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Remi  Adeseun On  Excellence   Pfizer 50th  Anniversary Presentation
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Remi Adeseun On Excellence Pfizer 50th Anniversary Presentation

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A short presentation focussing on the building blocks of excellence in organisations and the key principles for success. (ref. In search of excellence, Blue Ocean Strategy). Author: Remi ADESEUN.2007. …

A short presentation focussing on the building blocks of excellence in organisations and the key principles for success. (ref. In search of excellence, Blue Ocean Strategy). Author: Remi ADESEUN.2007. Adapted for Rodot kick-off meeting. January 2008.

Published in: Economy & Finance, Business

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  • Transcript

    • 1. Excellence : De livering superior value to your customers Rodot 2008 Kick-Off Meeting January 26, 2008 Remi ADESEUN
    • 2. Overview
      • Excellence defined
      • Excellence Building Blocks
      • Achieving Excellence
      • Nuggets of Excellence
    • 3. Excellence defined...
      • excellence
      • ex·cel·lence  [éksələnss]
      • ( plural ex·cel·lences ) noun
      • 1. superiority: the quality or state of being outstanding and superior an award for excellence in photography
      • 2. outstanding feature: a feature or respect in which somebody or something is superior and outstanding Microsoft® Encarta® 2006. © 1993-2005
      We are what we repeatedly do. Excellence, then, is not an act, but a habit. Aristotle
    • 4. Excellence Building Blocks...
      • Management Perspective
      • Mckinsey 7-S Model
      • Strategy
      • Structure
      • Systems
      • Shared Values
      • Skills
      • Staff
      • Style
    • 5. Strategy
      • The Direction and Scope of the company over the long term
      • Plans for the allocation of a firm’s scarce resources over time to reach identified goals
      • Shaped by environment, competition, customers
    • 6. Strategy....Traditional Approach
      • Basic focus:
        • Competing within the confines of the existing industry
        • Trying to “steal” customers from rivals (Bloody or Red Ocean Strategy)
      • Low-Cost
      • Differentiation
      • Niche
    • 7. Strategy...Blue Ocean Approach
    • 8. Four Actions Framework + Eliminate/Reduce/Raise/Create Grid The four actions framework offers an technique that breaks the trade-off between differentiation and low cost and to create a new value curve. It answers the four key questions of what industry takes for granted and needs to be eliminated; what factors need to be reduced below industry standards; what factors need to be raised above industry standards; and what should be created that the industry has never offered. The eliminate-reduce-raise-create grid pushes companies not only to ask all four questions in the four actions framework but also to act on all four to create a new value curve. By driving companies to fill in the grid with the actions of eliminating, reducing, raising, and creating, the grid provides four immediate benefits: it pushes them to simultaneously pursue differentiation and low costs; identifies companies who are only raising and creating thereby raising costs; makes it easier for managers to understand and comply; and it drives companies to scrutinize every factor the industry competes on. A New Value Curve Reduce Eliminate Create Raise Which factors should be reduced well below industry standards? Which factors should be created that the industry has never offered? Which factors should be raised well above the industry’s standard? Which of the factors that the industry takes for granted should be eliminated ? Eliminate Enological terminology and distinctions Aging qualities Above-the-line marketing Raise Price versus budget wines Retail Store involvement Reduce Wine complexity Wine range Vineyard prestige Create Easy drinking Ease of selection Fun and adventure
    • 9. Four Actions Framework + Eliminate/Reduce/Raise/Create Grid Four Actions Framework A New Value Curve Reduce Eliminate Create Raise The Eliminate-Reduce-Raise-Create Grid Eliminate Raise Reduce Create
    • 10. Structure
      • The basic organisation of the company and how the units relate to each other:
        • Centralised, functional divisions (top-down)
        • Decentralised; a matrix, a network, a holding
    • 11. Systems
      • Formal & Informal Procedures, processes and routines that characterise hoe the work should be done:
        • Financial systems
        • Recruiting, Promotion and Performance Appraisal Systems
        • Information Systems
    • 12. Shared Values
      • What does the organisation stand for?
      • What does it believe in?
      • Central Believes and Attitudes
      • Core Values
    • 13. Skills
      • Distinctive Capabilities of Personnel
      • Distinctive Competencies of the organisation as a whole
      • What the company does best
      Supreme excellence consists in breaking the enemy's resistance without fighting. Sun Tzu
    • 14. Staff
      • The companies people resources and how they are recruited, developed, trained and motivated
      • Numbers and Types of Personnel within the organisation
    • 15. Style
      • Cultural style of the organisation and how key managers behave in achieving the organisation’s goals
      • The Leadership approach of top management and the company’s overall operating approach
