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TRIPLE M = Method for rapid Analysis, Visualization and Documentation of value-generating end-to-end business processes:...

TRIPLE M = Method for rapid Analysis, Visualization and Documentation of value-generating end-to-end business processes:
“Brown paper” Method – no Investment
Visual – no specific tool or software
Intuitive - easy to learn and use by employees
Effective - enables analysis of the problem and impact
Integrative – adds the information flow in Business Processes
Transparent - degree of IT support
Holistic view – Management’s view
Driven by Measures - KPIs: Quality, Time and Costs

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    Triple m english_jk Triple m english_jk Presentation Transcript

    • Changing the Rules – Business Innovation through Processes Business Process Management – The Next Generation
    • Agenda Solution References Client Benefits Business Needs & Answers 1 2 3 4
    • Business Needs and Answers
      • Business‘ Answers:
      • Triple M provides highest value creation benefit
      • Triple M is learned on the job and by the employees
      • Triple M transfers improvement knowledge to the organization
      • Triple M‘s core intention is measureable process improvement
      • Business Needs:
      • Management needs quick decision-making tools:
      • What is the potential for improvement and which steps are needed?
      • How to measure the capability of the process(es)?
      • How to improve processes?
      Situation Solution Benefits References
    • Current Challenges
      • High investments in the past and the future in:
      • IT
      • People
      • Machines
      • BUT :
      • The benefits are difficult to obtain and ascertain:
      • in developing a product,
      • in providing a service or product
      • in servicing a client.
      Situation Solution Benefits References
    • Agenda Solution References Client Benefits Situation 1 2 3 4
      • “ Brown paper” Method – no Investment
      • Visual – no specific tool or software
      • Intuitive - easy to learn and use by employees
      • Effective - enables analysis of the problem and impact
      • Integrative – adds the information flow in Business Processes
      • Transparent - degree of IT support
      • Holistic view – Management’s view
      • Driven by Measures - KPIs: Quality, Time and Costs
      The solution: TRIPLE M TRIPLE M = Method for rapid Analysis, Visualization and Documentation of value-generating Business Processes The added value: Situation Solution Benefits References
    • TRIPLE M – 4 Views & 4 measurable dimensions Level of Process Quality is dependent on a smooth and seamless information flow Situation Solution Benefits References Process – Cycle - Time 1 People – Resources / Knowledge Measurement 4 IT/IS-Degree of Automation 3 Process Costs 2 Process Quality Problems Potentials Information Flow
    • End-to-End Business Processes – always integrate up- and down-stream areas Up-stream Areas Down-stream Areas Business- Process Situation Solution Benefits References
    • TRIPLE M – always a Closed Process Loop Customer Requirement Evaluation Request Client information Confirmation of Request Response = Input for the Client Closed Loop Model output Input output input output input Requirement Request Situation Solution Benefits References
    • TRIPLE M – Service Offerings – a brief overview of a comprehensive set of options TRIPLE M – Strategic Process Management TRIPLE M – Process Quick Scan TRIPLE M – Business Process Tool Box TRIPLE M – IT/IS-Degree of Automation TRIPLE M – Business Process Management Complete TRIPLE M – Outsourcing Situation Solution Benefits References
    • Agenda Solution References Benefits & Deliverables Situation 1 2 3 4
    • Benefits & Deliverables
      • The fastest diagnostic tool available on the market
      • Provides a Management View – one paper, all views. The methodology facilitates best possible communication to management
      • Focus on important subjects –
            • Points out potential and problem areas in the overall process view
            • Visual presentation and process model for future use and decision-making
      • Portfolio of strategic projects and programs
            • Project planning
            • Cost/benefit analysis of each measure proposed
      • Clear view of roles and responsibilities Provides a view of roles and responsibilities along the process in a colored representation
      Situation Solution Benefits References
    • Agenda Solution References Client Benefits Situation 1 2 3 4
    • TRIPLE M in the market
      • Exclusive co-operation with SIEMENS
      • Installed base: Internationally over 100 companies – of which about 80 companies in Austria
      Situation Solution Benefits References
    • TRIPLE M: Extract from References
      • BRP-Powertrain
      • Mitsubishi Motors
      • Engel Austria GmbH
      • Plansee
      • Telefonica Germany
      • Unicredit Group
      • (Contacts can be provided upon request)
      Situation Solution Benefits References
    • Copyright © MATHERA CONSULTING GmgH 2009. Alle Rechte vorbehalten. Thank you for your attention ! Professor M. Eng. Wolfgang Mathera CEO MC - Mathera Consulting GmbH IPM - Institut für Prozess Management Austria   www.matheraconsulting.com   Waidhausenstrasse 19 / T4 A - 1140 Wien / Austria T: +43 1 890 00 33 F: +43 1 890 00 33 15 mobile: +43 664 320 320 1   Email: [email_address] or [email_address]  
    • TRIPLE M – Strategic Process Management Situation Solution Benefits References Initial Situation Changes in the market, new requirements from the market, transparency, internal need to get simple and effective methods of measurement, restructuring the organization, setting a new direction, etc.. Content/Procedure
      • Discussion of the corporate strategy and goals
      • Definition of the decision factors involved
      • Definition of strategic measurements
