Uar Able Presentation
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Uar Able Presentation

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System and service evaluation on UAR's ABLE project management tool.

System and service evaluation on UAR's ABLE project management tool.

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Uar Able Presentation Uar Able Presentation Presentation Transcript

  • Teamable Sanghyuk Koh, Rahan Khozein, Gary Suen, Lauren Wendel
    • Who is UAR?
      • Software Development Company
    • What is ABLE?
      • Project Management Tool
    • Who are ABLE’s users?
      • Project managers
      • Everyone
    Overview Methods Finding Summary Q/A
    • Interaction Map
    • Contextual Inquiry
    • Personas & Scenarios
    • Comparative Evaluation
    • Heuristic Evaluation
    • Surveys
    • User Testing
    Overview Methods Finding Summary Q/A
    • Interaction Map
    Overview Methods Finding Summary Q/A
    • Contextual Inquiry
    Overview Methods Finding Summary Q/A
    • Personas & Scenarios
    Overview Methods Finding Summary Q/A
    • Comparative Evaluation
      • 4 direct competitors
        • dotProject.net
        • Microsoft Office Project
        • ACE project
        • Creative Pro Office
    Overview Methods Finding Summary Q/A
    • Heuristic Evaluation
      • Nielsen’s 10 heuristics
      • Severity rating scale from 0 to 4
        • 0 indicates no or little usability problem
        • 4 indicates major usability problem
    Overview Methods Finding Summary Q/A
    • Surveys
      • Data collected through SurveyGizmo
      • 31 surveys analyzed
      • Used Microsoft Excel for statistical analysis
        • Sample means, T-Test etc…
    Overview Methods Finding Summary Q/A
    • User Testing
      • 1 pilot & 4 regular testers
      • Recruited users of project management applications
      • Used Silverback to record video & audio
      • Users carried out 7 tasks that covered the main
      • functionalities of ABLE
    Overview Methods Finding Summary Q/A
    • Simple User Interface
    • Customizable
    • Useful for Project Managers
    Overview Methods Finding Summary Q/A
    • Users have difficulty finding certain functions or
    • information in ABLE
    • There is little guidance available to help users complete
    • their tasks
    • Inadequate system feedback or obscure error messages
    • Limited inter-feature dependencies lead to fragmented
    • and unconnected information
    • Sparse, spread-out layout decreases continuity and readability
    Overview Methods Finding Summary Q/A
    • Evidence
      • Not intuitive menu classification
      • Inconsistent & confusing labels
    • Recommendations
      • Re-work taxonomy
      • Review and standardize vocabulary
    Overview Methods Finding Summary Q/A Users have difficulty finding certain functions or information in ABLE
    • Evidence
      • Inadequate contextual instructions
      • ‘ Page Actions’ is not efficient
    • Recommendations
      • Provide direct instructions for how to interact
    Overview Methods Finding Summary Q/A There is little guidance available to help users complete their tasks
    • Evidence
      • Neither redirects the user to another
      • page nor provides notifications
      • Vague or contradictory error messages
    • Recommendations
      • Automatically redirect the user after the completion
      • of a task
      • Provide clear & actionable error messages
    Overview Methods Finding Summary Q/A Inadequate system feedback and obscure error messages
    • Evidence
      • Changes made under one feature do not reflect in
      • others
    • Recommendations
      • Needs assessment of users
    Overview Methods Finding Summary Q/A Limited inter-feature dependencies lead to fragmented and unconnected information
    • Evidence
      • White space
      • Limited use of fonts and sizes of texts
      • Lack of icons & colors
    • Recommendations
      • Implement different fonts, colors where appropriate
    Overview Methods Finding Summary Q/A Sparse, spread-out layout decreases continuity and readability
    • Identified and prioritized 5 critical problems
    • Adopting our recommendations would improve user experience of ABLE
    • Allowed us to experiment gain knowledge of various usability evaluation methods
    Overview Methods Finding Summary Q/A
  • Overview Methods Finding Summary Q/A