990/AVC-3310 MATRIX S D D D D D D S (OFF) S (Auto) S (0 dB) A S A A A A VIRTUAL S A A A D A A S (OFF) S (Auto) S (0 dB) A A A A A A S : Signal / Adjustable A : No signal / Not adjustable D : Turned on or off by speaker configuration setting NOTE1 : This parameter is availabe when the “Mode” is set to “Cinema” (vpage 73). NOTE2 : This parameter is availabe when the “Mode” is set to “Cinema” or “ProLogic” (vpage 73). NOTE3 : This parameter is availabe when the “Front Height” is set to “ON” or “DSX” is set to “ON” (vpage 74, 76). NOTE4 : This parameter is availabe when the “DSX” is set to “ON” (vpage 76). NOTE: z1 : When playing Dolby Digital and DTS signals. z2 : When playing Dolby TrueHD signal. z3 : When playing Dolby Digital, DTS, DVD-Audio and Super Audio CD. z4 : When the “Subwoofer Mode” is set to “LFE+Main” (vpage 35) only.

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