      2 Corinthians 8:7 But as you excel in everything—in faith, in speech, in knowledge, and in all eagerness and in the love from us that is in you—make sure that you excel in this act of kindness too.
    • 16. The 7-S Framework (McKinsey)
    • 17. Achieving Excellence...
      • The Basics
      • Time-Tested Principles
      • A Bias for Action
      • Customer-Centric
      • Autonomy and Entrepreneurship
      • Productivity through People
      • Stick to the knitting
      • Simultaneous Loose-Tight Properties
      • Hands-on, Value-Driven
    • 18. A Bias for Action...
      • The Basics
      • Time-Tested Principles
      • Get out there and try something!
      • You don’t learn anything in Business without trying (possibly failing and trying again!)
      • No amount of analysis and market research will lead to true innovation
      As Edwin Bliss once said, “The pursuit of excellence is gratifying and healthy. The pursuit of perfection is frustrating, neurotic, and a terrible waste of time.
    • 19. Customer-Centric...
      • The Basics
      • Time-Tested Principles
      • Being Close to the Customer is highly desirable
      • Seems simple, but is difficult to achieve
      • Customers include distributors and wonderfully irrational end-users
      • Everyone in the organisation needs to keep in close touch with customers
    • 20. Autonomy and Entrepeneurship...
      • The Basics
      • Time-Tested Principles
      • Even if you are big, act small
      • Organisations are simply collection of people
      • People don’t relate well with big abstract entities
      • Successful big companies organise themselves into small, relatively independent units
      • The unifying factor is common goals and cultural norms
    • 21. Productivity through People...
      • The Basics
      • Time-Tested Principles
      • Duh!
      • Everyone knows that people make the difference
      • Make this count in your internal relations, external alliances and most especially at customer interfaces
    • 22. Consistency...
      • The Basics
      • Time-Tested Principles
      • Concentrate on what you know and do best
      • Stick-to-the knitting
      • Avoid Jack-of-all trade
      • Be systematic in growth strategy
      Attitude matters in the Pursuit of Excellence
    • 23. Flexibility...
      • The Basics
      • Time-Tested Principles
      • A Bias for Action
      • Customer-Centric
      • Autonomy and Entrepreneurship
      • Productivity through People
      • Stick to the knitting
      • Simultaneous Loose-Tight Properties
      • Hands-on, Value-Driven
      Pursuing Excellence Is a Matter of a Whole-Hearted Endeavor
    • 24. Hands-on, Value-Driven...
      • The Basics
      • Time-Tested Principles
      • Figure out what your company should stand for
      • What will give your people the most pride
      • Actively manage your value systems
      • Get involved
      • The Excellent companies make meaning, not just money
      Pursuing Excellence is an All-Inclusive Pursuit
    • 25. Nuggets of Excellence..
      • We are what we repeatedly do. Excellence, then, is not an act, but a habit. Aristotle
      • If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude. Colin Powell
      • All labor that uplifts humanity has dignity and importance and should be undertaken with painstaking excellence. Martin Luther King, Jr.
      • We need to internalize this idea of excellence. Not many folks spend a lot of time trying to be excellent. Barack Obama
      Pursuing Excellence Is a Matter of Choosing the Nobler of your options
    • 26. Nuggets of Excellence..
      • The pursuit of excellence is less profitable than the pursuit of bigness, but it can be more satisfying. David Ogilvy-
      • Desire is the key to motivation, but it's determination and commitment to an unrelenting pursuit of your goal - a commitment to excellence - that will enable you to attain the success you seek. Mario Andretti
      • Supreme excellence consists in breaking the enemy's resistance without fighting. Sun Tzu
      • But as you excel in everything—in faith, in speech, in knowledge, and in all eagerness and in the love from us that is in you—make sure that you excel in this act of kindness too.
      • 2 Corinthians 8:7
      Pursuing Excellence Should Not be Limited by the Nature of the Task
    • 27. Nuggets of Excellence..
      • As Edwin Bliss once said, “The pursuit of excellence is gratifying and healthy. The pursuit of perfection is frustrating, neurotic, and a terrible waste of time.
      • Pursuing Excellence is not to be a Quest for Superiority
      • Pursuing Excellence Should Not be Limited by the Nature of the Task
      • Pursuing Excellence Is a Matter of Choosing the Nobler of your options
      • Pursuing Excellence is an All-Inclusive Pursuit
      • Pursuing Excellence Is a Matter of a Whole-Hearted Endeavor
      Pursuing Excellence is not to be a Quest for Superiority
    • 28. RODOT VISION: “ To be the preferred provider of Products, Services and Solutions to clients in our chosen spheres of endeavor”
    • 29. Conclusion
      • Motives for the Pursuit of Excellence
        • The Glory of God
        • The Principle of Redeeming the Time, Using our Opportunities
        • Being the Best you can be
        • Eternal Rewards
    • 30. Have an Excellent 2008!

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