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Dimension Data - Company Profile
 

Dimension Data - Company Profile

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Complete overview of Dimension Data

Complete overview of Dimension Data

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    Please could you remove this corporate overview from your profile. The content is old and has not been authorized to be hosted here.

    Marisa Jansen van Vuuren
    Assistant Brand Manager
    Dimension Data
    marisa.vanvuuren@dimensiondata.com
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    Dimension Data - Company Profile Dimension Data - Company Profile Presentation Transcript

    • Corporate Overview Tuesday, July 13, 2010
    • Who are we? Dimension Data is a specialist IT services and solutions provider that helps clients plan, build, support and manage their IT infrastructures • Founded in 1983 • Operating in 47 countries • Primary Stock Exchange listing in London • 2008 revenues exceeded $4.5bn 2 © Copyright Dimension Data 2008 13 July 2010
    • Dimension Data today 11,055 exceptional people 86% of the Global Fortune 100 and 67% of the Global Fortune 500 are Dimension Data clients Dimension Data received 56 Industry Awards in 2008 Global Cisco Gold Partner and Cisco Gold Partner in 29 countries Microsoft Gold Partner on five continents Figures based on 2006 study 3 © Copyright Dimension Data 2008 13 July 2010
    • Our revenue spread across geography • EUROPE Revenue: $1,121m • AMERICAS Employees: 2,175 • ASIA Revenue: $686m Revenue: $720m Employees: 927 Employees: 1,511 • GLOBALLY • AUSTRALIA Revenue: $4.5bn • MIDDLE EAST & AFRICA Revenue: $974m Employees: 11,055 Revenue: $1,001m Employees: 1,506 Employees: 4,937 Revenue for 12 months to September 2008 4 © Copyright Dimension Data 2008 13 July 2010
    • Dimension Data And Preferred Partner Geographical Capability Dimension Data / Datacraft Preferred Partners No Coverage 5 © Copyright Dimension Data 2008 13 July 2010
    • Business Solutions Network solution Full Lifecycle of Services across all our Lines of Business Data Centre and Storage Solutions IP Communications solution IP Customer Interactive Solutions Network Microsoft Solutions Security IP Advanced Infrastructure IP IP Operations Management 6 © Copyright Dimension Data 2008 13 July 2010
    • Data Centre Solutions – What we do We offer a full life cycle of services across our clients Data Centres Plan Build Support Manage Improve Innovate Server Server Consolidation and Virtualization, High Availability & Clustering, desktop virtualization Solutions and server management Storage Storage Consolidation and virtualization , Backup and Recovery, Archiving, and Disaster Solutions Recovery and storage management Data Centre End-to-End DC Network Infrastructure encompassing Server Switching, Storage Switching Networking and Data Centre Interconnect Solutions. 7 © Copyright Dimension Data 2008 13 July 2010
    • Network Solutions- what we do Plan Build Support Manage Improve Innovate Core Networking Data Centre Networking, IP MPLS, RAN O, Routing & Switching Wireless & Mobility Wi-Fi, Wireless Mesh, WIMAX Network Cisco Waas , Cisco AS –FTS /NOS etc Optimisation Unified Cisco IPT, Presence (Telepresence), Messaging Communication Network Security NAC(Network Access Control), IPSEC, Firewall, 8 © Copyright Dimension Data 2008 13 July 2010
    • Communication Solution –what we do Plan Build Support Manage Improve Innovate Wireless Corporate Reseller of RADWIN – Unlicensed, Deployment and Support Connectivity Reseller of SAF-Licensed Microwave Radio , Deployment and Support Solution Wimax Solution Solution development , procurement and delivery of Wimax Solution for Operators Testing and Signalling/VOIP Monitoring Tool for GSM/3G Monitoring Systems Provisioning of a Lease Option for Corporate Wireless Connectivity Solution. Managed Services Delivering services to our customer on a 24x7 support basis 9 © Copyright Dimension Data 2008 13 July 2010
    • Microsoft Solutions – What we do Plan Build Support Manage Improve Innovate Our solutions allow employees, partners and customers to share information and collaborate better in a secure and well managed way, using a common platform for Collaboration internal and external web infrastructure Our solutions allow employees, partners and customers to share information and Unified collaborate better in a secure and well managed way, using a common platform for Communications internal and external web infrastructure Desktop & Server Our solutions reduce the cost, risk and complexity of deploying desktops, servers and Infrastructure applications while improving security and ongoing manageability of the environment We combine management tools with repeatable processes to provide effective end- Systems to-end management of Microsoft infrastructure that enhances reliability, security, Management insight and deployment agility Software Microsoft Volume Licensing Services Microsoft Enterprise Agreements 10 © Copyright Dimension Data 2008 13 July 2010