      • Discussion of the relationship between processes and structures according to the value chain
      • Definition of programs and projects
      Results
      • Alignment of corporate strategy and goals
      • Process landscape (information flow analysis)
      • Definition of impact of potential and problem areas (short-term, intermediate, long-term)
      • Implementation program, specific project goals and strategic measurements
      • Graphical representation and process models
      Requirements Min 13 PD
    • TRIPLE M – Process Quick Scan Situation Solution Benefits References Initial Situation An overall graphical representation containing all necessary process parameters (Management View). Concentration on core processes (e.g.: obtaining proposal, fulfilling proposal), based on actual problem request and change requirements. Content/Procedure
      • Methodical teaching structure and practical application along relevant processes
      • Stepwise analysis of performance and quality requirements in the core processes
      • Consolidation and presentation of the measurements required for implementation
      • Review of the results (strategic requirements/measurements), their potential and the requirements necessary for implementation, including a high-level implementation plan
      Results
      • Business processes with various interaction points
      • View of involved organizational functions through color representation
      • Up-Stream and down-stream process steps
      • Definition of roles and responsibilities
      • Process implementation time period
      • Process costs (i.e.: type of cost)
      • Problem and potential classification – along the process steps involved
      • Processing of measurements required to be implemented
      Requirements Min 8 PD
    • TRIPLE M – Process Toolbox Situation Solution Benefits References Initial Situation The corporation requires a new method to implement or improve existing process management activities. Content/Procedure
      • 3 day process training (max. 15 participants)
      • Content:
      • Discussion of the new challenges within the organization, areas of conflict, process definitions and methods
      • Process analysis and diagnosis, organizational development, value chain – simulation of processes – impact analysis on the organization/value chain
      • IT/IS degree of automation
      • Example: Team-orientated practical situation (group size: 3-5 participants)
      • Coaching to establish corporate positioning.
      Results
      • New method of thinking and evaluation exists within the corporation.
      • Overall view of business processes
      • Leading edge knowledge and process methods for management and decision-makers within 3 days.
      • Min. 6 to max. 15 participants are trained in process management in just 3 days..
      Requirements 3 PD Training + 10 PD Coaching
    • TRIPLE M – IT/IS Degree of Automation Situation Solution Benefits References Initial Situation
      • Dissatisfaction of the executive management with the current support of processes by IT/IS
      • Dissatisfaction of the users in the corporation with the current applications
      • The extent of automation currently existing in the business processes need to be challenged
      • Critical evaluation of current and future applications.
      • IT/IS-costs are out of control and can hardly be reduced
      Content/Procedure
      • Pre-requisite for the degree of support is the TRIPLE M presentation and process description (eg. TRIPLE M – QUICK SCAN for certain processes).
      • System analysis and diagnosis
      • Relevant business processes and problem fields need to be defined
      • Process description per relevant application element – current situation
      • Analyze the degree of support – interactive workshop with IT and business units
      • Analysis and description of requirements - Future situation
      • Definition and determination of the degree of features required – eg.: IT Costs
      Results
      • Increased understanding between IT and Business Units
      • The future situation relating to the degree of automation is measureable according to defined characteristics.
      • A process-orientated comparison of various applications is possible (Benchmarking).
      • Relevant Business Processes are available for further analysis and formulation.
      • Greater visibility, resulting in the implementation of requirements and projects.
      Requirements Approx. 14 PD
    • TRIPLE M – Business Process Management Complete Situation Solution Benefits References Initial Situation Process Management should be implemented within the corporation as an overall management system. It should be widely integrated into every area within the corporation. Content/Procedure
      • The content depends upon the specific situation and the requirement of the corporation.
      • Examples for content are:
      • Process landscape: Analysis of the organization’s valid first level processes
      • Harmonization and standardization of the business process model
        • Organization wide analysis of a reference business model
        • Consolidation of process models and standardization across locations
        • New representation of the IT landscape  a process model – an IT solution
      • BPM Roadmap Planning of the tasks required to ensure process management is integrated into the corporation as an integral structural component and an integral management support structure.
      • Overall Process Optimization Supplementary to TRIPLE M – Quick Scan, organization-wide analysis of process potentials taking into account the respective viewpoints
      Results
      • Harmonization of the process viewpoints: Viewpoints of the CEO, CFO, CPO and CIO, as well as, the second and third level Management including the Business and Process responsible persons
      • Process landscape
      • Standard process model: consolidation and standardization across process departments and locations
      • BPM Roadmap
      Requirements Min 25 PD