    • Operations management– What we do Our OM solutions are focused on unlocking the true value of existing and often disparate management systems, thus addressing all aspects of the IT environment including networks, systems and applications. Our OM solutions include any or all of the following: Plan Build Support Manage Improve Innovate Detects , isolates, notifies and corrects faults encountered on the network Fault Management Performance Monitors and measures various aspects of Network environment so that Management overall performance can be maintained and optimized Configuration Configures network devices, performs inventory Management and software Management management Security Provides access to network devices and corporate resources to authorized Management individuals IP Service Determines quality of service level delivered against service level agreements and proactively manages service components to adhere to quality standards as per Management customer service contracts. 11 © Copyright Dimension Data 2008 13 July 2010
    • Customer Interactive Solutions-what we do Plan Build Support Manage Improve Innovate Cisco Unified Contact Centre Enterprise a(UCCE) and Unified Contact Centre Express (UCCX) Contact Centre Avaya Call Centre Elite and Contact Centre Express (CCE) I3 Customer Interaction Centre (CIC) and Enterprise Interaction Centre (EIC) Unified Avaya Unified Communications Suite Communications Cisco Unified Communications Suite Cisco Telepresence Visual Tandberg Telepresence and Video Conference Communications Polycom Telepresence and Video Conference Quality / Workforce NICE Call Recording / Monitoring Management NICE IEX Workforce Management Managed Services Uptime Services 12 © Copyright Dimension Data 2008 13 July 2010
    • Advanced Infrastructure Offerings-what we do Plan Build Support Manage Improve Innovate • Structured cabling systems for voice, data and video Communication • Physical cable management, Server farm cabling, Backbone cabling and Fibre solutions Cabling • Change control services Data Centre Precision Cooling, All Facility Electrical Design and Installation, Backup Power Equipment “UPS, Generator and DC Capital Equipment”, Data Centre Build „Access Flooring, Fire rating and Infrastructure build”, Fire Suppression and Detection, Environmental Monitoring IP Surveillance, Access Control, Intrusion Detection, Lighting Control and Power management, Electronic Security Building Management Systems The Cabinet “Robust construction, IP 55 rated , Small footprint area, 360 access to cabinet, In-built cable entry management, Easily portable between sites, Maximum user Portable Facilities space in cabinet – 82%, Variable capacity cabinets, Add-on modular options available, Cabinet Proudly South African” Environmental Monitoring Systems, Cooling, Cooling System, Fire Suppression System, UPS Systems, Electronic Security, Power Distribution Unit Managed Services Preventative Maintenance, Service Level Agreements , On Site Management, Proactive Monitoring, 24*7 Service Desk, Infrastructure Assessments ,ITIL-based Service Framework 13 © Copyright Dimension Data 2008 13 July 2010
    • Market trends Organisational Environment flexibility and and agility sustainability Compliance and Globalisation of governance supply and demand Information system management Service oriented architectures Convergence and Virtualisation standardisation 14 © Copyright Dimension Data 2008 13 July 2010
    • Dimension Data Services Continuum Strategic IT Infrastructure Strategic Strategic Technology Partner Supplier Technology Partner Business Partner Plan Build Support Manage Improve Innovate Identify Business Implement Break Fix Full Lifecycle Support Strategy Commercialisation Benefits Technology and Monitoring of Infrastructure and Systems and Evolution of New Ideas Consult Procure Maintain Service Delivery IT Alignment Breakthrough Use Design Integrate Monitor (Service Level, Availability, Capacity, Service Benchmarking of Technology Deploy IT Service Continuity and Financial Management) Service Support (Release, Change, Problem, Incident and Configuration Management) Justify Technology Manage To Reduce Costs To Maximise Return on Investment Innovation Investment Project Risk 15 © Copyright Dimension Data 2008 13 July 2010
    • Business issues we address Creating profitable customer relationships We help organizations to develop and improve communication channels and deliver lasting customer relationships at lower cost 16 © Copyright Dimension Data 2008 13 July 2010
    • Business issues we address Improving employee productivity We assist organisations in improving employee and partner collaboration to deliver greater employee productivity, improved information sharing and knowledge management 17 © Copyright Dimension Data 2008 13 July 2010
    • Business issues we address Maximising the value of information assets Our objective is to maximise the value of information within an organisation whilst minimising the cost of creating, sharing and storing the information 18 © Copyright Dimension Data 2008 13 July 2010
    • Business issues we address Securing networks, applications and data We help organisations reduce their risks by offering solutions that protect, detect and respond to external and internal incidents and threats 19 © Copyright Dimension Data 2008 13 July 2010
    • Business issues we address Driving operational efficiency of IT infrastructures We balance the ongoing issue of driving down operational costs versus improving reliability, flexibility and quality of service 20 © Copyright Dimension Data 2008 13 July 2010
    • Achievements Dimension Data has built more than 7,800 IP networks, and deployed over 1.2 million IP handsets globally We have planned and built to manage: 8,000 Servers, 1.5 PB of Storage, and we perform 1m+ backup jobs per annum Dimension Data has implemented more than 10,000 security solutions for over 5,000 clients in 38 countries Dimension Data manages over US$12.5bn of network infrastructure globally, through 5 Global Service Centres Each year Dimension Data facilitates over 6 billion of our clients‟ conversations with their customers in call and contact centres around the world 21 © Copyright Dimension Data 2008 13 July 2010
    • Leading brands choose Dimension Data (In the sub-region) Back Service Providers Financial Services Commercial Public Sector Oil and Gas 22 © Copyright Dimension Data 2008 13 July 2010
    • Leading brands (Worldwide) choose Dimension Data Service Providers Financial Services Commercial Public Sector Manufacturing Lonmin 23 © Copyright Dimension Data 2008 13 July 2010
    • Our experience We have a broad base of technical expertise throughout the world • Direct offering in over 47 countries and a robust Preferred Partner Programme allows us to implement in 120 countries • Globally we have over 211 CCIEs – the largest number outside of Cisco – and more than 7,500 Cisco certifications • Enhanced productivity and service quality of call centre agents in over 25,000 seats globally through workforce optimisation solutions • Multi-cultural - over 70% of Dimension Data staff speak more than one language • IP Networks are our heritage – we have been doing it for 25 years, on a global basis when required 24 © Copyright Dimension Data 2008 13 July 2010
    • Our partners 56 partner awards across all regions, lines of business • 2008 Solution Innovation • 8 Microsoft global Partner of Partner of the Year the Year awards in the last 4 • 2008 APAC Theater years – unequalled by any Partner of the Year other of Microsoft‟s 400,000 partners worldwide • 2008 Emerging Markets Theater Partner of the Year - 2008 Global Partner of the Year – Information Worker • 2008 Global and nationals Solutions, Office Deployment Cisco Capital Partner of the Partner of the Year – Dynamic Year - Americas Desktop Deployment • 2008 Mobility Partner of the - 2008 Global Partner of the Year - Europe Year, Infrastructure Solutions, Systems Management Partner • 2008 Gold Partner of the of the Year - Managed Year - Europe Services for Microsoft Infrastructure • 6 Microsoft regional partner of the year awards in 2008 25 © Copyright Dimension Data 2008 13 July 2010
    • Our Key Vendors 26 © Copyright Dimension Data 2008 13 July 2010
    • Accreditations Microsoft Gold Partner RADWIN Gold Partner Cisco Global Gold Partner Symantec Partner IBM – High End Business Partner EMC Partner NetApp – Gold Partner Systimax Solutions – Premium Distributor VMware – Enterprise Partner 27 © Copyright Dimension Data 2008 13 July 2010
    • Awards | Globally Cisco Gold Partner of the Year IP Communications Partner of the Year Microsoft Global Partner of the Year - Advanced Infrastructure Solutions, Active Directory Global Partner of the Year - Advanced Infrastructure Solutions, Exchange Migration and Deployment 56 Industry and Partner Awards in 2008 recognizing our success at partnering with leading IT manufacturers 28 © Copyright Dimension Data 2008 13 July 2010
    • Awards | Middle East & Africa Microsoft Large Account Reseller of the Year Award - recognizes a partner‟s innovation, sales and marketing expertise in the area of enterprise licensing EMC Solution Award for development of the key EMC market focus area of backup to disk in EMEA - Most Complete Information Protection Solution Nortel Most Complex Implementation Award for 2007 HP | Overall award winner with the Highest Consistent Revenue across all products IBM | Business partner award Innovation in System Technology 29 © Copyright Dimension Data 2008 13 July 2010
    • Alliances with technology leaders - Strategic partners West Africa Dimension Data uses its alliance relationships to provide appropriate solutions using best-of-breed technology We have preferred access to the latest technologies, premier technical support and advanced training to provide our customers with the best solution possible 30 © Copyright Dimension Data 2008 13 July 2010
    • In summary We specialise in IT Infrastructure and Services Our differentiators • We Plan, Build, Support and Manage IT infrastructure solutions globally • Depth of technical expertise in our areas of focus • Management of multi-vendor environments • Deliver technology solutions aligned to business problems • Customise and tailor solutions to meet client needs • On-time delivery • Local end-market support services • Local language capabilities 31 © Copyright Dimension Data 2008 13 July 2010
    • Our vision Our vision is to be the undisputed leading ICT company in West Africa 32 © Copyright Dimension Data 2008 13 July 2010